I was preparing to purchase my third vehicle from Paul Miller BMW and reached out to my previous sales rep, Chris W, who handled my last two purchases. I told him upfront I was working with a broker who already secured a strong discount off MSRP--and I specifically told him not to waste my time unless they could truly beat it. He responded saying they could "probably beat it and even give me an extra $1,000 off." This is now the third time in a row they've made that claim. Each time, I send the deal, and each time they come back with excuses and an offer that's actually worse than what I already have--whether from a broker or even another BMW dealership nearby. What made this even more frustrating is the constant push to "come in." It feels like a tactic to reset the conversation rather than provide a real, competitive number. I made it clear I was ready to move forward based on numbers, not a showroom visit. I was genuinely upset with how this was handled and told them I would be leaving a review. Instead of addressing the situation, I was told not to leave one--which says a lot. At this point, I will not be doing business with Paul Miller BMW again--neither sales nor service. I'm a relationship-driven customer, and after multiple purchases, it's clear there's no loyalty here. Every interaction feels like a game. If you're considering them, do yourself a favor and shop other dealerships and brokers first. You'll likely get a better deal--and a much more straightforward experience. Specially if you are a repeat customer! The sad thing is I remember this exact experience from the last time and wasn't even going to reach out to them to purchase this car. I knew I should've went with my original gut.. read more

I contacted the dealer to bring my car in for service and for the first time I was able to bring my car within 2 days of calling and get a loaner. Their wait time used to be 3 weeks for loaners! My Service Advisor told me they hired 8 new techs which speeds up the wait time to bring my car in for service. Kudos to you! Great job! read more

Update here: Dig for the negative reviews, as most of them are related to the service department. Unfortunately, this has been my experience, as well. Sadly, after the purchase of the vehicle, I haven't been impressed. Again, my sales experience with Tony was incredible. However, the service department is where this place truly falls short. Sadly, this is a major part of the dealership and it leaves a major impression. When you are offering the "Ultimate Driving Machine," and selling this level of car, your service department should be on point and living up to that reputation. Here, it does not. Any time I have to go to service, I prepare for the nonsense or stress I'm about to endure. I've showed up for appointments that I booked directly via phone to be told that I, in fact, have no appointment. Logging an appointment is incredibly basic, yet somehow I have experienced this dilemma twice, despite receiving email confirmations. Service rarely has loaners. I have never received one, even when they have my car multiple days. Despite promising "their best" at fast turnaround times, I have yet to experience a quick turnaround time. Mind you, this has been for a flat tire or an oil change. I never required anything further. Even after explaining that I need a vehicle to get to and from work, and that they will have my vehicle for multiple days for a TIRE, no loaners were available. This translates to non-stop logistics and favors from friends, family, and co-workers to transport me the 40 minutes each way to work. Local mechanic gets tires for me in 2 hours. BMW doesn't appear to have this capability, which baffles me. I have asked to simply be updated on ETA's for receiving my car back so I could make necessary arrangements for transportation, and the staff agreed. However, no contact ever came back until my work day ended and I was stuck without any idea as to whether I would get my car back or not because no one answers the phone, nor do they answer the texts on the line they ask you to text them on. I received an unhelpful text apologizing for the delay in communication when I was already home. At one point, I was told: "I have no idea if your car has even made it into the garage yet." Mind you, this was after two days. This is your job as a service advisor to be aware of such things. The upselling of other things is purely asinine. I was told I needed four tires. Asked for the tread test to be brought out to me. Turns out they all passed. I get they are a business and need to make money, but at least be honest. Car was brought back to me with my $300 platypus no-drill license plate bracket system upside down and bent. Staff asked what the problem was with that and didn't seem to understand why I pointed it out Another time: One basic oil change service took six hours. That's right, six hours. Seems they overbook and understaff. I do this service in 20 minutes in my driveway without a lift... Gave me an unsolicited offer on my car as a trade-in value and it was laughable. Anyone who knows cars would laugh. My friends and family who know cars still joke about it. Just had another dealership surpass that offer significantly. All of the above isn't just me. I have people close to me dealing with much of the same. Overall impression is that this place isn't what it once was. I am not impressed by any stretch. Again, sale experience was awesome. Service is what will be the downfall of this place. read more

