I had a great experience purchasing my car here. The salesperson and manager were both extremely helpful and made the process smooth and enjoyable. However, I was disappointed by my interaction with the receptionist at the front desk (a young white woman with freckles). She was rude both on the phone and in person. When I asked a question, her response was, "I don't know," and her attitude became even more dismissive when I mentioned I was coming in to speak with someone who could assist me. I understand that everyone has difficult days, but customer service is important, and this interaction left a negative impression. I hope this is not the standard way customers are treated, as it does not reflect the excellent service I received from the rest of the team. read more

Juan Romero was an excellent salesman. He was patient and kind while helping both my husband and I. Juan attended promptly to any question or concern, and works with passion. He loves his profession, and it shows in his efforts very clearly. We wish him the best! Victor Preciado was an amazing help. He was very attentive, and worked diligently to me our every need. When I called the dealership, he came right away to the phone, and addressed any concerns that I had. Leonard Geldes was a third delight to work with. He gave me the patience and information I needed, not wasting any of my time. He was thorough in his paperwork, and very organized. What a wonderful and joyful team to work with!!!! read more

I recently brought my 2026 Mazda CX-5 into the shop. I was greeted at the service desk by Efrain who addressed all my concerns and informed me of important updates re my vehicle. Efrain is very knowledgeable, friendly, informative, and very professional. While I remained in the waiting room for 2 hours, Efrain kept me continually updated on the progress of my car service. Great guy. Great dealership. Great car. read more

The service at Wayne Mazda parts department was fabulous. I was advised about the part I needed, even though I was describing my situation incorrectly. The part had to be ordered and arrived the following morning. I told Dahian, the Counterman, that I was so happy I would have happily paid $100 for a six dollar part. I had tried unsuccessfully to get the part at a local auto parts store. read more

Dave in Service is always so polite and so helpful, He always treats us like family. All the employees are nice and I love sitting at the cappuccino bar. The cappuccino bar is a really classy touch and the ladies are always the sweetest, they will make you whatever you want. It really is nice while you're waiting for your car, to get a great drink and relax. read more

Steve in sales and David in service are the reason I keep coming back to Wayne Mazda. Both take care of me extremely well and I constantly recommend them and the dealership to people looking for cars. read more

I had a computer problem with my new 2026 CX50 . I did not purchase car from them. Got it in NY but I live in NJ. Made appointment and brought in car. Very professional staff. Everyone was so helpful and friendly. Everything about experience was great. I highly recommend it place. read more

Great experience with Tahseen today. His calm disposition and honesty was second to none. Got us into a 2026 Mazda CX 50 with a deal we loved - thanks Tahseen! read more

Wayne Mazda - Car Dealers Near Me - Wayne, New Jersey

This is a review of salesman only. I hate car shopping because of pushy salespeople, but James was a pleasure to work with. He is knowledgable, accommodating and not pushy at all. If I'm back looking at a Mazda, I will be going back to James. read more

they just moved to the largest Mazda facility in the country (and in the world too) and it's huge and looking fabulous... (this is a review of their service) The new building is the largest I have seen in Garden State for any brand and I did research a couple of years back when I got my Mazda CX50... I was here for my regular oil change ( which they do for free for a lifetime)... It's all hassle-free, you park your car in front of the service section, they take your car and you go to the service section, where they suggest some services (like alignment, filter change, tire, etc..) depending upon your car condition... they do not force you (that's the good part) And then I moved to the newly built waiting area... at a time 50-70 folks could sit easily and they had a couple of them. I liked the coffee machine and tried French vanilla... it was much better than these DDs and Bucks. For servicing- I chose to wait around and in 90 minutes, they brought my car to the front. Meanwhile, I checked out their inventory. I was amazed with their new building . One good thing is- while they change the oil, they also do a multi-point inspection, film it, and then send the video to your phone so that you can see your vehicle's condition and decide what to do. Good service, fulfilling what they committed at the time of purchase, nice staff... read more

