We had a great interaction with Friendly Honda when we bought a used vehicle there. I was expecting a lot of gimmicks and pushy salespeople but it couldn't have been farther from that. We worked with Bruce Heron and he was very professional yet relaxed and not pushy. You want to buy your next car from him! It was a no-pressure experience. The finance manager Paul was extremely efficient having all the paperwork ready and in order while at the same time very personable. The atmosphere inside is nice and they have a complementary snack and beverage area as soon as you walk in the door. If you want a "Friendly" car buying experience then look no further. read more

Dealt with a man named Papa. As I was sitting in the waiting area for a salesman, I hear him asking the receptionist if there were "any fresh ones". Honestly, that made me want to walk right out but the people I were with told me to forget his dumb comment. Proceeded to test drive a vehicle, not impressed by his lack of enthusiasm nor another guy who works there who assessed my current vehicle. Papa said my current car rides rough...he didn't even move my car so why lie? Would never go there again. read more

SErvice review. Wanted to ask a simple question and they refused to respond - saying only that I had to bring the car in. Disappointed.

The salesman I worked with was Rudy Younger -- This man is very knowledgeable, kind, and would have been great to do business with! Despite my deciding to go elsewhere -- should anyone else be reading this review, it should be known that Rudy is the guy to go to at Friendly! After Rudy worked very hard to get me a deal together, I realized that the price of the car I wanted was still going to be about $160 short of a competitor's offer. The managers at Friendly would not budge, so I had to go elsewhere. The other dealer even threw in a few FREE extras (all season mats, wheel locks, VIN etching) when the delivery of my new car was delayed an additional day. That dealer did their best to keep a smile on my face and I feel Friendly fell very short of this goal. read more

Love friendly honda! They are awesome. Papa is amazing and I will never work with anyone else. He really goes above and beyond for his clients even though he is in management now and so does Ann Marie. She is awesome. They made sure I was well taken care of and that all my car needs were met. I will never go anywhere else. Friendly honda will always be part of the family. read more

Beware of the sales dept. They will up-sell you on a warranty and tell you that it is a win win situation because if you do not use it you will get the money back. They don't tell you in the 5 pages of fine print it says you must keep your car for 7 years or 100,000 miles to get your money back. I was going to purchase a new car today but because I would not be able to get my money back on the extended warranty I will now be keeping the Honda untill I reach 100,000 miles and I will not be going back to Honda. My next car will be the RAV 4 read more

Very Friendly staff. I traded in my CRV and went with an Odessey. Chaz was very helpful in our purchase.

Friendly Honda and Rick Studler in particular were great to deal with. Rick spent time with us in the selection process, was understanding and supportive as we changed our minds and preferences, and met all our needs. Friendly Honda located the car we wanted on the schedule we agreed upon; Rick gave us a thorough review of the car and it's features......over an hour of instruction. Financing was fast and straight-forward. The car is great and we are enjoying the new ride.....thanks Friendly! read more

As the title of this company says "Friendly", I have received a very friendly service when I leased my Honda Accord here. My sales consultant came to pick me up at different company for signing the paper works of leas when I surrendered my previous vehicle. The representative at the counter answered my questions efficiently and patiently. Overall, I had a pretty good experience with Friendly Honda. read more

As an out-of-towner, I would normally expect to be made into easy prey by a car dealer's service center. As I will be leaving town as quickly as I entered, the incentive of developing an ongoing customer relationship is just not there. That said, my experience at Friendly Honda was -- well, the exact opposite. I received kindly and concerned service, including an attempt to keep the bill low, as the temporary fix required follow-up once I returned to my home 300 miles away. THIS IS A GREAT PLACE to get your car fixed! Fair, honest, Rich, the service advisor, really explained things and even followed up with an email to inquire if I made it I made it home ok! Concerned service by grown-ups who actually care about people. That's what I found. I am almost tempted to find excuses to go to the Hudson Valley whenever I need car maintenance or repais, as no dealer in my area measures up to Friendly. They are great! read more

Just bought a car at Friendly Honda...Peter was a wonderful salesman. They made car buying so easy. Will highly recommend this place.

