A+++ customer service! Brought my Jeep into for a recall, and I was in and out in just a couple hours. The customer service waiting area is extremely clean, and has an assortment of complimentary yummy treats and coffee/tea for your consumption. Brian was my Service Adviser and was nothing short of professional and courteous. Thanks Buddy! I guess in any establishment, you get different service from different people, but don't let one bad apple spoil the bunch. Highly recommended! read more

Precision Chrysler Jeep Dodge Ram - Brian is the Man! - Car Dealers Near Me - Butler, New Jersey

I purchased my Jeep from Precision a little over a year ago. Recently, the check engine light came on indicating a potential major problem. Upon bringing it to the dealership the light was off, raising concerns about diagnosis. However, Brian provided exceptional service. He understood the concern and assured continued investigation. He followed up and reported the successful identification of the problem and immediately fixed the issue. My jeep was returned in perfect condition in just 2 days. Plus he threw in an oil. The team at Precision exceeded my expectations! Thanks again, Brian read more

Brian Pangione runs this service department like a well oiled machine all while under a tremendous amount of what I would call an absolutely crush of customers.. I honestly don't know how he does it as it is extremely busy. We have 2 jeeps that Precision services for us. Oil change and tire rotation...in and out. The service guys leave your vehicle as clean as when you bring it in. I had a key fob that was intermittently operating and they threw a new battery in free of charge.. Just a professional, friendly service department. read more

All around bad service... salesman Joe Amato, Claude, Logan and the other teenagers they have working in sales lack any knowledge about the vehicles they are selling. When buying from here you have to do your homework on what you are buying. Along with the service department the service manager Brian is very on professional and makes you believe your in good hands feeding you fabricated lies making you believe your family and loved ones are in good hands. Darlene which works in the service department is offensive with her attitude and looks. When she has to help find the answer to the questions I'm asking i feel threatened. The machinics are very unprofessional speeding in customer cars and blasting music while testing the cars out for the problems that they were brought in for. Including they had a unlicensed machinic working on my car which they said he was shadowing a licensed mechanic. My dodge and jeep were bought brand new and have had electric problems to engine problems. I'm starting to question where they get the vehicles. Needless to say they were the ones that did not fix my vehicles, had to bring them to Franklin Sussex Auto Mall and they fixed it in one shot. The service and sales were so nice such a breath of fresh air. So please think twice before purchasing your next car here. Definitely a bootleg company and never again. read more

Incredible experience. Dealt with the GM, Joe and Salesperson, Travis. Straight forward group. Even ran into the owner, Ziggy. What a memorable guy. Wife loved him. Honest and wants you to leave with a pleasant experience. I have been buying cars for way too long. I have never left a review for one before, although felt compelled to do so. Appreciate the group. Enjoying the new ride! read more

I don't know what happened to this place. I know they had some issues a few years back but they're terrible now. After being on hold for 7 minutes I hung up. I try again and eventually get through. Almost two weeks for an appointment? I said I'd go elsewhere and they said fine. In the past the quality of work wasn't the best, I can't imagine it now. Update: Joe, I've been to your dealership many times. Stop with the Yogi Berra nonsense and try to improve service. read more

Let me start out by saying Brian Pangione in the Service Department was awesome. Very professional from start to finish. I will always ask for him for any assistance with my jeeps. On another level, we just got a new jeep and our excellent salesman, John Waciuta assisted us with a great deal and with no haggling back and forth. I will be recommending them to everyone I know. read more