Overall, I have mixed impression, there's some good (free oil and car wash) and some bad impression (long time to get plate and title, overpromised but didn't deliver, hard to reach out, still owed overpayment in fees). Bought a new car end of June. I had to call them at least 5 times before they finally get my plate in August (2 months later). Then, I've been calling (at least 5 times) and emailing them (Erik and Patrick) for the title. It is already 4 months and still got no response. Ed finally called and got it resolved. Problem is the title was stamped 2 months earlier so I don't know what's the hold up. Also, in the paperwork, I can see that I'm owed about $50 as the estimated fees are more than what's actually paid. Talked to Erik who guaranteed that it will be paid but I still have not gotten anything yet. I don't see a reason why it's so long to get paperwork and the check issued. We paid for this service but this has been a frustrating experience. Email or phone call should not be left unanswered if they want to maintain good customer service. Also, don't be surprised of extra charges like etch fees and paint protection where both will cost $800. You have to negotiate hard to offset these charges. Recently went for the free oil change and pleasantly surprised that I can get free wash too. Avoid weekends as wait time can be long. I probably waited 2 hours. I've claimed a warranty and you should do your own due diligence as the part they ordered seemed wrong. I called them to verify this and they acknowledged it's wrong. They said they are still investigating on what part to get. It is 2 weeks now and I haven't gotten update yet. read more

David Cosine provided excellent service. He is also welcoming and friendly. He gives all the details. He maintains contact.

Wayne Mazda can't be trusted. I returned a lease and was billed for damages 3 weeks after I turned my car in and I also had released a new car from them. Yes, the car had the normal wear and tear well within their guidelines. I questioned them about it asked to see the car, they said the car was sold to auction and due to I signed a contract when I leased they said I was responsible. You can't fix something that they don't still have. I will never lease from Wayne or any other Mazda dealer. I am a multi time Mazda leaser and this is how they treat their loyal customers. I have been leasing since 1992 and have NEVER been charged for anything read more

Back to 1 star for Wayne Mazda. Since this dealership changes management more times than Enron, it's a wonder they don't have more complaints. Call to make an appointment for a simple oil change, and they'll tell you the only opening is nearly six months away. Reach out to their service dept for assistance and you get an email from their sales dept. asking when you'd like to come in for a test drive. This place has become the 'puppy mill' of vehicles. Will never buy from them again. read more

Had a great experience working with Juan Romero when we to buy a new Mazda CX-70. He was patient, answer all our questions, did not pressure us but gave us the differences between various models as we decided what we thought was best. We would work with him again. read more

See David Cosine (Service Advisor) at Wayne Mazda. He always takes care of my issues, big & small. From free oil changes & car washes to extensive in-warranty repairs. Dave always has a smile for you! PS: We are driving our 3rd & 4th CX5 daily; wife has a classic (2001) Miata that always puts a smile on her face when she gets behind the wheel. Very satisfied with Wayne Mazda and of course with David Cosine. read more

I am so happy I went with Wayne Mazda! I am sitting here at my first service for an oil change and my salesman Jeremy came over to say hello! I love that the people here remember their customers and truly treat them like part of the Mazda family. Also, the new building is state of the art. The waiting area is comfortable, providing free WiFi, coffee, etc. I highly recommend Wayne Mazda and particularly, salesperson Jeremy! read more

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I am giving my 5 star review solely for Chad as my salesmen and hector as a manager. Chad was very helpful and considerate of my car buying needs. There was a little problem with day of pick up Hector was helpful but Mason the other manager really needs to learn how to speak to customers as a women I felt his tone was degrading. read more

Wayne Mazda - Car Dealers Near Me - Wayne, New Jersey

Horrbile experience Inconclusive video they didn't damage my vehicle stuck by their story and won't fix read more

Mad props to Cesar for excellent customer service and to Cortneigh for the delicious macchiato. This is a nice new building and Cesar did a stellar job welcoming us and walking us through the leasing process. Thank you! read more

