This airline is nothing but a clown show masquerading as a business that operates flights. My flight was canceled and went every booked it it wasn't for 2 days later making me miss work because they can't operate a business better than a 6-year-old. After my flight was rebooked it was delayed for over 4 hours and gave me a $100 voucher and acted like that was good. This airline shouldn't be operating they can barely gets their rusted planes off the runways. Customer service won't do anything either even if it breaks their own policies and you show it to them they just act like it's not happening. Do yourself a favor get a better airline you're going to hate it. read more

Poor service performance, lack of accountability and responsibility. I booked a nonstop direct flight Orlando to Philadelphia; while waiting at the gate , 20 mins before scheduled departure (6pm), flight is cancelled. No weather or plane mechanical problems. The crew maxed out on work time, Frontier had no replacements. I called Frontier customer service, rescheduled the next earliest available flight ( next day departure 10:18 pm). Agent on phone says she will request hotel voucher for overnight say, but final hotel arrangements are done by customer service/ticket counter. Ok, walk back out security, retrieve baggage, go to customer service/ticket counter: " Sir, yes your flight has been rescheduled tomorrow night, but we do NOT make or finalize hotel arrangements from the counter here. You must call Frontier customer service by phone... you were misinformed". Now, I get customer service on the line, agent states again that Frontier personnel at the counter finalize hotel arrangements. See the picture --- " classic run around", no accountability, no responsibility. Ok, lines are long, hundreds of other cancellations, anxious to get a room before all the hotels in area get fully booked. Great ! I get hotel room booked at Doubletree Hilton Orlando airport ( discount rate incl. taxes and fees $127). Get settled at hotel, eat, then at 9:11 pm (over 3hrs. after flight cancellation) , I get email notification from Frontier " you have $100 hotel voucher for Springhill hotel. " Fast forward, finally get to Philly (2 am ), flight unable to deplane until 30 minutes after arrival. Get home, sleep, but later contact Frontier customer service again, follow their instructions and make a formal request for reimbursement via email plus add a screen shot copy of hotel receipt as directed. Next day I receive a Frontier response: " unfortunately Frontier is unable to provide me a reimbursement ( any reimbursement) since we had provide a hotel voucher of $100 with Springhill hotel. Remember: 1) Frontier agents from two different areas of the company were giving conflicting stories. 2) I received notification a hotel voucher 3 hours after flight cancellation. This situation is a perfect reason why Frontier Airlines ranks last among U.S. airline surveys. Frontier is a " penny wise , but a pound foolish". I tried Frontier Airlines once before was dissatisfied then, tried to give them another chance. I WILL NO LONGER BE A CUSTOMER OF FRONTIER AIRLINES,. I do not recommend Frontier. FRONTIER AIRLINES THE WORST !!!!!!!!!!!!!!!!!!!!!!! read more

I paid for pre boarding and my ticket stated group 1. I was then told by the agent to go to the end of the line behind group 7 as a gold pass member. This airline has horrible customer service, ghetto employees, and they do not honor loyalty levels. Fly anywhere else, this airline is trash! read more

This is the worst airline ever. Please do not waste your time and money. My elderly mother and nieces were laid over 2 days. I spoke with a supervisor who lied to me and said that she would take care of room and board for 1 night. So, that never happened. They left their customers to spend the night in the airport because their plane was malfunctioning. Pls don't waste your money. Horrible experience. I wish I could give them a 0. BS of an airline. the government needs to shut this ish down. read more

Terrible experience, delayed my family for two almost three hours. And in of course we we're forced to stay on the plane with no air conditioning. when we tried to refund it they refused us a refund. worst service and experience flying I've ever had. read more

Worst experience ever! I was traveling with my four year-old granddaughter coming back from Puerto Rico. Everything was fine until we were getting off the airplane. I turned my back to get my luggage from cabin above one seat behind me. When I turned around and with the luggage she was gone. As I ran towards the exit, there was no flight attendant there, so I ran off the plane, still not finding her screaming help if anybody saw a little girl. But nobody came to my aid I kept on screaming out to her and the guy that was sitting next to me, turned back from the lobby and brought her back to me. I was in panic mode and in shock! I've called frontier because I want to see the cameras. I felt like I was in the movie. I was so scared that she was going to be taken. I need answers. It happened so quick. read more