AVOID SERVICE HERE AT ALL COSTS. The person Francesca in the Service department is a chronic liar and the man in the parts department is a liar too. I called for pricing on a front and rear brake pads and rotors. I was told by a gentleman that the manufacturer's front pads were not in stock and I said no problem I will do the rear pads & rotors for now. He told me if they deem the front unsafe they are under legal obligation to not return the car to me unless they feel it is safe/repaired and I may have to replace the front brakes with aftermarket parts against my will. After telling him he was incorrect and that what he is saying is illegal for them to do he quickly fumbled his words and we ended the conversation. Francesca immediately called me back and told me that what I heard wasn't what I heard and they would never force me to do repairs... I reluctantly booked the job and had the rear brakes done. I asked if I could use the coupon for $50 off and was told that I already got a discount due to the misinformation I was provided about holding my vehicle so they can't do both. Francesca asked me if I want her to charge me more money instead. A quick call over to Dover Dodge confirmed that I did not get a discount and it was the standard rate. I called Precision back and Francesca did not get on the phone and instead put Brian the Service Manager on the phone, Brian fixed the issue but avoided the fact Francesca lied. I had another issue in the past where my water pump went and when I called in and they looked up my vehicle and said it was out of warranty I have to pay full price. My vehicle is CPO so I called the dealer where I bought it and they said that Precision was lying and it is fully covered. I called Precision back and they said oh ok it is only $100. I said no, the dealer I bought it from said it should be free. They said ok we can do it for free. Morale of the story I wont be back here. I have a relatively newer Durango and a Jeep and Precision is down the road from me but I will go out of my way to avoid these scamming liars... The amount of business they will lose wasn't worth the effort they put forth into lying... being short sighted hurts the long term bottom line read more

Awful avoid very negative experience too lengthy to write just awful wanted me to pay them $300 for taking my trade, Carvana paid it off AND GAVE me $3200!. Made 2 visits 2nd visit was to finalize plans, salesman after stalling cone back and told me vehicle Sold? HUH? I was looking for a new Ram 1500, wouldn't budge off Full MSRP? Do yourself a favor don't waste your time. Call Dana- Beyer Morristown bought a great RAM there! read more

Precision Chrysler Jeep Dodge Ram - Car Dealers Near Me - Butler, New Jersey

Was coming up on my jeep lease renewal. Visited 2 other dealerships and was so distraught over pricing I was given and options I was offered. Found Precision CJDR on Instagram and decided to send them a message about my situation. They contacted me within 24 hours, gave me quotes for 3 different vehicles I was interested in right over the phone since I live about 40 minutes away they wanted to make sure the trip was worth it... FOR ME!! So courteous. Anthony was super easy to talk to and he and made sure I got to a comfortable number for my monthly payment. I HIGHLY recommend sending them a message for your next car. read more

If I could give this dealership NEGATIVE stars I would. I have never been treated so poorly in my life by any business. The sir in the parts department who is apparently a "manager" and also the "owners son" has absolutely ZERO customer service skills, and was YELLING at me, talking OVER me over the phone, and then THREATEND to hold my car there without letting me come to pick it up and threatened to charge me to have it towed out of there when I said I wanted to come pick up my car after getting it checked out for a very simple issue. If you live in the area or are coming to this area DO NOT GO HERE, take your business a mile down the road and get your parts for 1/2 the price at ETD, (thanks precision for the reccomendation!) Seriously this business is an absolute JOKE! read more

The service department waiting room is a dump!! There is a coffee pot that is 15 years old with crap coffee no cream. No heat. The TV is in direct view of the sun and can not be seen. The seats are minimal and uncomfortable. The bakery box is empty at 9 am because they never fill it. The sales dept coffee maker is nicer but has not been maintained. There is a 111k truck in the show room. Why would I pay 111k and get this crappy service ? Step it up guys. read more

Significant other had a vehicle pre-ordered with dealership waited five months for the car to come in to find out that they reneged on all the deals he signed for. Complete bait and switch. Have bought numerous vehicles at this dealership before will never purchase another vehicle from them again!! So much for loyal customers read more

Precision is a joke. First off their parts department is an absolute nightmare with a bunch of buffoons running it if you wanna call it that. Your average wait time on hold is between 10 to 20 minutes for absolute bullshit service. I run an auto repair shop in the area and every time I call I wanna reach through the phone and strangle somebody! Secondly Their pricing for leased vehicles is equally disappointing. Needless to say I will be calling route 46 jeep for now on as they answer the phone right away and your average whole time is a couple minutes. Middle finger to you precision read more

