awfull service!! waiting there for about 45 minutes and servers we're walking right by me. ended up leaving because of this service. if i could give 0 stars i would read more

Absolute worst..waited w my son at front "check in" with two people in front of us...after 10 minutes of being ignored they left...I saw three workers at ice cream counter unable to fix a machine..they all pretended they didnt see us...finally I asked a woman if someone was going to help us or is there a system we dont know about...she rolled her eyes and said I dont work the front but Ill find someone...we waited...and waited...we watched like 3 waitresses work 5 tables tops all pretend they didnt see us..finally we left..sad to see a once proud franchise so poorly run read more

Friendly's will always be a favorite even with the bad experiences I've had here and at other locations. Sometimes the food is really great and other times it's bland and gross. Ice cream always has been and always will be awesome. The crowd pleaser is great for groups especially with kids. Prices are average. Servers are usually pretty good. I came here to this location one time with my wife and our two nephews. One is one and the other 3. The three year old is autistic. He doesn't get to go out often to many sit down restaurants and had just woken up from a nap so he was pretty cranky. We sat down and put him in a high chair. He was fussy, crying and screaming. We tried to calm him down and the waitress even offered to bring his food first. It was very busy so there was still a pretty long wait. We put him to sit with his brother and he calmed down for a couple of minutes then started crying. The waitress brought out oyster crackers for him to snack on and he didn't want them. My wife ate a couple to show him that they were good and he should eat some but he wanted no part. She brought him to the bathroom to get him away from all of the people and to try to calm him down. The entire time everyone was staring thinking were these horrible people when really we were just trying to bring our nephews out for lunch and ice cream like others were doing with their kids. While my wife was in the bathroom there was a couple maybe in their late 40s early 50s diagonal from us who were giving us dirty looks the entire time. I'm a very observant person. I hear and see things when it looks like I'm not paying attention. The man was talking to his wife, I assume saying how my wife was "greedy and fat and taking all of the kids oyster crackers, no wonder he was screaming and crying". Also, we shouldn't be spoiling other people's meals with an upset child. I was beyond angry. The second my wife got out of the bathroom I told her we need to leave now. She was confused but still grabbed the little one and we payed for the drinks and went outside to the car. I explained all of the things the guy was saying to his wife and my wife stormed back in the restaurant, grabbed the leftover oyster crackers went to their table and threw them in his face and had a few words for him. Then we left. We were emotional and hurt. We ended up at sonics. Needless to say we haven't returned. Not because of the staff but because of the experience. Anyone who has a family member with autism knows how it is and it's so unfortunate people are so quick to judge not knowing what's really going on. They ruined what could've been a great lunch. We were so excited for the boys to try friendlys ice cream for the first time. I do commend the waitress that day for being so patient and helpful. I hope she sees this and also the jerk who judged my family even though it's a long shot. read more

Friendly's - Crowd pleaser. - American Near Me - Peabody, Massachusetts

Friendly's was the first place me and my bf went out upon moving to the area. The staff was very nice and attentive. You can not beat the 9.99 dollar deal they have going on right now. you choose 1 entree, soda, and then 2 scoops of ice cream and 1 topping for a sundae. I got the turkey club melt for the entree, it came with fries. The fries were all right, please take into consideration we came in 40 minutes before they closed. The sandwich was awesome! I do not know how they get it so crispy on the the outside but it was OMG good. My bf got the mozz n' marinara sandwich which he loved, it has tons of melty cheese and yummy chicken tenders inside. The ice cream was alright that is why I gave it 4 stars instead of 5. I got the butter pecan and the black raspberry with marshmallow topping. read more

Alright burger and ice cream restaurant. Everyone has already said what needs to be said. I will say that having a dedicated ice cream section in the restaurant is great, because you can get really good deserts. It's like a DQ that serves hot food, as well, if you feel the need. Much better than Denney's, as well. This is a nice back-up restaurant for those days you can't decide on what to eat. read more

The food is ok, the ice cream is decent, the staff is (usually) nice and the prices are fair. There is nothing standout here, and the only reason I go back is because my son likes it. If there is one thing that that really gets under my skin here it is the WAIT! You wait for everything, and you always wait to long. Wait to be seated (and sometimes it's a pretty long wait). You wait for your your food (which usually comes out barely warm). You wait for your ice cream (starting to melt). They are NEVER busy enough to explain the extended wait for everything. I think someone needs to light a fire under the ass of the hostess, cooks and servers. I only gave them that 3rd star is because my son likes it, and I love my son. read more

