Went in twice to possibly pick up a new mustang but didn't feel like they wanted to work out a deal. They tried making me pay msrp for a 2020 gt. No thanks. Who actually pays msrp nowadays. Ozzie was actually very friendly and so was John. Joe on the other hand not so much. HE WAS LAZY. Their loss not mine. I'll make sure to update my review when I pick one up not even close to their price. read more

STOP!!!!!!!!!!!! DON'T DO IT! DRIVE PASS AND FIND ANOTHER DEALERSHIP!!! DON'T BRING YOUR VEHICLE TO THIS LOCATION FOR ANY KIND OF SERVICE!!!! THEY DON'T STAND BEHIND THEIR'S & OR FORD'S GUARANTEE!!!!!! this review is only for the service department. we purchased a Ford Ranger , from another dealership, but had all our services through Fritts. we originally started coming here to service to repair a flat tire & eventually ordering a set of tires because we really liked the tech named Ingrid... she no longer works here... So we continue with the usual maintenance, oil change, brakes until they informed us our engine had blown up. We agree to have it replaced with a brand new factory built engine, with a solid factory WARRANTY! LESS than a year later , it blows up. no clue why, it just happens sometimes they say.... what?? replace ANOTHER one #2 , brand new factory built engine. meanwhile they don't even offer us a loaner or help in a rental cost while my truck again, takes weeks to repair! spent hundreds $$$$ on rentals. their excuse this time was...... wait for it!......... We couldn't provide proof of EACH & EVERY OIL CHANGE AT 3k miles! because we went to other oil changing locations and misplaced a couple of the receipts. .... WTH! WARRANTY never had a clause , demanding all services must be made here! . behind my back to get the truck running my husband agrees to their strong arming him out of his 100% WARRANTY!!!! and again pay aditional $2k , more! WTH!!!! what happened to ford's, backs all their factory built engines 100%!?!!! so this time we bring each and every little minut issues to their service department emeditly. we tell them after the first month we believe it's burning too much oil.... they say it's the brand new engine settling in? what! i'm not a tech , but wth!? settling in, like a house guest, a grumpy neighbor? wth? we continue taking to them religiously for all the services. guess what.... engine #2 blows!! no explanation, no reason, no answers, it just blows! again we're at their mercy of replacing the BRAND NEW FORD factory built engine... now needs #3 . Again hundreds of $$$$ on a replacement RENTAL. no offers from any tech , manager to help out a consumer with a rental! just... we'll call you when it's done. guess what... they called before the 3 week marker.. but not to say it's ready to be picked up.... nope, we want another THOUSAND for other issues we found.. a clutch & other little items! ! WTH!!!!! We had NO other issues before the engine blew!! AGAIN being slammed up against the wall , strong armed, duped, blind sided, smacked in the face with another out of pocket cost, all under them having possession of my vehicle for weeks !! I ABSOLUTELY DO NOT TRUST THIS SERVICE DEPARTMENT!!!!!!!!!!!!!!! their so called highly certified service department, has cost me thousands! if you VALUE YOUR MONEY , and time DON'T bring your vehicle to this location for any kind of service! ALL VERY TRUE AND ACCURATE STORY! I GUARANTEE IT 1,0000,000 % !!!!!! read more

Fritts Ford - Proof..their expert opinion after a regular maintenance. No mention of bad clutch/water pump OR ENGINE ISSUES..WTH? - Auto Repair Near Me - Riverside, California

Bought a car today with the helpful, knowledgeable, no-pressure assistance of salesman Danny Delfin! We have never had such a smooth and pleasant buying experience ever (and we are over 65). Danny has a great sense of humor and knows a lot about his products. He made it easy for us to make a good choice. Also, kudos to Brent, who compiled the deal, and to Ray Esquibel who walks you through finance. This is our second purchase from Fritts, and it won't be our last, everyone there is a pleasure to work with! read more

Back in October I submitted my number on TrueCar.com to get the truecar value of Ford Fusion Energi. I ended up buying the car from Villa Ford- who was amazing. Since the day I submitted my number, Fritz Ford has been calling my phone obsessively. I blocked their number back in November because I was getting irritated. Just yesterday I was going through my phone and noticed that I had a little file in it that keeps the voice mails I receive from blocked numbers. HOLY COW, I have an average of 1 voicemail from Ricky at Fritts ford two times per week!!! Every three to four days this month, I have a voicemail from him! Why on earth would he be leaving me this many voicemails? Dear Frittz Ford, Based of off this one super obsessive and creepy sales person, I will never step foot on your car lot. Please understand that calling someone this excessively is the equivalent to shoving religion or political views down someones throat, and I or any other human will likely find it offensive and creepy. This is not good business. Sincerely, The once potential costumer that you have officially lost with NO CHANCE of ever gaining her back. read more

