I contacted the dealer to bring my car in for service and for the first time I was able to bring my…read morecar within 2 days of calling and get a loaner. Their wait time used to be 3 weeks for loaners! My Service Advisor told me they hired 8 new techs which speeds up the wait time to bring my car in for service. Kudos to you! Great job!

I was preparing to purchase my third vehicle from Paul Miller BMW and reached out to my previous…read moresales rep, Chris W, who handled my last two purchases. I told him upfront I was working with a broker who already secured a strong discount off MSRP--and I specifically told him not to waste my time unless they could truly beat it. He responded saying they could "probably beat it and even give me an extra $1,000 off." This is now the third time in a row they've made that claim. Each time, I send the deal, and each time they come back with excuses and an offer that's actually worse than what I already have--whether from a broker or even another BMW dealership nearby. What made this even more frustrating is the constant push to "come in." It feels like a tactic to reset the conversation rather than provide a real, competitive number. I made it clear I was ready to move forward based on numbers, not a showroom visit. I was genuinely upset with how this was handled and told them I would be leaving a review. Instead of addressing the situation, I was told not to leave one--which says a lot. At this point, I will not be doing business with Paul Miller BMW again--neither sales nor service. I'm a relationship-driven customer, and after multiple purchases, it's clear there's no loyalty here. Every interaction feels like a game. If you're considering them, do yourself a favor and shop other dealerships and brokers first. You'll likely get a better deal--and a much more straightforward experience. Specially if you are a repeat customer! The sad thing is I remember this exact experience from the last time and wasn't even going to reach out to them to purchase this car. I knew I should've went with my original gut..

Quick and easy transaction. Took care of my car and…read morewallet.. they even rotted my tires due to the amount of miles I put into my car. They show and tell everything that needs replacing and have comparative prices.

I went to get my oil changed because of an offer Jiffy Lube made because I'm a veteran and it has…read morebeen a while since we've been to the Jiffy Lube Rockaway, but I'll tell you the service was great. The manager was amazing and they told me everything that was needed for my car and what was absolutely needed and what I can put off I highly recommend Jiffy Lube Rockaway NJ.

Wonderful sales experience. Exceptional customer relations, professionalism and follow up.read more

I ordered a Maserati sunshade from Miller Motorcars Boutique as a birthday gift for my father…read more Maserati's official store had it *out of stock* (at $165). Miller's site listed it *in stock* (for $220), and their policy says in-stock items ship in 3 to 5 business days. I paid the markup and ordered on August 27th, well ahead of his birthday. Five business days later the order still said "awaiting fulfillment" and no one had reached out. The chatbot said it would ship in 3 to 5 days, so I left a message asking for an update from an actual human. On September 4th I finally heard back that the item was actually out of stock and delayed. On the 8th a second rep told me the same thing - that Maserati's shipment was stuck in New Jersey, refunded my shipping, upgraded me to 2nd day air, and promised to update me when it shipped. I replied that the birthday had already passed and that listing an out-of-stock item as in stock is misleading. It's the whole reason I ordered from Miller Motorcars. No one responded, and the promised update never came. I got an automated shipping notice on September 11th, and the sunshade, supposedly sent 2-day air, arrived September 15th, almost three weeks after I ordered. I paid $55 over Maserati's price because Miller said the item was in stock. A $10.99 shipping refund doesn't cover that, nor does it cover my father opening an empty present on a milestone birthday. I understand supply delays happen, but the stock status was wrong, I had to chase them for answers, and they didn't follow through on updates. They had plenty of *time* to try and make things right, and fumbled time and time again. Such a disappointing experience from a luxury boutique. Eww.

I normally do not do reviews , but this one I had too....I just brought a new Nissans rouge…read moreplatinum on Monday... I had the best sale person to start with Robert Scott, from the beginning he was great. My car situation was far from easy. He did everything he had to do to make me happy not just make the deal. Once my deal was back in finance that was a whole another nightmare, but Jeison Javier Castillo with Robert worked hard when I say hard I mean hard for me .. I am so thankful , I meet them both the help they gave was unmatched. I would Recommend going to the dealer and dealing with Robert and Jeison 100%.. Thank you both and I hope the owners see this a realize how Lucky they are to have two of the best !!! Audrey Cheatum

Terrible customer service and managers that are more impressed with themselves than helpful. You…read moremight or might not get an OK price, just don't expect anything else or anything that requires thought or helpfulness.

I'm really surprised by some of the negative reviews. I had a great experience here with both my…read morepurchase of a pre-owned Crosstrek and my subsequent experiences with the service department. All have been great! The sale was smooth and honest - very straight forward and easy. Everyone in the service department was nice and helpful and I've been in and out quickly. Nick was my salesperson and he was excellent. He was very helpful and honest with the sale and has since assisted me with additional parts and service as needed. I definitely recommend this dealership - but ask for Nick!

