Had a problem with my Ioniq 5 and had to have it towed to Wayne Hyundai. Bryan in Service assisted me, and he could not have been more helpful or friendly. He kept us informed every step of the way and texted us updates so I didn't have to call. They finished the repairs earlier than they estimated. The whole process was fairly easy, and Bryan was great. read more

5yr been asking for a buy back. This 2019 Hyundai Tucson is a lemon with electrical issues and there's no recall. 5hr of my time again on headlight and tail lights out. I'm fed up I WANT OUT OF THE HYUNDAI FAMILY. It's not normal to be on your 2nd battery and new bulbs every 5-6 months. read more

Wayne Hyundai - Bulbs out. replaced the battery for the second time day before Halloween. Appropriately this car has been a nightmare. - Car Dealers Near Me - Wayne, New Jersey

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My appointment is 11:15 at 12:45 they still haven't taken my car in , it's a simple oil change. I bought the car in September they offered free oil changes, this was my 1st one and it will be the last! Why make an appointment if u just want to get me into the building and have me wait forever. This place is horrible read more

This review is gorgeous Genesis of Wayne. I. Bought a 2026 Genesis from Genesis of Wayne. Everyone who worked there was professional and courteous. My salesman was Jeff. I highly recommend him. It was my 5th Genesis. I bought a GV 80. Drove it to Florida later in the month. A great ride! They had to send registration to me in Florida and when it came in, they send it overnight to me. In the market for a Genesis, go to Genesis of Wayne. read more

The agent I had for servicing listened made sure settings were correct and he came out to the car with me. Previously I was not happy

Great service, very knowledgeable and no games. I highly recommend this dealer. Sharaf, Andi, Jessie and Toni provided great service and made something that is usually very stressful as easy as it can be! read more

Had such an easy and smooth car buying experience at this Hyundai dealership. Everything was straightforward and stress-free. A big thank you to Ash for making the process quick and enjoyable -- highly recommend! read more

bought brand new 2024Hyundai kona in October 2023, in Wayne nj, just under a year in August 2024 started having issues like while driving the car lost electricity for a miner, the supervisor totally blew me away stating since it's back running then I'm all good shortly after rhe right side of the screen starters to glitch and blackout , have gone to service many many times with no results either come back because this is just a maintenance appoitment so I made special appointment but since the screen was working again was told to come back, I took off from work running to dealer so they can run code when my screen was black but service manager in Paramus the lady was very rude, didn't want to give me her name as she don't know me whi am I to ask her name, she did not run the test in my car and told me to go back where I bought the car. Made another appoitment as I was told so we can get a loaner for me while they will test my car but it might can few weeks when arrives was told hyundai don't do loaners and if there is I need to be on waiting list which tha specific appointment was made few months later that I will get something to ride to work. Was sent home again, called corporate and was promised this issue to be solved I even got a dealer call September 3, 2025 that within 10 days I will get that long wait loaner and I can leave my car but never anyone called me with that loaner so I called again and guess what was told there is no loan whomever I talked there is nothing in the system that I'm not waiting list for anything. so disappointed with Hyundai, I'm first time Hyundai brand owner and regret so bad, never buy it again or recommend for false Hyundai advertisement how Hyundai is the best warranty ever and customer satisfaction guarantee it's a scam and lie. If I wanted to buy a car without a working radio or not working GPS, Bluetooth or camera or CarPlay I would definitely bought it with great cheap price meanwhile I thing I'm buying brand new best warranty out there car that will be with me for years is a big lie and mistake read more

Wayne Hyundai - Right side screen glitches and eventually blockout - Car Dealers Near Me - Wayne, New Jersey

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I had an appt for an oil change and was told when I got there it was a 90 minute wait. They told me that is a typical wait time for an oil change. Why take appointments if you're going to make people wait that long? I left and will not be back there for service read more