Fritts Ford - The number of voicemails I've received from Ricky at Fritzz Ford this month alone. No wonder I blocked them right? - Auto Repair Near Me - Riverside, California

My experience was excellent and their dealings with me were professional and extremely personable. I felt like me buying a car was a special event from how they presented my car to how Danny Delfin made me feel like a welcomed friend. Good job Fritts and team. read more

I am a AAA driver who was dropping a mustang off at the dealership. Upon arrival I asked an employee where he would like me to drop the car at. The employee proceeded to move some cars and cleared a spot so I can drop. I dropped the car and was driving out the service department when a elderly heavy set man started yelling at first I didn't know he was yelling at me till he looked right at me. I was like what did I do he thought I damaged the asphalt without even checking 1st he assumed it was damaged. Well it wasn't as I walked towards him to see what he was yelling about he said it's ok I was like what's ok? He said the asphalt I told him shouldn he have checked 1st before assuming and yelling. Very poor management let's just say from now on I will decline all calls going to fritts ford. Thanks to Kyle service manager read more

I left my Ford transit for almost a month. I was living so many voicemails and calls. Jason Gonzalez as a service advisor help to get me check in, after I went in person he told me to many excuses of why he never called me back, if you're in the hurry or if is a vehicle that you use don't go there, they're very unreliable ( irresponsible) I can't believe he's one of the representatives of a Ford dealer. read more

If you need a Ford ask for Danny Delfin, we have purchased four cars from him. He makes the process easy.

Tried to set-up and appt with their service department (called on Feb 1, 2021), unable to speak with any service dept. staff, left 4 voice mail messages, no return call backs (see final comment below). After an additional TWO phone calls, where I attempted to speak with the dealership's General Manager and the manager in charge of the service dept., each time being told (by the general reception person) to hold on each time for the secretary of the dealership, I was then placed on hold for a minimum of 15 minutes (each time) with no answer other than some music crap, I gave up. After a total of SIX phone s calls, I gave up!!! My inquiry was simple, I was attempting to get a price on an Oil Change and Tire Rotation which was being advertised on the Fritts Ford site, of course, the receptionist could not give me any idea of a price. Finally, it might be time to make some personnel changes at this dealership with representatives that are Customer Service oriented and know phone calls are just as important as face to face interactions. At approx 1230, I received a call from Fritts Ford/Pat, Pat was fantastic in addressing all of my concerns/complaint. Pat was able to IMMEDIATELY address and handle ALL of my issues. Pat was calm, totally professional and just a really concerned person in making sure everything was resolved. I'm hoping Fritts Ford acknowledges Pat and her work in resolving a customers conerns. Pat, THANK YOU VERY MUCH!!! read more

Fritts Ford is the worst dealership they are rude. And very unprofessional. My truck started having problems after being serviced there. Be careful they take ur vehicles for joy rides while being serviced. I have many people tell me they've seen them . Ever since I go with sunrise ford, I'm very happy !! read more

Fritz Ford in Riverside we highly recommend. We just purchased our new Energies Ford Fusion from them because they offered us the best prices after all the rebates. They went out of they're way to help us since my husband had hurt his back and could not move they brought all paperwork to him that helped to expedite the process. Sergio spent time with us explaining all the "bells and whistles with us before he sent us off with our Christmas package, bow included! Thank You Fritz Ford, very enjoyable process! ,Merry Christmas, Happy New Year!! read more

Fritts Ford - Auto Repair Near Me - Riverside, California

It took a while for me to write this review. They brought me in and I spoke to their internet salesperson, Anthony. Made us feel like what we wanted mattered and then turned around and basically told us we couldn't get approved and go look somewhere else. He is very arrogant and rude. He made me feel like I was wasting his time and its just ford not exotic cars. read more

I had an AMAZING leasing experience with your dealership. I spent 15 years in Los Angeles working at a Ford dealership in sales and management and I appreciate the professional treatment and expertise of every single person at Fritt's Ford who assisted me through the quick and easy process. Of the four dealers I shopped, including my local dealer, Fritt's Ford was BY FAR the best to deal with, no hassle, no nonsense, straightforward,honest and treated me wonderfully. I will definitely recommend everyone to you. Well done and keep up the great work! read more

Made a vehicle purchase here. Excellent interaction with Sales associate Charlie Martinez. Also Finance Department.