Took my 2013 Dodge Dart for a recall repair and had them run a diagnostic on a rumbling sound which I felt was a damaged engine mount. When I picked up the car the next day, was told all 3 engine mounts were bad as well as bracket. Estimate was $1,100. I decided not to have the engine mount repaired. When I went to get my car, it was absolutely filthy. Not sure where they had it parked but the vehicle was covered in dirt. Additionally, I had to wait for someone to move a Jeep out of the way sou could leave. Although the staff was pleasant, the condition of my vehicle was a complete turnoff. I emailed them and am awaiting a response. Will update upon the result of my email communication. So over one week later and no response to my email. I did manage to get the email of the General Manager so that will be my next outreach tomorrow morning knowing that there will not be a response due to the COVID-19 mandates. Regardless, do yourselves a favor and DO NOT patronize this dealership. Do not buy from them, get your vehicle serviced by them or even browse their website. The saddest thing is this the second review of a Dodge dealer and both are supremely negative. read more

4th of July sales. Was in and out within two hours, got more than KBB value on my trade. I had everything in order before I went in, paperwork was a breeze. Juan and Claude hooked it up for sure. Highly recommend. read more

Precision Chrysler Jeep Dodge Ram - Car Dealers Near Me - Butler, New Jersey

After 4 months of going to this dealership pretty much every week, trying to figure out whats wrong with my car, today, the Service Manager, Bryan, told me since I didn't buy the car from them, he is not obligated to service it. He asked me to find a different place to service my car.. i guess this should have been a hint 4 months ago that they are not capable of working out issues. Maybe they are part changers? Not sure.... read more

We brought my daughter's Jeep renegade a few months ago to have the brakes fixed. About two weeks later they started to not only make a god awful noise but actually were close to failing. We brought the car back to be fixed. During an encounter my wife had with "Brian", he was very rude to her and told her she should do business elsewhere if she was unhappy. Two months later the brakes are failing again. We have brought it back and after speaking with someone else I was told they had used "after market parts" and the breaks and rotors have now been replaced a third time. In addition to the above I must say we also found the process of buying my wife's car unpleasant as the salesman was very obnoxious, with some staff making rude comments We are there are still problems with the brakes and we will be bringing the car back a 4th time. read more

Wanted to update and share my latest experience with the service department at Precision Jeep. Last visit started rough but once I worked with Brian and his team they did everything they can to rectify the problem and made sure to update me along the way and ensure I was being taken care of. They were curteous, attentive, and easy to work with. Currenly dealing with another service matter and they have been great from the start. I would highly recommend them and the dealership. read more

If I could give the service department less than zero stars I would. The service manager is beyond insecure and unprofessional. Had to ask a question about their reasoning for their findings in my brand new jeep and he immediately became defensive and argumentative. However as soon as my husband came in he chose to sing a very different tune. Is this the year 2022??? The way this man behaved you would have thought I entered a time warp when I walked in those doors. Judging by the other negative reviews for the service department it would seem that the management of this organization has no intention of correcting this behavior or acknowledging their customers experiences. Given the cost of vehicles these days it is mind boggling how little effort is made toward quality customer service. Precision Jeep you aren't the only game in the area. We will be taking our business elsewhere. read more

Wish I could give Zero stars. Buy a car anywhere else, like a crackhead from the Bronx would have better communication and ability to fix my vehicle than this dealer. Huge knock to Jeep too for such poor build quality. Is the motto at the factory "let the dealer fix it"? Which would be ok, I guess, if the dealer possesses the ability is troubleshoot and actually fix a vehicle. I'd LOVE to lemon law this Jeep and dealership back to where it came from. read more

Austin was very easy to work, extremely helpful and understanding with the purchase of our vehicle! We plan to continue to work with him and the dealership for future purchases. read more