WARNING: Kenneth Walters - "Get the F@$k out of my office." (Read on for the full story.) When I think of the lowest level of customer service I've ever experienced, one name immediately comes to mind: Kenneth Walters. I don't usually write reviews, but when I do, it's because someone has either gone above and beyond -- or, as in this case, because I've been blatantly lied to and taken advantage of. Against my better judgment, I recently purchased a BMW i4. Incredible car -- no complaints there. Unfortunately, this review isn't about the car itself. It's about the service department and one individual in particular. I understand that salespeople often stretch the truth to make a deal, but what I experienced went far beyond that. Here's what happened: I was planning to sell my 2017 BMW 330i GT xDrive, which had an issue where the radio kept resetting every five minutes. I suspected it was a hardware problem, but I brought the car in so they could run diagnostics. They said they'd determine whether the head unit needed replacement or if it simply needed a software update. A bit later, Ken called to tell me it would cost $250 to update the software. I agreed. He mentioned there was only a "50/50 chance" that it would fix the problem, but I figured a proper update was worth trying. That's when things went downhill. When I arrived to pick up my car, Ken told me the system was "fully updated." Then, out of nowhere, there was an additional $250 added to my bill -- and, unsurprisingly, the issue wasn't fixed. When I asked where the extra charge came from, he gave me a vague, rehearsed explanation that didn't make sense. I paid the bill and left, but the whole thing didn't sit right with me. A few hours later, I checked the system myself and found the firmware version was F020-17-03-509 -- which dates back to March 2017, the same date the car was originally purchased. In other words, nothing had been updated. (Yes -- a complete scam.) I drove back to BMW to confront him, showed proof that no update had been performed, and requested a full refund. Ken agreed to refund $250 but insisted on keeping a "labor charge." I told him he had two options: either refund the full amount for doing absolutely nothing, or I'd dispute the charge with American Express and post an honest public review. So, Kenneth, here it is -- the honest review I promised. He then presented me with some bogus paperwork showing a fake firmware version that was never installed on my car. As if that wasn't insulting enough, he tried to sell me a new head unit for $3,000, claiming he'd "apply the remaining balance" toward it. Unbelievable. And then -- not even two minutes later -- he looked me straight in the eye and said, "Get the F@$k out of my office." BMW, I genuinely hope you see this and take it seriously. If this is how customers with small issues are treated, I can only imagine how much worse it must be for those with major ones. You've lost my trust and my business -- and I hope this review makes others think twice before dealing with people like Kenneth Walters. Kindness always prevails. read more

Paul Miller BMW - Car Dealers Near Me - Wayne, New Jersey

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Credit Card Fee at a Luxury Car Dealership. JUST SHAMELESS GREED THIS IS TO THE OWNERS AND SENIOR MANAGEMENT AT PAUL MILLER BMW When paying my bill of over $6,000 on 2/25/26, I found out that they now charge a service fee of 3% if you use a credit card.  They have told their employees to give the reason for this new customer fee as the fee that they are charged since they changed their credit card processing company to mykaarma.   Total BS.  No business the size of Paul Miller BMW is charged 3% by the credit card processor for all their credit card payments.  It's more like right under 2%.  Also, accepting credit card payments is the cost of doing business.  It's business overhead and the business already added this overhead fee when they set their prices.   Hey Paul Miller BMW, maybe you should have a tip jar or add a customer restroom fee to make more profit.  Also charge a fee to your employees for processing their paychecks and providing heat/AC and parking.  You're not a mom and pop shop on Main Street that had to pass on your business cost during COVID to survive.  This is pure greed.   By the way, on 3/27/26, I called up 3 BMW dealers in the area (BMW of Morristown, Park Avenue BMW and Open Road BMW) and no credit card fee charged. Consumers, take your business elsewhere! read more

