Had an amazing experience at Crestmont right after the New Year. Made an appointment with John Ortiz and he was very easy to work with. Both John and his sales manager didn't make me feel pressured into a bad deal and were very easy to negotiate with. They understood I had done my research on the truck beforehand and treated me with respect. Since they were able to come down on the price of the Tacoma I wanted, I felt comfortable adding an extended bumper to bumper warranty on top of it being Certified gold. I ultimately came out with the truck I wanted below the cost I thought I would have to pay. I was in and out within 3 hours and would definitely recommend Crestmont Toyota to others looking to get a Toyota! read more

Crestmont Toyota - Car Dealers Near Me - Pompton Plains, New Jersey

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On May 19th, 2026, I brought my 2024 Toyota Tundra (mileage approximately 67K miles) in for a routine oil change, which took approximately 2.5 hours to complete. Upon return of my vehicle, I immediately discovered that the air conditioning system was no longer functioning properly. Despite my concerns, the service department including the Service Representative Eric insisted that no issues were caused during the visit. However, on May 20, I was informed that the front air outlet control servo motor allegedly needed replacement, with an estimated cost of approximately $2,600 for the part and $2,500 for labor. My truck was also returned with the "Maintenance Required" still visible on the dashboard. Then on May 20th, it was returned a second time with the remote start no longer working. Given that the air conditioning system was functioning properly prior to the service appointment, I have formally filed a complaint directly with Toyota. Toyota/Dealership is willing to cover the part but they are stating I have to pay for the labor cost of over $2500 and they are only willing to discount it to $2000. I should not be expected to cover the cost of the repair since they damaged it. Additionally, during my time at the dealership, I observed multiple instances in which customers were presented with costly additional repairs and issues identified during their routine service visits, which raised concerns regarding the dealership's service team. read more

Crestmont Toyota - After the oil change and the damage to my AC Front Vent system. - Car Dealers Near Me - Pompton Plains, New Jersey

Every time I come here for a simple oil change (because it is covered for the first 2 years), it takes them over two hours. It is ridiculous, when an oil change should take at max 30 minutes. They also take people before their appointment time, which makes it inconvenient for those who do come in time for their appointment (I had a 7:30am and two people before me had an 8am appointment yet showed up at 7:20, like me, and were still serviced before I was). As soon as the two years are up, I will stop coming here. read more

Start to finish Kenny was great. He delivered everything as promised making everything so easy to understand. Unlike some dealers who combine price of vehicle and trade. Also, interest rates were half of what some dealer's charge. Lastly, he explained all the features unlike the last Nisan dealer I went to with the salesman saying everything is in the manual. read more

Absolutely loved that I was able to hash out details over text before making the 2 hr trip to the dealer. I arrived and Andy was great and had everything ready. Then the experience soured when we entered the finance office. After some time of asking questions Joe came in and was extremely rude, to the point we were going to leave without the car. Thankfully Andy came back and helped. read more

I have purchased 2 vechicles from here. Brandon our sales person was so helpful and patient. Not trying to fast talk you into buying . Also had service done to one of my cars. Dan the manager and his staff were extremely friendly and courtous . Answered all our questions and was very patient and helpful. Overall from sales to service. I highly recommend this dealership. Very happy dealing with Crestmont read more

I've purchased a vehicle here, leased a vehicle from here, had my cars serviced here, and ordered parts here. All experiences are truly "1 star". For purchasing, leasing, or purchasing off a lease, they will do everything possible to get every last cent out of you. Unsavory selling practices and purchasing that is unpleasant and difficult at every turn. Plan to spend multiple hours here being beat up to buy a car. Don't bring your spouse unless you want a divorce. They rip you off equally on service and over charge for parts and maintenance. For parts, expect to have stuff not delivered when they promise and over paying. At least they smile. read more

It's been three years and they still haven't given me the second key fob to my 2023 Toyota RAV 4 Prime. I've repeatedly tried to contact them, and they've ghosted me. No phone, no email, nothing. Ages ago, when we DID speak, they also lied and claimed they couldn't mail it to me. read more

Very good service. The service was thorough and identified tied that the battery was getting weak and needed replacement.