After driving off with the Tucson on 3/8/25, the problems started. On 3/25 I started receiving daily calls from the previous financial institution saying the dealership never paid off my old car. I called the dealership on 3/25 spoke to Fred (salesman) returned my call & never followed up. Called him again on 3/27 & 28 no call back. I then tried calling the finance department 3/30 & 31. Simon finally called me back and said they are "working on the check". It's 2025, there are no "checks" . They are quick to make a sale, and quick to ruin your credit. read more

So disappointed, I was charged $144 to change a cabin air filter?? I never agreed to that price. I am not stupid. Totally taken advantage of. I called several times and nothing. I emailed nothing. I called again and got a service manager on the phone. He asks me how much I should be charged? really? Offered me a credit but not against my credit card bill. Lesson learned. Total scam and very disappointed to be treated this unfairly. shame on you. read more

I had the worse experience at the Hyundai dealership in Wayne New Jersey after buying my Hyundai car. I felt cheated out of my money and literally humiliated after taking in my car for several recalls. I got charged twice for diagnostic fees even though it was recalls. After they gave me the car back saying everything was fixed for the recalls and the was ready: I drove the car home and it literally turned on the freeway. I had my car towed twice and they said I had to pay $6000 for a new engine. So i refused had had the towed back to the house. When I opened my car to get some paperwork, I noticed that the Hyundai service technician left a large engine piece in the back seat. Then I opened the front hood and there were many pieces layed on top of the engine and the battery. The service technician never put back all the parts he took out. What a crooked mindset and full blown discrimination because I was an American Middle Eastern. From the Hyundai mission standard, the company gives highest respect to white people only. Whereas, if customers were Italian, Asian, Middle Eastern, African American and Hispanic we are all NUMBERS not human beings: the Hyundai service supervisors train their service technicians not to respect their cars and minorities are disrespected, overcharged and ignored. I urge everyone not to trust Hyundai dealerships for their service repairs on your cars. Hyundai supervisors will give you a fake smile and greeting then a kick in the "behind" later. Hyundai service technicians were found deliberately swapping your good car parts and replacing them with old pieces so after a couple months or so later you will have fix your cars again. That's cheating, dishonest and that's how they make dirty money off minority customers while white customers are given new car parts. Please watchful, vigilant and ask questions. Never allow Hyundai supervisors to step on you and treat you as a NUMBER! We disserve better treatment and fairness as well just like white customers. Shame on Hyundai supervisors for not verifying completed work from their service failing technicians and trashing my car! Do not buy Hyundai cars, they are very unreliable filthy cars! read more

I had the opportunity work with Joe on leasing a new Kona, he is a great salesman to work with. He cares about his customers and is a nice person. He checked in with me a day or two after I picked up the car to see if I had any questions and to see how I liked the car. I had a question about a feature in my new suv today and he helped me activate it. read more

I own a 2025 Tucson with a company-wide complimentary 3 yr maintenance package. I called Wayne Hyundai service for an oil change & tire rotation and was told by the service advisor that they would not honor the complimentary service As I did not purchase the vehicle from them. Phoned another nearby Hyundai dealer (where I did not purchase the vehicle) and they are honoring the free service. Shame on Wayne Hyundai. I purchased two new Hyundais in Florida before moving to NJ. Wayne Hyundai lost a customer for life. read more

I am waiting for my plates for over 2 months. Cannot reach any representative. When I did the representative told me that he has no idea what the story is and I asked him. What's the story if I get a ticket? He told me if I get a ticket. I should not drive the car.I told him what do you mean?I should not care to drive the car.It's a car that I pay a fortune every month.I just don't get it read more

