The WORST!!!!!! Don't Spent Your Money Here! I brought a vehicle 2 months ago and still don't have tags

Very disappointing experience. The dealership advertised a price online that did not match the actual price of the vehicle. When I arrived and asked about the pricing, I was not given a clear explanation or a detailed breakdown of the fees and charges. As I reviewed the paperwork, I noticed nearly $4,000 in additional charges that were not clearly disclosed upfront and were never adequately explained. No one forced me to sign anything, but it felt like my questions about the final price and extra fees were being avoided rather than answered directly. Transparency is extremely important when buying a car, and unfortunately that was lacking throughout this process. I would strongly recommend that other buyers ask for a complete breakdown of all fees and carefully review every document before making a purchase. read more

My experience with Kia of Riverdale was extremely frustrating, to say the least. Communication is terrible -- calls, messages, emails, and voicemails all go unanswered. The only real progress was made when I drove an hour and a half to deal with it in person. My temporary tags expired, and I was left driving on expired tags for nearly two weeks with no clear timeline for my registration or permanent tags. At one point, I was even told to just "get a ticket and they would cover it," which is an unacceptable solution to a problem they created. There was also an issue with the car that should have been caught during their "extremely extensive" pre-buy inspection, and getting reimbursed took nearly four times longer than what I was originally told. Dealing with them was frustrating from start to finish. Would not recommend. read more

Find another Kia!!! Terrible business done at this Kia. Negotiated prices not honored. There are plenty of other dealerships ! The sales people will promise anything to get a deal done. Horrible business. Shame on the team at Kia of Riverdale. read more

I cannot say enough about the experience I had purchasing a new KIA Carnival at KIA of Riverdale. Kyle G, my salesman is fantastic! Rich E, the finance manager was first to greet me when I walked in. Both of these gents understood what I was coming in for, where I wanted to be in terms of a deal and then made everything happen with no hassle. I could not have driven away in my new minivan having had a better experience. I FULLY recommend them and FULLY recommend KIA of Riverdale! read more

Kia Riverdale is hands-down one of the worst dealership experiences I've ever had. From the moment I walked in, it was clear the staff operates with zero respect for customers and full focus on manipulation and pressure tactics. The sales team was dishonest, evasive, and clearly trained to confuse rather than inform. Pricing changed multiple times, explanations never matched the paperwork, and every question was treated like an inconvenience. Nothing about the process felt transparent -- it felt calculated. Once they realized I wasn't going to be bullied into a bad deal, the attitude flipped completely. I was ignored, brushed off, and treated like my time didn't matter at all. Professionalism disappeared instantly. The finance process was especially bad -- rushed, misleading, and full of red flags. I would not trust this dealership with anything involving contracts, money, or honesty. Avoid Kia Riverdale at all costs. There are plenty of dealerships that don't rely on deception and pressure to make a sale. This place does, and it shows. read more

VERY DISHONEST PEOPLE DONT BE FOOLED DOING BUSINESS HERE Very Disappointed - Please Be Careful Before Doing Business Here I had one of the most stressful and disappointing experiences with this dealership. I was purchasing a 2024 Tesla Model S (VIN: 5YJSA1E59RF536315), and after several conversations, I wired the full payment and made a special trip to Newark, NJ -- spending two days and over $1,500 in travel expenses. After they received the money, things completely changed. They had me sit down to sign the final paperwork, and only then -- at the last minute -- did they slide in a disclosure that the car had structural damage. This was never mentioned to me before. I felt blindsided. Up to that point, they never provided any documents showing damage, and this was the first time I was hearing about it. I felt completely misled. I flew in, trusting everything was as promised, only to be put in a situation where I either had to sign under pressure or walk away after everything I had already invested. I ended up having to back out of the deal and beg them to return my money, which added even more stress. This was not how any customer should be treated -- especially when making such a major purchase. Please be very careful if you're thinking about doing business with this dealer. I wouldn't wish this experience on anyone read more

While I love my new seltost, I still don't know how to use everything As soon as the salesman was done with me, his chair was filled and I was on my own. I have been ready but not much understanding. Just not right read more