After being disappointed by 4 other Toyota dealers a friend recommended Crestmont and I am so happy I listened . Ray , Kenny and the team were amazing getting me my Corolla cross hybrid in the Color/model I wanted at a great price ! read more

Crestmont Toyota - My new car from Crestmont - Car Dealers Near Me - Pompton Plains, New Jersey

Buying at Cresmont Toyota was unexpectedly the best experience I've had buying a car. There were none of the aggressive salesman tactics I thought were universal. Our salesman was Sebastian Roman. We had already been approved for a loan from a credit union. Sebastian didn't try to convince us to get the loan from the dealership instead, as was done at another dealership a few days earlier. The whole process was very reasonable and pleasant. I kept waiting for the other shoe to drop, but it never did. We traded in our old car. A couple of days later, we realized we had left some CDs in the player. We called the dealership to get them back, figuring they were probably a lost cause. Even though the car had been sold, they contacted the buyer and we actually got back the CDs a few days later. I was amazed. I would definitely recommend this dealership, and especially Sebastian. read more

This place always give me problems, I only go to them because they are the closest Toyota and I wanted to use my free oil change services that come with the car, this time it's gotten way out of hand,I brought my vehicle to Crestmont Toyota in Pompton Plains, NJ for a routine oil change, expecting a quick and straightforward visit. Unfortunately, I left with serious concerns about the integrity of the service and the condition of my vehicle. After the service, I noticed a strong burnt clutch smell coming from my car. I immediately addressed this with one of the mechanics. He admitted that a less-experienced technician had mistakenly driven my car out of the service bay in third gear instead of first, which likely caused the clutch to slip and created the burning smell. He acknowledged this could have caused premature clutch wear and said he attempted to remove the odor but was unsuccessful. He also drove the vehicle around the lot and claimed the clutch appeared to be working fine. However, I was not informed of this incident at all until I noticed the smell and brought it up myself. I asked for documentation of what happened, including the technician's error and the attempted remediation, but I was denied access to any internal service documentation. I was also told that my warranty will not be extended, and if the clutch fails outside the remaining ~10,000 miles, it will likely not be fully covered--only "partial assistance" might be offered. Understandably upset, I asked the service manager Dan Martin for something in writing stating what had happened to my car and how they would handle it if my clutch fails prematurely. He told me I could not receive such documentation. This lack of transparency and accountability is unacceptable. I called the police in hopes that a report could help mediate the issue, but the manager Dan Martin then claimed he felt "uncomfortable" around me simply because I stood near a doorway trying to get a response. I did not threaten or touch anyone. The manager told me and the officer he would no longer honor any out-of-warranty assistance previously discussed and that I was no longer welcome back at the dealership. Now, I'm left with a potentially damaged clutch that could cost $5,000+ to replace, with no clear documentation or accountability from the service department. The premature wear caused by driving in the wrong gear could significantly reduce my clutch's lifespan, possibly down to 40,000 miles instead of the 100,000+ it should last. This also poses a risk of additional transmission or drivetrain issues in the future. This experience has been frustrating, disheartening, and costly. I expected professional service, transparency, and ownership of mistakes--not avoidance, blame-shifting, and retaliation for trying to hold them accountable. If you value the longevity of your vehicle and expect basic honesty and responsibility from a service department, I strongly advise you to reconsider bringing your vehicle to Crestmont Toyota. read more

Nice people and fair pricing. Made buying a car a pleasurable experience. I would go back when I need another car.

As always the service was amazing! They ask what you're in for and never do anything more without telling you! They are always friendly, efficient, and very fast! They are the BEST! read more

Great experience start to finish! Easy seamless and no hidden anything. Brandon Denman was terrific! Kudos to him and all who helped me.

I recently purchased a brand new Toyota with the help of Andy Beloff who was a true professional, who answered all of our questions and helped us purchase our vehicle quickly and seemlessly. I would highly recommend Cresmont Toyota and Andy to anyone looking to purchase a Toyota. Thank you for having such great employees at your business. read more

I have been going to Crestmont Toyota for over 30 years for car purchases and maintenance. I have always been pleased - and sincerely trusted the staff there. I wouldn't go anywhere else! read more

I was kept informed of the progress of my service and the service was excellent. The waiting lounge is much appreciated when there is a long wait. read more

The entire process was quick and efficient. We enjoyed working with Sebastian who made the entire experience enjoyable.