Had me and my pregnant wife waiting for 15 plus minutes to end up never coming to take our drink order or food order. It wasn't very busy so they could have at least taken our drink order.. this establishment seems very disorganized... we got up and went to Cheesecake Factory... money well spent 5 stars go to CHEESECAKE FACTORY.. read more

Love Friendly's! Have to eat here every time we come to MA. For a diner their food is very good. Hubs had the grilled meatloaf and said it was best he'd ever eaten. I had the salad with chicken, apples, bleu cheese and walnuts and it was VERY good. And yummy ice cream for desert! read more

Came here for breakfast on a Saturday morning. It's "conveniently" location on 114. I say "conveniently" because it's on 114. Depending on where you're coming from, that's either very convenient, or it becomes experience akin to "Road Warrior". But maybe that's just because I don't live in Massachusetts :-) This restaurant has been upgraded. Service was a bit slow, but the waitress was very friendly, and the omelette breakfast and coffee were great. We arrived at 7:45am. It was practically empty. We left at 8:30am, when the mobs were beginning to show up. If you want a quiet breakfast, get there early. read more

I haven't been to a Friendlys for about 10 years - and it's like I never left! Exactly the same on the inside. Full of kids, freezing cold on a warm summer day, and same not-really-interested service. Got my old classic - chicken tenders w fries. It was about the same - pulled out of a freezer, warmed in a microwave, then dunked in boiling fat for a few minutes. And tasty nonetheless. Finished with a giant ice cream/brownie/whipped cream mess that made me nearly explode in a gluttonous goo. You know what you're getting w Friendly's. Though they should change the name, b/c I've been to these restaurants probably about 1000 times in my life and maybe twice would refer to anyone there as friendly. Maybe just call it Cheap Ice Cream for YOU!! (and your neighbor's 8 messy kids) read more

Out to breakfast this Saturday with my two girls, bright, colorful and clean. There was no wait, they got us drinks right away. The waitress was pleasant. My daughter says that the ice water "taste like motel water"! Well maybe they could get a filter but it's not their fault. Coffee refill was non existent for 20 minutes, finally left carafe, thank you. Food did come out cold and a bit greasy, but no wait.... Ok if nothing else open! read more

Seriously the worst Friendly's experience ever. Ordered breakfast, eggs, home fries and bacon. Oh and OJ. Well, the homefries were previously frozen, and sparce. Bacon was 3 tiny pieces! TINY!! Looked like they broke a regular piece of bacon and made 3 pieces. Glass of OJ not even close to the top. Really disappointing and maddening for charging so much! Won't be coming back here. read more

Stay away unless you want to get sick! Careless employees This place has the filthiest kitchen, I'm surprised BOH hasn't shut it down. My son and I came and while we were waiting to be seated we watched how "clean" it is. An employee with gloved hands pushed down a trash bin with discarded food, tied the bag up and relined it with a new bag. Immediately after he then began making food, touching containers of food and making ice creams. He never washed his hands or changed gloves. I was so disgusted, we walked right out. I called and sent a note to their headquarters but no one ever cared to follow up. read more

Food was cold. Ice cream was chunky but it's Friendly's so can't complain. The food was terrible but I loved it. I think I threw up two times while eating it- and that's a record! My dog loved it so much that he fell right asleep after eating some and still hasn't woken up yet. Mac N Cheese was so congealed it stayed completely stuck to the box when I flipped the container over. Same with the ice cream. Not entirely convinced the Fribble is anything other than frothed milk, and the waffle fries were entirely unacceptable- only two were actually waffle shaped!! I am now experiencing a strange pulsing sensation in my left temple, and halfway through the meal my friend began to complain of back, stomach, and side pain. She is now unresponsive, sleeping soundly with the dog. Still not entirely sure what a Freind-Z is... or how it is different from a Fribble... but we have ingested 9 separate ice cream beverages so I'm hoping they are at least edible. overall very satisfied with the meal and service. edit: not enough ketchup, salt tasted like pepper, and the bathrooms were lacking my friends favorite snack- pre-chewed gum. Please consider these criticisms when thinking how to improve your store. Thank you read more

Waited 10 minutes to get seated and then 20 minutes just for mozzarella sticks. Very disappointed in my service.