Good service Good service but a little expensive. For a dealership it wasn't bad. They weren't able to fix my hatch issue after multiple visits read more

UPDATE : I have contacted this dealership about 5-6 times and every time I got I'll have someone call you back. NEVER HAPPENED. Your 1 star rating is well deserved. NEVER hav I ever dealt with a dealership like this! To say dismal service, is a massive understatement. Stay away from this dealership. Read their reviews and make your own informed decision... read more

Can I leave ZERO stars? By far the worst dealer, is this a used car lot or a Kia dealership? I'm not sure how corporate would allow their name to be diminished because of this dealership. AWFUL COMMUNICATION between each person I dealt with. Even their "managers" don't care, ALL of them. Shut it down! read more

This place was like walking into a dysfunctional family picnic. The experience was so baffling and unprofessional that I thought I was on a candid camera show. The Carplay wasn't working on the car that I came to test drive, so a gross, aggressive guy from service department lunges into the car and reaches for my phone without asking! And this is during the pandemic where we are all wearing masks and staying socially distanced. I said "whatever you need to do on my phone, you can tell me and I'll do it" and he rudely replies "Well if i can't touch your phone then I can't help you" with an attitude. Total weirdo. It never got fixed and 4 employees couldn't figure out how to use Apple Carplay (I was assuring them it was a bad connection with the USB port and not my phone). One guy said he got it to work, but it was just a blutooth connection. Don't you people pay attention to what you are actually selling? Sound system is kind of an important feature. I went on test drive anyway. When I came back, Chris is UNMASKED and smoking a cigarette and sticking his head inside the car asking how I liked the ride. Seriously ?? I asked him to not smoke around me. Unreal that I actually had to ask a salesperson to not smoke cigarettes in my face. This is the worst & trashiest car place I have ever been to. read more

5th time bringing my telluride in for a issue with the transmission and it's still not fixed! First off, I was told "we don't have any loaners because they are all out on big jobs and we have no idea when they are coming back". LIE! When I refused to drop it off until a loaner was available, a loaner magically appeared. fast forward to the 4th time dropping it off. "your vehicle is done and ready for pickup", I was told. I went about 100 feet and called the service department because the engine/trans sounds like the 5 o'clock whistle. After being told NOT to bring it back right away (150 miles later) they want to add oil to the trans to get rid of the whine! DO YOURSELF A FAVOR AND GO TO A DIFFERENT KIA DEALER! read more

Classic bait & switch, disreputable dealer practices. My wife and I were looking for a off-brand Mazda I found on their site that lined up with exactly what we were looking for. However, it was pretty out of the way for us. After failing to find the right vehicle at other dealerships, we gave Route 23 Kia a call, and asked if they could confirm they had the specific vehicle on the lot that I found. We were well over an hour away and but if they did we would drive right over. Ashlee confirmed that they indeed had it, made an appointment with her, and began the trek. We arrive and ask for Ashlee and we were told she had left -- even though she told us she would be there. We ask about the specific car and they first tell us they sold it in the last hour, then earlier that day, and eventually it becomes 3 days ago. Of course, they pull up in another vehicle that was more expensive and not what we were looking for. We walked out. These folks are scammers and incredibly dishonest. It's freaky how comfortable they were with just lying through their teeth. Man, do I wish I had searched through reviews and saved myself the time and gas money. Avoid this place at all costs! read more

Shoutout to Jorge (SA), Leandro, and Franciso for what I can only describe as the most honest vehicle service I have ever received. Didnt overcharge me. Found the problem and fixed it with zero stress and zero hassle and even walked me through what they found. Gold standard of service right there read more

This is the worst car dealership I have had an interaction with maybe ever. The shady, poor ethical practices that you hear about all happen here at this dealership. I would be embarrassed to treat anyone as poorly as they do here. Stay away. Drive further north if you want a Kia and go to Newton. There is an older Hispanic car sales woman. She was nice but useless, the finance guy lied continually to my wife, to the point i had to come and get involved. Where basically had to flat out call him on their lies. If my wife didnt need the car For work I would have definitely gone somewhere else. I have to write their corporate headquarters because of these horrific customer service practices. STAY AWAY!!!!!!! read more