I have bought a few cars in the last couple of years but I have to honestly say that the experience at Crestmont Volkswagen was by far one of the best car buying/leasing experiences I've ever had. Our sales person was new (Jay) but that did not take away from our experience as he was more than happy to ask questions and his manager Josh was amazing and patient with all of our inquiries and requests. I want to give Josh a shout out because he knew we were on a timeline as I am about to give birth in less than a week and he worked with us to get this all done as soon as possible and even went above and beyond by being able to get us an additional discount through their partner program. I can thank him enough for all he did for us as we were in a hard place with one of our cars completely dying on us a week ago and with a toddler in daycare, my husband's weird work schedule hours and my many appointments now that I'm so close to delivering, it was a challenge with just one car but a week later we have our 2021 Atlas and couldn't be happier. This was the most pleasant experience I've had so far in all my years of car ownership and buying/leasing, even when we bought cars from Toyota next door, the team at crestmont Volkswagen were awesome. Not pushy and I left feeling great about our new journey in the Volkswagen car family. I highly recommend! read more

Crestmont Toyota - Crestmont Volkswagen/Toyota - Car Dealers Near Me - Pompton Plains, New Jersey

I went to this dealership for a service there today for : Oil change Transfer case and Differential Fluid change (Front + Rear ) Grease the Drive Shaft and re-torque Front + Rear U joint / Slip Yoke / joint in the Transfer case fuel injection service Brake fluid flush Power Steering fluid Flush I was furious when i pop the hood of my vehicle just to see if my fluids were done.. from the looks of it.. it was a sloppy job.. there was one used glove by the latch to open the hood, smudges on the fenders with scratches and the engine looks grimy like an oil spill had just happened.. I chose a dealership to work on my vehicle thinking that the mechanics that works in the dealership are professionals and they know what they're doing, and they take pride in what they do. I also paid top dollar to get my vehicle maintained. they are paid $180 per hour and i should get my moneys worth. I trusted the mechanics with my vehicle. they are supposed to do their due diligence, and deliver the right service and what they are being paid for. Better Yet, I will send out an email to Toyota North America and let my concerns heard !!! whoever has the same problem, I will do the same read more

The courteous and knowledgeable demeanor of the staff The wait time was minimal the waiting room was clean and comfortable

As always, the service department provided fast and efficient service. My service technician was Eric and he explained everything that would be done. read more

I asked a question about an unauthorized procedure completed on my car. Mike, the service manager became incensed. He responded by cursing at me and using bigoted phrases. His subordinates asked me if I could please ignore these comments. Mike,who use to be the service manager at Glen Toyota, needs anger management and racial sensitivity classes and should not be dealing with the public. Mechanic and Daniela were very professional Ps Having read reviews from others I have learned Mike has had similar issues of anger with several customers. Owner take note! read more

Purchased 2024 Sienna from Brandon Denman, great guy, MSRP no pressure, no markups, amazing family owned business, car arrived two weeks early. Read the testimonials on their web page where I also posted. Avoid the bad dealers that will try and add on hidden expenses. read more

Just like most dealers, they can be a little bit more expensive, but they're friendly and will always get you the car back in the time that it was promised. read more

I came here with my mom to get an oil change and some other inspections done. As first timers, we were both a bit confused and unsure of the typical routine we have to go through. However, when we were speaking with the adviser about what we wanted-- she was very friendly and answered all our questions nicely. She carefully explained to me what a multi-point inspection included which I really appreciate. Even though they are a bit backed up with their services, she kindly told me approximately how long we will have to wait. The waiting room has free tea, coffee, and water. There is some magazines and TV to keep you entertained. The lady at the front desk is really polite and friendly too. I really appreciate this place's service, but the wait is definitely a lot longer than they informed us. We waited for almost 2 and a half hours for oil change and inspection. The front desk lady told me the car is finished and we are just waiting for paperwork, but the adviser was taking forever to come out. We waited for almost another 10 to 15 minutes. Even though they have very kind employees, the service is way too slow. Also, if you check their website-- they have discounts and coupons. If you show it to your adviser, they'll note it on the paperwork. read more