Worst airline out there...pull the bait and switch with lots of hidden fees. No complimentary carry on. Overbooked planes. Poor record of customer service. Out to get your money and even though lower cost option...you dont even get what you paid for...never again. Fly better like Delta or United. Worth any extra. read more

Efficiency is not a thing for Frontier. I have flown budget airlines in Europe and had much better experience than with Frontier. Flight to Cancun from Chicago. Boarded and ready to go. Only to be told that there is no water on the plane and that Chicago airport water froze. Ridiculousness Two hours of sitting on the plane and provided with multiple lies only to be told to leave the plane. And there will be another one two hours later. Well it's 4 hours later and I still haven't left. No updates no apologies just it is what it is. If this was Japan someone would be fired over this read more

Had they informed us of aircraft maintenance prior to us boarding, we wouldn't be sitting on the tarmac for more than 3 hours. Will not fly with Frontier again. read more

My last 6 flights with frontier have been delayed over an hour. I was asked to move from my assigned seat because it was exit row for the reason that I didn't pay for it. Even though my ticket said it was my seat. The exit row remained empty the whole flight. I had was asked to pay extra for me bag that strap barely poked out of the sizer. I threw items away from my bag to make it smaller (clothes, toiletries) as then told that wasn't necessary with a rude tone and that I would still have to pay for bag even though it was half the size and fit easily in sizer. So I threw away whole bag. This airline is just evil. read more

Absolutely awful customer service, between me and my boyfriend we bought in total 8 flights (including our layovers) they delayed our flight and made us miss our final destination, we missed 6 FLIGHTS, they gave us a refund for ONE, i called and was on the phone for over an hour and asked to speak to their supervisor multiple times and kept telling me to hold on for 2 minutes, and when she came back all she did was ask me more questions, the supervisor NEVER came. Insanely ridiculous and frustrating. They left us STRANDED in Denver Colorado. read more

Ok so due to having to attend a funeral, in which, funeral planning is always last min planning, I decided to take this horrible airline once again because of price!!! You get what you pay for ‍ I guess that, I should've read my first review before booking this flight because once again, it was a horrible experience!!! The flight was delayed 4 times...YES 4!!! My flight finally left OHare and headed to FLORIDA, WHICH FOR THE LIFE OF ME, CAN'T BELIEVE THAT THIS WAS A PLANNED ROUTE . ‍ ‍ A FLIGHT FROM CHICAGO TO FLORIDA, THEN FROM FL TO AZ, IS UNHEARD OF... WHY ON EARTH WOULD THIS BE A ROUTE... SAME PLANE!! ‍ ‍ Fun fact: if you're on the same exact plane as your next scheduled flight .. and if there's a small layover, that, you have to get off and back on again...SAME PLANE!!! LMAOOOOOOO ‍ ‍ YOU should've seen the folks running off of the plane. to go to... what they thought, would be a different gate... ONLY to return back, to this same plane and gate When they seen me still there. We all had a good laugh I literally got off of the plane, looked over at the terminal board as I always do, to see that, the same gate and plane were my next flight so I sat down. . The gate attendants were something else, as they made people check bags, screaming over the mic and just being unprofessional in all areas. ‍ ‍ Thankfully I read everything. $77.00 to check a bag is crazy, especially on a carrier that is known for delays and drama. They were charging $125 at the airport ALLEDGLY. I'd love to say that, I'm not flying this carrier again and pray that I NEVER have to but I'm learning to never say never about anything in life!! Sadly I'm definitely going to say that it's worth paying the money to fly on a well respected and known carrier. From now on, my goal is to stick to what I'm accustomed to which is to fly Delta American United and try Southwest etc... no Frontier if I can help it!!! read more

worst experience ever!!! do not fly Frontier! flight got delayed 4 times because they couldn't find a flight crew! weather??? sunny and no wind! planes here but nobody to fly it what a crap show this company is. called and complained and they offered us a 200$ voucher that of which I promise I will never use! thanks for ruining our vacation frontier! read more

This airline is a MESS! I am a seasoned traveler and took a chance on them. First time. Whew! Biggest mistake I have ever made in decades of flying. Think you will save a few $$$? NOT WORTH the headache scroll on by. They probably get this feedback a lot. Don't do it folks. Don't fall for that sweet looking fare. Scroll onto another airline and save the hassle. read more

