Verner-Cadby is the only reason I'm staying with Ford. The service, body shop, and sales folks are wonderful, along with the rest of the office staff. I've been with V-C since 1984. They treat me like family! They are thorough with their service, very considerate with cost, and great people! V-C is family-owned, family run, and treats its customers like family. This is feedback for Ford Corp. Ford has made a mistake twice by discontinuing production of the Taurus, and their drop in sales is indicative of customer disappointment. The first time they stopped production of the Taurus, they replaced it with The Ford Five Hundred, which lasted only a few years, and they wisely brought back the Taurus. Now Ford went all in on EVs and no longer has a standard sedan. I will need to replace my current Taurus, which has 100,000 miles, and I am struggling with how to replace it with a new non-EV Ford sedan. I may have to settle for a hybrid SUV, which does not make me happy. I've been advised by friends to get a different brand of car, but I will not go to another dealer. I've explained why I will not do that, but at this point, it's a choice of which car is the least objectionable for me. Ford needs to listen to its customers. read more

Just purchased my fifth car from Verner-Cadby. Tom is the salesman we always work with. Knows his stuff. Always helpful, always listens, guides us through the test drive, purchase, and teaching the systems on the car. Carl, the sales manager, is alway out front and accessible, not like other dealerships where you never see the mysterious "sales manager" the salesperson always has to clear things with. If the dealership wasn't great I would not have purchased five cars there. The entire process is low key and low pressure. From selecting a car, to the test drive, to approving the deal and sitting with finance, it is as pleasurable as a car buying can be. read more

Verner-Cadby Ford - 2020 Ford Fusion - Car Dealers Near Me - Fairfield, New Jersey

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Is there a zero because that's qhat they deserve. We called their service department to get service on a new vehicle. Their very first question was did you purchase your car here. Okay unfortunately no we didn't because we were time they couldn't get the car we wanted. But I wanted to give them the service on the vehicle. They told us NO because we didn't buy it there! Really! Are you a ford dealer or not. Terrible customer service read more

Service manager and tech (Larry) were great in helping to diagnose a headlight issue on my 2023 ford explorer today. Unfortunately, it is a design flaw (reduced light is being projected). Solution was to lower the high beam level and to use both low and high beams all the time....especially on very dark highways. Hopefully, the adjustment will not bother oncoming traffic and cars directly in front. Buying new, after market bulbs/lights, is not a solution, as the units are sealed (good for the life of the car). Ford-corporate should investigate this issue as it has led to several issues on unlit highways with just 3400 miles on my new explorer. My 2024 Edge has no headlight issues. THANKS for your help today ! Ken read more

Very honest repair center . They have not tried to sell us anything we didn't need. I highly recommend this service center and dealership . Will return read more

Really great, straightforward and no BS car dealer. If you live in the greater NYC area, these guys will probably wind up being one of the most pleasant Ford dealers you'll contact. I was in the market for a Mustang Mach-E so I called/emailed upwards of 40 dealers in NJ and NY, and these guys were in the top 3 in terms of communication and ease to work with. Plus they were honest - many other dealers were trying to charge above MSRP (a practice that Ford Corporate is starting to crack down on). In contrast, this dealership was accepting Ford X Plan (a competitive, pre-negotiated sales price that I was able to obtain through my employer). Although I didn't wind up purchasing at this dealership (they didn't have the trim/color I wanted in stock), if I had to purchase another Ford in the future I would definitely stop here first. And if I lived closer I would definitely take my vehicle there for servicing (such was my positive experience with their sales team). Ask for Kevin in sales, he was very easy to work with both in person and via email. read more

Took my Ford Escape in for a brake job and to investigate some electrical issues. They were polite and accommodating at drop-off and called me a few times during the day to let me know what was going on. They demonstrated a genuine concern for keeping the cost down. Pickup was friendly and efficient, and the work seemed to be done well. Such a difference from nearby Fette Ford which is a dumpster fire. read more

This was a first! I wasn't upset or stressed out when I left the dealership. I have been buying cars New and Used for a very long time and I always say that I can't wait to get out of here, this place is driving me crazy. Until today... I walked into Verner-Cadby Ford and from the time we walked in until the time we purchased a car, it was nothing short of a great experience. Kevin was our sales person and he was attentive, responsive and just an overall great person. He was flexible and accommodating. I just can't say enough about this car dealership and I would "for sure" go back there again. Way to change my mind about car dealerships! Beth read more

Having bought over 50 cars/ trucks over the last 35 years, I think I know a good dealer over a great dealer. these guys are fantastic! Dan, the salesman was great as well as the staff. I highly recommend Verner-Cadby! read more