This is a great dealership if you want to pay an extra $100-200 per month on a lease. Shop around if you want a bmw. This is the last dealership I would recommend. The salesmen want to hit a $10,000 home run on every lease. What a joke read more

Unprofessional shady sales staff, they apparently want you to buy without asking questions or being an informed consumer, and if you do ask pressing questions about a vehicle they aren't very knowledgeable and will gossip and commiserate with other coworkers about you. I guess hiring standards and professional decorum doesn't exist here. Wouldn't get a vehicle here even if it was free! read more

If you truly intended to fix this, Thomas would be calling me directly and telling me to bring my car in for proper windshield replacement at Paul Miller BMW. I have already made multiple attempts to resolve this and haven't gotten anywhere. You have my information. read more

Buyer beware. Brand new X5 with 51,000 miles on it and a warranty that elapsed 4 months ago. First they tell me my rear differential needs to be replaced. "8,000 but we can do it for $6,800" they say. Like a sucker, I paid and only afterwards learned this should have been a $4,000 repair. I truly wonder if it showed signs of needing to be replaced at previous service visits and it was conveniently the first one after the warranty ran out that it was brought to my attention. At the same time, the AC was failing. They decided it was most likely the evaporator. "$8,000 but we can do it for $6,800" was the quote. After some heated exchanges they did it for $2,900, but if I wasn't astute, I'd have paid $13,600 for repairs that should have been somewhere in the $6,900 range. Incredible. Buying the car was a pleasant experience at least, but they are absolute crooks at the service center. read more

I dropped off my car Friday morning at 9:15am. I called today, Saturday at 12:50pm. My car has not been serviced or have I received a call with an update. When you attempt to call in to speak to the service dept, the phone will go unanswered and calls not returned. When I had my car serviced in BMW South Miami, they were much more organized. I offered to pick up my car on Friday afternoon and dropped off again Monday morning since it would not be worked on till then. The Service Advisor said that would restart the appt process. Basically it takes this center on average 3 days to check your car before a quote can be provided. read more

We had a very positive experience with Paul Miller BMW. Our sales rep was Peter C. He was straight to the point and was transparent with us. We were already decided on what vehicle to buy so we didn't want to waste time and went straight to numbers. Peter was efficient and used the rest of Friday hours to get us to what we needed to close. Had to return Saturday afternoon to finish the paperwork and also because BMW needed to detail the car before pick up. Overall great experience. P.S. Paul Miller had a lower doc fee than other dealerships we looked at online. read more

If you value professionalism, honesty, and integrity -- AVOID Paul Miller BMW at all costs. I never imagined that a "luxury" dealership would operate with such carelessness, dishonesty, and outright disrespect toward their customers. My experience from purchase to service has been nothing short of a nightmare, and frankly, a stain on the BMW brand. From the beginning, Paul Miller BMW painted the picture of their "Certified Pre-Owned" program as if I was inheriting a piece of luxury art. The reality? They sold me a vehicle with documented brake concerns, a faulty OBD port, ripped upholstery, a broken bushing, and weather stripping falling apart within weeks. When I raised these issues -- issues that should have been caught and addressed before the car ever left their lot -- they instantly changed their tune to: "Well, what do you expect, you bought a used car!" Excuse me? That's not how Certified Pre-Owned works. When my vehicle failed inspection because the OBD wouldn't communicate, I did the responsible thing and contacted them immediately. It took TWO WEEKS to even get an appointment, only for them to initially tell me "nothing was wrong." Days later, they finally admitted the port was damaged -- but instead of taking accountability, they tried to charge me nearly $600 for something that was defective from the day I drove it off the lot. Add to that a $1,295 headrest repair, new brakes I was assured didn't need replacing, spark plugs at 50k miles (not required until 100k), and a front bushing failure... This isn't a one-off oversight. It's either gross negligence or a deliberate tactic to squeeze customers after the sale. But the absolute worst part? The service and sales staff's behavior. Bob in service deflected me to sales because apparently, "they're separate entities" (despite sitting steps away from each other). Joe J., the salesman, dragged his feet, ignored requests for management contact info, then ultimately screamed at me over the phone: "What more do you want me to do? Get under the car with a wrench and fix it?!" before hanging up on both me and my husband. He has never called back. Let that sink in: A BMW salesperson screaming at a paying customer, then refusing to take further calls. When a sales manager finally called, he assured me someone from higher management would follow up the very next day. That was days ago. No one ever called. It is now August 29th, and I STILL do not have my car. No resolution. No accountability. No professionalism. Just silence. Paul Miller BMW should be ashamed. This is not the level of service or respect you'd expect from a corner lot, let alone a BMW dealership that prides itself on "luxury." Their "Certified Pre-Owned" program is a joke, their communication is appalling, and their staff has demonstrated arrogance, negligence, and an utter lack of customer care. Excuse me? That's not how Certified Pre-Owned works. Not only is this car under the manufacturer's warranty, but Paul Miller also provided a 6-month dealership warranty AND the protections that come with BMW's CPO parameters. For them to dismiss legitimate safety and mechanical concerns is not just insulting, it's a complete breach of dealer integrity and accountability. If you're considering buying from Paul Miller BMW, do yourself a favor and run the other way. You deserve a dealership that actually stands behind their product and treats customers with respect. This place is the opposite of luxury -- it's a circus. read more