Read the reviews of the dealership before you go! We ended up buying a CPO car here which we are happy with, but be prepared for the buying process to suck. As people have mentioned, the first time they show you an offer sheet, there's going to be a $800 fee for VIN etching and some car coating thing that they do not advertise anywhere and technically should be optional but aren't somehow. Our sales person was fairly transparent and said it was basically a dealer fee but could negotiate on it. We ended up going back and forth 3 times before they agreed to drop it but it took forever. They also initially listed the total MSRP on the order sheet and not the "internet sale price" which was $1,500 less. I have a hard time believing this was by accident and wonder how often this happens to other people. Lastly, I would HIGHLY recommend getting your financing somewhere else. The finance guy was a stereotype of who'd you expect in that role trying to tack on a bunch of additional coverages, insurance etc. We have high scores and they said they try and get you the "best rate" but the best rate they could give us was 3 points higher than our credit union. Definitely shop around and if you go with them, make sure you know exactly how much you're paying in the end and get your financing lined up ahead of time. It was a 3+ hour process just for the sales/financing which I would gladly like to have some of that time back. read more

Update: I've been told I will get a call back and have not received any communication from the dealership regarding my faulty car that I've had to deal with for 5 months. I've been told I will get a call back 7 times now, they have never called me. Please, if you want to be treated like a decent human being whose time is valuable, do NOT visit this dealership. read more

I am a Jeep or GM guy with my current ride being a Grand Cherokee. My brother is looking for a car and I told him Jeep, GM, Mazda or Subaru....I don't do German cars or Toyodas and Hondas because most of those are just family haulers with no driving dynamics or real off road capability at all. Mazda is a stretch for off road (but surprisingly capable) but their driving dynamics makes up for it. All wheel drive, biggest engine you can get and loaded are the requirements and parameters. No skimping on stuff since this is not Lego and bolting things on later is next to not possible with most new cars. It is down to a Jeep Wrangler, CX-50 or CX-70/90. I am rooting for the Wrangler since I have owned one but Becker at Wayne Mazda did an excellent job of detailing the differences, variations and possiblities of the Mazda line. Seems the Premium Plus for the Cx-70/90 and the CX-50 Premium Plus Turbo is what my brother is looking at and what I will checkbox. Becker was thorough, knew the speeds and feeds and did not come off like 99% of the sleezy car sales people out there. He came off professional, knowledgeable and credible...So much so that my brother said he would buy from him if he goes with a Mazda. The selection and color choices were more than everywhere else we have been to and the location was nice, clean and inviting...Note to manager - do not keep sleezy sales people. Train them up like Becker.they are expanding and the new location had pavers which I noticed and pointed out as being far more pricey than tar so, business must be good. Seems like a great place to buy a Mazda and I would definitely recommend asking for Becker! read more

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I'm starting with this review and following up with an email to Mazda Customer Experience Center. I am extremely disappointed with my recent experience at Wayne Mazda and feel compelled to share so that others do not go through the same frustration. I live in Connecticut and on July 30, 2025, I purchased a Mazda CX-5 from this dealership. At the time of purchase, I was given temporary tags that expired on August 28, 2025. Mike Z in finance assured me that my Connecticut license plates would arrive within 3 weeks and that all I needed to do was complete a VIN verification. That seemed simple enough. As the expiration date approached, I began reaching out to my sales representative, Sebastian, who did everything he could to help by relaying my concerns to management. Unfortunately, management completely dropped the ball. I was told someone from management would call me on Friday, August 29, the day after my temporary tags expired. That call never came. Because of Labor Day weekend, I waited until Tuesday, September 2, and when I called, the receptionist told me management was busy with customers. I left a request for a call back, which never happened either. It was not until September 3 that I finally heard back, only to be told my plates were ready and that I now needed to pay a fee to have them delivered. This shocked me because this is the second vehicle I have purchased from Wayne Mazda, and the first time I went through this exact same issue of waiting too long for plates, delivery was free once they arrived. At no point during my recent purchase was I ever informed that a delivery fee would apply. When I asked to speak to a manager, I explained my history with this dealership and my disappointment. The manager flatly told me that this was "a new policy" and there was nothing they could do. What makes this worse is that Sebastian, my sales representative, was excellent throughout the process. He was professional, patient, and did everything in his power to keep me updated. The problem here is not the sales team. The problem is with management and the way they mishandle customers once the sale is complete. I am loyal to the Mazda brand and this is the second vehicle I have purchased here, but after this experience it will absolutely be the last. Wayne Mazda needs to understand that customer service does not end once the papers are signed. Communication, accountability, and respect for the customer should be non-negotiable. Sadly, this dealership has failed me on all three. read more