They do not hire enough staff here. There's about 3 servers, and no people to buss or host. We waited to be greeted for 10 minutes at the host stand. We've been sitting for 10 minutes and no one has came over to serve us. There are 10+ dirty tables. Definitely under staffed. Sucks because I love the food here read more

I wasn't going into this with high expectations because I didn't think the food would be good. I got chicken fingers and it was good not too crunchy and I found myself wanting more then just the four. It seemed expensive for ten dollars to only get four. Anyways my son got the Mac and cheese with the Frank's.the first plate had burnt hot dogs and a fly that was dead in the Mac and cheese but our waiter handle it so well. He apparently is brand new but great I believe his name is Patrick. He got us a new one and it came out so much better. My son also got the shark in the water and he really love it. Everything was actually really good and our waiter was awesome read more

3.5 stars Came in with my sister and nephew orders sandwhis with tomato soup my sister order sandwhich with waffle fries and my nephew ordered burger with waffle fries .. everything was good beside the fries it was stale and hard we sent the fries back and our server brought out another order but it was also stale and dried we where kinda disappointed but the service was awesome and friendly the ice creams was delicious read more

Yeah, they're good again!! When I stopped by this Friendly's about three or four years ago, it was very dirty and the one employee I saw looked like he could care less. The place was empty and since no one was making an effort to clean it, I left. Yuk! Today, I thought I'd check it out again (was hungry and always liked Friendly's back in the 60s and 70s). I'm glad I did. The place was spotless. It had been painted at some point. The server was friendly and my Rueben Melt and fries were really very good. Not greasy at all, like in the past. I'm glad they did a complete turnaround. They sorely needed it. I'll definitely be back when in the area. read more

the man working was very rude. we walked in to get some ice creams about 40 minutes before closing and he asked us what we were doing in a passive aggressive (more aggressive than passive) manner. then he told us we would have to wait ten minutes per ice cream if we wanted to get them still. 0/10 do not recommend. we ended up leaving and getting ice cream somewhere else read more

The wait to be seated was very long, the wait to place your order was longer and the wait to get your food was even longer --- given the poor quality of the food, complaining about how long it took to reach you is kind of like facing a firing squad and complaining that the shooters aren't riddling you with bullets fast enough. read more

Waited 2 hrs for a seat. I swear only have the restaurant was full when I arrived. Only 2 waitresses, and I could hear people in the kitchen yelling at each other. The waitresses were also very rude to customers. Beware! read more

Stepping into this Friendly's is like going back in time, a simpler time. I time when there was no Department of Public Health. A time when there were no food safety standards and a time when people went to a restaurant and made a day out of it. If you are looking for a filthy restaurant with slow service it doesn't get any better than this. We walked in just as the hostess was seating a couple. She then vanished for about ten minutes as nine people stood in the doorway with no place to go. The restaurant was basically empty except for a few customers. There were two employees staring at us who worked in the ice cream section. They had nothing do at all yet somehow they weren't able to seat us. They did seem to be having a good time screwing around and laughing. The hostess finally came back from wherever she was and seated us. Despite the restaurant being nearly empty she struggled to find a clean table. There were none. Every table in the restaurant was dirty. She finally sat us a dirty table that I had to clean myself. Not only was the table dirty it was also sunny. The window next to us was missing a shade. Every other window had a shade. I asked to be moved as I wasn't going to sit with the sun in my eyes. She seemed irritated. I'm pretty sure she wanted to go screw around with the two at the ice cream counter. She was nice enough to clean off another table for us. All of the tables around us still had empty plates and food on them. It was pretty gross. I can't imagine what the kitchen must have looked like. I was honestly afraid to eat anything but the people I was with insisted on staying. After that, the service was slow and the food was meh. I hate the new menu design. It's now wonder this company is almost out of business. They REALLY need to step it up. I should add that the waitress was very nice and didn't charge us for drinks since the service was so slow. read more

Bathrooms were filthy, lettuce was nasty and to top it off the ice cream arrived and it was melted. I order a Jim dandy not ice cream soup. Won't be coming here again. read more