Stay FAR FAR away from this dealership!!! My BMW had complete engine failure at 60k after being serviced exclusively in their service department, and they did absolutely nothing to help. No communication, no call backs, NOTHING. I would never buy from them again and I would NEVER EVER trust their service department. Horrible experience! Please don't suggest that I reach out to a manager. I have and they did NOTHING! read more

November 28, 2022 A fantastic easy and stress free buying experience. From the moment I entered the showroom, I was immediately greeted by the receptionist Rebecca who took my name and invited me to look around. My Client Advisor Matthew Wood was very accommodating. He gave me a thorough introduction to the X6 features followed by a spirited test drive. I was now sold on BMW. Matt explained in detail the ordering process and the tracking my build feature on the BMW website. The delivery was right on time. Four weeks from order placement to delivery. On delivery day, Product Specialist Alan Lee patiently explained and went over every feature. He took his time and I never felt at all rushed. I then was introduced to the Business Manager Rob DiDomenico to finalize my purchase. Rob completed all the paperwork in a timely manner. Thank you Matt, Alan and Rob for such a sterling service. I would highly recommend PAUL MILLER BMW read more

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Very POOR customer service AFTER purchasing the vehicle. Two things. Firstly, the amount of time it took to purchase the car. The salesman (Carl) who i believe is also a type of manager was distracted throughout the process with meetings and phone calls which increased the time spent at the dealership exponentially. I am there to buy a car and leave, not wait for your 10 o clock meeting to be done, phone call with wifey etc. So i believe a 2hr transaction wound up being a 5/6 hr transaction. Completely unnecessary. Second issue was with the license plates. I was getting out of state plates and know that it may take a bit longer than usual. No problem, I have a 30 day temp plate. So after about 2 weeks i call to inquire and i am told by the secratary, "dont worry we will call you when they come in". Ok fine. Fast forward 5 days before plates expire. I call again , same thing , we`ll call you etc. 2 days before expiring. I call and explain, hey i dont want to bother but whats going on with plates. This is on a saturday. So I am told title person is not here to day , and they guy who sold me the car is not there but someone one will definitely call you today! I was also told that if i get a ticket they will pay it. Monday comes and still no call , no plates. I call as its the expiration day. I tell the secratary no one has contacted me as promised and that i want to speak to manager or title and registration person about this. Basically, if they dont have the plates at least give me another 30 day temp plate. Let me know what i can do. Instead of allowing me to speak to someone in charge, I am told that "they don`t really take transfers"...What??? This is on May 12. Expiration day. This is what im being told, oh hell naww. I got in my car and drove back to the dealership and asked to speak to someone, now in person things were different. The secretary AVA was helpful went "upstairs" and spoke to someone and came downstairs with my plate and registration which was dated May 11th. My question is if it was there May 11th why no phone call??? on the 11th and Why did I have to come in person to make something happen if the plate was there all day? THIS IS UNACCEPTABLE. Just because someone purchased the car doesnt mean the service ends. This is exactly how to go out of business. read more