Prices are outrageous. Needed a quart of transmission fluid, $25 a quart. The surrounding Toyota dealers were at $15. This place is a complete ripoff. Even without Covid they should be wearing masks. read more

Absolutely horrible experience with this place. Wife's car has been in the shop for a month because a squirrel chewed a wire. Barely any communication to let us know what's going on. Received a call that the car was ready for pick up when it wasn't. Another call telling us the car was ready for pick up over the weekend, which is wasn't, it was still in the garage. Now service is saying we may need to open a new claim because they didn't notice all of the damage. Consistently asked to speak to a manager and they just redirected us to our service rep. We returned the rental thinking it was ready, once again for the 3rd time it wasn't and they gave my wife a hard time with a loaner vehicle. This place is horrible and no one seems to be on the same page with anything. read more

Great service- I would recommend Crestmont for any Toyota owner. Fair price and great service. Always keep you informed during the process.

Made appointment to get a part replaced and when I showed up they told me they don't have the part in stock and today was just to diagnose the problem. I know the problem, I told them I knew the problem, simple search online details the problem, said I wanted the part replaced when I made the appointment but instead took off work time and got nothing done. This is the 3rd not great service experience - deleted my last review after a call from the dealership and an apology for the last debacle. Won't be a fourth - took to Ramsey Toyota instead who agreed to change the part. read more

Make sure you shop around at other dealerships and online for both the car you want and the car you are trading in. Look at CarMax, Kelly Blue Book, and other sources to establish a value to help you negotiate. The "trust and honesty" and "we treat you like family" that they market is lacking. I am posting this to help others avoid being taken advantage of like I was, especially in this market. Rich Chernov, the sales manager, wouldn't make it right and was happy for me to take my future business elsewhere (he's ok to gouge me today but never sell me and my family another vehicle again). Please be careful here, and if you've had a good experience in the past like I have (customer since 2016), now is the time to pay close attention. read more

Purchased my car from the super friendly and super knowledgeable team here. I wasn't sure what to expect as this was my first time purchasing from a dealer but i was thrilled. Kenny was so patient showing me several options and explaining the features. Ray made sure to explain the different leasing and purchasing options as well as warranty options. Joe made the paperwork process easy and made sure I had a copy of everything I need. Thank you all read more

I didn't experience any negative issues. I special ordered my Rav4, I was told it could 6 months, I got it in 2. The salesman did everything he said he would do at the agreed upon price. With that said I paid full retail price, so I didn't get a great deal, but everywhere seemed to be charging MSRP or more. My paperwork and registration went smooth. I haven't taken it in for service yet, hopefully that goes well too. I hope to do business again down the road. read more

TOTALLY MISMANAGED DEALERSHIP WITH 0 CARE FOR CUSTOMER - THRIVES OFF GREED. I was interested in purchasing a highly desirable used sports car and was told to come early the next day. The manager (Ray) and sales rep (Pablo) were leaving for the day, which I assumed meant that the transaction could not occur until the next day. In my initial communication, I told the sales team that I was available the same day in the evening. I was texting the sales guy in the evening with my logistical questions and not once did he state that the car was sold that evening. I took a day off of work, and rearranged my partners' extremely busy schedule to pick up the car, hoping we'd make a transaction the next morning. As I started to drive, the sales guy calls me explaining the car was sold last night. It wasn't first thing in the morning, but rather 30 min prior to getting there. The sales team and management do not communicate to each other--it was completely mismanaged. I get it, it's about the transaction, but these folks had me yesterday, we were talking ALL afternoon, and not once did they mention this to me. How is that even remotely possible? Anyways, I'm glad I did not go with this dealership because the manager stated that the car was bought at an auction & the Car Fax indicated nothing about an auction. When I called to speak with the gentlemen who I was emailing back/forth online, the receptionist stated that a Pablo didn't work there. Would I send a family member here? No. Shout out to Ray, the biggest Peacock Car Sales Manager there is who made me FEEL like it was my fault that the transaction did not go through. Even if the car became available, I would NOT give this dealership my business. It's jerks like RAY that make people wince at the car buying experience. EDITS- the only reason Ray called was because I told Pablo to tell him to call. I was the one who told your dealership that I was ready that afternoon & I was told to come the next day since the sales person & manager left for the day. I, too, would have put a deposit down sight unseen. It sounds like you were talking to multiple customers at once & were not transparent about that. If you sold the car, you should have told me immediately, not 30 min before my late morning appointment. And, the manager should have called me first. As a business owner, you should teach your management basic etiquette/common courtesy, validation techniques, and invest in a communication workshop/software platform so your sales managers are aware of what's going on. Your dealership operates like 1990s where every sales manager operates independently due to lack of software or communication platform. Good luck. read more

