Sold my car with Dan. Easy and quick. He and his family are personable and professional in…read moreconduct. Would work with them again for buying or selling a automobile.

In the beginning we had an issue with a refund of a deposit and that has since been resolved…read more Overall, Dan takes his business very seriously and desires to provide excellent customer service.

Steve and Paul were great to work with. Fair and honest transactions. They bought two vehicles from…read moreme, gave me the price I asked, and done! Got way more than dealer trade-in values, and were competitive with other online venues like Carmax and Carvana.

Everything went well!! Extremely professional, friendly service. We were impressed with the…read moredepth of knowledge and the customer service at every touch point, and would not hesitate to drive a couple hundred miles again to purchase from them! Amazing car at a really good price, if you are in the market, you really need to start here

The back up camera on my 2015 Ford Escape broke. So I brought it to Route 23 Auto Mall in Butler on…read more23 South & had it Replaced For $650. One year later I got a letter from Ford saying the Camera has a Manufacture DEFECT. So I took the letter to Ford & said I want a REBATE for the $650. Since my camera broke & I had gotten it fix. For $650. They REFUSED!!! So I am here WARNING EVERYONE; DO NOT BUY A CAR FROM BUTLER AUTO MALL on Rt. 23 South in Butler. They DO NOT stand by their products!!! They DO NOT CARE about their CUSTOMERS!!! I am telling Everyone I know about how badly they treat their customers. Pass this on to Everyone that you know so they don't get Screwed Over by them. The Only reason I gave them 1 star is because you can't give them NEGATIVE Stars. I am going to have to Call, E-Mail, and Text the Ford Corporate Company and see what they can do!!! And see if they Really Care about their Customers.

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

Overall, I was pleased with my experience purchasing a 2023 Jeep Renegade Trailhawk from the…read moreEnterprise Wayne, NJ location. Jarred was great to work with and made this a simple and painless process. I took the car to my mechanic; he said the car was in great condition and saw no issues, so that was a relief. The only reason I am not leaving 5 stars as I was disappointed that they only provided me with one key fob. To obtain another one it landed up costing me around $500. When I asked where the other key fob was, I was told none of the cars come with this. Yet I was conveniently handed a business card of someone who could provide one. Kind of felt suspicious to me that they were holding onto the second key fob. Then maybe working with this guy to sell and program that key fob back to customers who just bought a car from them! Not saying this is happening, but I just don't understand after spending all that money, where is the second key fob? The car also had a really odd, shaped plastic front license plate bracket, in that was not the same height as a US spec license plate. I took it off and it was stamped "Nissan" on the back, so it was not for a Renegade, let alone even a Jeep! I had to spend $50 for one to properly fit the bumper and plate. When I picked up the plates, I mentioned this to Genesis. She told me to email her a screenshot of the purchase and would look into reimbursing me for this. I have not received a response yet. Again, minus the key fob and license plate bracket, overall, I am happy with my purchase. I would recommend Enterprise and this location to others and consider buying another car in the future if I am in the market for something else.

Let me start by saying working with Jared was an awesome experience.. When we got to the lot, my…read morewife and I were looking around for about 10 minutes. Jared came out to greet us. Saw the car we were looking at, threw us the keys and told us to go for a ride. Of course, after I gave him my license to copy.. My wife who has a difficult time making quick decisions. Had no problem here. Their transparency, with no added pressure made it a very pleasurable experience.. We were in and out including a test drive in about an hour. When it came time to look at financing for the car all of the lenders showed up on the screen.. He told me to pick one. Again, no pressure. When it came time to a pick the extras as far as warranties and things of that nature. Again, no pressure. While we were doing all of this, there was somebody in the backroom. Taking care of the motor vehicle paperwork. When we were finished working with Jared. They handed me the paperwork, and the keys. We went outside and put the temporary tag on. And I drove off. It really was that easy. We will be back!