I took my car there for a new battery and they damaged my sunroof and wanted me to pay $3500 to fix it and then told me it was running rough and needs a fuel pump another $3500. I ran fine when I took it there and now I'm arranging to have it towed elsewhere and all I wanted was a battery replaced!!!! Wow now I just got a computer generated response from Joe the Service Manager that said he would like to discuss this in detail. He is the person that told me they were not going to repair the damage they did. I requested a face to face meeting with Fernando, Joe's boss and GM of the dealership! He said he would set that up and never did. 2 weeks later I was able to do it myself. The car has been there for 3 months now. I tried to pick it up but BWM tech said "I wouldn't drive it. " I have dates and times for 3 months worth of text messages, voice mails and emails to back up my complaint. 11/12 @ 1:27 pm. Called Joe Massari in response to Paul Miller's computer generated response to my review. Left voicemail for him to call me back if he would like to discuss the situation.6:10 pm. Just got another computer generated response from Joe Massari. Obviously didn't check his messages or read this above. Call me Joe. Been home all day. read more

Paul Miller BMW - Fabric torn front to back both sides - Car Dealers Near Me - Wayne, New Jersey

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Nobody wants a hassle-filled car-buying experience. I wanted to let everyone know that shopping and buying an automobile at Paul Miller BMW located in Wayne, NJ is the place to go. We purchased a 2025 BMW X3. From our initial interaction with Jay Shah, our sales rep, we knew we were in for a different buying experience. There was no pressure just a need to provide as much information as necessary in helping us select the proper model, color, and options. Jay was extremely helpful in all those areas making our experience both professional and educational. Jay went over and above our expectations. I highly recommend Paul Miller BMW if you want to buy a car with an "invitation" experience rather than a pressurized approach. The atmosphere here is exceptionally clean and inviting. They make you feel at home as they work hard to put you in your dream car. The process didn't end there. The purchasing manager, Mike Medwin, handled the financing process flawlessly providing as much information on purchasing options as needed. Mike was extremely helpful in addressing future options like Multi-Coverage Protection and Vehicle Service contracts. These options were explained making sure we fully understood the protection offered. This information allowed us to select a warranty for our vehicle's future needs. A job well done. Finally, Matt Capomagi, technical representative, provide an in-depth hands-on education on our vehicle. In today's digital age this is required by a well-trained person and Matt was our guy. This was beneficial to get a hands on look and feel to our vehicle. He was patient and informative setting up our personal profile and iPhone with ease. Knowledgeable and courteous, Great job Matt If you are looking for a car, any car, before you purchase or lease visit Paul Miller BMW in Wayne, NJ. You will not de disappointed. read more

Paul Miller BMW - Car Dealers Near Me - Wayne, New Jersey

I rarely write negative reviews, however, I feel that it is important to share when a company is going out of its way to take advantage of people so egregiously. My parents purchased four luxury cars from this dealership in two years. The last vehicle does not perform as it should, which isn't the dealership's fault. However, when it was taken in for one of its many issues, the AC not working, they contacted my mother to tell her that the car needed new tires. It was relayed to her that it was a safety concern. She told them to go ahead and replace the tires because she trusted that they were telling her the truth. I happened to be with her to pick up the car, and asked how many miles were on the tires. I learned it had 10k. The service manager insisted that this is normal and that if she didn't want new tires, she shouldn't have given the approval to replace them. Adding insult to injury, the car was returned to us with copious amounts of glue on all four of the new tires, glue smeared on the interior of the vehicle and on the windshield, damaged rims, and I had to get to a gas station directly because I had 4 miles (which dropped down to 3 while I was adjusting my seat) left on the vehicle before it ran out of gas. The AC still doesn't work after they said they fixed it. Not only does Paul Miller NOT put any value in customer loyalty, I equate their practices to those of a shyster. Do yourself a huge favor and find a reputable BMW dealership. This isn't it. read more