We bought a pre-owned vehicle. Never have I had such a bad experience! From first quote being higher than the agreed price, to charging almost $1000 on top of bill for some special coating they applied to vehicle without consent...it felt like a scam. We waited 2 hours to just sign the paperwork. Then the salesman neglected to return our driver's license! Had to go all the way back for that. Car needed scratched fixed (since they were guaranteed with that $1000 plan). An appointment was made. When we brought the car back for the repair...first, the person who does that wasn't in and then they said they didn't have the paint. Now we have to go back again. I recommend you do NOT use this dealership! read more

I am not one to put anyone on blast however I feel this is dangerous! I lease a 2017 Kia Sedona. January of this year I started to have problems with it not starting in the morning and an increase in exhaust coming from it. I had taken the car in 2-3 times regarding this problem. 1st time I took it in I was told that it was from some minor sludge in engine and it was because I needed a fuel injection. Well I got the services done as they requested. However this did not fix my problem. 2nd time I was told nothing was wrong and to video tape the problem. So I recorded the problem however I never got a response. In June I was driving my car home and all my lights went on on dashboard (never even had an engine light on prior), and what I can explain as my engine seizing. I had my three children with me! I got the car over to Sussex Kia who I had been dealing with since January and it was closed due to Covid 19. A few days went by and they did not respond so I towed my car to Route 23 Kia in Riverdale. I was told it was my engine, it was full of sludge and because I did not do oil changes. However Jorge in services had assured me that they would clean it up and get it covered by warranty. I would maybe have some minor replacements that have to do with the engine. So I did not argue the fact I was being blamed for not getting oil changes when in fact I did and have receipts for proof!!! well between June and now my car had been sitting in their lot. I was told that they were waiting on an engine to come in. Friday I finally got a call my engine was in but surprise my starter was bad!! well its been sitting untouched on their lot for 90+ days so yeah. They wanted 600 dollars out of pocket for a starter on a leased car. OK, I paid it. I wanted my car back, I figured I will fight this and get the money back later. Wednesday I get a call my car is ready. I make the payment and tell them I will pick up my car that evening. Was told my car was test driven and cleaned. So I go to pick up my car last night and I am pulling out onto route 23 and I'm like what's going on. when I would straighten my steering wheel my car started to go off the road. What I explained to be my steering wheel upside down. SO I BROUGHT IT BACK AND LEFT IN LOANER AGAIN!!! I got a call this morning and was told it was not my steering wheel upside down because they do not take steering wheel off it was my Alignment (Scott the service manager). I honestly do not care what it was! It was dangerous!! This is insane. Who test drove my car and thought it was ok. I told them I do not want my car back because if they cannot recognize that my steering was off, actually undrivable, who knows what job they did on engine or on starter. RT 23 Kia service department does not know what they are doing. I have reached out to a lawyer as well as Kia consumers and Kia motor finance regarding this situation! I was also told by Scott that I need to return there loaner in two days no matter what because other costumers need it. If I'm that customer GO ELSEWHERE to get your car serviced! Also upon reviewing my receipt it was noted that my engine came in 7/3/2020. What took two months to install it. I have purchased from Kia 3 times and been a long time customer and service I have received this Year I will be changing cars! Kia Motors America Route 23 Kia read more

Kia - My steering wheel "aligned after being test drove before I picked up" - Car Dealers Near Me - Riverdale, New Jersey

See all

My husband and I have had the worst experiences with this KIA dealership, from taking over our dad's car (financing it) to getting service done on the car. Their service customer service is terrible!!! They even get picking up new plates a problem. They don't even offer any compensation for inconveniences, something as simple as a car wash. Very unprofessional establishment. read more

I don't normally take the time to leave a bad review but this experience was terrible from start to finish. The lack of communication was very stressful, they would ask for additional information 4-5 days after initial contact. They didn't start working on my plates until almost 2 weeks after i had already left with the car. They didn't pay off my trade in for an ENTIRE TWO WEEKS and i was forced to make the following payment. Their management team had the audacity to say, don't make the payment they will give you a grace period and it won't affect your credit if the payment is late. The main manager who worked on my deal (Mustafa Ramadan) was supposed to pay off my trade in 2 weeks prior to the 5th a waited for the 4th to mail out a check. His words exactly were 'i did my job by mailing it out before the 5th' knowing that it'll take that check at least a few days to arrive and a few days to clear. Stay away from this dealership you will only regret it even if you enjoy the car you're newly in. read more