I had a flat tire (conveniently) in front of Friendly Honda yesterday. I walked in to ask if they could change it to my spare tire. Eric in the service department immediately helped me and had a technician drive my car carefully over to the service department and changed my tire. All done in less than an hour as a walk-in and they didn't even charge me for the service! Although I live in Brewster, I'll be buying my next Honda at Friendly! read more

From the online chat assistance to getting help with paperwork weeks after the sale, Friendly Honda goes above and beyond. They're honest and knowledgable and aren't out to make a quick buck. They actually showed me how to save money even if it took it out of their own pockets. Since the time of our purchase, I now live in Georgia, but the experience was so excellent I would consider driving to NY again the next time I need to get a car! read more

The new car buying process was very smooth. I worked with their Internet group negatiating the deal and was able to get the price I wanted. They were very helpful to locate the CAR with my favorite color and got all paper work ready prior to my arrival for pick up. . I did not give five stars for not updating me the finance rate as they promised in two days. read more

Went in to the used dealership on a Wednesday evening, test drove 2 wonderful cars, the one I really wanted and one I could have settled for. Was a little nervous about credit but they were wonderful, had financing but that night. I really needed the car by Friday afternoon, a day my salesman was suppose to be off, he came in just so I could pick up my car when I needed it!! Absolutely love it!! read more

I took the car to get my air bags replaced due to the recall. The service people were rude, I stood around waiting to check in ... The guy looked right at me standing there and picked up the phone and ignored me. It seemed a personal call. I asked that my door locks be looked at and they told me there was no problem.. When in fact there still was. When I filled out the lengthy survey and complained.. And rated them low, I got no response. Waste of time and a reflection of their arrogance. I just got a call from Friendly telling me my Element is probably due for service. It was a sales recording. This is outrageous!!! I never agreed to them using my phone for sales calls! Junk call. I have also been getting emails from them and I am unable to unsubscribe, so I have responded to those email requesting I be taken off their list... I STILL get emails. Their sales tactics are over the top. They lost a potential customer- when I need a new car I'll go elsewhere. read more

Would like to thank Justin Tomasulo and the Friendly Honda Staff for going above and beyond in helping me find a car for my Mother..

I came to this dealer because it was recommended by a few people I know, and it had fairly good ratings on dealer websites. I wish I had read the Yelp reviews more closely! While I am hopeful that things will improve should I need the car serviced, I am relieved to be done with the sales department. The salesperson, Vladimir, was at times, and initially, very professional and pleasant. At others, he did not seem trustworthy and was condescending. He also seemed to push a credit check early on (although I get that dealers need to protect themselves from unreliable customers). On my 3rd visit when I was going to choose a car to buy (already had a deposit on one), he actually argued with us and talked over me rudely when I explained concerns about the vehicles we test drove that day. He also made an odd comment wishing my friend and me a belated Happy International Women's Day. I am not sure I interpreted that as authentic, considering he had just argued with us, and did not seem to like a woman standing up for a fair deal and treatment. This purchase was unexpected, and I was spending a lot of money, so I do not take this investment lightly. The dealer (manager and sales) was unwilling to come down on the APR or base price for any of the damaged cars (although my credit is stellar). I found them completely inflexible. I also asked the salesperson 3x to refund my deposit from my Visa, and he agreed but NEVER DID, so it was put toward my down payment (not what I wanted since I was using insurance money for this purpose). The finance manager was also cold. Working with this dealership was exhausting. I absolutely LOVE my last dealership: DCH Wappingers Falls Toyota. They are professional, not pushy, and they were offering better rates (and were willing to come down on the base price). I would go there again in a heartbeat, and loved working with Nate. *The only reason I bought from Friendly Honda (AND spent more money than I intended due to the higher APR) was the product; I know Honda is a great brand, and I hope that the service department's fair reputation holds up. *The other staff were very nice; the receptionists and online associates were excellent. Note: I felt compelled to buy an extended warranty because of concerns with the vehicles I saw there. It was rather stressful to have to buy a car to begin with (since mine was hit while parked and totaled). This experience did not alleviate the stress. Again, I hope the car lasts and lives up to Honda's good name. read more

