Make sure you have any "certified" vehicle inspected by a 3rd party reputable mechanic BEFORE you make a purchase. I paid roughly 4K above market value (24K) for my 2015 CRV with over 40K in miles thinking that the "certified" actually meant something, and have had NOTHING but issues since the purchase. Only 3-months after purchasing the CRV I was told by the dealership that I needed brake pads, then immediately took the car to 2-independent mechanics who told me I actually needed both pads and rotors. AWFUL, UNREPUTABLE and DISHONEST, please stay away for the good of your wallet and mental health. read more

I've purchased two cars from Friendly Honda my first was a new 2012 Pilot and the second was a 2016 Pilot. Up until now I've brought my cars back to the dealership to be serviced. That ended today. I made a 7:15 a.m. appt for an oil change. Was STILL in the waiting room at 9:00 a.m. when the technician came to me with recommended work to be done... $800 worth!! I fell for the alignment $129 and the engine air and cabin filters $96. He told me this could affect allergies. Since I have serious allergies I thought this would be helpful. Of course this added more time to my wait. When I go in for an oil change.. I only want the oil changed and not to be pressured into other "recommended" services. Earlier this year they did the same thing.. with the recommended services but I thought I'd give them one more chance. Not going back again! read more

I love friendly Honda the sales people are nice they don't try to rob you the very very nice and then hopefully in the future I'm going to do business with them soon as I can afford to buy another car read more

I recently bought a brand new accord All CASH from this dealership. When picking it up I had to pay the remaining $347.50. I handed the finance mgr. $350. He marked the receipt paid in full. I asked where's my $2.50, he replied you'll get it when you receive your registration in the mail. I thought it was different but I said fine. I received my registration today and never got back the $ 2.50. I think it's pretty sad you pay all cash for a vehicle and they can't give you the $2.50 they owe you. Stay away from this dealership they are scam artists. I know it's only $2.50 but it's the principle of good business, which they don't have. Stay far away - bad business read more

I had such a great experience at Friendly Honda! I worked with Pat F. and he was very attentive and easy to work with. He allowed me to express what I had in mind for what I wanted but also explained all of my options and what he thought would work best for me. I ended up walking out paying exactly what I wanted to pay with a much better car than I thought I could afford! I see my self driving a Honda for years to come and couldn't imagine going anywhere else! Thanks Pat! read more

Stopped by to get a low tire pressure alert cleared. Got helped right away and a car wash. Very friendly and helpful service/detailing services. read more

The sales department, AMAZING! Management great, the broker though really pushy. But they really sold me they way they treated me as a first time car buyer, and first time customer. They have great deals and would sell you a POS . I don't know about the tech and mechanics but the sales and receptionist were great!!! read more

We walked in on a busy Saturday- which understandably is busy. However, the front receptionist was rude. Then Justin tried to help us. Basically since our credit is less the stellar he spent all of 5 minutes with us without even asking us questions and ask he could not help us. Possible the worst car sales person we have ever dealt with. We went to Healey who welcomed us, was friendly and knows what good customer service is. We walked out with 2 brand new cars. Our credit wasn't as bad as you made it out to be. I will never ever go back and will make sure everyone I talk to knows my experience. Surprised you have stayed open this long with the horrific customer service you display in your sales department. read more

This was the best experience buying a car that I ever had. It was easy and quick. The salesman, Chaz, was friendly, competent and knowledgeable . He was not pushy. When I picked the car up the following day, Chaz went over every inch of that car explaining how it worked . Colin, the business manager, was friendly and competent. This dealership has it over the ones we used on Long Island. They're tops! read more

My wife purchased a used Accord from sales associate John Grega about three weeks ago. The process was very smooth and John was more than accomodating towards our needs. It's very rare to find any employee at a car dealership willing to go above and beyond for their customer. To address the customer's needs instead of filling their pockets for that inevitable commission. I say this because it is well known that buying a car is one of the most stressful purchases one could make. The process is quite easy here. Our salesman, John and our finance manager, Paul Hoffman, don't just give you excellent customer service; they represent the true meaning of it and they grasp the concept of "customer first". People in the immediate area are fully aware of the reputation that Friendly Honda holds. I strongly recommend working with John Grega and Paul Hoffman if one is searching for a pre-owned Honda. Don't waffle with your decision. If you want a Honda, new or pre-owned, be there now. read more