Worst dealership ever!!! They supposedly sold me a brand new car that was hit in transit, yet it was never disclosed to me. The roof and sunroof were hit in transit and supposedly fixed, yet my sunroof has leaked and ruined my headliner and the paint on my roof is peeling after 4 years of owning the car, since it is no longer factory paint. I took the car in multiple times to ford dealerships regarding the sunroof and i was told it needs to be replaced and was not covered under warranty or extended warranty as it is normal wear and tear. Recently, a ford dealer body shop manager told me to have the transit report checked and that is how i knew to check the transit report. The dealership and ford corporation refuses to due anything saying it is not covered under warranty, such a scam. DO NOT TRUST THIS DEALERSHIP THEY WILL LIE TO YOU TO MAKE A DEAL!!!! read more

My parents and I had a very smooth and pleasant auto buying experience at Fritts Ford. German Mendoza our car salesman was really professional, knowledgeable and did not pressure us at all. He genuinely just wanted us to be happy and satisfied with our purchase. He also took the time after we purchased our truck to explain every single gadget and button the truck had. I would definitely recommend everyone go speak to German about their future vehicle purchase. read more

I got to thank Danny and Andreas for helping me get into my new 2020 f150. Great sales team and they weren't pushy at all. Overall I went to sunrise ford and had a terrible experience. Salesman said he needed to run credit and that it wouldn't harm my credit but it did. I don't do business with liars or sleazy salesmen they just care about robbing your money! Thanks fritts Ford I'm extremely staisfied! Ask for Danny delfin! read more

Fritts Ford - Ford F-150 - Auto Repair Near Me - Riverside, California

Lets just say, 500.00 for a fuse. Good thing I didn't go with a battery install (went with AAA). They fixed the reason why it was towed in but never addressed my further concerns. You can not even read the estimate. Looks like a doctor wrote it up. LOL. I called to see if they were addressed, and they called me back and said yes. Its ready to go! Ha! read more

Highly recommend Danny Delfin very helpful with the purchase of our bronco would definitely go back to him

After going to one dealer, I didn't expect much. I had my limits set on what i would spend and terms. Ronald Evangelista at Fritts Ford came through with almost exactly what i hoped and expected. Was either refi the Toyota for lower rate or buy new car. PAYMENTS are the same once we left. Thank you. I will be back in 1.5 years to trade in my truck and buy the top of line full size bronc o for me. Hope your still there! read more

I only bought my car because I am an employee and got a good price otherwise I will never buy a Ford again and especially the service department absolutely no communication within days was supposed to be there for a detail got the car back dirtier than I dropped it off car was there for three + weeks for AC repairs and they kept saying they didn't have a working AC machine from the day they got it. I bought all the extra warranty so I did have a rental car but they didn't want to keep paying for the rental car they wanted me to pick my car up and take it elsewhere for repairs. Overall super unsatisfied with this dealership. read more

I want to give Danny Delfin a big thank you for the excellent customer service. I pre-ordered my 2022 Bronco Sport ( Badlands) with Danny Delfin. From the very beginning up until the day my vehicle arrived, he was very professional and helpful. If you are looking for an honest Sales Consultant, I would highly recommend Danny Delfin. read more

I took my car in my 2017 mustang gt with 16k miles to get an oil change , my car was completely fine before I took it , once I received my car I drove it home and it started making a grinding noise every time I turn , I took it back and they said they were gonna take a look at it , now they are telling me I need brakes which makes no sense because my car wasn't making any noices before I took it in , I've been trying to talk to a manager but they are saying they are not willing to talk to me , they started assuming that I raced the car and saying other stuff , the customer service is terrible , if you are planing on getting service done here don't do it , my car is now non driveable , due to the fact that they messed my car up after I just went to get a simply oil change read more

Not sure what the issue with one of the salesman was, but we drove out of our way to go look at a vehicle that stated it was 'available' on their website. When we got there he walked the lot with us and stated it was gone. I questioned it since it stated it was available and asked if he could please double check since we went out of our way to come to this dealership. He then walked away and passed us off to another salesman. Well, the other salesman found the vehicle! Went for a test drive and my husband wanted to talk numbers, but we were then passed back to the original salesman. He took down the information and when we spoke numbers, he was very rude and basically said this is what it is and we aren't budging (even though it's Labor Day weekend AND this particular car has been on their lot since March 2023 per carfax). My husband tried to negotiate and then this salesman walked away to talk to the manager.. not sure what he said, but when the manager came to us.. he basically said I can't help you and this is the price. I guess they didn't want a sale since they didn't even counter offer or anything. Horrible. We would have walk out with the truck too. read more