I purchased my 2024 Forester from this dealership and was not particularly impressed. The…read moresalesperson I worked with (I forgot his name), worked numbers with my father who used to work for a dealership, then after my father left, began to badmouth my father to me. Completely unprofessional. Then, I separately brought my car here for its free oil changes. They spilled oil and did not clean it up, causing a burning oil smell on my way home. Following this, I recently brought my car in for a transmission fix. Over the phone, the service tech quoted me $10k and told me ins probably wont cover it. Well, I submitted to ins anyway and they covered it. I looked at the quote for the fix and it was actually around $12k. While picking up my car, the service advisor didn't note that my ins paid for the repairs and they tried to charge me $12k that day. Luckily a manager rummaged and found my ins providers check. During the time my car was being fixed, I informed my advisor I would need a loaner car and was initially told that would be no problem. Then, was told they didn't have any available at the time so I ended up Ubering for the week which was costly. Overall seems unorganized and unprofessional just from my three visits here. Each time something has gone awry.

We were skeptical coming into Route 23 Honda after seeing all the reviews online, but the RAV4 we…read morewere looking at over at enterprise wasn't at the dealer yet, so we decided to head over. At first, we were planning to just take a look and then head back to enterprise after they picked up the car. And I was almost ready to leave after a seemingly cold welcome from Junior. But my mom and brother insisted on a test drive. Junior came along with us and was a really pleasant guy. I definitely had a rough first impression, but Junior quickly turned it around for us, letting my brother do another test drive as he got the paperwork all setup. By the time we got back, Junior didn't waste any time trying to get me with the typical sales tactics "activation fee on a certified car, add-ons, etc." When I told him where I was starting, he immediately went straight to a more realistic number. Within an hour, we had agreed on an OTD price and he looked into the financing and Honda cash incentives that were available to us to help make it work. I paid a little more than I wanted to, but the great service and kind approach that Junior had was worth it. One of my top 3 fastest car negotiations (I've done more than 50 in the last 10 years). Junior was incredibly kind and patient, helping my brother navigate the paperwork and what was needed since it was his first time buying a car. What was really great was how he treated my mom and brother with respect, always answering their questions and asking if they needed any water or coffee as we waited for financing and terms to come through. Dave, his manager also came out to shake my brother's hand and provide us with all the certified pre-owned paperwork and Junior got us in and out of financing with George within 30 minutes. I was very happy that George didn't push when we said no to the extra protection packages (that's how they get you!). I was holding off to post a review until we got our mats (Junior got us the all weather CRV monogrammed ones), worries that they wouldn't honor it. But we had all the paperwork in a USB drive that included the IOU and free lifetime oil changes that came with the car. A week later, we got an email that the mats were in, but we had a new problem - the battery was dead after only 110 miles. We had to jump start the car each time we got in. My brother sent Junior an email, and he texted us back within an hour on July 4th. Despite the holiday and him going on vacation over the weekend, he got us setup with service and informed Dave Bradley (his manager) for the next morning. I stopped by to talk to Dave first thing in the morning, and he kindly helped us out, setting us up with a new battery from service. Maegan helped me out and checked in with me about the status of the battery test when she saw me after finding another customer. I addressing me by name. I thought there was going to be a fight to get service to talk to Dave over in sales, but to my surprise, they had already worked it all out. I just had to hop in the car and go home. Even though there were some bumps along the way, Dave and Junior put all my worries to bed. My family's always been skeptical about buying used cars, but we definitely will feel better about it if we can buy from Junior and Dave!

My fiancé and I visited Route 23 Honda with our friend who needed a new vehicle. We visited on a…read moreweeknight and dealt with Sam in sales. I found Sam to be very typical and by that, I mean having a dismissive behavior towards a woman customer. Sam barely acknowledged my friend but was very interested in speaking to my fiancé. I did comment that my friend is the one who is purchasing the car and all communication should be directed towards her, not my fiancé. I was very put off by this and had the purchase been for me, I would have left and gone to another dealership. Alas, my friend is much more patient than I am because I can't tolerate that sort of outdated attitude. This communication by Sam continued throughout our visit and up until we went with my friend to finalize the purchase that weekend. The only saving grace was the wonderful finance manager, Rolando. He was hilarious and refreshingly straight forward so that my friend could make the best decisions for financing her new car. Aside from the subpar experience with Sam, everything else worked out wonderfully. I would recommend dealing with a different salesperson who understands that women are capable of buying cars.

This guy and his wife had my corvette for over a year i asked them to review car tell me what didnt…read morework and i will pay for work Every time this guy had an excuse, i had to come to the office etc. Finally i told him i had to take the car This jerk had the nerve to charge me for a part he broke while trying to just review my car. He literally did no work - this dude is a con artist and should be reported tot eh better business bureau!!! I hope this guy has the worst luck in life he wasted my time and he isn't professional.

Great service. Happy to do business with these guys - very friendly and good price. I got my…read morewindshield wipers fixed - needed a new wiper motor.

Their service is unmatched. Kind and very knowledgeable. I've gotten my car serviced there many…read moretimes. They are quick and reasonably priced. I live in Middletown and I drive there for all my mechanical needs.

Qazi Auto World provides excellent service, they are trustworthy and get the job done. Highly…read morerecommended them. Don't hesitate to take your car there for service.

Great shop. Honest and reliable owner and staff. We go here for everything. Frank always says to…read morebring the car in within a few days when we call. Always busy, but fits us in. Wouldn't go anywhere else! Ignore any bad reviews. Cathy and Anthony Greene

Finally found an Honest and Experienced shop that I can trust. Frank fixed my 1964 Chrysler that…read morenobody would touch. Frank is a Stand Up Guy. Patriotic and straight forward. I highly recommend Riff & Sons for all you automotive needs. Late model and classic.