I dropped almost $200 yesterday to have my AC repaired- for a vehicle I purchased 6 months ago. I'm told since it's a 2010 that it's not uncommon for the AC system to need a recharge, that freon will be added and that NOTHING appears to be mechanically wrong. I'm also told dye was added so that "if I have any problems in the future it will be easy to fix". Less than 24hrs later my AC is blowing hot. I call back- obviously furious that I dropped $200 for nothing- and am told "we added the dye bc inevitably it would blow hot again and now we can find & fix the leak". So I ask how much another "fix" is going to cost (as I was under the impression it was FIXED yesterday) and am told it is $55+ to look for the splashed dye + parts & labor for any repairs... Mind you- my husband and I dropped 30k only six months ago on TWO vehicles... now I drop another $200 for a "fix" that actually fixed nothing... Had I known I would have been charged $200 for dye, I would have purchased it offline, found & fixed the leak myself and have gone ELSE WHERE for the recharge. PS- I attempted to speak with the sales rep who made commission off our 30k purchase 6 months ago (in hopes she could help me out) ... *shocker* she no longer works there. read more

Very impressed. Was in for service today and was treated with courtesy, kindness and professionalism. Michele and Rose were exceptionally attentive to my needs. Thank you for making my day a little better. Keep it up! read more

Sold me a Hyundai that was a complete lemon. First the transmission went, 2 days after I bought it. But they fixed it. Then the car had a cracked coil, and it coulda blown up cause that is where the gas meets the electricity, but I had that fixed. Then it had a weird thing were it shot arcs of electricity out the bottom. I took it to hyundai, and they had never seen anything like it. Turns out the repairs conducted by friendly when the tranny went did not attach the grounding wires, and a frayed belt was casing static build up hence the arc. So the car could have exploded 2X. So after much yelling, and me putting much work into the Hyundai they gave me a really good deal on a CRV. So they did finally come through in the beginning and end. Took 7 months though, and I had to fix the coil. read more

I live in Bklyn, NY had a relatively minor accident in the Poughkeepsie area. Car towed to Friendly Honda for repair. I am delighted with my experience. Car was fixed in half a day and the staff especially Michelle J. went out of their way to communicate with me and get my car back to me asap. Thanks so much. I wish I lived closer I would use this dealership for sure. read more

I was looking for Honda Ridgeline and contacted Poughkeepsie Friendly Honda website. Some sales person (seems to me his name Steve) called me back and gave me his price. After the discussion we made the deal and I sent him copy of my driver license and driver license info. Deal was done. After 30 min he called me again and said that the price changed and it will cost me $1500 more because his manager wants more money. I immediately stopped the deal and locked my credit card account. I do not have a deal with not honest rook businesses. read more

I recently purchased a new Honda CRV and had an excellent experience. Justin was so pleasant to work with and made the process so easy. I was a little intimidated since this was the first time I was buying a car, but Justin made me feel very comfortable. I am in love with my car and it is perfect for my needs. Thank you again to Justin and Friendly Honda. read more

Bought two "certified" used cars from there. Have been unhappy with both. The two woman answering for the service department today were both unprofessional and impatient. I was a little annoyed at having to call them back after being given wrong info on my contract and rather than saying sorry about that the woman actually said "ummm Oookaay". Wow! So professional! read more