I've been trying to get a hold of someone for about two hours with no luck I wanted to come to this Ford dealership to save me some time but now I'd rather just take my truck to the Ford in Fontana that are always super attentive read more

I just bought my third vehicle from Fritts Ford. The salesman was actually nice, not pushy and very easy to deal with as we're all three people we had to see to buy a new (to me) truck. I would have given 5 stars but the steps I purchased for the truck were supposed to be installed by now but no. They are on back order for a week. The really nice ones are on back order for 3 weeks! I wonder what the difference in price is??? Will I owe more or get a refund for the difference?? Ok. It's now a few weeks since I bought my 2019 F-150 and they added my running boards and all the other things I requested. Danny was our salesman and he did a great job! Today I dealt with Toya in the service department. Both of these fine people made my experience enjoyable and the reason I keep going back to Fritts Ford. After a small disagreement about terms, they gave me everything I asked for. I highly suggest your next vehicle purchase is from Fritts Ford. They know what great customer service is and they are very easy to deal with! read more

I went to get my car serviced for the first time at this location. Normally at the other four locations my car was in and out within an hour hour and a half. But I do understand during Covid the time may be slower, but when they say the car is ready to pick up and the employees leave your lights on over night and kill your brand new battery (that I purchased from the dealership) I felt everything was unprofessional. What kind of car dealership only has one battery for my truck, don't they only sell trucks? Thanks for making us late to our Destiination that day. read more

The quick lane service is awesome. Vanessa in the service department is the best to deal with.

$80,000 mark up for a shelby? Yeah I always thought ford has been joke for years now but this bookmarks their page of heightened stupidity. If for whatever reason you really have your heart set on ford Theres much more reasonable dealerships in the area. Dont get scammed by dealer markup! read more

Great experience. Walked out with a great deal. Thanks to Shonnah/Anthony/Mike. Will definitely be back the next time I buy a Ford.

I took My 2001 Ford F250 to the dealership here at fritzford in riverside. They put a sticker on my window saying my front brakes were bad and needed to be changed. The paperwork they gave me said my brakes were bad and needed to be changed. They didn't tell me anything about my brakes being bad. I have a maintenance warranty so the brakes are free to have changed. When I got home and I noticed the paperwork said my brakes were bad I called and complained. Scott the service guy told me ohhh the mechanic must have marked it wrong. Straight up lying to me basically saying the mechanic was either color blind or an idiot. In reality it was probably miss communication letting me leave with bad brakes. I called Kyle Klein the service manager and complain. He goes " oh come on back and I'll give you a smoking deal on new brakes". Mind you I have a maintenance plane where my brakes are free... soooooo. Then over the phone he says oh looks like your batteries are going bad. When I went in the first time I was under the 36k mile warranty. Then I bring my truck back to actually have the brakes done and another service manager named Jason or some shit argues with me about the batteries being covered. Then he says to me " well we don't actually know if the batteries are bad yet or not so let's find that out before we argue". I said ok and if they are bad ill talk to Kyle about covering them. I come back to pick up my truck and ask Jason what they found out about the batteries being bad. He blows my mind with stupidity and rudeness and says " oh we didn't check Them , you said you were going to talk to Kyle about covering the batteries ". I was like yeah about covering them not having them checked. We agreed they needed to be checked. Then he became a complete A hole and was like " I'm not going back and forth with you. You want them checked come back Monday.. and walked off.!!!! Then no one would do shit about it. Nice lady behind the counter told me to go to autozone and have Then checked Then argue about replacing them. I asked for a manager and of course Kyle who can never answer his phone was no where to be found. Then I go to autozone and they don't even check vehicles with 2 batteries like my diesel. I paid $100,000 for this truck, a $4,000 maintenance plan and a $4,000 warranty and this is the service I get. Absolutely ridiculous.. will see if Kyle calls me back and offers me more deals on brakes that are free to me under warranty. read more

I contacted Fritts Ford to trade in my lease. To be honest I contacted CarMax first and a few steps in I found out that you cannot trade in a Ford to them. I worked with Nicholas Arfman and the internet sales team and to my surprise I was approved by Ford for a trade in. Nicholas walked me through the process over the phone, and when I got there all I had to do was sign the paperwork. Absolutely zero hassle! I also was impressed by the finance manager Ray, who walked me through that portion. Not one time was I pressured and I walked out with what I wanted. This was all done during the Pandemic! Everything was handled as safe and professional. This was probably the best sales experience I have had. Thank you Fritts Ford! read more