Had the lumberjack meal and it was awful. The French Toast tasted terrible eggs were undercooked and bacon tasted old and the resturant smells. Will not be back. read more

very cold. florescent. made me feel as if i was back in the mental asylum. very raw, emotional experience. the shirley temples were superb, as i am a fanatic. although, they came with no cherries. evidently, the traditional honey barbecue supermelt was to die for, but my waiter seemed sad. my nipples are hard from the below freezing temperature in this shit shack. i'm feeling suicidal almost. the location was good though but with the raining weather i felt unsafe. friendlys. read more

The one star is for the ice cream only. The food is very greasy....the waitstaff ate exceptionally stupid....the prices are a lot for McDonald's quality food. It's loud and dirty as well. I highly suggest not visiting their restrooms!!!! read more

Food quality went way down my wrap had barely any chicken mosyly just chicken finger crumbs and a ridiculous amount of bbq sauce and ranch fries were cold and soggy. Over all cleanliness of the restaurant .. terrible!! Very surprised they are still in business. Use to be a family favorite ..regretfully we won't be back.. read more

I absolutely love Friendly's Restaurant. The waitresses are pleasant and even when under staffed, keep their cool and deal with clients who are accustomed to fast food places. Friendly's is NOT a fast food restaurant...it was NEVER meant to be. However, I have always been waited in a reasonable length of time. The variety of foods makes it easy for several people with different desires to find something that they will enjoy. I love their breakfast menu. A wonderful family place to eat. Pleasant atmosphere and reasonable prices...and the food is good...simple AND good. read more

So they made me wait 15 minutes to be seated for breakfast, the dining room was half empty. Once seated in was informed that breakfast was no longer available. WTF. I came for breakfast and they dragged Their feet so had to order lunch. Service was slow. I will not be coming back. read more

Haven't been here in 10 years, since then they have remodled and I must say I like the new look. Service was awesome and food came out quick... A must when you have a 2 year old with you. The food was tasty, only they didn't really have much of a choice for toddlers. The kids menu was more for kids 7 or older. Even though it was 28 degrees out the icecream was still tempting and so very yummy, just ask my daughter LOL. All in all, I was very pleased and will go back when in town, I suggest you do also. read more

Now you can enjoy friendly's awesome breakfast when you wait for your car to get fixed at the car dealerships on rt 114.

Came here on a Saturday wow it was crazy. Had to wait a while to be sat but it was a Saturday so I expected that. The food is eh but I lurve there ice cream sundaes thats the only reason I come here. Ive been to this location only a few times but this particular time OMG it was filthy, greasy and sticky I couldn't wait to leave so I could wash my hands and change my clothes/sneakers. Food was all over the floor the tables werent being wiped down. The couple next to us had to clean their own table they looked disgusted by the mess. The service was horrible it took forever just to get our drinks. If I come back I'd make sure to wear old clothes/sneakers but after this gross experience its unlikely I'll be back. read more

Slow service a lot of times, but you can't beat their peanut butter Sundaes!

Good ice cream and very good prices. My kids enjoy it but it is a chain so dont expect too much.

I went there with my wife and three children. The place was packed!! We waited about 15 minutes. The waitress waas VERY good and the food was even better!! We all got ice cream and left completely full. Price was reasonable and, again, the service was fantastic read more

Glad I tried Friendlys again.. I had given up on the franchise but my recent visit was great. Sparkling clean, super fast, tasty food and very reasonable prices. I will be back soon. They have new ideas that I think are great.... fun, easy to use menu. Five stars because I could not think of one way to improve our visit. read more

I stopped by this morning to have breakfast with my family and was seated by a woman whose name I wont post, who also happened to be our server. I was extremely dissatisfied with our service, she knew nothing about customer service and was rude. My 3 year old, who I had been looking forward to taking here for breakfast, did not get offered any crayons meanwhile I saw every other child she sat get crayons. Our food was placed on the table and she simply walked away and did not ask if we needed anything else. Her attitude was a real turn off for a restaurant that is supposed to be family friendly and definitely not something I like to encounter in the morning when I am trying to enjoy a family breakfast. read more

Staff is not friendly and wait 1hour 1/2 for 2 scoop of ice cream. Last time coming here.

Always had a good meal here for a good price. Not fancy but who cares. Service is always good. Love the ice cream. Great for breakfast or a quick lunch. read more