I had a motor rebuilt on my Honda after a gasket blew on it and am very disappointed in the results. I paid $3,000 3 months ago for this work to be done. Due to covid, the car has barely been driven since then, except back and forth to the grocery store. Our initial experience with this place back in February was less than stellar. We had a loaner car while our car was being serviced. There was a mix up on the dealership's end with our phone numbers. They entered my fiancé's number into their system incorrectly. However, they had my number as a backup the entire time, but neglected to reach out. When they did reach out, the staff was rude and obnoxious, like it was our fault THEY made a mistake. Some so-called "manager" actually yelled at me over it (a customer that's spending $3K at their shop). I was willing to let that go and a different manager did apologize when we went to pick up the car. However, when we got the car back the cylinder head plug was leaking. This is an $8 part that wasn't replaced and came leaking from THEIR shop. My fiancé is pretty handy with cars and we replaced this part ourselves. Now a cam shaft sensor is bad - $30 part if ordered online. This was a $450 fix, plus an additional $200 for a car rental. They refused to discount us on any labor costs. We asked for a loaner car and were told "We're not a car rental company." We asked why this part wasn't fixed since it is part of the engine rebuild and were told "It was in "working" condition." Well #1, OBVIOUSLY it was NOT in "working condition", otherwise it wouldn't have failed so quickly. #2. They replaced a different cam shaft sensor, the thermostat, water pump and timing belts which were ALL IN WORKING CONDITION. #3 It's common knowledge that sensors go bad. This is a 2004 Civic. There is no excuse for this type of error. I'm at a loss at why this job was half-a**ed so badly, other than they are intentionally fixing only part of the problem so that you'll return and they'll be able to charge for additional work. Since one of the cam shaft sensors was under warranty, we assumed that this was the issue and it would be fixed for free by their shop. But we had no idea that they did such a crappy job on the motor rebuild and only replaced ONE sensor. Also the way we were treated by customer service AGAIN was horrendous. When we were trying to work this out with them, the lady in the service department was awful. She was borderline mean, hung up on me when I got upset, refused to let us speak to whoever in service was working on the vehicle and refused to put us in contact with a manager or even transfer us to the manager's voicemail box. I would not ever have a car serviced here. read more

Car buying/leasing is probably one of the most annoying things to go though. It can completely take the thrill of getting a new car away from you for sure. Friendly did a great job at making it an easy, quick process. My wife had to return her CRV and was interested in upgrading to a newer/better equipped model or a HRV. Upon arrival we were told that they were understaffed (typical Sunday apparently) but they would keep us posted and even let us test drive whatever we wanted without a sales rep! We took the HRV out for a spin on our own - less headache of having a sales rep interject with comments while you're trying to get a feel for the car. Once we returned a rep greeted us promptly and the process was off. Through some negotiation we were able to get the price where we wanted it and on terms that we were comfortable with. The sales rep was great - not overbearing or pushy in the least. From signing on the dotted line to walking out was around an hour or so (I dealt with far worse when I got my car recently at a different company dealership). All of the details were handled well and explained thoroughly Highly recommend Friendly to those seeking a new Honda. In case you're wondering... She went with another CRV read more

the most overrated overpriced Honda dealership get rid of the big chair and lower your prices Friendly Honda not friendly read more

This is my second experience buying a new car at Friendly and I'm just as happy now as I was the first time. Excellent service and good pricing can be expected. The sales team is first rate and I find their service department to be straight forward and reliable as well. read more

You have to be kidding me. Have 3:00pm appointment, and wait a 25 minutes a salesman. Get him and he says the used car you are interested gas a bad problem. It stinks like smoke. Goodbye read more

This dealer refused to sell me a particular vehicle as I am out of state. I have Cash and shipping lined up and the refused to sell it to me due to their "72 hour hold time" I have never been told we will not sell it to you before? I hope someone will read this review and NOT do business with this dealership. read more

After a routine recall for an adjustment in the software for the transmission on a 2104 Ford Focus, we discovered that the normal software fix was not helping with a low RPM shutter. We went to our neighborhood Friendly Ford dealer and could not have been more impressed. Tom was not only responsive but extremely knowledgeable about the problem. In short order, Tom and the technicians work through a number of replacement part solutions all covered under warranty. We were both surprised and impressed with the quickness to take dramatic action to solve our rather minor problem. In the end we got back the car and it runs smoother than ever. No shutter. Problem fixed. Excellent service and FRIENDLY! We give Friendly ford and Tom specifically our highest rating. Sincerely Tate and Elaine Lacy read more

The sales team is great, but the service department is sketchy, incompetent, and out for your money. They always take forever (seriously guys, 4 hours for an oil change that I had a reservation for?). Last time I went I was flagged down by a service rep who was clearly looking for a cut on a commission (in past trips I'd just go straight to the express check in desk). During a previous service visit, I had been recommended a bunch of services without explanation: fuel intake cleaning, fuel induction service, transmission fluid change, and battery change (the battery was fine, even I could tell that was bogus); when I asked how much it'd be without the battery change, I was told $400, which seemed about right. During this visit, I was just asked if I wanted to do the recommended services from last time, and was then told I also needed the brakes re-rotored....all told? $1027?!?! The transmission fluid change alone somehow came to $247. I was clearly upset by this unexpected price but no one cared; they just wanted their money. I got a follow up by email a few days later, and when I wrote back expressing my concerns about how expensive the services were and also how unexpected they were, I was told that I had been given this quote when my service advisor and I "sat down and went over the prices on the screen" before I signed off on them...which was a blatant lie. I got contacted by the Honda corporation for feedback and listed all these concerns. Never heard back. Oh, and the best part? The next time I took my car in for an oil/filter change (at my regular, non-dealership mechanic who I trust with my life), I was told I needed fuel induction service because "it's clearly been a while since it was done." I asked how much a transmission fluid change would have been. Answer? $160. Hope you enjoy my $1k, Friendly Honda. It's the last bit of money you'll ever get from me. read more