I'm a college student with a busy life, classes five days a week, work two days a week, and errands on all seven days. My previous car's engine went Thursay afternoon, and Friendly Honda had me in a new 2012 Honda Civic Coupe by Friday afternoon. They really went out of their way to help me out. Papa was really helpful in ensuring that everything went smoothly. Overall, I was pretty happy with the experience, although it did seem to take awhile at the dealership. read more

Horrible. Went here to buy a car and the guy would not negotiate at all- literally wouldn't even take off $10 off my car. He even pretended to go to his manager and ask, only to come back and say nope sorry this is the price. Needless to say we walked out and went to a different Honda dealer and got the same car for MUCH CHEAPER. It's a joke of a dealership honestly- and they are not "friendly" read more

My husband and I purchased two new vehicles last week. We received our first vehicle, 2017 CR-V Touring and tomorrow will pick up my husband's new Civic. We had a great experience with Bruce H. He was extremely helpful and especially in finding a 6 speed manual transmission vehicle that my husband has been looking for everywhere. Bruce went over the many, many great features of my new CR-V very thoroughly. My husband wanted to get side molding so we don't get and door dings, and I left a message over the weekend for Bruce to order those for us. I was happy to receive a call from parts department today that they are in. Very quick service from this dealership. Great experience buying vehicles from Friendly Honda. read more

Buying a car here was so easy. Not only was the entire friendly Honda staff very helpful and accommodating but also super friendly. We loved buying a car with Tom Muff; he made it so carefree and effortless. And we left with a car that we adore. A week later the maintenance required light came on in the car, so I took it back to Honda and they remedied the problem within minutes of my arrival. I don't have a singe complaint. Thank you friendly Honda! read more

Women seeking to buy a car: stay away! I was looking for a used SUV as I live in the country. First, the salesman laughed at my budget, then tried to sell me a new Fit: just the opposite of what I wanted and needed. Oh, and told me my car was worthless and wouldn't be considered toward the purchase price (subsequently proved wrong when I did get a car). When I told a friend about my experience, she recounted that when she'd gone there, she was told to return with her husband. I used to have a Honda and loved it. Not planning on getting another after this experience. read more

Just traded in my 2104 Ridgeline for the 2017. Papa Mbaye was my salesperson for the 14 and this one also. Made both sales so easy. Thank you Papa and Friendly Honda for the awesome service. read more

Good experience with these guys. I bought my Honda 6 years ago from them because I had heard they were a good dealership. When I need a new care I will certainly go back. read more

Recently I made a second purchase from Friendly Honda. Papa Mbaye was my salesman. He was excellent to negotiate with and extremely knowledgeable. I traded in a CRV and purchased a new one. The service department has been a pleasure and my service appointments are worry free. If you are considering buying a car, go talk with Papa! I'm very happy with my deal and the over all experience from Friendly Honda. :-) read more

The 3 cars I have purchased in my lifetime were all from Friendly Honda: A new 2000 Civic and a new 2002 Civic which I drove for 14 years. Totaled it in a crash on black ice 3 weeks ago with over 210k miles on it. It was a great car with lots of life left in it. The day after the accident my husband and I went to Friendly Honda to look at Certified Used CRVs. We spoke with Tom Pratt and worked with Peter Arvanetes. After comparing prices to other dealers in the area, no one even came close to the deal we got at Friendly. They made the whole process so easy from start to finish. Colin in the financing department was great to work with as well. Exactly one week after my accident, we drove off the lot in our new 2011 CRV. My husband was wary of going to a dealer - he has only ever bought cars privately. He was so impressed by the professionalism and no-(need-to)-haggle experience that he says Friendly Honda is our go-to place from now on. Everyone knows Hondas are great, reliable cars that maintain their value. If you are looking for a transaction that is easy, smooth, no-pressure, and truly Friendly... this is the place to go. When the time comes to replace our 1999 Accord (originally purchased by previous owner at Friendly Honda), we'll be back at Friendly for sure. read more

I recently purchased a new 2015 CRV from Friendly Honda. The entire team was attentive knowledgeable and helpful. Chaz was great and there were no surprises. I was so pleased that we selected Friendly Honda for this purchase. I look forward to a long term relationship! read more