Awww man Precision Dealership will rue the day they came across good ol' DS2! LOL DISCLAIMER: But seriously, read further if you are only skeptical about how they dealt with luxury cars not from Chrysler, Jeep, Dodge or RAM. This review has no perspective on how they treat customers in their service department or looking for a Chrysler, Jeep, Dodge or Ram. Mind you, I started this review several months ago, as I needed some time to see if my convictions were confirmed. So a good friend of mine was browsing for a particular convertible because he's got a bucket list and that is what's on it. So we go to this place because they have what he's looking for. It was a beautiful looking car and I can see my friend start to fall in love with the car but I saw between the lines when it came to this dealership. The salesmen were very vulture-like in their disposition and yet they knew nothing about the car. All they knew is that it had been sitting there for a month and that it was the result of a trade-in. We knew it was sitting there for a while because when we turned it on, white smoke came out of the tailpipe! My god, is a new pope going to emerge from the hood also? It didn't even sound strong when the engine turned on. Plus, they left it very, very close to empty in fuel. In addition, my friend had a question for the salesman about the car's specifications and he could not answer it and neither could another salesman or the manager. The test drive was OK but at that point I knew this was eventually not going to work out with these guys. My friend was persistent though and decided to call them a couple of times a few days later to see if they could negotiate based on what he saw from a competitor. But they were not negotiable with the price, even if almost half of the price was going to be a down-payment. Plus, they would not offer warranty. The last thing the dealership said to my friend was that they would give it to him for some ridiculous price that night or they sell it to a whole-seller. Unbelievable! I am pretty sure that this car was used as bait to get people there to look at the rest of their lot and they already planned to sell it wholesale to get some extra profit. Anyway, I can't really say much about how they sell their normal inventory on their lot but it says something when the salesmen carry themselves as vultures, search for car info on Google, do not even negotiate the price of a non-typical car, and don't maintain what's sitting out on their lot. In terms of searching for a Jeep, Chrysler, Dodge, or RAM, they are probably sufficient and much more knowledgeable. However, if you are eying an elite luxury car and happen to find that it's in this dealership's inventory, I would not treat this dealership as an option. All of these were confirmed once my friend got the car (in great shape) he wanted from a dealership that was more knowledgeable. read more

Stay away from this dealership especially the service department. We bought our first jeep wrangler there which was an OK experience but their service department is horrible. We had a leak which is typical but the way they handled it or actually didn't handle it I should say was stereo typical of a car dealership. Now my wife tried to use one of her last free oil changes and I've taught her to always mark the tires to be rotated and apparently the mechanic only rotated one side and said he forgot the other which I guess is possible but doubtful knowing our past experiences with the service department. And with the cartridge filter design for wranglers it's pretty hard to see if they even change the filter or put the correct oil in it which I doubt they do. As you can see my one star review is not the only one here. The only way to change car dealerships like this is to not use them and pretty soon the owner will get the hint read more

On Monday, December 26th I went to get pricing ONLY at Precision Jeep with my husband. With the current market I've shopped around a lot and made my intentions very clear when I arrived at the dealership so that the financials are streamlined and not the sales pitch. As a woman it has been interesting to see the different ways I get treated when solo and when I'm with my husband. Sexism is still very much alive but nothing compares to what I have experienced with Mr. Anthony Hayes. After informing Mr. Hayes that I only wanted pricing for a Wagoneer Series l and was shopping around he came back with a ridiculous lease payment. He knew I had already shopped around and still gave me his highest price point. I informed him that his pricing was significantly inflated compared to what I've seen. Immediately his tone changed with me (I was doing all the talking while husband just listened). I informed Mr. Hayes the dealer website was $200 less when you insert the Payment Options with the same program I was being quoted for. Mr. Hayes proceeded to tell me he checks prices all the time and anyone can do that. I asked to speak to his Finance Manager because obviously he was getting upset because I questioned an almost $1000 a month lease payment. He started to get louder with me and started talking about pottery and how if I shopped for pottery pricing would be different on every website I looked at. I again asked to speak to the manager and that he needed to calm down the way he spoke to me. He insisted on continuing to talk and get louder so my husband told him to relax his tone that I'm a woman. Mr. Hayes became even more upset and got louder with my husband and the both of them yelled at one another (both yelled and cursed) as Mr. Hayes backed away. However, the icing on the cake was when Mr. Hayes grabbed his genitalia in the middle of the showroom floor and told my husband to come get some. At that point my husband became more upset and did yell further and cursed. Mr. Hayes went and spoke to the finance guy (assuming manager) behind the long desk in the back. No one came to see if we were okay for a couple minutes. Another sales agent was on the floor and I asked him to get the manager. After about 5-10 minutes a very nice man came and provided us with the true lease payment numbers, similar to what I had been quoted elsewhere. After leaving the dealership we noticed Mr. Hayes still on property with customers. I was shocked that management would allow him to stay on property after having a total meltdown in the showroom. I have a business and if an employee is being disrespectful to a customer/having a bad day not only do I or a manager get immediately involved, but that employee is either taken out of the dining room or sent home with no customer interaction. Please do better Precision at keeping your employees aware of how they speak not just to customers but women in particular. Mr. Hayes would do well to get some training. read more