Kia - Car Dealers Near Me - Riverdale, New Jersey

JANKY DEALERSHIP. Worst used car deal of my life!! Purchased a lemon from them and got stuck with it through the pandemic...DON'T SHOP HERE...especially not used. read more

Route 23 Kia will BAIT and SWITCH you with their online price listings!! Came in to purchase a car same day based on their online price. When we arrived, asked the sales rep to confirm that they were willing to negotiate on the online price they had listing. Kamille said yes, so went through the process of test driving and was ready to purchase. Once we sat down, she "went to talk to her manager" and came back and offered $6,000 MORE than the listing! We played the negotiating game and the "best they can do" was still $5,000 MORE than the listed price. Asked for them to at least breakdown the $5,000 to justify the increase and this is what we were told: "About $1,500 for closing fees, $1,900 Service fees for a Tune Up and $800 MILITARY fee" We argued that that doesn't add up to $5k, a tune-up doesn't cost $1.9k and why a military fee?? (We are not in the Military) She explained it's just a fee. So, we need to be in the Military to buy a car or we get charged extra?! Makes absolutely NO sense. Honestly, would have rather the sales rep tell me that the fees was for their sales commission, and I would've been willing to purchase. DO NOT go here. They will BAIT and SWITCH you with their online prices. It's all lies and you'll waste your time driving there. Don't take just my word, go on multiple websites and you'll see there are PAGES of reviews about the same thing!! Went to another Kia Dealership about 20 miles away and bought the same SUV same day and they were able to easily breakdown the fees for me. read more

Called Saturday morning about a used Kia stinger that was a fair price and asked for more information. Wanted to put a deposit hold on the car and gave me a BS excuse saying they can't do that for used cars. Called back in the afternoon to set a appointment time the same day! And the same sales person told me the dealership has been sold and they can't sell any cars or tell me anything else. Checked online the next morning and they raised the price on the same exact car 3k more! Complete BS! Hope that car sits on your lot and you never sell it! Steve was the sales person I was talking to, completely dishonesty! read more

Awful experience, complete waste of time. After aligning w a sales associate on the phone, twice, my wife brought up our trade in for an evaluation, was given a quote and I went there after work to make a deal. I was first told that the trade in wasn't evaluated, just looked over. But I had called to get a trade in eval and called to notify them she was on her way. So they wouldn't honor the quote they gave her and said it needed to be evaluated by the used car sales manager. That was the first problem.  Next was the new car price. I worked w four people in succession from phone to sales associate to the associates manager and then finally the head of sales. On the phone I was told 3 to 4k over sticker, depending on trim. Sales associate was aligned to that. Sales manager and I tentatively agreed on 2k over sticker for a car that had 1200 mi on it, new but a demo. And we had somewhat of an agreement on the trade in as well, even though it would need to be approved by the used car sales manager. Then the head of sales walks over all high and mighty obviously trying to intimidate me w his arm outstretched holding up his hand, and very rudely and practically yelling, he said, "5! We want 5 thousand over sticker for any telluride". I was taken aback and said, "Really? Because that's not what he said or he said, or the associate on the phone."  He said, "It doesn't matter what anyone else says, I'm the sales manager and we're getting 5k over sticker for any telluride!"  Does it make sense to charge the same price for the exact same vehicle but one has 1200 miles on it and the other has 50?  Does it make sense to have your sales associates to negotiate and then you blow up the negotiations?  Does it make sense to be rude and unprofessional to a clearly serious buyer?  The answer to these questions is YES! because they're a bunch of jokers there! No wonder why car salesmen have the reputation they do. Is it really too much to ask to just be straightforward and not waste your customers' time? Apparently the answer to that question is also YES!  Don't waste your time. Find a better dealer than this joke of an establishment. What a bunch of idiots. read more