George and Anthony were both outstanding in helping us find and lease our 2026 VW Tiguan, while…read morebasically trading in our old Audi Q5. The process could not be smoother or easier. Chris was amazing as well, and very thorough when he delivered our car. I highly recommend going this route versus going to a dealership that will give you never ending upselling sales pitches, trips to the "managers office" for negotiation, and haggle you for every dollar. Do a little research before contacting them to give them an idea of what you are looking for, they will do all the searching and additional research, while offering their professional input, and then execute with the dealerships on your behalf. Sharp, efficient, and very friendly service overall.

I was promised a resolution to my issue with registration weeks ago. Still no fix. I will be…read morecontacting an attorney and law enforcement tomorrow since they only respond to messages one week later

The car house comes highly recommend by my husband and I, we are repeating customers in May 2026…read morewe purchased a Mercedes E300 and recently August 25th we just purchased a Volvo Xc60 we are satisfied with both purchases. Omar is that guy that will take great care of you, you will not be disappointed with his customer service skills, the rest of the staff such as Collene who makes sure you receive your title on time , Greg also helped with making our last experience go well along with Omar of course. So if you're in search of a used luxury vehicle i suggest you go to The Car House in Butler Nj.

I purchased a 2021 Dodge Charger from The Car House, expecting a safe, reliable, and functional…read moreperformance vehicle. Unfortunately, my experience was extremely disappointing. When I bought the car, I was told it was in good condition and had been inspected. When I got home, I checked the oil and it was at 1%, essentially empty. I immediately had the car independently inspected, and the mechanic told me the vehicle was not safe to drive and that the issues needed to be addressed immediately. Based on that inspection, I felt I had been sold a lemon. I gave The Car House a chance to fix everything. They kept my car for over two weeks, despite it apparently not being worked on for most of that time. After getting it back, a second mechanic told me it looked like little to nothing from the first inspection had actually been fixed, making the entire process feel like a complete waste of my time. The tire situation was especially concerning. They replaced both tires with tires that were already in poor condition and close to the end of their life. I later nearly skidded off the highway, which was an extremely frightening experience. The mechanics were also very unprofessional. I was told my car was ready, drove two hours round trip to pick it up, and then was told it wasn't actually ready. Apparently, they couldn't figure out how to install the final tire. Five mechanics were trying to come up with a solution, while I, the customer who doesn't work on cars, suggested taking it to Mavis Discount Tire, which is ultimately what happened. Their initial solution was to try putting a drastically smaller tire on my Charger that was completely inappropriate for the vehicle and, in my opinion, unsafe to drive on the highway. Throughout this experience, I witnessed foul language between the mechanics, arguments, poor cooperation, attitudes, and solutions that gave me very little confidence in how my vehicle was being handled. Communication was another major issue. I've called over 50 times, and employees repeatedly put me on hold or hung up when I called about problems with the car. After everything, I ended up with approximately $3,300 in repair costs, along with lost wages and countless hours of my time. I've made the two-hour round trip three separate times, totaling roughly six hours of travel just dealing with this vehicle. Even when I initially purchased the car, it hadn't been properly cleaned. I asked if it was cleaned, they took it back, and it still wasn't even properly vacuumed. It felt like the bare minimum was done. I also tried to reach a compromise with Orlando, but the conversation became disrespectful, his tone was raised, he offered what I felt was the bare minimum to resolve the situation, and he ultimately hung up on me. I gave The Car House multiple opportunities to make things right, but unfortunately, I was left dealing with the consequences and expenses myself. Save yourself the time, money, and frustration. If you're considering buying from The Car House, get an independent inspection before purchasing and thoroughly verify everything you're being told about the vehicle. My experience was extremely disappointing, and I would not recommend this dealership based on what I experienced.

Chris is THE best. Great, honest service. Full and open communication. Will always be my family's…read morego-to.

If I could give 1,000 stars I would. My car was rear ended. Montville collision fixed it quickly…read moreand we're communicative. They also went out of their way to make my car look almost brand new on the inside. I hope to never have an accident again, but if I do, I would use Montville collision in a heartbeat.