I contacted the dealer to bring my car in for service and for the first time I was able to bring my…read morecar within 2 days of calling and get a loaner. Their wait time used to be 3 weeks for loaners! My Service Advisor told me they hired 8 new techs which speeds up the wait time to bring my car in for service. Kudos to you! Great job!

I was preparing to purchase my third vehicle from Paul Miller BMW and reached out to my previous…read moresales rep, Chris W, who handled my last two purchases. I told him upfront I was working with a broker who already secured a strong discount off MSRP--and I specifically told him not to waste my time unless they could truly beat it. He responded saying they could "probably beat it and even give me an extra $1,000 off." This is now the third time in a row they've made that claim. Each time, I send the deal, and each time they come back with excuses and an offer that's actually worse than what I already have--whether from a broker or even another BMW dealership nearby. What made this even more frustrating is the constant push to "come in." It feels like a tactic to reset the conversation rather than provide a real, competitive number. I made it clear I was ready to move forward based on numbers, not a showroom visit. I was genuinely upset with how this was handled and told them I would be leaving a review. Instead of addressing the situation, I was told not to leave one--which says a lot. At this point, I will not be doing business with Paul Miller BMW again--neither sales nor service. I'm a relationship-driven customer, and after multiple purchases, it's clear there's no loyalty here. Every interaction feels like a game. If you're considering them, do yourself a favor and shop other dealerships and brokers first. You'll likely get a better deal--and a much more straightforward experience. Specially if you are a repeat customer! The sad thing is I remember this exact experience from the last time and wasn't even going to reach out to them to purchase this car. I knew I should've went with my original gut..

I went to get my oil changed because of an offer Jiffy Lube made because I'm a veteran and it has…read morebeen a while since we've been to the Jiffy Lube Rockaway, but I'll tell you the service was great. The manager was amazing and they told me everything that was needed for my car and what was absolutely needed and what I can put off I highly recommend Jiffy Lube Rockaway NJ.

Great service from courteous professionals. We were in and out in a relatively short amount of…read moretime. No frills overall, but you're there to get your oil changed. Wish the coffee machine worked in the lobby, but the lobby itself was clean. Good to go in totality. Thanks to everyone there!

Wonderful sales experience. Exceptional customer relations, professionalism and follow up.read more

RUN AWAY FROM THIS DEALERSHIP!!!!! first of all Josh L one…read moreof the company's newest sales rep was a great person to deal with. very attentive, always available to speak even on his days off and later into the evening. I almost purchased a pre owned MC20 '22 white after several weeks of contemplating . a beautiful car and was being sold with a 2 YR Certified. I put a 2K deposit. Originally the dealership wanted a 10k NON REFUNDABLE DEPOSIT. that was not going to happen Things went even more SOUTH once his manager Antonella M got involved. I signed the purchase agreement and asked Antonella for a copy of the CPO inspection that they did on this vehile. First she questioned why? then made it seem like I was bothering her. she finally supplied the report and I notice thier was a RAM Goodwill atatched per a previous owner issue, I asked what the issue was and again made it difficult. finally I got it and found out this vehicle have a complaint of a coolant leak and had to be flatbeaded. In the meantime she called my insurance on my trade and forced my rep to add insurance on a car that I was not going to purchase anymore due to the issues. Antonella may be a great "sales person" but I found her to be extremely abrasive, pushy, condescending, and overall unprofessional. In my opinion she can benefit from some people skills. This is one reason that car sales people general get a bad rap. The worst part is that she made it difficult to refund my deposit. She claimed that only Josh could process the refund. I called, texted, emailed both Josh and Antonella to refund my deposit. It seemed she was avoiding my calls and text to the point that I called the dealership asking for her and/or Josh and gave them a false Name so that they would not know it was me. Again stupid games. Finally after serveral days, I finally was able to speak to Josh and told him that I would be intouch with The State Atorney General if they do not refund my deposit. I also told him that I would not be hanging up till he texted me a copy of reciept showing refund. He finally did. The Moral of this Story....Be aware of this Dealership!!!!!! Shady tastics, games, lies, Abrasive, overall a dreadful expierience. Mostly because of Antonella M. I wish her many sales and success but I also wish her next customer LOTS OF LUCK!