I am not sure what kind of dealership this is in terms of selling cars but in terms of service its pretty bad. I had my check engine light turn on on my 2014 Toyota Rav4. The code said very minor leak. I dropped the car off at the dealership for repair. They ran a smoke test and found i had no visible leak but said i did have smoke coming out from the gas cap. They gave me a new gas cap and all seemed fine. I drove the car about 80 miles after that only to have the check engine light turn on again. First thing i did was bring it back to the dealership and i asked them to check everything as something else has to be going on. I dropped the car off on Monday. I gave them 2 days before calling again simply to check in to see how things were going. I was working with a guy called Nick and he proceeds to tell me that they have not done anything to the car other then just driving it around trying to "duplicate the problem". So i ask him, what do you mean by duplicate the problem because when i came back for the second time the check engine light had just turned on again. He said oh well we have to reset the code and drive the car about 60 miles so we can duplicate the issue. So i told him that makes no sense as i had just driven the car 80 miles from what i got it back from you a few days ago and the light came back on. Why would you need to reset it only to drive it 60 more miles? Use up all my gas as well? He then proceeds to tell me he was going to have a tech drive my car overnight to Hackettstown. Keep in mind i would not have known this if i didn't call for an update. This is simply incredible! These people clearly had no idea what the issue was and were not even going to tell me they were doing nothing on my car except driving it around trying to "duplicate" a problem that was already there when i brought them in the car for the 2nd time. Total incompetence! read more

Stay away from the service department - they use discount coupons to get you in only to find other issues that never existed - had 169k miles went in for oil change had no problems - they stripped the bolt and wanted me to pay $500 for a new pan. Heres the response and Toyota Corporate said nothing we can do - sorry but oiled bolts dont strip from turning them 35x. - heres their lame response - stay away Sir your vehicle had 169,000 miles on it which at 5,000 mile intervals mean it has had at least 34 oil changes.  The aluminum oil pan developed a leak at the drain plug which occasionally happens on vehicles with this odometer reading.  The threads of the oil pan become stripped from repeated tightening every time the oil is changed.  The correct method of repair for this is to replace the oil pan but you declined this remedy.  Instead, you were informed we could install an oversized drain plug with a seal to attempt to compensate for the leaking pan.  These oversized drain plugs are not manufactured by Toyota and are only available from aftermarket sources.  You were informed and approved the drain plug installation read more

I am leaving this updated review in good faith. I recently talked to Rob Bojarum and after discussing and explaining the issues we came to an understanding. He was very reasonable and understanding, and tried to help and understand what can be done to fix these issues. Hopefully the issues we discussed will be resolved and will make for a better experience for future customers. read more

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I can't say enough. What great customer service they provide. Thank you. They always take care of my truck.

Blame the customer mentality. I made a mistake of purchasing a brand-new car from Crestmont Toyota with problems that started immediately upon pick up. Twenty years of having a Toyota with no issues, but this one has become a nightmare. I should have demanded my money back right then. But they promised to take care of the issues. It's been same problems over and over yet they now say it's my fault with various insults like I drive with a "lead foot." Or if it's a software issue, I'm not understanding that the issues are not the $50,000 car, but the $500 phone. (all phones) I suggest reading invoices carefully. On mine they skip notes on complaints or sometimes don't give invoices at all. I read things like I admitted to accidentally shutting off my car instead of it stalling. Or I get the catch phrase "cannot duplicate issue" even when the error message is staring them in the face and I have pictures/ videos. The service manager, Mike, gets very angry when this is pointed out to him which made him throw me out of his office and told me to never come back. He doesn't seem to understand I don't want to come back. I want my car repaired. Let's see what new blame they come up with... read more