Purchased a 2006 Honda Pilot from him over a year ago. He puts on a honest guy act. The car had…read morepower steering extreme damage found by another mechanic. Noise from car started within 48 hours. Returned to him multiple times; also called . He would not take the car back. It Is now shown on BBB that Auto Warehouse is permanently closed. Hope he is No Longer in the Car Sales Industry.

First, tried to get us to buy the car when it had water damage and needed the CAT converter…read morereplaced, after buying it took over a week for the guy to get it inspected and registered then headlight went out And the license plate light didn't work. Oh and now something is draining my battery so my car needs to get jumped everytime to start it and I haven't even put 10,000 miles on it long story short. Avoid them at all cost I can't believe someone would sell a car like that so if you want someone to sell you something shady they are right for the job

Don't know where to start! First off this was the most pleasurable car buying experience with no…read morepressure or gimmicks. Straight up. No surprises. Had the VIP treatment all the way to include delivery of my sons car. Got back from picking him up from college when he saw his car sitting int the driveway. The look on his my sons face was priceless and for that, THANK YOU! Price was better than fair. And the inventory was great. Definitely would buy another vehicle from here and recommend all my friends and family. Even if I don't know you. I recommend you going here for all your used vehicle car needs. Geez, too excited almost forgot to mention. Poppy and his staff are aces. Very professional and knowledgeable in their product. I was impressed not only in my dealings, but how other customers were treated.

Called about a truck the has listed online and made an appointment to see it. When I arrived I was…read moretold the vehicle was being serviced and it would be back on half an hour. Checked back in 45 minutes later and still no vehicle, I was told it's on the way and hes 10 minutes out. Checked back in still no vehicle, go the run around from Chad for two hours and finally left. Next day my son called to view the truck and they assured him it was there. When he arrived they tried to push another vehicle on him and after an hour run around they told him the truck the had listed sold back in March. Wasted 2 hour round trip to see a vehicle the listed that they didn't even own anymore. Chad needs to be honest and upfront. This place is why care salesman get called "dirty care salesman". Thank you to Chad for having me post my first ever Yelp review! Go buy a car elsewhere!

A dealership experience that turned a rough week around - happy to finally sit down and write this…read more After my 2014 Honda CR-V was totaled by a hit from behind, in spring of 2026, buying a new car was the last thing I wanted to deal with. We were shaken, hadn't planned on a new payment, and were still slogging through the insurance settlement just to be able to shop. Not exactly a great headspace to walk into a dealership. From the moment we walked in, the staff was warm and welcoming, and that held true all the way through contracts and financing. Our salesperson, Zack Dahlia, was the reason the whole process felt manageable. He was kind, patient, and attentive from day one, and he stayed that way through the few weeks it took for settlement to process. Nothing felt rushed but I know he was on a timeline. I know he went the extra step for us. We ended up in a 2023 hybrid that exceeded every expectation, a genuinely beautiful car. Given the circumstances, I didn't think this process could feel good. Zack and the team at Friendly made it feel easy. If you're heading to Friendly, ask for Zack. You should ask for him, truly. I was s skeptical when I walked in but here I am writing a review months later and after having to do something super uncomfortable - say goodbye to my paid off 2014. Thanks Zack and all.

They love your $$$ If you need help they become minimal &…read moredistant. We are a ONE car family... They offer NO loaner they give you a taxi number and a push you out the door... After 4 plus years of servicing my car there. This time I needed them to do a little bit extra... My dash was lighting up like a Xmas tree... The earliest they could take my car was 2 weeks out. Meanwhile NO safety features could be used NO cruise control NOTHING. With a small child they shrugged their shoulders with a " that's the appointment we have available... I drove off... After thousands of dollars spent at your service dept. I think we deserve better! Hello Lia Honda!!! Good by Friendly! Don't do it...

Visited Dutchess Jeep last week to turn in a Dodge Ram lease. Not sure what we would find in an…read moreaffordable lease or purchase. Nick, worked his magic on rebates Jeep offered, and was able to buy a beautiful 2025 Jeep Grand Cherokee within price range. Have had the pleasure to work with Nick in the past and his expertise and knowledge of the Jeep/Dodge product outstanding, always going above and beyond to please the customer. During this transaction, had the opportunity to work with Aiden, and found him to be very personable and very professional. Thank you, Nick and Aiden, for your outstanding customer service!