10/26/20- I went to RT 23 Kia to purchase a Telluride and spoke to rep Rosa. After hours of negotiotions, she worked out a deal for a Kia Telluride EX, $45,660 plus $5000 dealer mark up! She said she could give me more gave me more on my trade in for $17,000, $2500 more than initial quoted trade in value. The DEAL- $529.60 for 66 months at 1.9% with the 17k trade in for the EX. When finalizing the deal, Rosa said that the car that the car was no longer available due to some confusion internally. STRANGE. She said to look for another car. This took more time since we went out the lot to look at morea cars. She suggested another model which was the Telluride SX top model but almost similar in price which is $46,220, a $560 higher price than 8the car she originally tried to sell me. She then went to her finance person to crunch the final numbers. The finance person came up to me and said that there must have been some mistake and the new amount is $609 for 66 months with the trade in. I questioned the discrepancy to Rosa and she got her manager. Her manager Scott came over and sat in front of me on a desk. You can see that Scott was upset already and seemed frustrated and irate. He tried to explain that the person who made the mistake is Jimmy and he left for the day. I said to please reconfigure the amount because it looks way higher and it looks like an error, an amount of $80 more per month for a higher purchase price of $560? You can see by his facial reaction that he's getting more upset. He started getting aggressive and said that these are the new numbers and he said to and I quote" DO NOT FU*K WITH ME!", These are the numbers!". Scott said this twice! He said this as I was stating my case, he repeated the same foul language towards me and became even more belligerent and this time he leaned forward towards me, then he got up and came towards my direction and I thought he was trying to get physical and intimidate me. I looked around and I noticed that I was the only customer in the building at 7pm. I asked for his supervisor and he called in Sergio and I was hoping he could explain this guy's behavior. Unfortunately, he made it even worse. I asked Sergio for that person's name that almost attacked me but he said, "Don't worry about him, you're dealing with me now". I could hear Scott yelling in the background sitting by the finance person and yelling towards me saying "WHO are you gonna complain to now? - No one, that's right! Get out of here!" He repeated this over and over for the entire time Sergio was talking to me. Sergio did not help the situation and he couldnt control Scott. He didn't even apologize for the error. He said people make mistakes and it happens. I said if i knew the numbers were that high, i would have left 2 hours prior. At this point, I asked to get my license plate back and all my paperwork since they ran my credit so that I can leave. The finance person has already fonalized the paperwork, which I didn't sign. THIS WAS TEH MOST BY FAR HORRIBLE EXPERIENCE IN ANY DEALERSHIP! I felt threatened and disrespected. I filed a complaint with the RIVERDALE POLICE DEPARTMENT right after I left the building.. The officer said the report will be ready tomorrow. He also said that Rout 23 KIA gets a tremendous amount of complaints, he said he's not surprised and that the company is like a terrible used car company full of scammer and sales people with used car tactics. He said he feels bad for the people that gets taken advantage of in this place. I also filed a complaint with the KIA CONSUMER AFFAIRS, BBB, and Consumer Affairs of NJ. The POLICE officer also said to call the owner directly which I intend to do next. DO YOURSELF A FAVOR - DO YOUR RESEARCH FIRST AND STAY AWAY FROM ROUTE 23 KIA!!! ***Update 10/29/20 - I went to NUTLEY KIA and I purchased a KIA TELLURIDE SX at STICKER price on the spot! Their staff was really helpful and they they were very professional. I worked with TONY and he was amazing! Research, and call him and see for yourself. First time there and I'm a lifetime customer. DON'T PAY THE DEALER MARK UP FROM ROUTE 23 KIA!!! read more