They DO NOT honor their promotions! The manager "papa" or something made an excuse for everything. MAKE SURE TO CHECK CARFAX!!! They tried to sell us a 2017 CPO that had issues every single month until it was just traded in claiming they don't know what the issue was. ???? Don't waste your time read more

Chaz was fantastic! He made sure I was in a safe, beautiful car! He worked with my budget and listened to my needs! I strongly recommend going there and working with Chaz. You won't be sorry. He wasnt trying to push a sale and he wanted to make sure I got exactly what I needed and wanted. Also, he is hilarious and he's the most honest salesman I've ever met. He also, originally had a different car picked out for me but decided he didn't want to sell me that one and got me an even better one. He called me the day after I picked up my car and told me he's happy I got out of the previous car because it wasn't safe. Thank you, thank you, thank you Chaz! You're the best. I'll be buying my future cars with friendly Honda and in particular, with Chaz! read more

This was my first experience with a Honda dealership and I was pleased beyond belief. Every staff member, put my needs first and made sure I got the exact vehicle I wanted. My salesperson, Charles, showed me every detail of my new 2016 Honda Accord EX-L so that I would have the best driving experience as I took off from the dealership. I highly recommend Friendly Honda and the whole line of Honda products. I am so happy with my new car and got everything I wanted in my vehicle. Awesome dealership. Margii Williamson read more

Worst new car purchase !!! I bought a 2018 honda accord in november and had nothing but problems from day one. Navigation stopped working as I drove away. Service repaired it and I was back a week later with the same problem. After they put 50 miles on my new car I was back again for a new problem. After 2 visits to service for a loud rattling noise , I was told that I have to wait till the spring to fix the problem!!!! What kind of a dealership tells you to keep a Brand New Accord that rattles and doesn't try to replace it . Mike and Pappa were useless told us we were stuck with the car. STAY AWAY from this dealership!!! read more

We just bought a 2018 Honda and our salesman Chaz was absolutely amazing. He really helped us get into the van we wanted I will be back because the service here is superior compared to most dealerships. It only took about 2 hours for us to get into our dream vehicle. If you need a car you should stop by and see Chaz... read more

Unhelpful, Unfriendly and Un-informed. Take your $ to somewhere where they value customers. Went in and asked to drive a Honda Civic Si. The saleman proceeded to essentially berate me by telling me i was looking for "a needle in a haystack." I've had my Honda for 10 years and it's been a great car. I wish I could say the same about this dealership. Later that week I go to the Honda Corporate website to search for the nearest dealership that does have this model and surprise, Unfriendly Honda has one! Yet, after being treated poorly, there's no way I'd buy a car from them. In talking with friends I hear more stories about unfriendly behavior. I call and ask to speak to the owner - he doesn't take calls from unhappy potential customers. That led to this post, if I can't talk I'll write a note here. read more

Great customer service from salesman. Sucky customer service from Brian in the Finance department. He was rude, ahole, not helpful, and refused to talk about the extended service plan, dose not answer your questions. I Went to get the vehicle and i was expected to leave a lot more than discussed. On that note, I walked out without a vehicle. I took my business elsewhere where I received excellent service. I would never ever recommend anyone to This dealership. read more

