A dealership experience that turned a rough week around - happy to finally sit down and write this…read more After my 2014 Honda CR-V was totaled by a hit from behind, in spring of 2026, buying a new car was the last thing I wanted to deal with. We were shaken, hadn't planned on a new payment, and were still slogging through the insurance settlement just to be able to shop. Not exactly a great headspace to walk into a dealership. From the moment we walked in, the staff was warm and welcoming, and that held true all the way through contracts and financing. Our salesperson, Zack Dahlia, was the reason the whole process felt manageable. He was kind, patient, and attentive from day one, and he stayed that way through the few weeks it took for settlement to process. Nothing felt rushed but I know he was on a timeline. I know he went the extra step for us. We ended up in a 2023 hybrid that exceeded every expectation, a genuinely beautiful car. Given the circumstances, I didn't think this process could feel good. Zack and the team at Friendly made it feel easy. If you're heading to Friendly, ask for Zack. You should ask for him, truly. I was s skeptical when I walked in but here I am writing a review months later and after having to do something super uncomfortable - say goodbye to my paid off 2014. Thanks Zack and all.

They love your $$$ If you need help they become minimal &…read moredistant. We are a ONE car family... They offer NO loaner they give you a taxi number and a push you out the door... After 4 plus years of servicing my car there. This time I needed them to do a little bit extra... My dash was lighting up like a Xmas tree... The earliest they could take my car was 2 weeks out. Meanwhile NO safety features could be used NO cruise control NOTHING. With a small child they shrugged their shoulders with a " that's the appointment we have available... I drove off... After thousands of dollars spent at your service dept. I think we deserve better! Hello Lia Honda!!! Good by Friendly! Don't do it...

Don't know where to start! First off this was the most pleasurable car buying experience with no…read morepressure or gimmicks. Straight up. No surprises. Had the VIP treatment all the way to include delivery of my sons car. Got back from picking him up from college when he saw his car sitting int the driveway. The look on his my sons face was priceless and for that, THANK YOU! Price was better than fair. And the inventory was great. Definitely would buy another vehicle from here and recommend all my friends and family. Even if I don't know you. I recommend you going here for all your used vehicle car needs. Geez, too excited almost forgot to mention. Poppy and his staff are aces. Very professional and knowledgeable in their product. I was impressed not only in my dealings, but how other customers were treated.

Called about a truck the has listed online and made an appointment to see it. When I arrived I was…read moretold the vehicle was being serviced and it would be back on half an hour. Checked back in 45 minutes later and still no vehicle, I was told it's on the way and hes 10 minutes out. Checked back in still no vehicle, go the run around from Chad for two hours and finally left. Next day my son called to view the truck and they assured him it was there. When he arrived they tried to push another vehicle on him and after an hour run around they told him the truck the had listed sold back in March. Wasted 2 hour round trip to see a vehicle the listed that they didn't even own anymore. Chad needs to be honest and upfront. This place is why care salesman get called "dirty care salesman". Thank you to Chad for having me post my first ever Yelp review! Go buy a car elsewhere!

I will start off this review with saying that I got an excellent lease deal on a 2020 Dodge…read moreDurango. The salesman that I dealt with was great and I have no complaints in that area. He was informative, answered all of my questions and answered all of my questions and concerns through text even after business hours. My issue with this dealership is that I came in with a Chevy that had two months left on a lease. They were fantastic in the sense that they cut me a check for the remaining payments of my lease. That was very helpful. My issue is when telling them what I owed, they failed to mention the disposition fee associated with not getting another Chevy. I am stuck paying an additional $425 to GM financial this month along with my new payment for the dodge. I'm assuming they didn't just take my word for it when I said how much I owed and saw that the fee was there. It's disheartening to know that I owe $900 this month for car payments when I assumed my other lease was paid off, especially during this covid issue when things are tough financially to begin with. Now, my other issue is that dodge also did not explain that they have the same contract! When you sit there and sign documents, they go over the lease agreement, tell you what your monthly payment is, when it's due, how many months, all that good stuff. But they also fail to mention about this disposition fee and if I do not get another dodge I will be in the same position at the end of my lease. I don't understand why this is not mentioned when signing a lease agreement and how this very important information is left out. People, read your lease agreements and thoroughly examine them as this seems to be a thing with dealerships.