This is the type of dealership that gives car dealers a bad rep. They practice bait and switch. Give you one price on the phone then when you commit the time to come see the car, they tag on an extra $3000 over MSRP and call it an inflation adjustment. It's just deceptive and unethical! They have no qualms about deceiving you and wasting your time! read more

I purchased my Jeep the day after the quarantine was lifted for dealerships. Despite it being very busy I felt safe and never drove away from a dealership That fast. The manager was actually my sales rep. Everyone was great. read more

I just bought out my 2018 jeep Grand Cherokee lease from Precision Chrysler jeep ram .My sales associate Gabrielle Hofmann made the process easy. Gabrielle was able to get me a great rate for the finance and get me into a extended warrantee that I requested at a reasonable price. Everyone was great at the dealership and made the process smooth. Thank you Gabrielle for a great experience. read more

Terrible. Stereotypical car salesmen here. Horrible to work with. Left this place and bought a brand new car at a different dealership with zero hassle. read more

As of yesterday.....August 23, 2022....they told me the starting price on a Ram 1500 Bighorn is $3K above sticker price. I'll buy my truck from a different dealer! Stay away unless you want to throw money away. read more

HORRIBLE DISAPPOINTING SERVICE! Leased a new 2018 Jeep Compass. The last few weeks my car STALLED WHILE DRIVING 4 times. It is extremely dangerous to me as cars behind narrowly missed slamming into me. When I called Jeep for service, knowing it's not a routine service but a dangerous situation to drive - they are making me wait 15 days for service. And when asked for a loaner car so I can get to work they said not sure and they would call me right back on that. It's been 10 days One one called me back and I left two additional voice messages in the service department-no one has contacted me back. I'm appalled at Jeep's lack of respect, concern, or even professionalism with there loyal clients. read more

I leased my Jeep here two years ago and anytime I have ever needed service it's been a nightmare. All covered under warranty and it takes weeks too get an appt and they never have a loaner available they tell me to go pay for a rental car... no one gets back to you and they end up keeping your car for days on end. Once my lease is up I am done with this place I should have listened to what everyone told me and stayed clear from the beginning read more

This was my first time going to buy a car by myself.. Anthony and Joe made this painless and such a great experience. I highly recommend Precision Chrysler Jeep Dodge! Most defiantly will be going back when I am ready for a new car! Everyone was very friendly. They also are very easy to contact if you need help with anything. Can't thank them enough. read more