Worst airline ever! Customer service non existent. They lost our bag after we paid a 100 to check it. We arrived in California Friday the 19th for a wedding. And didn't receive our bag until Sunday the 21st. We were told to buy toiletries and clothes. Save receipts for reimbursement. That's not th3 case the refunded 75 for the bag. Which isn't even the total amount we paid to check it. And now they won't reimburse for the items we had to purchase while across the county without our bag. Id advise all to not use this airline. read more

I received an email from Frontier that informed me tha a flight I had booked had been recheduled. The original flight was to leave Philadelphia at 12:32pm EST and arrive in Chicago at 1:46pmCST. The new booking was for a flight leaving Philadelphia at 6:15AM EST, arriving in Chicago at 8:30PM Cst, with a 7.5 hour layover in Denver, thus changing a 2 hour trip into a 15 hour trip. They are refusing to refund my money, offering only a "flight credit". Why would anyone volutarily fly on an airlne that treats paying customers so badly? I may write off the $232 fare rather than be abused this way. read more

We've traveled frontier a dozen plus times. Prices do not reflect service. WE ARE SO DONE! Passengers around us saying the same. "SO DONE!" Horrible experience! Confusing process... to collect junk fees. Even having to print your own luggage tags (had to jump out of line to use luggage kiosk?) without clear instruction. REALLY? They bumped 12 passengers BOTH WAYS! via lottery?!?!?! Washroom out of service?!? Tray table the size of my phone??? Because not enough room to fit a body?!?!? Sooooo done! read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

We were stuck on the plane for over an hour waiting for a gate. This has been a reoccurring problem with Frontier. I have tried again and again to give Frontier another chance but this has happened to me on my last 3 flights with this company.Frontier schedules their flights unrealisticlly without enough room for turnover. The flight that was stuck at our gate was scheduled to depart at 8:49 then our flight to land at 9. How do they possibly think 10min is enough for turnover? One problem quickly causes a domino effect resulting in many flights being delayed. Its absolutely unacceptable as a major airline to have people waiting for more then a hour in cramped airplane after a 3 hour flight and offered no compensation besides a tiny glass of water. Frontier Clearly has no care for their customers time and I will no longer be flying with Frontier in the future. The "affordability" is not worth it because the airline has no respect for you or your time, id much rather pay double what I paid for this flight to not have to deal with Frontiers horrible business practices. Clearly its a problem when the company is being fined for excessive delays yet quite obviously has no care and no plan to solve the issue. read more

When paying for tickets, we had purchased carry ons. When we arrived, they said we did not pay and wanted us to pay again. We showed them that the bags have been purchased and they supposedly left a note saying they were bought so when the passes were scanned, we would not have problems. Later on, we had to pay for our carry ons while we were in line, about to board our flight. Coming back from our destination, we have had to sit in the plane for over an hour while waiting to land and get off the plane. Will NOT be flying with them again. read more

I wish I can give negative stars because I so despise these airlines. The baggage drop off was way too slow, the staff at the airport are rude. On top of everything, they lost my bags and the only way to reach them is through mail and haven't heard from them. Would never take these airlines again and wouldn't recommend them. read more

Good afternoon, My family and I flew Frontier to Cancun on July 16th. We returned on July 22nd. Your gate agents, Lizeth Vargas (P455749), Eugenia Juarez (P17449) and Daniela Pena (P44972) treated my 80 year old mother rudely and disrespectfully. My mother's carry on fit the measurements. She had no problem on the flight to Cancun. Prior to our return flight, I asked the youngest agent (Eugenia?) if it would be possible for my 16 year old to get a seat closer to my husband. She looked at the other agent (Lizeth?) and said something to her in Spanish. She looked at me and rudely said, "No! You have to pay for that. Anyway, it's too late now! We're boarding. You should have done that before we started boarding. You can't do it now." I was offended by the tone she used to speak to me. However, I wasn't going to pursue it. When we were boarding, the gate agent (Daniela?) rudely addressed my Mother and said, "You can't bring that bag on the plane." I asked what was wrong. She said it wasn't the same size as the carry-ons that my daughter, husband and I had. My mother's carry-on was 22 inches. Ours were 20 inches. One of the other agents (Eugenia?) said it was at the discretion of the flight crew. We said that would be fine. If they said it wouldn't fit in the overhead bin, we would check it. We tried to explain that to Daniela. She looked at my mother and told her she had to pay $99 for the bag or not get on the flight. The other agent (Lizeth) kept demanding the money. They said they had the final say, the flight was full. Pay or get off the flight. My Mom was forced to pay the $99.00. read more