HORRENDOUS SALES EXPERIENCE One of the worst experiences ever. If I could give zero stars I would. Looked at a truck on Saturday for son. Made arrangements to bring him back later in the day to drive the truck. Salesman, Kyle, confirmed later that afternoon that we were indeed coming. When we arrived, we were told that the truck was in the service garage and couldn't be driven without having an oil change first. (SHOULD HAVE BEEN A RED FLAG!!) So we arranged to go in on Monday to drive the truck. Salesman told us we didn't have to worry about losing out on the truck. We were very clear about our interest in this vehicle. Husband spoke to salesman this morning to set up a time to drive the truck. Dealership even confirmed that we were coming prior to the appointment. Upon arrival this afternoon, a GM informed us that someone wired a deposit on the truck that morning and it was no longer available. When my husband expressed his shock, the GM then indicated that it was our fault for not putting a deposit down (they did not ask for a deposit when arrangements were made to test drive). The GM then went on to tell us that they had other trucks on the lot. Like we would ever buy from them after this experience. Shady and shameful customer service!! When I called to expresss my dissatisfaction with the experience, the woman I spoke with hung up on me. WOULD NEVER deal with this place again. read more

Same as many of the other reviews here - bait and switch. They advertised a car on an auto website for one price, then when I went in for the pricing discussion, they tacked on several thousands of dollars in extra hidden fees to drive the price up. Should've listened to my spider senses when they said they would not and could not negotiate electronically, only in person ... in the middle of a pandemic :( What a waste of time. F*cking stupid + shitty way to run a business and won't go there ever again. read more

I went to Kia about a month ago. The man was super nice and took us in about 20 minutes to closing, showing us a car. It was about a month before my lease was up, and I was just getting the feel for different brands and cars. I call them a month later, and book an appointment. The salesman never shows up for the appointment. Next, we get another salesman and have to wait well over an hour while they check the inventory and get the test drive car. We test drove the car, and I really liked it! They said they would call with Costco pricing because it would take too long, and never even called me back. Honestly, I probably would have gotten the car. However, the unprofessionalism was staggering. read more

I wished we had looked online at their reviews before going and wasting our time. Classic bait and switch on price. We made an appointment the day before with Chris who was very nice on the phone and said some discount would be possible. When we arrived the next day, someone else helped us, and when we complained about the additional hidden costs, Chris - who was a manager - wouldn't even come down from his office to speak to us in person. Just FYI, fees include an $800 upcharge if you're NOT in the military and a $900 upcharge if you HAVEN'T bought a car from them before. A car advertised on the internet as costing $22,969 ultimately had a price tag they wouldn't budge on of $30,188.65. Final conclusion -- they epitomize the stereotype of a "seedy" car salesman. read more

Kia - Sale guy's handwriting just fyi. - Car Dealers Near Me - Riverdale, New Jersey

See all

0 2 days agoHere is what happened. For two days I had been in contact with Rachel from Kia of Riverdale I explained to her how difficult it is for me come there to finish up this deal. I live 1.5 hours away and I work. After much discussion we decided on 10/07/2022 at 1:30 PM. I took time off and left my job early in order to do this. I gave her a text 15 min before my arrival to let her know that I would be there soon. When I arrived I went to the front desk and said "Hi I'm Chris Pearson" they looked at me like I had two heads and said what. I replied "I'm Chris Pearson and I'm here to see Standley". They said ok I'll get him. When he arrived I said once again "Hi Stanley (and shook his hand and clearly said) "Hi I'm Chris Pearson" he replied "What can I do for you?" I told him I'm here to buy a car he said oh follow me. I had talked with this man the two days before discussing my submitted application and my desired car . Once at his desk he asked me what kind of car are you interested in? We went over a few cars I was interested in. He then went to get one off the cars and I walked out. This was the most horrible experience I ever had with any dealer not to mention the gas I wasted traveling down there. I was very serious about purchasing the car I came with the deposit in cash. On mh a Google review they commented and left a phone number for me to call and they would make it right. I called the number and the person didn't know anything about this i hung up after being totally frustrated. read more

Less than a year ago I bought a 2014 sportage here. I was assured it had been through a thorough inspection. 9 months later, this is what my brake pads and rotors look like. DO NOT DO BUSINESS HERE. read more

See all

service department is a mess. No updates, no call backs no respect for customers time. I love my Kia but cross your fingers it doesnt need service. read more