Precision Chrysler Jeep Dodge Ram - Car Dealers Near Me - Butler, New Jersey

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I brought my 2018 wrangler jL 6 speed there last year for a simple recall and was only supposed to be there for 1 day. Well, days later it was finally done and the mgr confessed it took so long bc it "fell off the lift" and the back bumper and lights were smashed. I know what happened...someone there didnt know how to drive a 6 sp manual on the newer wranglers, and put it into reverse instead of 1st gear....and the rest is history. The mgr wouldnt reimburse me for my transportation expenses while my jeep was there days later, due to them replacing my bumper and rear lights. And when i compained to mgr Brian about how i felt like i was a women who was taken advantage of....all he said was " im tired of hearing about the "me too" complaints of women" and he also said " you didnt even buy your jeep from here...you bought it somewhere in florida". First of all Brian...my Dad who lives in fla bought it brand new from chrysler jeep dealer in fla.... for me as a surprise and had it shipped up here! Second....it doesnt matter what dealer i bought it from!!!! When you are a mgr of chrysler-jeep, you arent just representing your rt 23 location.....YOU ARE REPRESENTING CHRYSLER JEEP CORP OF AMERICA!! And YOU SUCK at it!! I deal with rt 46 now, and so far so good! read more

I bought a Jeep Grand Cherokee Upland back in May of this year. Just getting around to writing the review now because I honestly I am enjoying my Jeep more than I can even tell you. And this is about the 10th Jeep I've had since 1988 when I got my first one. Anthony Ciasullo was my salesman at this dealership. I can't say enough about this guy except that if you're looking for a Jeep give him a call and stop by. everything about the experience was great and trust me I went to three or four other dealerships and ended up here. Price was good the interaction I had during the purchase process was good. If you looking for a Jeep and you're in North Jersey go to this dealership and ask for Anthony. read more

Please be advised the review below is strictly my opinion based on my experience in reference to this dealership. I recently leased a Jeep Wrangler, that I thought a price was agreed on. The salesman handed me to the finance department to complete paperwork. After signing the paperwork in the finance department, in which I thought the price was agreed upon, I went home. A few days later when I went to pick up the car, they handed me the paperwork that I signed for my review when I was taking the car. At that time, my wife, who is an accountant, looked at this paperwork and felt something was off. The salesman, only showed us sticker price of the car before sending us to finance dept. No other pricing was discussed. This company sends you to finance dept to sign paperwork, in which you would assume was what was previously discussed. I signed paperwork assuming I was signing a deal for sticker price. In my opinion, deceptive sales practices and bait and switch pricing may be occurring here. More transparency and honesty are needed to avoid miscommunication between buyer and seller. If you deal with this dealership, please read the fine print and be careful with what you sign. I am a doctor, my wife is an accountant, and we are honest people who felt deceived. Once you take possession of the car, this dealership is in no rush to clear up any miscommunications which may have occurred in your transactions with them. They appear to be very friendly and honest people, but in my opinion, the deal you will walk out with, will not be in your favor. I would recommend to my fellow citizens to not deal with this dealership. read more

Went a few weeks ago to look at cars and put down a refundable deposit. Salesman was wonderful, but I couldn't get to a number I wanted. Went elsewhere. Asked for my refund back in store, manager/owner that sits behind the desk (white male, glasses, orange hair) calls me over. Asks why I didn't take the car. I informed him that it wasn't gonna work out and that I don't need to provide him anymore information. Manager/owner screams at me and calls me a petulant child and that karma will get me. He then refuses to give me my credit card back and my refund (which I am entitled to via the contract) and threatens to call 911. Refund was eventually issued. DO NOT GET A CAR FROM HERE. GO ELSEWHERE. If I could leave a zero star review I would. read more

Very disappointing that after leasing 4 cars from this location, the sales department would not appreciate my loyalty and show some flexibility during a pandemic. read more

The service department is horrible. I dropped my work truck off for service while I was on vacation and they let it sit for days without touching it. When I returned it was never touched. I brought it back for a recall issue because the fleet company said it needed to go to the dealer, it's been there for four days and I can't get through to the service department, I have left messages and they don't call back. The WORST customer service I have experienced in any type of business ever!!! NO STAR RATING!!! read more

I purchased 2 Vehicles from this dealership. I have had countless issues with one and the service department will not fix the issues under warranty. All they do is document the issue, advise you they are aware of it and never fix them. I make appointments to bring the car in and leave it for repair, the last time I dropped the car off the night before the appointment and they did not work on the car until late in the afternoon of the second day and were not able to fix the car. My experience was horrible and I will not go back. Stay away. read more