Complete fraudulent Airline that makes a flying portapotty look like a luxury airline. We planned a 1 week in Guatemala and we had a MDW-GUA ticket for march 9th with a 8h layover in MIa (and return). In MIA we were told 2 hours before our MIA-GUA sehment that the flight was canceled (for weather related reasons - a complete lie as all other United and AA flights were on time) and the ticket agents actually thought this was funny. Frontier only flies the MIA-GUA route once a week. We were offered no alternate options NOTHING. We were told we should be happy to be in MIA as it was a great place to spend our vacation. THEY BASICALLY DUMED US IN MIA with NO alternatives NOTHING. Turns out they had not flown that route since February 12th and CANCELED EVERY WEEKLY FLIGHT FOR WEATHER REASONS. To continue our vacation, we had to purchase last minute tickets on reputable airlines (AA and UNITED). To this date, we have NEVER been able to speak to customer service (with the exception of their AI-CHATBOTS). WE HAVE NOT GOTTEN ANY REIMBURSEMENT, NO APOLOGIES. We have filed a DOT case but my advice: SO NOT FLY THIS shitshow of an AIRLINE and they are NOT A LOWCOST. Just an airline dedicated to wrapping their customers helicoidally around a central shaft. read more

Frontier ORD baggage claim sucks!!! No it really sucks real bad ... that's all I want to say

Fly delay cost expensive payments extra for dogs services pay extra for bag checking and carrying on bags and items I don't recommend fly here I expend 450 dollar for a fly with conexión and payments extras fuck no!!! read more

Frontier Airlines - And I waiting 2 hours delay that's airlines Sucks - Airlines Near Me - Chicago, Illinois

I was double charged for a carryon bag and when I called customer service they did nothing but stand up for the fraudulent gate agent at ORD airport. I will NEVER fly Frontier even if they are giving free rides out of an apocalypse. They are something else. The area by the gate in ORD was orderly but the male gate agent was a quick scam artist on me. Don't do it is my recommendation. The prices for tickets are low and you have to pay for everything and in my case they scam you for the same bag on the same flight and then wash their hands on helping you. Stay on the main airlines is my recommendation where you know what's up and they may refund and comp you for their errors. The customers scream talk down the aisles on the plane just unruly like Spirit airlines. Also, there was an argument on my flight between the gate agent that scammed me and a man that couldn't get seating next to a family member. The flight was delayed due to arguing and seat assignments. Don't do it. read more

The worst airline you cqn travel with ..: The agent was was horrible mean and rude they charged $80 Per carry on charged luggage and seats read more

Greedy, will force you to check your bag even personal items like backpacks and try to charge you 100. So if you want to bring anything add 100 to your ticket price and make sure you have money when you get there. Alternatively it may be less expensive to throw everything out of your bag instead of paying to check it. CARRY ONS ARE NOT FREE it's about 175 to bring a bag. No other airline does this I guess they're struggling for money but just fly with someone else for the extra $30 it will be less expensive than the $200 they will hit you with at the gate. read more

This airline forces you to use their app by doubling their baggage fees if you do not use it. The app does not work well. Despite contacting customer service numerous times, I was unable to obtain my boarding pass using app. The app is misleading. I chose the "overweight" option for checked bags because it looked as if it was just a few dollars more. It actually doubled the price, which lead me to believe I purchased the checked bags for each leg of the flight. there were several other passengers on my flight today who had this shared experience. Today in Cancun it seemed as if almost every passenger had challenges with the app because the counter line was absurdly long. They had to pull out sections of people because had they not, flights would have been missed. Avoid their airline at all costs. They force you to use an app that is very misleading. read more

They had crumbs on my seat my flight was delayed by 1hour I had another flight home but it was cancelled the line for bag drop is soo slow we waited an hour do NOT fly with frontier just fly spirit if I could give frontier 0 stars I would they are so bad read more

I only gave 1 start because it wouldn't allow None! This flight agent was racist and rude. He insulted, embarrassed and belittled me. I was treated like a child and it's unacceptable. I was over charged for bags that I already paid for. He like picked the money read more

