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    I don't normally take the time to leave a bad review but this experience was terrible from start to finish. The lack of communication was very stressful, they would ask for additional information 4-5 days after initial contact. They didn't start working on my plates until almost 2 weeks after i had already left with the car. They didn't pay off my trade in for an ENTIRE TWO WEEKS and i was forced to make the following payment. Their management team had the audacity to say, don't make the payment they will give you a grace period and it won't affect your credit if the payment is late. The main manager who worked on my deal (Mustafa Ramadan) was supposed to pay off my trade in 2 weeks prior to the 5th a waited for the 4th to mail out a check. His words exactly were 'i did my job by mailing it out before the 5th' knowing that it'll take that check at least a few days to arrive and a few days to clear. Stay away from this dealership you will only regret it even if you enjoy the car you're newly in.

    My steering wheel "aligned after being test drove before I picked up"

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    Page 1 of 4

    Ask the Community - Kia

    Review Highlights - Kia

    Shoutout to Jorge (SA), Leandro, and Franciso for what I can only describe as the most honest vehicle service I have ever received.

    Mentioned in 4 reviews

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    Lincoln of Wayne

    Lincoln of Wayne

    (76 reviews)

    I bought used Aviator PHEV. My review is 5 stars, but it…read morewasn't flawless and it will be divided into a few sections. Dealership environment - 100 %. Beautiful and fully correspond with Lincoln brand. Car - 80 %. There is a reason for the lowest assessment. The car was beautiful at first sight, and everything worked, but I found out that it had broken windshield. And here the issue started. I live in VA (cca 250miles from the dealership) and the windshield must have been replaced. Jonathan, the salesman found a repair shop in VA where the windshield should have been replaced for free. Eventually it didn't happen and I had to visit the Wayne dealership again for the windshield replacement. This resulted in 500 miles in the car, one extra day out of my office and rescheduling all my meetings that day. The car assessment would be 100% without this trouble. The question is how the presale inspection was done... Personnel - 95 %. Friendly and professional. Sometimes, the answers to my questions took longer than I expected. But I am not native US citizen so my question could have been unusual. Not having the issue with the windshield there would be nothing to worry about. But life is not flawless and mistakes can happen. Overall, the experience of buying car in Lincoln of Wayne was great and I can recommend this dealership. Lukas

    1 Star - Long-time customer completely disappointed…read more I have been a customer of Lincoln of Wayne since 2013 and purchased two vehicles from this dealership. For years, all services and repairs were done here and I was satisfied--until the purchase of my second car and the dealership's move to the new building. Since then, the quality of service and customer care has declined dramatically. The main reason for this review is my repeated experience working with Melanie, who acted as the service advisor. Unfortunately, these interactions were the final reason I will never service my vehicle here again and will not recommend this dealer to anyone. Three months ago, I brought one of my cars in for a serious issue. Due to Melanie's failure to communicate properly with the mechanic, my car sat for weeks. She forgot to give approval for a test drive needed to properly diagnose the computer data. Despite numerous calls and messages asking for updates, I was often ignored. I was repeatedly told she would "check with the mechanic and get back to me shortly," which almost never happened. No loaner vehicle was ever offered. When I asked, I was told one might be available in two weeks. Eventually, the car was returned unrepaired. The dealership admitted they could not determine the issue and suggested randomly replacing parts, starting with a $1,200 repair. This was especially concerning because the car was stalling while driving, creating a serious safety hazard. I had the vehicle towed to an independent mechanic, who fixed the problem in one day for $240 (parts and labor). The car runs perfectly now. The second incident involved a scheduled oil change and brake service. I booked the appointment a month in advance and specifically requested a larger loaner vehicle, as I needed to transport five people with luggage to the airport. Melanie assured me that, at minimum, I would receive a vehicle comparable in size to mine. Despite confirming this multiple times (via phone and text), I arrived to find that only the smallest model available was offered. When I questioned this, Melanie claimed she "never promised" a larger vehicle--despite written messages proving otherwise. To make matters worse, a separate phone call to confirm details resulted in a 20-minute hold, followed by an extremely rude response and the phone being hung up on me. At that point, I canceled the service entirely. I have never felt so repeatedly disrespected, misled, and made to feel foolish--especially when I have all communication saved in writing. Lincoln of Wayne has officially lost a loyal, long-term customer due to poor service, poor communication, and a complete lack of accountability.

    Kia - car_dealers - Updated May 2026

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