I purchased my grand Cherokee elsewhere. When I lost a key, this dealer was closer to home so I…read morecalled to get a price and I was quoted a price for the replacement key fob and programming so I had to make an appointment for Service when I arrived, they had the key fob but only part of it. They didn't have the blade which is the replacement key that fits into the key fob and the price was $128 more than what I was quoted. I told them that's not what I was quoted. They were basically like too bad. I told them to deep program the fob and they made me wait. Remember the old bait and switch avoid this dealership at all cost. I should've gotten back to my selling dealer that deal with me straight.

Incredible!!! Best…read morecar shopping experience I've had. They had the best rates, ZERO BS, all straight to the point. Gabriel was extremely responsive, heard my needs and took care of all the paperwork well before my arrival. I was greeted by Nasir (sales) and Vinny (Finance) who walked me through the paperwork quickly and efficiently. In and out in under 30 minutes with a beautiful brand new car for the best rate in the North East (and I have spoken to over 30 dealers beforehand). 10/10 Friendly, warm, professional, and respectful, with super competitive rates. I cannot recommend them enough. 100% would come back.

route nine Mazda was fantastic. I just purchased a 202 50 Anthony and Brandon and finance…read more Workers they were very professional gave a fantastic deal and with me all the way through the process. I recommend these two sales people anytime I will be ready to do business my next

Best car-buying experience I've ever had! My salesman, Mike was amazing, along with Kevin in…read morefinance. I completed my application online and even valued my trade-in ahead of time, which made everything so much easier. When I arrived at the dealership, the car was cleaned, ready to go, and all of the paperwork was prepared. The entire process was smooth and efficient. Mike and Kevin were both extremely informative, professional, and genuinely willing to help every step of the way. After having a horrible experience at a previous dealership, I was honestly ready to give up and just keep my current car because of how stressful the process had been. I'm so glad a family member recommended this dealership, it completely changed my experience. I'm absolutely loving my new Traverse! Thank you again, and keep up the great work!

if I could rate a zero stars, I would. I hoped this location would be better than Freedom…read moreChevrolet. But it's not. Lack of good customer service, lying about issues, no sense of urgency and just trying to take every penny possible. A particular service tech said he'd reach out to me about a reimbursement. It's been two weeks and im the one having to reach out and leave voicemails to no avail. To explain, they replaced the engine in my 24' trax (thank god I had a warranty) then they gave me the car back. 1 week into driving it, the car breaks down on the side of the road. I tow it back to this location and it turns out they didn't hook the engine up properly and the hose broke. Even though this was completely tehir mistake they had no loaner cars to give us. So we had to rent from enterprise land they TOLD US they would reimburse. Now they are refusing to reimburse us on "technicalities". Not reaching out, and shifting the blame to enterprise. So basically, they messed up the installation of the new engine, cost me a tow, cost me three days without a car, and now won't honor the promise they made about reimbursing my car. I had to pay enterprise full price. (Keep in mind, all of this is cause they messed up the initial install, yet I'm the one that has to deal with all this blowback) If anything changes i will update you, however healey chevy is straight up giving us the cold shoulder, refusing to even try and work something out. If you're in the Dutchess county and own a Chevy, I recommend never going to their locations. Get a private mechanic. Or better yet, sell the car. Get a brand that is reliable and won't need an engine replacement after 1 year and a half.

Another good service experience overall. Althea, in particular, handled everything very…read moreprofessionally, including a minor miscommunication over parts availability that required a follow-up visit. Alexa at the customer service desk was also a pleasure to deal with.

Dishonest sales persons offer to throw something in for no charge and then ropa dope you until…read moreweeks after the sale they lie and say they never said what they said. Terrible business practice.