Frontier Airlines - The rude Frontier agent who was rude, racist, belittling - Airlines Near Me - Chicago, Illinois

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they may be cheap, but their customer service is horrendous. Because og back/neck issue, i was using a roll on bagpack. I also paid for my cabin suitcase as carry on. At the Cleveland airport gate Goran the manager, would now alow me to take that bagpack, although i traveled with the same bagpack internationally and manytimes in Fronteers. He forced me to pay for a checked luggage. I paid. Then, i was talking to my friend over the phone away from the gate. He said i cursed at them so they did not let me board the flight. I wasnt talking to them at all. This is the most humiliating, bizarre thing io have experienced in my 30 yrs as an airlines passenger. Now i have to take another flight at early morning 5 am, then have a 12 hrs layover before my flight to final destination. Who would compensate for this huge hassle and logistical problem. This manager Goran was rude, sarcastic, condescending and has zero customer service skills. Cheap is good, but not at the expense of humiliation and harassment. I would have given 0.0001 star if i could. read more

Frontier is like Spirit, but international. Why do First Class people get their carry ons brought on the plane for free. I had to pay extra money just for one carry on. I support the one star reviews. Frontier, just sell your airline to American Airlines, I bet they will make you better. Also, let's take the fact that Frontier and Spirit were going to merge their companies, but thank God they didn't. read more

Reimbursing my expenses due to their negligence 21 hours to get to Sacramento California

Flying with Frontier has been nothing short of a disaster and a headache. Not even the worst part of our experience: 5 hours before our flight we got a message our flight was cancelled. We scrambled to find a new flight and are now fighting for our refund on the second leg of the initial flight that we missed. We get home, and low and behold two of our bags are missing, along with FIVE other families. We are now on day six. I DID get a call they located them but now six days later, after being told luggage would be delivered same day or next day, still no bags. I offered to go pick them up today, but I was told since I said I wanted them delivered there is no guarantee they would give them to me. "Rest assured your bags are in good hands and should be with you shortly" is the response I keep getting. When I expressed I need the items in the bag for Saturday due to a wedding, they just kept trying to pass off nice words. I asked if I need to purchase new items where to get reimbursed, and they keep avoiding the question. DO NOT FLY FRONTIER!!!! read more

I've read a lot of the bad reviews. I just flew with Frontier and I'm grateful to say the trip went without a hitch. The main things that counted were fine; we arrived safely and on time. The flight crew was helpful enough. Where Frontier comes up short is with its check-in process. Checking in makes one feel that you're going to be milked dry. I accidentally chose a seat and then saw the charge. I couldn't figure out how to unchoose it so I started the process all over again. I was terrified that my soft carryon's handle would stick out a little bit and I'd be charged double. You get the idea. Fortunately none of that happened. The flights also aren't the lap of luxury. It's $5 for a bottle of water (but a cup is free.) The seats are squished together. No reclining seats. Prepare for no-frills. read more

This is basically a beautified greyhound in the air! Pros- 1. Cheap, you are here because you want a cheap way to travel. 2. Good for small distance travels, the leg space and chairs are not bad. Cons- 1. Forget luxury, this airlines is for the bare minimum. 2. Extra charges for checkin and cabin bags! read more

Frontier Airlines - Lmao the check in has not started because there is still 3 hours to the flight! - Airlines Near Me - Chicago, Illinois

I will ride the train or bus before I ever fly Frontier again trash trash trash rude as hell from start to finish the workers even look sloppy trey li as hell they give a horrible safety presentation the seats are trash them and spirit run hand and hand they cancel flights and still give you a hard time and the bags cost more than the damn flight I will never ever fly with them again like ever read more

frontier is the worst airline second time flying with them and they cancel my trip through email, refuse to refund me my money after they sent an email saying that they can refund me or credit me my money, the customer service agent are rude this is for the Atl airport location, and the first time coming back from Puerto Rico , something serious needs to be done about how they just cancel people flights with no notification read more

This is the worse airline. They don't have a customer service line to call and the supervisor/manager in person aren't helpful. The check in line was around the MCO airport and then TSA was crazier. So I missed my flight and they didn't try to help. I had to pay an additional $383 to fly a different airline. read more

horrible customer service at midway airport in Chicago I have a small bag and got charge $99 the agent was rude DO NoT fly this airline read more