This is the slimiest dealership I have ever worked with. My daughter needed a car asap and they told her the next available car was a blue color. Later told her she would have to pay an extra $300 for that color. She agreed because she needed a car as soon as possible. Three months later still no car. When I called to complain about the delay, they told me it was because she ordered a "custom color". The sales manager laughed in my face when I told him she only ordered that color because they told my daughter that this was the color that was the next available. Then the mornng she was supposed to pick up the car they cancelled again and told her she would have to pay a $600 inflation increase due to the 3 month delay in delivery because "prices have really gone up since you first ordered the car." Pat Clark, the sales manager, was rude and condescending when I asked how this was our problem when the delay was their fault. He offered us nothing for the inconvenience and sarcastically asked if I wanted to cancel the order since he had a list of people waiting for a car. He really enjoyed having us between a rock and a hard place. Very unethical people- don't know how they sleep at night. It really deserves zero stars but I had to give it one star to post the review. read more

If you're just having fluids replaced in their service department you should be ok. Just expect to be there a while even for an oil change. As for anything mechanical I won't go there anymore. I've been a customer for 25 years and it's been declining for the last 8-10 years. They will use after market parts for brake jobs that are inferior. Then when they break down in a year and a half and only 30k miles, they don't stand behind them and expect you to pay for everything all over again. Never again. There are plenty of good shops out there that stand behind their work. Buyers beware! read more

Terrible. I went in for an oil change and then they tried to make me get new transmission oil n brake fluid when I know i didn't have to. I have a gut feeling they're scammers.. and on top of that I'm supposed to get a free car wash after, ONLY MY DRIVER SIDE of my car was washed. The passenger side was not touched. Idk what kind of business they're running but SAVE YOUR TIME AND MONEY & GO SOMEWHERE ELSE ! read more

Every time I come here it's the same thing. I'm having an oil change done to my car. An oil change. When you walk inside, there's a desk with two people. You can't talk to these people, because they've put a giant white board in front of their faces that say "please find any open associate". So I stand in line where I can't tell who's open because some are eating snacks and lunch, others are peering into their computers like they're doing something. Finally a man invites me over, doesn't tell me to sit (so I stand) as he clicks the mouse and finds my scheduled appointment. I've been sitting here for 40 minutes, and no one has told me how long this was going to take. The man sitting next to me has been waiting for 20 minutes and someone just came in to tell him his part they said they ordered wasn't ordered and he has to come back another day. I only come here for an oil change because they tacked on the service plan when I purchased my new car. I hate coming here, and if you're paying for an oil change I'd go to any regular gas station before coming here. read more

My daughter purchased a used car at Friendly Honda. She worked with Reggie; who was nice enough. Paul, the finance guy, was a different story. He clearly has something against young people ; as he called my daughter "kid" more than once and said our credit union hires 18 year olds who don't know what they're doing. (By the way- my daughter is 28). The fact is, my daughter told him not to run her credit because she already had a pre-approval through the credit union. Paul did a social security search for her application and didn't find it. Instead of calling the credit union; LIKE HE SHOULD HAVE, he submitted a new application. This credit pull caused her score to drop a few points; as inquiries will, and it almost caused my daughter to receive a higher interest rate than she should have. I say almost, because she called HVFCU to ask about something else and that's how she found out credit was repulled; which warranted a 5.40% rate. The credit union did right by my daughter and said they would honor the pre-approval credit score which gives her 4.24% rate. IF SHE HADN'T CALLED SHE WOULD HAVE GOTTEN A HIGHER RATE!!! She expressed her displeasure to Paul about this and he blamed it all on the credit union. I emailed Dom, the VP, and received no reply!!! Do NOT go to friendly honda; it was anything but a friendly experience in the end. read more

We had a great interaction with Friendly Honda when we bought a used vehicle there. I was expecting a lot of gimmicks and pushy salespeople but it couldn't have been farther from that. We worked with Bruce Heron and he was very professional yet relaxed and not pushy. You want to buy your next car from him! It was a no-pressure experience. The finance manager Paul was extremely efficient having all the paperwork ready and in order while at the same time very personable. The atmosphere inside is nice and they have a complementary snack and beverage area as soon as you walk in the door. If you want a "Friendly" car buying experience then look no further. read more

SErvice review. Wanted to ask a simple question and they refused to respond - saying only that I had to bring the car in. Disappointed.

Dealt with a man named Papa. As I was sitting in the waiting area for a salesman, I hear him asking the receptionist if there were "any fresh ones". Honestly, that made me want to walk right out but the people I were with told me to forget his dumb comment. Proceeded to test drive a vehicle, not impressed by his lack of enthusiasm nor another guy who works there who assessed my current vehicle. Papa said my current car rides rough...he didn't even move my car so why lie? Would never go there again. read more