AWESOME CUSTOMER SERVICE!!! Ramon was very helpful and informative with my needs when it came to…read morepurchasing my car!!! Will definitely come again and recommended him to my friends and family!!!

The advertised a used car for 15k, but when you get there, the price is 20k. Most of the…read moreconversation was pressuring me to use their financing vs my own so they would get a $800 kickback from the bank, or about why the 5k "optional" increase was so good since they certify the car. Then they pulled up the car fax to tell me how good everything was, skipping over the ACCIDENT HISTORY which I already knew about, having ordered the carfax the night before. When I asked to just buy the car without the certification, I was told that I could "make an offer," insinuating that they would refuse it unless I paid 20k or financed through them. Not worth my business.

I'm really surprised by some of the negative reviews. I had a great experience here with both my…read morepurchase of a pre-owned Crosstrek and my subsequent experiences with the service department. All have been great! The sale was smooth and honest - very straight forward and easy. Everyone in the service department was nice and helpful and I've been in and out quickly. Nick was my salesperson and he was excellent. He was very helpful and honest with the sale and has since assisted me with additional parts and service as needed. I definitely recommend this dealership - but ask for Nick!

I bought my car brand new from this dealership and was told I would receive free oil changes for…read morelife. It was one of the reasons I bought the car from this dealership. 2.5 years later, and that is no longer true. When I tried to email the customer service VP, the email was undeliverable because the email address DOESN'T EXIST. I will NEVER bring my car here again and I will tell EVERYONE I know about the shady business practices of the higher ups. Literally every person I interacted with in service was nothing short of perfection in terms of professionalism and kindness. It's truly a shame they will be the ones who suffer.

I wanted to thank Poppy Carver for her amazing, professional and caring service she has provided…read morefor us for so many years. She's the reason why I keep coming back for all of our cars. She is outstanding! Highly recommend her over at Rt. 23 Honda!

I visited the dealership to see if my AC compressor for my 2016 Honda Civic (which I bought there)…read morewas under warranty. Abdel - the service guy- told me that I was in luck - it was extended until June 2026. So I scheduled a 7 AM appointment the following week and some CS lady (Patsy?) with a plaque citing 15 years of customer service said I must have misunderstood - the condenser was not covered. She was so condescending that I just walked out. I WILL NEVER BUY ANOTHER CAR THERE!

Hit an object in the left hand lane of I-87 N and blew out both passenger side tires. State Police…read morecontacted this company on my behalf, and they couldn't have found a better towing company for me. The tow truck operator, Jeff, arrived promptly and was friendly, courteous and extraordinarily helpful. He made - what is often times a stressful experience - pleasant and seamless. Five gold stars.

I have an old Jeep Grand Cherokee whose brake lights have been malfunctioning for years. I've paid…read moremultiple garages to address and fix them. Most of the time, a bulb would be switched out for $30-$100 and I'd be sent on my way, only for the issue to quickly reoccur. This place dug deeper and seems to have actually fixed the problem. That's a big thumbs-up from me!

Their service is unmatched. Kind and very knowledgeable. I've gotten my car serviced there many…read moretimes. They are quick and reasonably priced. I live in Middletown and I drive there for all my mechanical needs.

Qazi Auto World provides excellent service, they are trustworthy and get the job done. Highly…read morerecommended them. Don't hesitate to take your car there for service.

I gotta say these morons had my car for almost 2 months. Now they are very unprofessional. Nobody…read morecalls me and keeps me up-to-date. They were changing the master cylinder for the brakes and then doing that. He broke the entire fuse box with the power that goes to the car, which he is charging me the wrong part, blah blah blah blah blah blah still no phone calls enough already I want my fucking car

Nice selection of cars And great mechanics for all repairsread more