Let me start out by saying that I am very guarded and not trusting of dealerships. I spent two months researching and looking for the best deal I would find for a new vehicle for my wife. Knowing the industry the market, I was familiar with the tactics and games the dealerships can play. Ran into people wasting my time ( galpin motors ), outright liars ( hamid / Worthington Ford), and even one performing all of the above, changing the deal between the phone call and when I was enroute to the dealership(cole Watson/Fritts Ford). Mr. Watson plays the game of trying to help and meet the customers needs, but instead changes deals, tries to tell me what I want and what I don't want and then belittles me in a very condescending manner as if I was stupid. Then challenges me to go find the deal somewhere else questioning my intelligence. Call Watson is very rude, unprofessional and has no idea how to provide customer care or simple respect. Then I followed up with South Bay Ford looking to see if they had a Vehicle with specs we were wanting and had listed. Spoke with Jonathan Harris. They did not play the game of " do you have a trade-in, how much do you want to put down, how much do you want to pay a month, we should check your credit first etc. etc. etc. They knew what we wanted, and we would not settle for less. 24 hours later, we went back look at the vehicle that we wanted, sat down and negotiated the exact numbers I was wanting and felt were fair. I have negotiated nine new car deals, bought and sold over 30 used car deals and was confident that they truly took care of us. Take a lesson Fritts! read more

I have dealt with these Jokers for more than 20 years and I can tell you that you can go anywhere and get better service and better reliablity anywhere. How they have stayed in business is a true wonder of the world read more

I may have oversold that buying experience, as I have had a lot of problems with the vehicle since the purchase. But Walter in service redeemed the entire dealership. He really, Really went out of his way to take care of my issues. Like Really. read more

Beware of there Service Department. 3 weeks ago I took my truck in for 3 recalls. At first everything went great. Car was dropped off and I returned home. within 2 hours from dropping my truck off I was called and told my truck was ready for pick up. When I asked if all work was done, I was told they ordered the parts for the recall. I would have thought that when I made the appt for the RECALLs they would have ordered the parts. Last week I was called and told the parts were in and made the appt. I arrived at the appt on time and the service agent I would be WAITING. I guess they forget with todays technology we can see where are vehicle is. I watched as my vehicle was taken back to have the recalls done then moved over to the parking area. After About 40 minutes I walked over to the service agent (since I had not received a call) to inquire about the status of my truck. The agent (Jason) asked me to give him 10 minutes. I then walked back to the waiting room to wait for him or his call. After 25 minutes, I walked back over to Jason who just said the paperwork was sent over to the cashier. NOTHING MORE. I went over and picked up my paperwork which showed both recalls were completed. So after waiting for about an hour after my vehicle was done I drove home. I later received a call from a person in the service department who said the recalls could not have been completed because the parts were still on order. After asking a few questions I was told one of the recalls was done but the other was not. Makes me wonder how often this has been done. At this time I really don't know if any of the recalls had ever been done of if this dealerships service department is just a scam, committing Fraud.. Save your self the trouble and go somewhere else. read more

I have made multiple purchases from Fritts, and our family is always satisfied. Even in between purchases, the sales staff are not pushy like other dealers. I was able to enjoy shopping for a new Mustang without the sales team pushing me into a car I did not need. Excellent accident repairs, good service for warranty repairs. read more

I just wanted to take a minute to rate my recent experience at Fritt's Ford. As you can see, I gave it 5 stars. This was a smooth process from beginning to end. More specifically, I would like to give high praise to my salesman, Cole. Not only was he extremely genuine, but he was also a true professional. His approach was relaxed and there was no pressure from him at all. I felt that there were clear communications and no games. We had a specific number in mind, after doing a lot of shopping around, and Cole found a way to make it all work out for my fiancé and me. We are very happy with our new car and our experience at Fritt's Ford. Thanks, Cole!!! read more

Always have great service when servicing my vehicle. Very easy to drop off, I am assisted quickly. Free and quick shuttle ride back to my house. The only downside is they do take a couple hours to call back to pick up your vehicle. They have not pressured me into paying for extra service I did not initially request. They inform me of what else is needed and kindly accept "not now" as an answer. Also, they include a complimentary exterior car wash with service. read more

Fritts Ford - Auto Repair Near Me - Riverside, California

I hadmyford escape 05 towed here after speaking with 2 different employees (Brinky & Gary ) re: my car so 4 days later Unbelievably they call me & decide they don't work on that year car 05' some no big x $$ to be made on an ancient car!! Even though it's Ford's STUPID anti theft problem which is why I even had the problem. In 1st place thanks again for nothing!! Jerks read more