We went to Friendly Honda based on a family recommendation and we're glad we went. This was our first Honda experience. Chaz was full of information (and if he didn't know something, he made sure he found out before we walked away from the demo car!) and he was no-pressure. Chaz explained to us the difference between leasing and buying outright, and not only did we go with our first Honda, we leased for the first time as well. We were able to get a high quality model for much less and are worry-free with the maintenance with the fully paid maintenance package that Friendly Honda offered us. read more

Carlos Scaloni at Friendly Honda was a joy to work with as we came to the decision to trade in our Kia and lease our new Honda Odyssey. Actually, the entire team we worked with at Friendly Honda was knowledgable, helpful and provided an excellent service. And I can't really say that about too many car sales teams. Before going with the Honda Odyssey, we visited other dealerships and were turned off by the pushy approach or lack of knowledge. And at Friendly Honda we appreciated the laid back but confident and knowledgable demeanor. Thank you FRIENDLY HONDA!! read more

Service department is the worst. I bought the car there 2 years ago and all was good for purchasing. The A team works for sales. The F team works for service.The service department has been impossible to work with. They don't have appointments that are convenient or the wait is too long, they can't see my car sooner for loud noises before a trip, their prices are way high, and they generally are rude and not helpful, Yesterday was the worst when the woman serivce advisor could not answer my simple, straightforward question about transmission service mileage. She kept trying to ask questions which were not relevant, wormed around and gave me a completely off the wall answer which I know was incorrect. She seemed bothered and annoyed with the question, was rude and impatient but most important could not answer my simple question which should have been within her job responsibility to know and did not know how to or was not willing to find the answer so she faked it!. I will never use this unprofessional, untrustworthy organization again. This is the level at which they operate and it is way less than satisfactory. How could you trust them with your car when they are ignorant? There are other Honda dealer around and both are better. Go to Newburgh or Yorktown, neither is great but WAY better. Yorktown did not know the answer to my question but knew how to find out and tried to be helpful. They will get my business because they wanted to help. Frinedly seems to not want to be bothered. Be warned. read more

I brought my Mazda in for some repairs and Scott Curran really helped me out! The work was done fast, he helped me find an affordable solution, and I was always kept in the loop. If I ever need anything else, I definitely want to deal with Scott. Thanks again! read more

It was such a pleasure dealing with Friendly Honda. Rick the salesman is the BEST. My new 2014 CRV has many new safety features. Jim , the a Financial representative was so helpful and nice to work with . My last five cars have been from Friendly Honda with Rick as my Salesman. Thank you again Rick and Jim for making getting a car not a stressful one but one that you know they have helped you get safety in a car and a a pleasant experience. That you will remember and refer Friendly to others. Thanks , Sharon read more

I recently had my 2012 Honda CRV serviced at Friendly Honda for the very first time. I did not purchase my automobile from this dealership, but the service was more than outstanding; and true to their name, extremely "Friendly". From the begining, my experience was a pleasant one. Their service representative, Rich Hill, was very knowledgeable and took a great deal of time to make sure my auto was well serviced and ready for winter, as well as checking to be sure the car had not been recalled. During our conversation, I learned a few things about my auto that will help me to keep it in excellent condition until the next servicing at Friendly Honda. My CRV was returned in excellent condition, and at what I felt was a reasonable charge. I am confident that their service department will continue to provide me with excellent service for trouble free driving. I live a distance from Friendly Honda, but feel it it more than worth the trip. I am quite pleased! read more

Emailed Friendly Honda about a used car I saw on Autotrader.com and received a phone call from Lidia literally within minutes. Lidia put me in contact with Adam who was familiar with the vehicle. He explained he had already driven the car and even had a chance to look underneath it while it was being serviced, this is exactly what I wanted to hear! He was able to quickly answer my questions and address my concerns, so we setup a test drive. I showed up and we immediately took the car for a drive. I was confident this was the car I wanted and Adam made it so easy I that I drove it home that night. COULD NOT HAVE BEEN ANY EASIER!! Thanks Friendly Honda read more