Wanted to post an update that I started getting a tire error on my car so I decided to call a different Mazda dealership for service since Wayne is notorious for 3 month waits. I was then told that there was a software recall and they would fix it when I bring the car in. Nobody at Wayne or Mazda themselves notified me of this recall and had I not gotten this tire error I would never even have bothered to take my car into service since I barely drive it. This is ridiculous and pathetic and this will be the first and last Mazda I ever drive. read more

Stephen Zagoric's amazing person to deal with. Took care of us and service was fast and great. Thank you.

This is solely for a review for service. I had an appointment today at 7:45am, when I arrived I walked to the service desk and advised them I was scheduled to have a second key done as when I purchased my vehicle on 12/30/24 I did not receive an extra. (I was told the second key is complimentary) The only complaint that I have is that I waited three hours just to be told that the key wasn't in stock and I would have to return and reschedule an appointment when back in stock. I understand that when it comes to vehicle maintenance it takes time but making me wait three hours, just feels like a complete waste of time. I imagine it couldn't have taken that long to look into the inventory system to check if the key was in fact in stock or not. Besides this, I have had a pleasant time purchasing my vehicle from Wayne Mazda and the sales team made it such a quick and easy purchase. I'm happy with my New car just wished there was a little more consideration for time when it comes to service. read more

Removal of obscene fees and shady deals. Thankfully I know what I'm doing and was able to walk away without being taken. Went to Ramsey and leased a more expensive vehicle for $96/month less per month, received $1k more for my trade and received GAP included in my deal that Wayne wanted to charge me more for. Buyer beware. Do your homework and ask for the deal to be itemized to see how they're padding their pockets and screwing you. Oh yeah, free oil changes for life Read other reviews because it takes months to get an appointment. Also, they're not very good at getting plates and registration before the temp expires. Again, read the reviews!!!! read more

When leasing my Ioniq 5 through Wayne Hyundai they made my first 6 month service appointment for me fast forward to me arriving for my 11am appointment stating it would be 2 hours for my tire rotation. Why have appointments if you are going to make people wait around for 2 hours. They also do not have enough seating to accommodate all the people waiting around for 2 hours. read more

I visited Wayne Mazda on July 4th. I first called, had a pleasant conversation with one of the reps, set up an appointment same day and was matched with James. James was super nice, helpful, listened to my preferences and really tried to guide me in the right direction based on my budget. He was patient and pulled 3 cars for me to view. At the 3rd car, I knew that if we could work the deal that I was leaving with a vehicle that day. (Initially I had no intention of getting a car same day, I truly was going to see what the Mazda was all about as I had never driven one.) While the dealership is a bit of a drive from where I live, I am happy that I chose to go with Wayne Mazda as everyone was a pleasure to work with. James, Ray, and Nalda were my A team that day! read more

Wayne Mazda - James was great! Left with the Mazda 3 Hatchback AWD - Car Dealers Near Me - Wayne, New Jersey

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Thank you, Ash Choudhury and Mike Zeidan, for a fantastic car-buying experience. I didn't know car buying could be so smooth and enjoyable. I appreciate your professionalism and customer-first approach. Thank you! The dealership also seems excellent, with unique perks and a lovely atmosphere. Every time I called, I got an immediate and friendly response. read more