Visited Dutchess Jeep last week to turn in a Dodge Ram lease. Not sure what we would find in an…read moreaffordable lease or purchase. Nick, worked his magic on rebates Jeep offered, and was able to buy a beautiful 2025 Jeep Grand Cherokee within price range. Have had the pleasure to work with Nick in the past and his expertise and knowledge of the Jeep/Dodge product outstanding, always going above and beyond to please the customer. During this transaction, had the opportunity to work with Aiden, and found him to be very personable and very professional. Thank you, Nick and Aiden, for your outstanding customer service!

Ettore went above and beyond to help us out. Car was exactly as promised and price was honored…read more Highly recommended

I purchased a 2013 Ford Escape in April ten days later the transmission fault light came on i…read morecalled Charlie who said to bring the car in, we bought the car he said that he was going to have it checked by a mechanic He called the next day to pick up the car. We took his word that the car was good to go.about 7 weeks later same light came on we rook to a transmission repair shop it was diagnosed that the transmission was no good needs to be replaced We are out 6,500 dollars and we have no car. Charlie was was very insensitive to what happened he said he was not going to spend his "hard earn money!" His daughter is very rude like father like daughter

This is an update to my prior review. Healey called me, I explained what happened, they understood…read moreand agreed with my experience, and stepped up to the table and made things right. That is big in this day and age, and I thank them for doing the right thing. Renewed my faith in car dealerships. We all make mistakes, and I still cannot understand why they could not fix the truck, but that is water over the bridge. It is fixed and Healey did the right thing. Good on them.

if I could rate a zero stars, I would. I hoped this location would be better than Freedom…read moreChevrolet. But it's not. Lack of good customer service, lying about issues, no sense of urgency and just trying to take every penny possible. A particular service tech said he'd reach out to me about a reimbursement. It's been two weeks and im the one having to reach out and leave voicemails to no avail. To explain, they replaced the engine in my 24' trax (thank god I had a warranty) then they gave me the car back. 1 week into driving it, the car breaks down on the side of the road. I tow it back to this location and it turns out they didn't hook the engine up properly and the hose broke. Even though this was completely tehir mistake they had no loaner cars to give us. So we had to rent from enterprise land they TOLD US they would reimburse. Now they are refusing to reimburse us on "technicalities". Not reaching out, and shifting the blame to enterprise. So basically, they messed up the installation of the new engine, cost me a tow, cost me three days without a car, and now won't honor the promise they made about reimbursing my car. I had to pay enterprise full price. (Keep in mind, all of this is cause they messed up the initial install, yet I'm the one that has to deal with all this blowback) If anything changes i will update you, however healey chevy is straight up giving us the cold shoulder, refusing to even try and work something out. If you're in the Dutchess county and own a Chevy, I recommend never going to their locations. Get a private mechanic. Or better yet, sell the car. Get a brand that is reliable and won't need an engine replacement after 1 year and a half.

Purchased a 2006 Honda Pilot from him over a year ago. He puts on a honest guy act. The car had…read morepower steering extreme damage found by another mechanic. Noise from car started within 48 hours. Returned to him multiple times; also called . He would not take the car back. It Is now shown on BBB that Auto Warehouse is permanently closed. Hope he is No Longer in the Car Sales Industry.

First, tried to get us to buy the car when it had water damage and needed the CAT converter…read morereplaced, after buying it took over a week for the guy to get it inspected and registered then headlight went out And the license plate light didn't work. Oh and now something is draining my battery so my car needs to get jumped everytime to start it and I haven't even put 10,000 miles on it long story short. Avoid them at all cost I can't believe someone would sell a car like that so if you want someone to sell you something shady they are right for the job

Small place, but very personal. Keith was amazing. He was honest, friendly, patient, flexible with…read moretimes to view vehicles, and not pushy AT ALL. He stands by his vehicles. We bought a van around March, I believe. Great service, would buy from him again. *Must schedule a time to look at vehicles, but he's great with communication and willing to work with you on times to come in.

From the owner: Used Car Dealershipread more