Paul Miller BMW - Car Dealers Near Me - Wayne, New Jersey

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I have been researching and visiting dealers for a few months to find the perfect vehicle for my soon to be 17 year old daughter. I personally have never been a BMW person so drover past multiple BMW dealers with her and always said no to test driving the new X3. Finally I gave in and we visited a few dealers looking at the 2025/6 BMW X3. Pricing seemed very much out of my price range till I got to Paul Miller BMW and met with Brittney Szucs. She took all the concerns and financial questions we had and calmly gave us the answers we needed. After my daughter test drove the car, was explained all the safety features, she and we fell in love with the 2026 BMW X3! My wife and I went in and met with Brittney and worked out a deal that honestly we never thought we would get. Robert Didomenico did the paperwork and made the process quick and easy while not throwing things at us we didnt need. They even gave us a bow to use when we gave her the vehicle! In the end we are very very satisfied customers and have already recommended them both to a few other parents looking to get cars for their children. read more

By far the best leasing experience I've had. I highly recommend Sales Associate Alex Reynoso. This is my 2nd time signing with him. He's professional, reliable and knowledgeable. He delivers a trustworthy experience which is appreciated when car shopping. He goes above and beyond to make sure you are getting a great deal and feel comfortable with the decision you are making. If you are looking for a smooth leasing experience go to Paul Miller and ask for Alex, he'll take care of you. Allen Lee was awesome also. Patient and knowledgeable, he helped me understand my car and make everything easier. Finance manager is Great also, super down to earth and friendly. Thanks Paul Miller BMW read more

Paul Miller BMW - My new 2024 i430 (Brooklyn grey) - Car Dealers Near Me - Wayne, New Jersey

Do not shop at this dealership! I bought a 2021 BMW 330i from Paul Miller BMW and got a lemon. It's been only a year and they tried getting me for almost 8-9K worth of service. My service agent Juanita, who is paid a commission by the way for every service issue she could find, informed me that my vehicle needed a new engine valve, new spark plugs, brake fluid, and a new differential (valued at $6500). Just to diagnose the engine was $200 which isn't even credited to the labor. And none of this even includes the regular maintenance such as oil change and tire rotation. All of this in ONE YEAR! And just when I thought I had a powertrain warranty or at least a CPO warranty, I was extremely disappointed to find out it wasn't CPO and the measly 4 year/50,000 mile warranty had just ended a few months prior. When I told her I might as well just turn the car in and take the hit in negative equity, she tried to refer me to a sales person. As if I would buy another BMW! The nerve! Not to mention one of my friends noticed the car had been in a prior accident due to the paint differential when BMW showed me a clean carfax at purchase. Do not shop here! Instead I turned my car in for a Lexus that came with an existing warranty plus another two years on top because it's CPO. Never shopping with Paul Miller or for a BMW ever again. read more

Your service department missed a critical battery issue on my car when it was in the shop and sent me and my child out in a vehicle with a problem. Now you want to charge me an additional fee to fix the problem your team missed. After telling me the exact problem I brought it in for was resolved. It was on the paperwork. Very disappointed. read more

Recently got my 2024 X5 maybe about a year ago and then my 2024 X3M about 6 months ago almost give or take and I was very happy with how I was treated and the deal I got. Very much enjoying the car and it's always great coming in a getting an ice loaner when I bring it in for service. Overall great experience and would highly recommend. read more

This is the second BMW I have gotten from Paul Miller BMW. I worked with Peter and he was outstanding. I couldn't have asked for a better client advisor. Peter was very responsive whenever I needed anything or had a question from him. When I came in for my new car he was quick and efficient and made sure that I was taken care of. The dealership is huge and has every BMW you can think of. If you are looking for a new BMW, go to Paul Miller BMW and ask for Peter. I will definitely be using him for any future purchases. read more

Buyer beware! two months after purchasing a certified Preowned car I was told I needed new brakes. not one person in management responded to my concerns. Unethical and unprofessional. read more