Disappointing to say the least! I've tried their service department several times - this was the last time. I have also purchased two new vehicles from them over the past several years and it won't happen again. It'd be great to be able to support a local business but not this one. Tammy read more

A very pleasant experience with Danielle when I recently bought my Honda Accord Touring model. She answered all my questions with great expertise and had a very good knowledge of the car I was interested in. I would definitely recommend to anyone looking for a Honda. read more

my wife and i had a real nice visit at friendly honda to look at certified used vehicles.we found a 2015 honda pilot ex-l.the salesman tom muff is a real pro and it was easy working with him,we had some popcorn and a drink and a no pressure deal.real nice place and real nice folks. read more

Beware Vets, First Responders and anyone in between. As a vet and disabled first responder, I have never had such a negative experience with a local business as I had with Friendly Honda. If I could give a "0" I would. After multiple days of having my Odyssey and 4 trips back and forth, the service department was unable to properly diagnose and fix my car. They misdiagnosed and replaced the power steering pump. Then they blamed Honda for sending them a faulty new one and replaced it again. Both times I didn't make it out of the lot without realizing it hadn't been fixed. But, they did "figure 8s" in the lot. Really?? The problem was verified and witnessed by the Sales Manager (of course he was the only person available to help). He msg the service manager, Veronica Sarles, and said she would call by 9:00 am the next morning. She didn't and when we called that afternoon, said she was too busy, then made excuse after excuse. Having no confidence in Friendly service, I transported the car to Danbury Honda. They immediately diagnosed and fixed the problem saying they couldn't believe the tech at Friendly could misdiagnose this problem as it was very obvious. Also stated that a reputable company would have stood behind their name and reimbursed us for the misdiagnosis and unnecessary part/work. They even called Friendly but got the same response as we did. And, dealerships are like doctors, they don't go against another. So, for this to happen, enough said. They have refused to act in good faith. Mr. Kahn, owner/Pres. and Mr. Di Capua did not respond at all. I guess they don't care either. Listen, everybody should be treated fairly and get what they pay for so not only is this review for vets and first responders but also for any car owner thinking of getting service at Friendly Honda. Beware, Beware, Beware!! read more

I couldn't believe the poor service I received from this dealership. I called the number from the website and spoke to Kim stating that I was coming to take a look at one of the cars I had seen on-line. I told her that I would definitely be coming today and will see her in a few hours. I few hours later I showed up and was told by the nice receptionist I was here to see Kim about a car I saw online. The receptionist called Kim and I was told to just go over to the used car lot because Kim only deals with new car sales. Really? She could not have stepped out to tell me this herself? I mean why not meet someone who in a year or two would come back and buy a new car from you? Well then I went to the used car lot and walked in and I guess they told them I was coming. I ask the guy if I could go see the car and he says that he sold it thirty minutes ago. I was fuming as I drove forty minutes in the pouring rain. I asked who the manager was and he said that he was in a very rude demeanor. I asked him how he could sell the car when I said I was coming to see it, and that I was going to buy it. Then with an attitude and a high toned voice he yells at me that I called the new car lot and how was he supposed to know and kept rambling at me. Too point a few things out, when you Google your company, only which one number shows up, and your buildings are right next door to each other! How can you not communicate with one another? I just couldn't believe the poor and rude service I was receiving. I have received better service at McDonald's spending 3 dollars than here, ready to spend 17 thousand dollars at this place. Then I see this Mercedes outside which I really liked and took out for a quick spin, it was slightly out of my price range, but I could have made it work. They wanted 22 thousand for the vehicle and I asked if there was any wiggle room and once again he just rudely replied with a nasty NO. No explanation for why or anything, I just couldn't believe it. At least take something off the sticker for basically screwing me over. I don't know what it takes to be a manager there, but doesn't seem like much in my opinion. As someone who works in hospitality and deliver grade a service every day, I know how to treat a customer, and how to treat one in that particular situation. I am so disappointed, you just lost a life time customer. I hope the two-three hundred dollars commission was worth it. Even more, I hope the thousands of dollars you lost from me was worth it. Fine better employees, especially management who sets an example. read more