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    Friendly Honda

    3.1 (154 reviews)
    Closed 11:00 am - 4:00 pm
    Updated a few days ago

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    SHAMEFUL business practices. She went in for an oil change and windshield wiper adjustment and came out with the kitchen sink.
    Carolyn F.

    this review is for the Service Department at the Friendly Honda in the Poughkeepsie area WOMEN beware of PREDATORY BUSINESS practices!.A simple oil change, might easily snowball into a One Thousand Four Hundred dollar visit. You did read that correctly: $1,452.83 to be precise. Whether you need it or not, they'll convince you you do. Scare tactics and sales pressure to make repairs on items that just don't need it yet.THE VEHICLE WAS VERY RECENTLY INSPECTED: and PASSED at another dealership.Unfortunately, the windshield washer fluid was not spraying accurately.She asked Friendly Honda to check on it. SHE WAS BILLED $61.00 for a MINOR adjustment.IT SNOWBALLED FROM THERE: " You're "due" for X,Y,Z and on and on. They took advantage of a young lady who went in for an oil change ($38) and an adjustment to the wipers.THE SEVICE SALES PRESSURE BEGAN--THE RIP OFF BEGAN: BRAKES, Brake cleaner, GDI Fuel Service, Pads, Disk brakes, even a rag. LABOR: $745.54 Parts:( unnecessary ones):$400.29 "OTHER"Parts: $192.73 "MISC." Chang: $5.10 Sales Tax: $109.17 __$1,452.83_________ She called me from the parking lot, sobbing in disbelief at what just took place. I told her to bring the documents home and I picked up the phone and contacted the office to find out who's in charge of service for the region from the corporate side.I got the runaround from the receptionist who refused to give me the name of the corporate officers oversee the franchise. She then transferred me to someone else who started giving me the third degree about why I wanted to know who is in charge, etc. When I told her that that information should be public, she badgered me and put me on hold abruptly.--I am telling you this is not the first time we've had this kind of experience at this dealership I'm just sorry I didn't go with her. I will be filing a formal complaint first with the CORPORATE DIVISION dealership and if there is no reasonable financial repair, be contacting Friendly corporate and then continue up the ladder to file a formal complaint with Honda for this outrageous business behavior and predatory practices.. fear tactics and upsell for service seems to be a core component of their business model

    This is what can happen when your air filter is clogged??! And we never started here

    I really give them zero stars negative THEY CLAIM THEY DID MY HEAD GASKET, AND NEVER PLANED THE HEAD! So in 13 months I've blown the head gasket 2x - never believed it was the head- NEVER OVER HEATED AND NEVER LOST FLUID FOR DRIVING W/a blown head! So just out of warranty, by 1000 mile and 13/14 months later - then to boot never checked my car's air filter (see pics) now my car is misfiring again- and said it's the head! At HOFFMAN HONDA, - AND AMERICAN HONDA DOES NOT STAND BY ANY OF THE WORKMANSHIP OR THEIR JUNK CAR- All THIS STARTED AT 65,000 - HONDA IS JUNK! Here is the new diagnostic and I didn't get this from friendly Honda, no such thing as videoing their work or around your car or anything there and arrival picking my car up the next day I found $1900 worth of dents into my car that they wouldn't acknowledge either! I might add that they didn't test drive my car after doing the head gasket that I never made it home upon breaking down again to needing taking back and finally listen to the words that we asked we wanted our spark plugs and coils changed because they were aftermarket from the onset before going to the head gasket And the coils the plugs and then for less than 2000 miles and two months could've been rectified the whole head gasket issue! But they didn't want to acknowledge that either they threw air filter at me like it was my fault when I always went to a dealership to have my car serviced! So from the onset of buying my car, air filter was never checked! But that was my fault. I'm the mechanic. you can see the and out service mileage on those receipts! Not very impressed. I think people don't do their work the way they should. https://x4con.xtime.com/mediamicrosite/?&webKey=hoffmanhondaws&bx=482997&bx1=482997&token=pTtWIWqL4QIA1ARKXX

    Overfilled after oil change where they went against the manufacturers warning about using oil additives. Inept thievery for profit.
    Joe M.

    As someone who gave Friendly a 5 star review for their sales process two years ago, take it from me - AVOID FRIENDLY HONDA. It has been the sole servicer of my car up until yesterday. Now they are ACTIVELY DOING THINGS TO REDUCE THE LIFE OF YOUR VEHICLE. My car went in for it's required service which included an oil change and brake fluid flush. Without my wife's knowledge or awareness they added a $25 fuel treatment and a $23 engine oil additive. Not just was this a blatant cash grab, it goes against my owners manual which specifically says oil additives should NOT be put in the car (See photo). On top of that, the engine is way overfilled with oil (See other photo). I don't even trust them to rectify the situation so I'm just reporting them to the NYS Attorney General's Office as well as Honda Corporate. Please be aware - If you can't trust one department, the dealership itself can't be trusted.

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    Predatory business practice. Over priced and even paid for services not receievd. Go somewhere else. Do not use this place.

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    Page 1 of 4

    Ask the Community - Friendly Honda

    Review Highlights - Friendly Honda

    When I picked the car up the following day, Chaz went over every inch of that car explaining how it worked .

    Mentioned in 7 reviews

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    MAG Auto Corp

    MAG Auto Corp

    3.7
    (15 reviews)

    Don't know where to start! First off this was the most pleasurable car buying experience with no…read morepressure or gimmicks. Straight up. No surprises. Had the VIP treatment all the way to include delivery of my sons car. Got back from picking him up from college when he saw his car sitting int the driveway. The look on his my sons face was priceless and for that, THANK YOU! Price was better than fair. And the inventory was great. Definitely would buy another vehicle from here and recommend all my friends and family. Even if I don't know you. I recommend you going here for all your used vehicle car needs. Geez, too excited almost forgot to mention. Poppy and his staff are aces. Very professional and knowledgeable in their product. I was impressed not only in my dealings, but how other customers were treated.

    Called about a truck the has listed online and made an appointment to see it. When I arrived I was…read moretold the vehicle was being serviced and it would be back on half an hour. Checked back in 45 minutes later and still no vehicle, I was told it's on the way and hes 10 minutes out. Checked back in still no vehicle, go the run around from Chad for two hours and finally left. Next day my son called to view the truck and they assured him it was there. When he arrived they tried to push another vehicle on him and after an hour run around they told him the truck the had listed sold back in March. Wasted 2 hour round trip to see a vehicle the listed that they didn't even own anymore. Chad needs to be honest and upfront. This place is why care salesman get called "dirty care salesman". Thank you to Chad for having me post my first ever Yelp review! Go buy a car elsewhere!

    Friendly Honda - car_dealers - Updated June 2026

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