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    Frontier Airlines

    1.4 (492 reviews)

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    My suitcase
    Jessica S.

    This is the worst airline ever, even worst than Spirit. Our flight was delayed three and a half hours. We were told no.compensation would be offered despite the fact that we had to pay an extra $100 in parking. On top of that, they wrote on my brand new suitcase with sharpie, so I am out another $300 dollars for that. Theory customer service is horrific.​

    Our gate number changed without any form of communication so the flight departed without us. I had 4 frustrating conversations with different customer service reps who could only offer flight credits as a refund or the next flight out, if I paid another $300. btw this was my first impression of Frontier. ​

    Hands down THE WORST airline experiences of my life. Frontier is an absolute mess from start to finish. We arrived at the airport having already paid for a bundle that included carry-on and luggage, but before the staff even bothered to scan my ID, check my ticket, or look at my bundle, they immediately started giving us wrong information and trying to charge us more money. They claimed our bag was overweight at 47 pounds, and only then told us--after the fact--that Frontier's baggage limit is 40 pounds instead of the standard 50 that literally every other airline uses. This was our first time flying Frontier and definitely our last. My friend flew in from Canada and I live in the U.S., and neither of us has ever dealt with such a ridiculous and poorly communicated policy. The customer service is absolute garbage. The staff were rude, dismissive, had zero empathy, and talked to customers with complete disrespect. They were more interested in forcing extra charges than actually helping anyone. Everyone at the counter was visibly unhappy--it clearly wasn't just us. On top of all that, the flight was delayed over 3 hours, and they kept delaying it little by little with no clear communication. Just constant waiting, confusion, and frustration. This airline is a waste of money, poorly run, and treats customers terribly. Hidden fees, misleading policies, incompetent staff, nonstop delays--nothing about this experience was acceptable. Extremely disappointing. Never again. To make it even worse, they boarded us and then kept everyone trapped on the airplane for over an hour with no explanation. It was hot, uncomfortable, and incredibly frustrating. No air, no updates, no concern for passengers at all. Just another example of how little Frontier cares about customer experience.

    Delayed flight

    Waited 2.5 hours in Dominican Republic to check my bags. Showed up to the airport 4 hours early, worked my way through a long line, and they started taking people who showed up late in front of me because their flight was boarding within the hour. Why show up early? Our flight was then delayed almost 2 hours. While waiting for our flight, I was notified that our connecting flight was cancelled, leaving my gf and I stranded in a city a 13 hour drive away from home. They had one person working the desk to sort this out for 50+ people. Growing frustrated, we decided to book a flight and hotel ourselves. The service rep was still working with the first customer when we left a half hour later. I contacted Frontier at the airport and requested a refund, they said they'd process my request. After getting to the hotel, I was notified that I was rebooked for a flight 2 days after my initial flight, at 5:30am. Completely unacceptable. I had to contact them again letting them know that I had already requested a refund and that I did not plan to fly with them on the flight they booked for me without my approval. They offered my gf a $100 travel voucher for our troubles, not me though. I would rather walk and swim than take this airline again. The absolute worst airline and customer service I have ever experienced.

    Oh my Lord. Someone took me on a trip and let me tell ya..... $100 because the bags 10lb over. $45 print ticket at the counter. App doesn't work. The most attitude from anyone at both airports (must be apart of their training). ZERO customer service. honestly, stay home or book on American Airlines.

    I get it's a ULCC AKA cheap airline. With hidden fees for bags and seat cost with NO WiFi service at all, nor are the seat comfortable or size forgiving. But could they at least have clean flyers in the back of their seats! Not to meaning 85% of the employees in their cell phones at the gate and flight attendants not very friendly.

    Want to sit in this empty row?  No, can't change seats to keep your family together because there is an upcharge that you did't pay!

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    2 years ago

    Frontier ORD baggage claim sucks!!! No it really sucks real bad ... that's all I want to say

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    1 year ago

    Reimbursing my expenses due to their negligence 21 hours to get to Sacramento California

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    Page 2 of 13

    Ask the Community - Frontier Airlines

    Review Highlights - Frontier Airlines

    The seats are very good, and good legroom (Upgrade to stretch if you are tall) and the cabin is always very clean and updated.

    Mentioned in 6 reviews

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    JetBlue

    JetBlue

    3.1(68 reviews)
    0.7 mi

    Noted from previous flights, I downloaded the JetBlue mobile application which provided me with…read moreleeway prior to my arrival to the airport. As someone who had just a carry-on bag with me, the application allowed me to check-in early and head straight to TSA rather than having to see a JetBlue agent. I read several JetBlue reviews via yelp prior to this flight to help calm pre-flight jitters because I have never flown with JetBlue. I had to remind myself that I once flew with Spirit Airlines to New Orleans, Louisiana for crying out loud. And most know that Spirit does not have the best reputation. As for my airport experience, surprisingly, TSA was not crowded at all! Other than my carry-on bag being checked due to me having toothpaste check-in went smooth. At the time, I chuckled with personnel because I knew clearly what it was but leave it to hard-headed me for packing it, hehe. As for the flight gate, it took me forever to find it due to lack of signage. As mentioned, I have never flown JetBlue, so the terminal was one I had never visited. What threw me off was the fact that the only terminal 2 signage I saw was for baggage claim. Eeek! I nearly missed boarding, but I kept on moving until I found the JetBlue gate. Now as for my onboard experience, I wanted to charge my phone as I slept on flight because my phone battery was low. I found that there were no power outlets at all which left me with no other option but to preserve my battery as much as I can enroute. I have to point out that it was unpleasant smelling smoke as the plane prepared to lift off from Chicago, Illinois. It was then, I started to take notice of how outdated everything appeared on this plane as my melatonin kicked in. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a snack as I woke up briefly, and the airplane departure goodbye greeting. And as for the airplane interior, the seat comfort was decent! I did have an acceptable amount of leg room, even with my backpack underneath the seat in front of me. I did love the image of the airplane hovering over states on the seatback television which I could not help but notice while awake. In spite of what the plane did not have, it did have access to XM radio stations & Direct TV channels. I survived this flight with JetBlue and would be open to flying with again, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G

    These guys are genuinely ridiculous! I feel as a responsible adult I need to make sure the world is…read moreaware that this company is unethical and absolutely useless. First time using them they hung us out to dry giving us no options within 24 hours to even get home. We lost over $1000 and they didn't do a thing to help after making us suffer for 6 hours from 1:00 in the morning to now 7:30 in the morning because they probably have 2 total (incompetent) reps. If I could give negative stars or go on the news to make sure this is known, then I would.

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    Frontier Airlines - airlines - Updated May 2026

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