Great showroom, great prices and great salesman! My experience was mostly online and it went smoothly. Their cars are currently not certified pre-owned so beware of that. Frank Law was great service and made things easy! Robert DiDomenico the finance manager was demeaning and did not tolerate questions. Visibly angry that you do not take any extra warranties and packages. Still worth a try to check them out if you see something you like just be smart! read more

Eh typical car dealer. Surprises at contract signing, sales manager says he will make it up to me next time, next time comes 3 months later and "deal" is msrp. Care about the sale, not the relationship so go in not trusting. Was my second purchase, most likely my last. read more

I completely agree with the one-star reviews. I brought my car in yesterday for a 9:45 AM appointment for a simple diagnostic test. By 4 PM, I received a call saying my vehicle hadn't even been looked at and they "might" get to it tomorrow. Meanwhile, I did get a call from their sales department asking if I wanted to trade in my car. This is incredibly frustrating! Now it's the next day, and I still have no update on my vehicle. read more

Nolan p I had the misfortune of doing business with Paul Miller BMW in Wayne NJ to purchase a car that we had leased three years before, and I must say that it was an absolutely horrible experience from start to finish. I cannot emphasize enough how disappointed and frustrated I am with the level of service and professionalism displayed by this car dealer. First and foremost, the staff at Paul Miller BMW were incredibly rude and unhelpful. It seemed as though they had no interest in assisting me or answering any of my questions. Instead, they appeared more interested in gossiping amongst themselves or engaging in personal conversations. Furthermore, they added additional cost to our lease buy out resulting in a $4,028.00 difference in our buy out cost which they conveniently failed to mention during our initial lease agreement to purchase. It was clear that the dealer was attempting to deceive me and tack on additional cost to our original agreed lease buy out, they claimed that before we were able to purchase the car that was in our possession for three years it had to pass a rigorous inspection, our car was in great condition we had all scheduled maintenance done by Paul Miller BMW, and they were just attempting to trick me out of my hard-earned money. To add insult to injury, their pricing was completely wrong and the math did not add up. When I attempted to speak to his manager to explain the errors in the new buy out price, they arrogantly dismissed my concerns and refused to even acknowledge that they had made an error. It was clear that they were only interested in making a quick profit, without any consideration for the customer. Furthermore, the entire purchasing process was incredibly disorganized and time-consuming. I was made to wait for hours without any explanation or updates, while the salesperson repeatedly disappeared to attend to other customers or personal matters. It was as if my time and business meant nothing to them. In the end, I walked away from Paul Miller BMW feeling cheated, frustrated, and thoroughly disgusted with their lack of professionalism and integrity. As proof that the inflated price was wrong, I just walk away, when I got home I called BMW finance, and ask what was my buy out cost, they quoted me my origin $27,560., not Paul Miller's BMW price of $31,588. They send us a sale agreement we took it to our bank and bought the car. I strongly advise anyone considering purchasing a car to steer clear of this dealership and seek out more reputable and customer-oriented options. Save yourself the headache and disappointment by avoiding Paul Miller BMW at all costs. read more

I have been an admirer of the Paul Miller Porsche and the growing brand for ten years. While I have nit key based a car myself personally I have sent many clients on that time. So when it came to change my wife's car Paul Miller was the first go to. Unfortunately the very atmosphere I choose to avoid at other dealers is what we were presented with. I do want to say that the sales associate Samantha is very nice and professional. It would be unfair to suggest otherwise. The experience quickly led to my wife's trade in being valued Lower than Kelly blue book. Yet the vehicle is pristine. The car we are interested in was retailing higher than Kelly blue book. You cannot have it everyday. Nothing positive or progressive can happen from an insult. We shall not be purchasing for my wife , Myself or our twin girls. Very disappointed. read more

Absolutely the best!! Period!! From the receptionist to the finance manager everyone here was amazing. Their professionalism and courtesy was top notch. So glad we purchased our car here. If you are looking for a car look no further than Paul Miller. They worked on our deal and got us a better deal than we thought possible. Just awesome!! Ask for Frank Law! Ray Oliviera in finance was awesome as well. Worked on our deal like a champ!! Thanks guys!! read more