I rarely write reviews, but my recent experience at Wayne Hyundai was so frustrating that I felt compelled to share. I leased a 2022 Tucson and was nearing the end of the lease when the internet manager promised a low financing rate due to the vehicle's low mileage. Expecting a quick process, my wife, infant, and I drove from New York to New Jersey to finalize the paperwork. Upon arrival, we were shuffled between sales consultants, only to be told the promised rate wasn't possible because the person I spoke with was new and misinformed. To their credit, They apologized for the error and offered me a full tank of gas but we already filled up prior to coming to the dealership. What should have been an hour-long visit turned into a 3-hour ordeal of renegotiating terms, with an infant to tend to during this ordeal. Since I was completing the deal in New Jersey, I had to surrender my New York plates and was told I'd receive new ones for re-registration in New York. After signing everything I was walking out to the parking lot and the finance manager had to run out because he forgot to take a payment at signing. Over a month later, I still haven't received my plates. My first call revealed they hadn't even started the process, and I was told to call back. The next week, I was promised a call before the day's end with answers because they just sent an email to the NY DMV, which never happened. After more calls, a representative of the dealership was nice enough to began updating me via text, only for me to learn the dealership failed to process my insurance binder and ID cards during our visit and never completed the filing for my plates. I'm now stuck with a vehicle displaying an expired temporary plate, waiting for resolution. The dealership's lack of follow-through and disorganization is astounding. If I hadn't persistently followed up, I'd be even further behind. We chose Wayne Hyundai because of a decent past experience at their old location and the false promise of a good rate, but this visit was a disaster. The entire process was chaotic, and it's clear they don't prioritize customers post-sale. I strongly recommend avoiding this dealership until they address these systemic issues. read more

Would give a zero if I could! This has been the worst car experience of my life. Not only is there always something wrong with the car but there are no appointments for weeks (sometimes months), never any loaner cars and when you do get an appointment, the car sits for days before it gets looked at! No manager calls back or will see you face to face. I recommend you Call corporate and get a case manager assigned for all issues to at least have documentation of their unprofessionalism and lack of follow through. Oh and nothing is EVER covered under warranty! Would never purchase a Hyundai again. read more

I have been trying since middle of February to get in touch with someone to give me instructions on how I can get reimbursed for a damaged tire. Have not heard back from anyone from Dealership read more

I purchased a brand new Ionic 5 from Wayne Hyundai. The reason I purchased this car was because it was a limited in gray paint and black interior. IT HAS BEEN THE WORST EXPERIENCE FOR A LARGE PURCHASE I have ever experienced. I implore you to find another dealer. I'm writing this as a second review. The first 1 star (0 star) I shared was forcing us into Capital One financing when we wanted to pay cash. This review is in reference to how horrible the service is after the sale. Something that I did not consider is that I have to deal with this dealership after my purchase. I can honestly say Wayne Hyundai has no interest in their clients. Their policy should read "Give us your money and get out" Just contacted Wayne Hyundai to get a DIGITAL copy of our Bill of Sale that I need for our taxes. Their response "you have to come into our showroom to get it" - "we will not email documents" Um, I said DIGITAL copy - why would I have to come in? I live in Washington State.... "Sorry you need to come in to get a digital copy" READ ALL REVIEWS OF WAYNE HYUNDAI FIRST - PLEASE STAY AWAY FROM THIS DEALERSHIP read more

My daughter had the worst experience with this dealer ! first they don't know how to communicate never let you know what is going on they promised they would have the car she wanted by wed she had to reach out to them several times before getting a answer and still it was a runaway up until the time she picked it up the last min now she is waiting for over 30 days for license plates and they never did what they were suppose to . Terrible customer service never again !! read more

Engine light came on, tried to schedule service. Service said the earliest they would be over a month. Also, well over a month to schedule an oil change. Stay away as they do not support the vehicles they sell. read more

I would avoid the dealership bc lack of knowledge about the vehicles they sell and the fact that they try to bait and switch with vehicles. They also seem to not like to answer questions about the cars, possibly due to lack of training on what they sell? read more

The worst leasing experience. This company does not respect American veterans. I leased a new Palisade from this dealership. I have special Army veteran license plates from my previous vehicle. Instead of doing a simple plate transfer, this dealership put in for new regular plates. The salesperson, Fred, repeatedly lied about the status. Eventually, my 1-month temporary registration expired, and I could not use the car for one week until receiving new plates. But these are not veteran plates that I earned with my service to this country. Fred and his manager were completely unsympathetic and refused to remedy the problem or reimburse me. Now I have to deal with the DMV myself and pay more fees to switch to my veteran plates. read more