My review here is anything but positive. Please beware before you buy a car here or purchase their…read moreextended warranty because they do not know how the extended warranty works and it will cost you. Furthermore they have the most condescending service advisors specifically Dave and Diane who will belittle you and act like they are the only ones that know about cars. I spent well over $70,000+ on a ford expedition and extended warranty at this dealership 3 years ago. My check engine light came on the code has something to do with the gas tank and emissions so I call up schedule an appointment. The only "service" they did was check what code it was and call to verify that I had a warranty, this took them all day 8+ hours and no one contacted the warranty company to start a claim. They didn't even try to look for an issue because it's to much work and they weren't sure they could put it back together. That was a blessing in disguise because when I talked to the warranty company ( yes I called them too) the warranty contract states mechanics, dealerships, whatever need to call with that code to see if it's covered and get the claim started to have a warranty advisor assigned to help inspect the tear down of the vehicle. I was told by 2 different parties that work for warranty company that if they were to just tear down the vehicle like Dave wanted me too that none of that work would have been covered because no one started a claim before hand because the truck threw a code. Now I don't know what is more scary the fact that a dealership sold me a warranty that they have no idea how to use or that they were just ignoring the steps to have me pay out of pocket because they would get more money.? Also there was no mention about the bad brake caliper or sunroof that we asked them to look at as well, they forgot I guess. Now my sunroof has started leaking again that they had "fixed" 3 times. Now I'm left calling other dealerships some are other Healey dealerships that are genuinely confused as to why Healey ford can't diagnose what's wrong with the car and that you don't need to remove the driveshaft to get to the gas tank or you can remove the cab from the frame if you don't want to move the gas tank but I digress. My husband is part of IBEW 320 (central Hudson) and makes electricity for NYS, I myself work at a local hospital working saving hearts and this is how they treat the people that serve their community. At my gym alone 4 people have complained to us about how bad their service department is (I.e. telling one customer they put in a new battery when it was very clearly used into his new truck that had less than 10,000miles). I wonder how many more people in NY I could find that are also unhappy maybe start a facebook group or website? I will be writing not only to ford, nys, & dutchess, assemblymen, the BBB, and possibly involving legal aid which I don't pay for as my hospital provides legal services for all clinicians luckily. Still I'm hopeful we can figure this out before it comes to that, I also have voicemails, and voice recordings of what and how these service advisors really treat their customers. I don't understand how you claim to have great customer service and clearly only higher people that hate people or their jobs? I've never been treated so poorly by a dealership and ive had many cars from Acura, Toyota, GMC, Subaru (all on rt 9 great customer service especially when there's something wrong with the vehicle whether you are using the extended or manufacturers warranty) so I thought Ford would be too I was wrong and now unfortunately have to fight and instruct them on how the warranty company works. I don't even want to get paid for doing their job I just want my car fixed right and to be treated with respect like any human should be and you would think in this economy that they would treat people nicely because a dealership needs business to survive. This service dept is nothing but a headache. I honestly like Ben the manager of service he's the only decent person in the whole dept but unfortunately is on vacation. Again im hopeful we will come up with a resolution once Ben gets back, I truly don't want to cause any business to loose customers or have fines or dings with NYS or the BBB but its not right to feed false info to the customer and treat them terribly. Sincerely, Catherine Mullaney

Just bought a brand new car for the first time. Isaiah only communicates through text and had me…read moredoing a lot of the paperwork by myself. They agreed to fix a scratch before they sold me the car. Arlene offered a pick up option for 12pm appointment. I take off work to wait for them to come get it, no answer and I had to call at 1pm and she finally tells me the painter canceled because of the rain since he works outside. We reschedule...it's another rainy day so I sleep until 10 for my 12pm appointment. I wake up to missed calls from 9am about Hunter waiting outside my house to pick up my car in the pouring rain. He says he waited, why wouldn't u knock on the door?! Also I thought the paint guy doesn't paint cars in the rain...First u guys don't answer till after my appointment and now you guys are here hours before my appointment and it's raining more?! Isaiah also offered a full tank of gas for the inconvenience..twice! Never got it. I reminded Arlene about it, still never got it when my car was finally serviced. Awful service!! I was strung along and lied to for 2 months. So weird!!

I purchased a 2009 Cadillac CTS V. What a pleasure Joe is to work with. Made the purchase easy. I…read morehave been watching this car for years. The car showed up at R & R and I bought it. By the way, I purchased 4 cars for my son ,daughter, and wife, years ago, from Ron. Wonderful Dealership. Thanks Guys.

i bought my 1996 convertible corvette from joe and i loved it…read more but now i have white 1999 c5 corvette that i bought from joe at r& r spealtlies and i love it all white and light grey interior . henry l. schreck