Refunded my deposit while I was on my way to the scheduled appointment without advising me . When I got to the appointment, I was sent directly to finance to try to work my deal as I requested to speak with a manager. Did not honor the offer on my trade in so I had to run over to Carmax up the road as advised to do so by the finance manager. While I was at Carmax (not even 20 minutes after I left the dealer) the finance manager called me and said sales manager was going to sell the car to someone else !! I was not even offered to test drive the car prior to purchasing / trading in my car to Carmax. Was treated so rude and like I was a nusiance to ask to test drive a car I was buying . Only reason I stayed to purchase a car from them is because it was a used car that is very hard to find and I have been looking for months. Will never purchase from them or recommend them to anyone. read more

Excellent service!! Thanks Michael B (finance) and Frank (Sales) for allowing me to get the car that I was looking for. These guys are the best; patient and looks out for the customers best interest. Defiantly would recommend shopping for a new or certified pre-own at Paul Miller BMW. -Gary read more

This review is solely based on my experience with Diana as I have not purchased a vehicle from this particular BMW dealer (but have at others). However, when it comes to servicing my vehicle, there's only one service advisor that I ask for: Diana. Diana, is a true God send. Diana supersedes my expectations time and time again and over delivers. I never have to worry about bringing my car back twice for the same issue and I always know and trust that she is looking out for my best interest. She always recommends what I need and when I need it and having her likability and personable upbeat attitude is what truly sets Paul Miller's service department apart! Diana, thank you for always being incredible and making my service experience truly one of a kind! read more

Samantha, Patrick and Rob (finance) were all excellent to work with - and we did it from Omaha, NE. during Covid no less. You can't go wrong with these guys. Straightforward, task- driven, detail oriented and more. Our experience was first rate! read more

Paul Miller BMW - Diana in her BMW 430i Xdrive. - Car Dealers Near Me - Wayne, New Jersey

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Called in about the various '23 540xdrives that are posted on the website. majority are listed as loaners and therefore not for sale, why post on the website if not for sale? was informed that the only other one is a demo car being driven by one of the execs and that someone would get back to me about pricing. getting close to end of day and no follow-up so I called only to be informed that the exec is actually Paul Miller and the vehicle would not be taken away from him for a sale. again, why post something you are not selling???! read more

**updated review** After my initial review about my experience with the miscommunication that's costing me over $1,000 for the remaining lease payments I had with Mini, I received a response from Brianna apologizing and telling me to call the general manager. I have called the general manager 4 times and left voice mails which were never returned. The "response" was probably autogenerated and they had no intention of discussing the issue with me. Buyer beware. Make sure you save all communication email or otherwise before signing the contract because the general manager will probably never contact you. read more

HORRIBLE SERVICE PEOPLE!!! Brought my 2021 M3 only has 3k miles for routine maintenance, I get car back with a dent in it. Manager states It "Probably" was there. Yeah Not!!! They did absolutely nothing to rectify this issue! read more

Do not waist your time. Went there twice. False advertisement. When you check the price at night (in my case BMW 320) price was $19,995 and when I went there price was $22,995. Then again today same story. Last night $21.495 and today when I went to see the car at dealership price is $22,995. I was very disappointed and felt very humiliated. read more

Been a customer of their service dept. for years but never bought a car there. Walked in to test drive a absolutely mint 2016 Cayenne GTS. Ended up leaving in a new 2019 X5 5.0 M sport. Super happy with the transaction and deal they offered on it. Very transparent and they worked with me to accommodate each and every request. I was unable to drive the car home that night since they needed to make an update, but the next day they personally delivered the car to my work as a kind gesture. Talk about VIP treatment! My sales rep was David R. Amazing to work with and I highly recommend him and the whole Paul Miller BMW family. Thank you! read more

Paul Miller BMW - Car Dealers Near Me - Wayne, New Jersey