Where to begin... I have been going to Verner Cadby Ford for my automotive needs for over 27 years. I have recently overlooked & gave the benefit of the doubt on more than one occasion & I realize no one is perfect however, I need to express my frustration & disappointment. I recently brought my 2015 F150 Platinum truck to be completely serviced & overhauled since it has 122K miles on it. I gave them a list of 27 items I wanted checked and/or changed including my breaks & tires. In addition, I also told them the rear breaks squeaked. After spending over $2600.00 on need repairs I was told my rear breaks were fine & just needed to be cleaned. After leaving, the squeaking began once again after 20 minutes of driving. Long story short, they were kind enough to take the truck back free of charge to remedy the issue. I was told they sanded and replaced one part and there were no more issues. I took my truck home & it sat for three days. When I began driving it again, the squeaking returned slowly to a constant squeak. From 40 - 0 mph all I hear is a constant squeak. In addition, that morning, a coworker was following me and told me it looked like I had an inner sidewall bubble on my rear tire. When I looked, there were two large sidewall bubbles the size of my fist at 12 & 6 on a clock. I went to a tire store & had it immediately replaced the same day. When they took the tire off I noticed what appeared to be gouges & grinder marks from a hand grinder all over the face of the rotor. From my limited knowledge of automotive mechanics, this is unacceptable. Usually, the rotors go on a lath to be cleaned or reconditioned. My question to them is this - how can a person that handled my rear tires not only once but twice, not notice the two sidewall bubbles on my tire. Especially, when they were supposed to inspect them. I could of had a blow out at anytime! Also, how can they leave my rotor in that condition - please see the two enclosed pictures. I can understand maybe from the time I got back the truck I could have gone over a pothole which caused 1 bubble but Not 2 on opposite sides of the tire! An actual fact - there are no potholes, they are all filled in & I Did Not run over any within this time frame! This makes me worried what else was missed or overlooked during the $2,600 worth of work that I can't see?? When I called, the new service manager just listened and denied they missed the bubbles on the tire & did not give any explanation for the breaks. Please note - I am willing to spend the money to make sure my truck is running 100% - just tell me I need breaks or a new rotor!! Similar frustration with my daughter's car - Without all the details, after a service earlier in the year, it had to go back twice for what they missed... then it still wasn't correct! Unrelated, I ended up selling the car but before it sold, another mechanic from a private garage (& personal friend) looked at the car and physically showed me $1,800. worth of need repairs from breaks, leaking engine hoses, a worn belt and exhaust issues. And just 3 weeks before Verner Cadby service dept told me everything was good with the car. Each time I went in with my daughter's car I specifically asked them to go over everything so my daughter can be safe in her car during her travels. When I saw these repairs were ignored, I was sadly disappointed with most of my trust gone. Now, with my truck, I will not go back to Verner Cadby Ford ever again. Best wishes & good luck. read more

Wanted to order a 2023 Maverick. I am a member of Veteran's Advantage which uses the Ford X-pricing program. I was told Verner- Cadby was not participating in the program for the Maverick and they are charging $ 2000-$ 3000 mark-up. Veteran's beware Verner-Cadby chooses profit over honor. read more

I've probably bought 30 cars in my lifetime and buying my Mustang Mach-e from these folks was the least stressful transaction ever. The most honest and straightforward dealership I've worked with. Working with Kevin made the deal easy. read more

Hope the service department will never change. Very professional , clear and very efficient . I bought my F150 in another dealership but from now on they will get my business . Their efficiency is outpassing other dealers around read more

Purchased my 2017 focus RS through this dealer, Kevin my salesman was very helpful and attentive to my needs as a buyer. This is my first Ford product and they made the sales process seamless. Great buying experience! read more

Verner-Cadby Ford - Car Dealers Near Me - Fairfield, New Jersey

Came in for an oil change and the service department couldn't be nicer. I'm so happy to have purchased my Escape here. My lease is up soon and it'll be time to see Paul again!! read more

Never in my life have I been to a Car Dealership and left less stressed then when I entered! First it was Tom. He spent time with me after my car was totaled and i was waiting for my insurance to give me their findings. He answered all my questions, never knowing if i would be back. Well I did Come back. At 7:50pm he started the paperwork (They close at 8pm) and my truck would be ready for pick up at 530 the next day. The next day I met with Paul, Another awesome guy. Never pressured, signed everything and back to Tom. Well Tom introduces me to Brian in Service, OMG not another nice guy! Told me he'd see me in 5,000 miles for my free oil change! Tom sat with me for over an hour. Synced my phone, set up my Fordpass, showed me all the bells and whistles. It was washed and waxed and just beautiful! I know, I know, get to the point.....If youre EVER in need of a new or used Ford, Verner-Cadby is your dealership! Thank you Tom, from the bottom of my heart! And to Paul and Brian, you rock! Three classy, caring, and knowledgeable guys! read more