I'm so disappointed with this dealer.  Purchased a car in November 28 2023.  Now it's January 31, 2024 still no car registration yet.  The sales representative never reply to emails.  It seems like after he makes his sale, he doesn't care about finishing with the customer.  I didn't even get a bill of sale from him. They made a mistake by registering my old car instead of new car. Despite my repeated attempts to follow up and resolve the matter, the responses from your dealership were inadequate, and the issue remained unresolved. This experience has made me question the reliability and professionalism I would never buy a car from them again!! read more

Nathali was great. Very polite, professional and informative. It was a pleasure working with her! Bought my first Genesis at Wayne Hyundai today from Nathali. read more

Nathali was friendly, helpful and knowledgeable. Made the purchase process enjoyable. Ask for her if you go n

I recently purchased a car from Wayne Hyundai and it was the best car buying experience I've ever had. I was nicely greeted by Bryan C., he was not pushy or aggressive. He helped me find the exact car I was looking for. I was able to take the car for a nice test drive. Before I left, I was made an offer that I couldn't refuse! The transaction was effortless, with no hidden surprises. The car was cleaned and I was given the key! The best part was, Bryan took the time to review with me every single button inside and outside of the car! Never have I met a salesperson who was actually knowledgeable!! Since then, we have been emailing to ensure my happiness and answer any new questions that were not resolved by the owner's manual. Great experience, highly recommend! read more

Wayne Hyundai - Car Dealers Near Me - Wayne, New Jersey

My salesperson Jeff was extremely helpful and he is very pleasant. This was actually my second time at Wayne Hyundai leasing a car. Hopefully Jeff will be here for a long time and next time I come for a new car, he will be able to help me again. read more

DO NOT USE THIS DEALERSHIP OR BRAND! i was pressured into signing a lease and trading my lease early. Waited hours for the car that night instead of being able to get it the next day done. Wasn't even given an inspection sticker and charged for past leases payment when i did not have the car and i agreed to the trade in was not even advised once to turn off any auto pay or any other settings. No one at the dealership can help and the finance team said sorry. Save your money and your time and go with a brand who cares about their customers and doesn't sell from them. read more

It's been almost 4 months and I still have not received my registration. I contact them every week and they still have not given me the registration. read more

have had my car for 9 days and counting for a sensor issie. was told my car dropped off on a monday that it wouldnt be seen until. thursday because it has to go Into "queue" . no loaners either .. still waiting on my car and no end to. site . I own another Hyundai and sent to another dealer. same deal I make an appt.. and I get the car back within a day. dont understand how this dealer thinks it's acceptable to keep the car this long . especially without a loaner. they blamed it on the dealer being under construction.. not my problem.. schedule better! read more

Had a great experience from the moment we arrived until the time I drove away in my new 2025 Hyundai. The salesman, Armondo, was very knowledgeable and showed us how everything in the vehicle worked. We told him what we were looking for, and he went and drove it up for us to look at. It was the color and more ! We haggled over the price but they were very negotiable. I couldn't be any happier and I can't wait to drive it around town and work. I highly recommend this dealership. read more

