I am writing to formally report a deeply disturbing and dangerous incident involving the individual…read morepictured below, who appears to be operating a tow truck on behalf of your company. Without any provocation, this individual verbally assaulted me and then attempted to ram my vehicle. The situation escalated further when he deliberately positioned his tow truck in front of my car, using it to intimidate and threaten me. He proceeded to move the tow platform toward my vehicle in a manner that strongly suggested an intent to strike it. The entire encounter was alarming and left me shaken. At no point was his behavior justified or appropriate. I remain uncertain as to his exact intentions, whether he intended to damage my vehicle, force entry, or otherwise harm me, but his actions were aggressive, erratic, and posed a clear safety risk. This incident occurred in the CVS parking lot located at 375 Queen Anne Road in Teaneck. Conduct of this nature is completely unacceptable, particularly from someone entrusted with operating a large commercial vehicle on public streets. I urge you to take this matter seriously and investigate it promptly. No one should have to experience this level of intimidation or danger.

Richie's towing is most responsive among 5 towing services I have requested…read more He was very reliable and provided best service. Strongly recommend.

Always he is really good guy the best price around i can call him anytime he never said notread more

Sicardo is the best around, good pricing and always responds quickly. He's towed for me several…read moretimes over the years, great guy to speak with too

Five Star Towing provided extremely poor service. Technician J050 - Enrique V was dismissive,…read moreunhelpful, and openly stated he was "having a bad day." He refused to work with me on payment options, dropped off the car, and immediately drove off. Unprofessional experience from start to finish.

5 Star Auto Service lost my car key and refused to compensate…read more On February 18, 2025 [this was actually 2024], a tow truck driver from 5 Star Auto Service (a contractor for AAA) came to provide service for my car. He asked for my car keys, which I immediately gave him. He used my keys to start my car, and after getting out, asked me to show him my insurance, ownership documents, and registration, as well as my driver's license. I provided the title and license, but I couldn't show proof of insurance. After carefully examining my documents, he told me that he couldn't assist me without proof of insurance. So the service was canceled. He returned my driver's license and title, but failed to return my car keys. The next day, I tried to find another towing company to take my car to be sold. While preparing all the documents and items for selling my car, I realized that one of my keys was missing. I searched my entire house but couldn't find it. I suddenly realized that the driver hadn't returned my keys to me. I immediately called him, and he said he didn't remember returning the key to me. I asked him if he could look for it, but he said he was working out of the office and couldn't go back to check. I told him that if he didn't find it now, it would be pointless even if he found it later because I was about to sell the car. He said there was nothing he could do. So I immediately contacted AAA to report the issue. AAA said they would get back to me, but I never received a response. Later, I followed up with AAA again and informed them that the dealer quoted me $500 plus tax for a new key. However, I still received no response. In May, I contacted AAA again. After verifying what happened, AAA told me to contact 5 Star Auto Service directly for compensation. However, 5 Star Auto Service shamelessly claimed that they never provided any service to me and, since three months had already passed, they wouldn't provide any compensation because I couldn't provide proof. In fact, I contacted the driver the day after I lost my keys and also contacted AAA, but they kept delaying and trying to brush me off. I really did lose $533! I tried to contact the driver to request compensation. Three months ago, he admitted that he didn't remember returning my car keys to me. Now he won't even answer my calls. This company is really shameless.​​​​​​​​​​​​​​​​

Excellent communication and fast service. No surprises with billing as is the often the case when…read moreworking with third party brokers. Highly recommend because you are dealing directly with the owner and Roy was very easy to work with.

Do not use.. period.. The quote will not match the pick up date. It'll be marked up. Awful…read moreexperience

Great company. Towed my utility body truck to the scrap yard for me…read more Operator got the truck out of a very tight spot. Had to shift and swail it like steel tuna. Bruce was friendly and personable. Great value for the work they did!

Best towing company I've ever dealt with they were so fast nice customer service really great…read morepeople highly recommend

fast service and good pricing. we requested transportation for our luxury vehicle and he was great…read moreat caring for the car

From the owner: AG Towing Solutions provides expert towing services across Passaic County and surrounding areas…read more With a commitment to reliability and rapid response, we ensure that help is always on the way when you need it most. Our professional team is equipped to handle a wide range of roadside situations, offering peace of mind to drivers. We pride ourselves on delivering prompt, efficient, and careful towing and roadside services, making us your trusted partner for any towing need.