I really like this ford dealership everyone is so nice and they spend treat customers great! If you're look for a salesperson ask for Billy F. He's great and will really help you out! Recently got my Ford Mustang serviced here and it was also a great experience so stop by for the service department as well. read more

It's been two years since I wrote my first review of this dealership and it's service department. I have had my car serviced there exclusively since then and I can't imagine how I could be happier. I don't ever have to be on the defensive here. I feel like I'm being cared for like a member of the family. My Ford Explorer is a great vehicle which is so much better because of this dealership and its hard working, straight shooting service professionals. read more

Thank you once again Tommy for exceptional customer service and getting me the perfect car for my needs. I love my EcoSport! From the sales floor to the service desk, everyone there is Top Notch, they know how to keep customers coming back. Friendly, efficient and knowledgeable, thank you again! read more

Customer service and pricing were way better the other Ford dealership I visited in Butler. Tyler was great... highly recommend!

Went there this Saturday for a F-150 Lariat. Sales person was extremely cold and indifferent. The young sales person would rather chat with his co-workers than show us the truck. We were then left alone on the parking lot peeking through the window of the truck... That's one way to lose a sale. That probably explains why they don't have much business even on Saturday. It seems like the dealership expects the customer to beg them to buy their vehicles. read more

Great service department! They get you in and out fast and everyone there is very friendly. They don't push you to get unnecessary work done to your car and their pricing is fair. read more

Have bought 4 cars here and still having my 2009 Escape serviced here. Rich Johnson has been the main constant over the years and he continues to shine. I like all the recent remodeling. Very comfortable place to get your car serviced. read more

Visited twice, spent over two hours there finding a car, agreeing on a number, signing papers and putting a deposit down only to have a number be incorrect and the manager pull the deal. He was curt, unfriendly, treated his staff with disrespect and made me feel belittled. George was fantastic to work with as a salesman, but after my limited experience with the manager I will never set foot in this dealership again. read more

I definitely recommend this dealership. Everyone is helpful and friendly. The manager who sold me my car tried getting me an extra discount from the manufacturer and ended up with a sunroof for free! He answered all of my questions patiently and throughly and wasn't trying to sell me anything I didn't need or want. Love this place, it's so hard to find a good quality and honest dealership!! read more

I recently leased a Taurus SHO from Verner Cadby Ford and the experience was very positive. When I first walked in the door, I told the guys that I was starving and they immediately offered me mushroom onion pizza. They really had me right there. The most important thing though is integrity. I was going to lease the same exact car from another dealer in Hackensack. Good thing I shopped around. The Hackensack dealer offered me the car at $60 more a month. Total ripoff. My salesperson Kevin did a great job and the business office was efficient and friendly. read more

Paul Valerio and the entire staff are a pleasure to work with. I am a repeat customer and always recommend Paul when I have the opportunity. Although there is a closer Ford dealership to my home, it's worth it to drive a little further to have the comfort and peace of mind in knowing that I'm not being taken advantage of. They take the stress out of what can be a stressful process. I highly recommend Paul and the entire Verner Cadby staff - both sales and service folks are a pleasure to deal with. I love my new car! read more

Richard Johnson was my service representative and he makes the whole service process seamless. Verner-Cadby is a out of the way for me as I live in West New York, NJ and work in Manhattan, but I continue to go to Verner because Richard makes it so easy to drop off my car, get a loaner if I need one, and pickup my car. I never have to wait very long and am usually in and out in no time. I unfortunately can't say the same when I get my Infiniti serviced. I will continue to have my Ford serviced at Verner-Cadby. read more

I recently had some bodywork done on my car at Verner-Cady Ford. I cannot say enough about the excellent service and workmanship of their body shop. My car was repaired in a very timely manner and the car looks terrific. I highly recommend using them for any bodywork you may need done on your vehicle. They are professional and they do an outstanding job. read more

I recently bought a Certified Pre owned Ford Escape. Overall I got a nice car but when I picked it up I noticed I got a half tank of gas while ford dictates a full take on a CPO vehicle, I also have a chip on the windshield. When i picked up the car it was raining so hard to tell. There are also scratches that were supposed to be taken care of. I complained on the survey from Ford and then a month later get a call from Carl the sales manager saying that the owner doesn't give a full tank of gas because its too expensive!! Are you kidding me!!! I know for a fact its built into the price and its one of the things Ford corporate says you receive. Just very shady to me and full of excuses!~ I would not return to this dealership read more

The sales and service staff at VernerCadby are the best. I compare all other dealerships to their quality and professionalism. I am completely satisfied with my latest purchase. I highly recommend VernerCadby for your next purchase and encourage you to ask for Paul in sales. Paul provided excellent guidance and he simplified and expedited the buying process. read more