My original post seems to have been deleted. So, here it is again: DO NOT, I REPEAT, DO NOT waste your time by going to this dealership.  Sadly, besides the fact that they aren't willing to negotiate, they treat loyal repeat customers very badly.  It started with Allison and Araceli, refusing to give me any pricing through email or text.  When I spoke to a gentleman today, who I assume was a manager (I can kick myself for not getting his name), told me they are instructed NOT to put any pricing in writing.  Shall we say SHADY???  DISHONEST??? This would have been my fifth Hyundai, my third from Wayne (2011, 2013, and 2019), but clearly they do not know how to treat VIP customers.  Whomever was just texting me (Allison, Araceli, or the manager) had the audacity to insult me and tell me that they have a less trim line that is within my budget.   They also used the same excuse someone else wrote about in their review of inventory is limited right now resulting from the pandemic chip situation.  They have the vehicle I want on their lot and they refused to negotiate.   They also say they will beat any offer.  Clearly they don't do that...clearly it is just a ploy to get someone to go to their dealership, keep them there for hours playing the "I have to talk to my manager game," and hopefully wear a person done to seal the deal.   I am VERY big on customer service and being treated well.  If that is done, you have a customer for life.  I will also recommend you to my family, friends, and co-workers.  HOWEVER, if you don't treat me well, you have lost a customer for life AND I will steer people away from your dealership.   Lastly, it sickens me to read a review someone wrote about how this dealership took advantage of an 84 year old dad.  THAT IS DISGUSTING!!!  SHAME ON YOU!!!!    Wayne Hyundai, would you want someone treating YOUR father that way???   So, please do yourself a favor and NEVER give your business and hard earned money to Wayne Hyundai!!!! Read less These are screenshots of text messages that I am getting from someone at Wayne Hyundai because I wrote a bad review.These are screenshots of text messages that I am getting from someone at Wayne Hyundai because I wrote a bad review. These are screenshots of text messages that I am getting from someone at Wayne Hyundai because I wrote a bad review. read more

Made a appointment for a oil change 5 months ago (that was the soonest) I showed up at my scheduled time and they said it would be 1 hour and 45 min before it is completed. There is a big difference between the sales group and service group. There was 8 bays that did not have any cars. Last time they said it would be better once the construction is done. My estimate would be that it is not even half done. I will NEVER go back for service. read more

New Kona Ultimate!! for my not so little baby anymore. The whole buying process was so easy! The entire staff was great from walking in, to sales, management & finance. Rick Klein, my sales consultant, was excellent to work with and is very knowledgeable about the vehicles he sells. He efficiently guided me through the entire process and even followed up after the deal was done! I've dealt with many dealerships and hands down I must say, this was the best and easiest buying experience yet. Thank you Rick and team Wayne Hyundai!! read more

Wayne Hyundai - 2020 Hyundai Kona Ultimate (Chalk White) - Car Dealers Near Me - Wayne, New Jersey

Wayne Auto Mall & Wayne Mazda. Same people. Last Oct 2022 I tried to get an appointment for a simple WARRANTED oil & filter change. They told me my next available appointment was in MARCH of 2023!!! Glad it's not a priority...for THEM! So since I am a low mileage driver I said the heck with it... NOW, I get a recall for my 2020 Elantra and try to get an appointment for it and the oil change I was to wait for in October...still following??? Seriously, not many miles have happened since then so I'm glad it's synthetic oil. The web appointment put me (with a RECALL guess it's not that important..........TO THEM), AND I am now waiting till August 29th 2023!!! Suddenly, I receive a phone call from some one who saw I was making an appointment from the web...day late, dollar short. I admit to blowing a gasket, as it were when she tells me the REASON is because there are OTHER people getting work done too????????? That is a BS reason...of course there are other people getting work done...it's called being in BUSINESS!!! Isn't it interesting that I am being told the same 6 month period is the wait time? I love the car...have always enjoyed the sales people but I may NEVER buy another car from any of their dealerships on Rte. 23 in that area again, since they are one and the same owners. The HANDS DOWN WORST service that I have EVER experienced in my long life. This is NO WAY too run a business........NO WONDER they offer LIFETIME oil changes...JUST TRY TO GET ONE! read more

I saw a car on line at Genesis of Wayne in December 2022. I was told it was in transit. I said I wanted it when it arrives. I was asked for a credit card # to hold it. I gave them my Visa & was told I'd be notified when it came in. I saw on Genesis USA that the car was delivered to the dealership. When I contacted them to complete my purchase, I was told it was sold to someone else. Then I was told they had other Genesis' cars available. But not the one I had been promised. Apparently their word is worthless. read more