Ridiculous dealership to buy a car from. Do not buy from here. They have THOUSANDS of dollars in hidden fees and forcing you to pay for packages such as "anti-theft" and "appearance" and "certification fees" which are either OPTIONAL or not REAL. Certification fees are NOT NEEDED. A car that is priced at 25k. Hidden fees will make it over 32k out the door. Scams. Buy your car elsewhere. I waited a week and at a Mazda in Morristown, I got a brand new 2023 with 10 miles on it for cheaper than what this dealership wanted for a 2021 with 30k miles on it AND with a BUNCH of scratches. If you care about how you spend your money, don't come here. The salesman was very kind and respectful, but I am so glad I didn't get scammed into paying those prices. read more

Dealing with car problems is always so stressful but Wayne Mazda has the most amazing staff that takes away the hassle. Steven Almonaco has been my service advisor twice and I could not recommend him enough. He truly cares about his customers and makes me feel comfortable every time I come in for service. read more

The place is kind of a joke. When we came in nobody came over and ask if we were interested in buying a car, we had to approach the desk and ask for a sales person. Meanwhile, when we finally got the sales person we could see the other car sales associates approach the new potential buyers. It is kind of interesting for the selection of potential buyer.Thus, the customer service it is horrible unless you show some type of standards they go by. Another issue is that they waste your time by posting an ad that is no longer available. We came to see specific car just to hear it is sold. I understand that the cars sell out and that this kind of ads still keep the buyers to come over but this kind of fishing is incompetent. read more

Bought 2025 cx5. Carbon edition. Hector Sales manager and Nick one of the Service advisor. Patient and listens To the customers needs and delivers. read more

I went yesterday to look at suv but wasn't going to purchase 1 right after my accident. Went to other dealers and weren't impressed. Figured I stop in to see what Mazda had to offer and lo and behold I left with a CX 50 Premium. The sales person Brian who took me to test drive one was pleasant and knowledgeable and not pushy. He explained things to me about what to expect in getting a Mazda. After running ny credit I met with the manager Ed and he was very pleasant. Was not pushed into something more that I didn't want or need. After being at the dealer and squaring all the details I met the finance person Manuel and he was a delight to deal with. I already have a date to come in for an oil change. I would recommend Mazda Wayne if you are looking to purchase or lease a Mazda. These guys were on the up and up. They did not ignore you, push you or not listen to your needs. read more

Wayne Mazda - My new suv in my driveway - Car Dealers Near Me - Wayne, New Jersey

Disappointed with Wayne Mazda's Warranty Service My experience with Wayne Mazda's extended warranty service was terrible. I bought a new car with an extended warranty from them, but when I had a major issue which was estimated around $7000+. Extended warranty they offer is trash, it will not cover any major repair. They will play games and deny all claims. The dealership mechanic and the Mazda warranty group inspector disagreed on the coverage, causing a lengthy back-and-forth that got me nowhere. Despite repeated attempts, I couldn't get a response from the dealership regarding the status of my claim. Avoid Wayne Mazda's extended warranty service and consider other dealerships altogether or get a different brand. read more

I was given a price on a car via the internet. Vin # jm3kfbel7ro536311. We made an appointment on 8/24/24 to buy the car. I arrived at the dealership and sat with the salesmen who informed me the car was not there. ( never once in the week prior did they tell me this) . He then promised to give me the next model up at the same price. He came back with the paperwork and it was 3000 more. ( another lie). After agreeing to split the difference and paying 1500 hundred more they informed me I was not eligible for the special 2.9 percent financing ( Despite excellent credit) Because they gave me a special discount on the car. They wanted to charge me 8 percent. Despite showing them the exact car and pricing they promised me through email. I left do not under any circumstance trust these scumbags at this dealership. After I left went to another Mazda Dealership in and out in 2 hours with the car I wanted and the 2.9 % financing read more

They offered me less than half the value for a trade in on my car. Seems like they wanted to legally steal my car. Dear Wayne Mazda. That cost you a sale. I may be a female but I'm not "that" female. read more

I had a terrible experience with this place. Despite having our car for less than a year, we already have an issue with our window. They claimed they checked and it was not covered under warranty. When we asked about getting a copy of the warranty they then stated we didn't have one. After paying $200 for a diagnostic, they wanted to charge us an additional $500 to fix it. Avoid this place - from sales to service, they're only interested in making a quick buck. read more