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    MAG Auto Corp

    3.5 (13 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 1 week ago

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    Friendly Honda

    Friendly Honda

    (153 reviews)

    bought a 2026 passport trailsport black out salesman was RON EjAZ he was AMAZING! great…read moreexperience highly recommend RON and friendly honda staff!!

    We had a very disappointing experience with Friendly Honda of Poughkeepsie and ultimately walked…read moreaway from purchasing a brand new 2026 Honda Passport Elite. At first, everything seemed great, the staff was friendly and accommodating, and we were excited to move forward with buying a beautiful ash green Passport with gray/black interior. We completed all the paperwork and scheduled a pickup date, expecting a smooth delivery of a brand new vehicle. When we arrived to pick up the car, we were shocked. The interior was filthy -- covered in mud, dust, and footprints. There were scrapes/chips in the interior paint near the doors, a chip in the steering wheel, and multiple noticeable scratches throughout the cabin and trunk. On top of that, the exterior had significant damage, including deep scratches on the bumper, the driver-side mirror, and the tire well -- not minor marks, but scratches where the plastic was peeling. We were understandably upset that a brand new $56,000 vehicle had not been properly inspected, cleaned, or prepared. After hours of back-and-forth, the dealership agreed to replace the damaged exterior parts, which is something that should have been done before we ever arrived. When we asked what they would do to compensate us for the inconvenience and poor experience, they initially refused and only offered us minor service credits. After a long negotiation, they only agreed to take $1,500 off for the interior damage that could not be fixed which we thought was fair. The situation got worse. After waiting over a week and a half, confirming everything was ready, and preparing to finally pick up the car, we were told at the last minute that there was now a significant scratch in one of the windows, requiring a full replacement. We were given the option to either take the car and come back again later to have the window replaced (another major inconvenience), or wait even longer. At this point, in my opinion - this is no longer a new vehicle with 4 replaced parts and a service history. When we again asked what they would do to make this right after everything we had already been through, they refused to offer anything further. At that point, we walked away. This was an incredibly frustrating and disheartening experience. We were patient, reasonable, and excited to make a major purchase -- and instead were met with poor quality control, repeated issues, and a lack of accountability. I would not recommend purchasing a vehicle here. And I would strongly encourage anyone considering a "new" vehicle from this dealership to inspect it very carefully, as our experience suggests these vehicles may not be in truly new condition despite being sold as such. I also feel concerned for whoever ultimately purchases the Ash Green 2026 Passport with the gray/black interior that we had selected. This vehicle is not truly "new" -- it has already had damage and multiple parts replaced, and I question whether that will be fully disclosed to the next buyer. Overall, we are extremely disappointed with this experience and the level of professionalism we encountered. As a business owner myself - I would never want anyone walking away with this experience and would have bent over backwards to make things right for a customer that had gone through what we had. It feels that the focus at this dealership is more on completing the sale than on transparency and customer experience, which is not the kind of business we feel comfortable supporting.

    Poughkeepsie Nissan - The "area hit" but it couldn't have been from dragging and hitting bumps in the road for the last 4 days!

    Poughkeepsie Nissan

    (73 reviews)

    UPDATE FOR SERVICE FOR JUNE/13,3025: What can I say? This is…read moredefinitely my go to location for service to my vehicle. Yes. I purchased a vehicle certified used in 2016 and have done all my servicing, including oil changes with Poughkeepsie Nissan ever since. In full disclosure, I am not a fan of the sales organization based on my purchase back in 2016. That may have changed so I cannot speak to that. This review is regarding the service team Led by Danny Tubbs. Maria is a beacon of light even when she has to deliver unfortunate and sometimes expensive news. She is no Grim Reaper - just doing her job to keep the vehicle safe. And I do trust them. This time around was for basic maintenance - oil change, and New York State inspection. I asked them to take a look at the air filter to see if that needed changing which would've added to my costs. They did so and told me that my air filter was perfectly fine, particularly since I'm not a smoker, I believe. I did need a rather expensive repair to the suspension which required ordering parts and leaving the vehicle overnight. I wasn't in need of it that day so I didn't ask for a loaner which they may have offered. They automatically offered me a ride home and a ride back when the vehicle was finished. This service is very helpful and the two drivers are extremely professional and pleasant. They don't expect it, but it's nice to tip the drivers whatever you can. I'm sure is helpful. This may be a big shop with corporate name put in this case, They never forget my name or my face even when I put on a few pounds. So it feels like an old school neighborhood repair shop to me. The only negative I can say is that I wish they would turn off right wing media. It's upsetting to me. I don't think that's the Service Department decision but rather the Dealership management. So Management, please change the channel for us.

    Absolutely amazing job by saleswoman Brittany Rice. BUYERS PLEASE HEAR THIS: I had scheduled to see…read morea specific car, but by the time I drove 45 minutes to their dealership, the car was sold. Brittany was there, she was ready to show me others but I insisted I wanted that car. Instead of her pushing me to stay and look, she saw how badly I wanted to buy a vehicle within my price budget So instead of the classic car sales tricks, she said "no problem. I will call you when we get another like it in, we get em all the time". This dealership, from the minute I walked in, was honest, hardworking, and Brittany didn't stop until she knew I was 10000% happy with my decision. I ended up hating that car that I thought I had wanted, and didn't even go with Nissan! With the help of Brittany and her team, she was able to find the perfect deal for me, right at my budget, all in 102 degree weather!!! Highly recommend to any and all car buyers looking for straight shooters and good deals you really can't beat. She wasn't lying, they price their cars the cheapest than any other dealer in 100 mi radius (trust me, I went to the others and saw it for myself. 12,999 sticker price = 21,900 at Mitsubishi down the road.- UNREAL) HIGHLY RECOMMEND. Brittany you are awesome.

    MAG Auto Corp - car_dealers - Updated May 2026

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