If I could have rated this place a zero I would have!!! Do not do business with this dealership!!! Jay the supposed General Manager is one of the worst business men I have ever encountered. Needless to say the staff that works for this place is just as bad. Do not believe a word that is told to you - they lie and misrepresent everything and Do Not honor the deals they work out. You will waste your time here and I recommend never stepping foot in this establishment!!!! I can see why they have so many bad reviews and this I'm sure is truly only a small representation of the horrible experience most people have had with this business. They are the true definition of a JOKE!!!! read more

This locations gave me the worst service experience I've ever had! I drive a 2023 HYUNDAI Santa Fe, and as luck would have it, it decided to break down on me just as I was dropping my kid off at school. So, I had to get it towed to their specific service department located at 1244 State RT 23 in Wayne. After explaining the situation to the service manager, can you believe they couldn't even offer me a loaner car when I dropped mine off? And to top it off, they promised to call me when one became available. Well, let me tell you, I ended up spending over $500 on Ubers over the course of 10 agonizing days because this sorry excuse for a service center couldn't provide a loaner. And every time I called to check on my car, they just kept giving me the runaround, blaming it on parts coming from the west coast. And when they finally got the parts, surprise, surprise, they were defective, so I had to wait even longer! Mean while the payments for THE CAR I DONT HAVE were being deducted regularly without fail or delay from my account. I was paying for a vehicle I didn't sign up for or wanted. FIFTY SIX DAY I went without my car, with no updates, no timeline, and no service managers available when I called. I had to escalate the situation to corporate, and even they were stunned by this locations incompetence. When CORPORATE finally got an update, can you believe they were ready to trade my car to someone else without even informing me? I had to miss time off work just to go down there and sort it out. And when I finally got my car back, it was a mess! Mud on the dashboard, an empty gas tank, filthy interior, and not even a token offer to clean it up! And to add insult to injury, the service manager couldn't even be bothered to come out and explain the situation; he just handed the keys to someone else and bid me goodbye. This has been an absolute nightmare, and I can't wait to ditch this car. I expected more from Hyundai. Extremely disappointed. read more

Steer away to avoid deception and unprofessionalism If I had known that Wayne Hyundai had 26 Better Business Burea complaints against them in 3 years, only 8 of which have been closed in the last 12 months I would have thought twice about doing business with the dealership. This is your warning and while I have submitted a complaint to BBB as well as various review sites I am thankful to be done with them and now just there to warn others. I went to Wayne Hyundai because they had the specific model and color vehicle I wanted. I had a Consumer Reports Build and Buy report stating a specific discount. Yet because I wasn't financing they would not apply that full discount because the dealership made money from the finance company. When we asked to review the specific costs the salesman, Ralph, advised in a curt manner that he wasn't there to go over everything line by line. As the deal was progressing additional fees were added and it took a manager to explain everything accurately; Fees for etching and clear coat were required but no such etching ever occurred as they merely affix stickers in door jams where they cannot be seen for any deterrent value and if a clear coat had been applied why was the car still dirty. During signing of documents we were informed that the car software was up to date though we soon found out that was a lie as there were specific updates that came out the day prior that took hours for me to do the update. The car was not properly cleaned with sap still on it upon delivery. The clincher came when I received a telephone call 10 days after driving off the lot from their manager, Harold Vargas, that they could not complete my new registration as my old registration had been expired for 4 months and I had to pay them additional money. While I stressed trying to attain proper documentation showing that to not be the case I finally got a call later advising they transposed 2 digits. How dare they ask me for more money before checking for errors. I advised of my concerns directly to the manager though no care was provided, just excuses. I contacted Hyundai USA and they notated the complaints. I sent an e-mail to the dealership VP, Sales Manager, and Store Manager. The result - Harold Vargas first leaving an idiotic voicemail followed by e-mails that contained lies, excuses, and wasn't even written in proper English. I was surprised that a dealership would maintain an employee especially at a managerial level that lies and cannot even write professional messages. I advised the dealership of the reviews that will be done after one was requested - they don't care and have failed to respond to any concerns. Buyer beware - find another dealership as suggested by an individual who expects more from a legal transaction such as buying a car. read more