Reading all the bad reviews on here really validated my horrible experience at this dealership. You would think by all these reviews they would change their ways but nope. Same complaint, different customer. My experience is just the same : internet price gets you in the door then they pad the price up $5000. Just like the other reviews, That seems to be the magic number here folks. Don't get scammed, be prepared and read all the bad reviews. The good reviews obviously was planted by a family or friend recently to soften all the horrific reviews. Also, they have preowned cars too! Stay away! They will charge you extra for prepping and fixing the car and it's not even certified pre-owned. I've done all my research, and always go certified preowned dealers! Also, they prey on customers with bad credit so they can offer you a high interest rate to pay off your car if you finance so they make money. So bad credit, no problem! You lose money at the end, and they make money off of your poor credit with their finance company. All the staff named in the bad reviews still work there so try to avoid them if you can! They seem to care more about their coworkers than the customers feelings. read more

Everyone be very careful on the car that you are buying. ESPECIALLY the cars in the exotic price range. I drove all the way from Maryland to check out the 2016 M4 GTS with a MSRP of $130,000. (not even on the cheaper side of the market). The dealership told me that the car was in inmacculate condition and serviced at BMW. So I went ahead and purchased the car. Everything went well until the drive back home to Maryland. The car went into limp mode and I had to get it towed to a BMW dealership. I found out that first the car was modified (when the dealership has told me the car was not) and that there was a few other issues with the engine , The BMW dealership ended up telling me I need $1600 dollars of repairs. The worst part is I communicated with my salesman Daniel about it to relay the information to David the general manager to see what we can do to rectify the situation. I've contacted David directly as well but recieved no response back despite numerous attempts to contact him or any upper management. With that kind of after sale service, I'd be very careful about buying any car that is not brand new at that. Buying used cars is a trusting process with the dealership and I believe this dealership is not one of them that you should trust especially with anything in the exotic or in the used department as you are on your own the moment you walk out with the vehicle. I've also tried contacting the customer service number but they will simply transfer you back to the salesman and not the manager. On top of that, they ended up a selling me a warranty that can't even be used as the car has already been flagged by BMW. read more

During this pandemic and having to deal with everything going on, I decided to do a search for a Kia Soul. After receiving a legitimate quote from route 23 Kia for a 2020 Kia Soul for $186 a month with no money down, I ended up going to the dealership to finalize the deal. To my surprise, I was handed over to another salesperson who proceeded to waist my time for 2 hours. At the end, they wanted me to pay $228 per month with $2,000 down after I had a certified offer on paper. This dealership is a scam. I can't believe they use these old tricks to get people in the doors and expose them to this torture. Luis read more

My son 2022 kia G-line has been here for five times for the same problem in less than a year since we bought it and still not found no problem to fix. And all they do is just give excuses. I do not recommend this place to use not even for a parking lot. read more

They are very nice when you are there buying a car, after you buy they don't even return your calls if you have any questions. Also, be aware that they charge you unnecessary extra charges and they don't even tell you about it or let you read the contract before signing it. I don't recommended this dealer, save yourself a headache. read more

I actually had a good experience here. They worked with my bad credit (the other dealerships that I dealt with wouldn't) and got me into the car I wanted quickly and seamlessly! The only thing that I didn't like was that the salesman told me that I had to pay an $800 fee because I wasn't in the military. But other than this was great!! read more

Initially a good experience and I walked away with what I still think is a good deal. I should have expected the service aspect after the sale across the organization to be average (I didn't factor this in since I was solely price focussed in getting what was basically my first non company car, a full option Sorrento) Often when I am driving out there from Englewood I think I should have gone with the Prestige Tenafly location of Kia because its more family friendly and there are things to do close by. My time & stress savings would have more made up for the $30/month savings on my 39 month lease. It's a fair place to get a good deal as long you do not expect the service to Rival your mercedez benz dealership (it will not). read more

This place doesn't even deserve a star. They made me deposit $399 to DMV for registration. Then NY DMV only charged $60 from my old registration to the new one. It's been over a month they have not returned the money back yet. I called a million time and emailed, everyone was hiding. And there is a ton of excuses. Since they delayed transferring the registration I got a fine from DMV for $168. Also, there's only one key for the used vehicle. (You'd better ask how many keys before buying it.) Don't waste time!!! Go find a more reliable dealership. read more