I purchased my new Fusion in March. Andy was my sales rep. Answered all of my questions, was a great guy to deal with. He sat with me for a long time going over the car and its features. He even set up my cell phone, well the car did, he just turned it on ,lol. The car is like flying an F-14, but Andy knew it all. I roamed around the building and checked out all of the departments, and each and every person I dealt with had a smile. That goes a long way! The finance girl( sorry forgot your name)was also very friendly and explained EVERYTHING, some car dealers just blow through this part not the people at Verner-Cadby. I actually understood the entire meeting and all of the paper work ! GREAT JOB VERNER_CADBY see you guys , and gals in 4 years for a new car. Not only did you sell me a car, but you sold me a dealer! If you want a Ford go to Verner-Cadby you will not be disappointed. read more

Their service department is incredible. They do what they say, give you a great car to borrow, get the work done as quickly as possible and everyone is terrific. Rich and Brian are super fast and even gave me some touch-up paint. I know they are more expensive than other places, but they've kept my new car going like new for 6 years without a hiccup. I can't recommend them enough. read more

I was in the market for a new vehicle. After much research I settled on a Fusion and was interested specifically in the hybrid or energi model. I began my search on the internet. I visited Ford.com and TriStateFordDealers.com to ascertain 2014 and 2015 models that were in stock. Incentives on the 2014's ultimately guided my purchase decision. I was in communication with several dealers. It proved difficult to compare pricing and options (apples to apples). Some offered special internet pricing and others did not. I was just looking for a dealer that would lay out the costs in a fair and understandable manner in the realm of a car that I was interested in. The sales person that I spoke with was clear and concise on all costs and how they would all work together. The whole experience was so honest and clear that we had an agreement on the phone the next day. We exchanged paperwork via email and I headed to the dealer that weekend. The meeting was cheerful and relaxed as I filled out all the required paperwork. There were no surprises. This whole experience made car buying a pleasure. I am not sure I have ever said that before. Once the paperwork was complete I accompanied the sales person to my new Fusion Energi Titanium where all the features of the car were patiently explained. All in all when the transaction was complete I felt confident that it couldn't have gone any better read more

I bought my CPO car here last year and my husband bought his used truck here recently. Both experiences were great! They really take the time to make sure the customer is happy, to the point that the salesman who sold me my CPO car drove the car to my house so I could take a test drive, AND he took my car that I was looking to trade in to the dealer to get the value on it. It was soooo easy and such a great experience, I would definitely recommend this dealer! read more

I purchased my 2016 Fusion Titanium from another dealership several months ago. Ten (10) days ago, I had to arrange for a Service "check engine" problem. My Dealer Service Department gave me misinformation that day, & I had to call the Service manager. (But before I did that, I called Verner Cadby, spoke with Brian, who clearly explained that he couldn't perform this service, but if I had difficulty, then call him back, and he'd find a way to assist me) Returned a 2nd day,to my original dealer, they fixed the problem, then wanted to schedule my Free 1st oil change, but charge me $54.00 for a "required" additive with it. I contacted Verner Cadby Service, spoke with Richard, he assured me there was no "required" additive, and I scheduled an appointment with him. Even though I had to pay for my 1st Service, it was so comforting to know that Richard, and Brian, took such a personal,caring, interest in providing EXCELLENT, and sincere Customer Service. In addition, I contacted Ford Motor Co. Customer Care center, and after explaining my distress, and if they could switch my Warranty Coverage & Service to Verner Cadby, Ford Customer Care did so without hesitation. So, I will not only happily & trusting to continue with Rich & Brian at Verner Cadby Service, I am HIGHLY recommending Verner Cadby Service Department to everyone. I am 67 years old, dealt with many Dealerships in my lifetime, and am very satisfied with them, and will most likely purchase another Ford from Verner Cadby at lease end, or if I buy my current car out, will continue to have them service it. read more

I had the radiator replaced in my F350 at the Ford dealer in my area in Connecticut. While on my way to Pennsylvania on I 287 I started to loose coolant quite rapidly. I was also towing a trailer at the time so I had the truck and trailer towed to Verner Cadby. The service manager greeted me as the tow truck pulled into the yard. He asked what the problem was and I explained that the radiator had been replaced at a dealer in CT and it appeared that the lower hose was no longer firmly attached to the radiator allowing for a very major coolant leak. Without spending one second to look at it or ask one of the mechanics to look at it he said that they would not be able to look at it for at least two weeks. I ended up having it towed to a local body shop and towing company who determined that in fact the lower hose had come off of the radiator. He was able to snap it back in place and I was on my way thanks to someone who was willing to help out a guy who was 150 miles from home and had a major problem. If I had not come in with a Ford, which is what they sell there, and had not had it recently serviced by another Ford dealer I might have been able to understand their reaction. I had a vacuum pump on another truck that I had fail while I was on a trip in Pennsylvania and I pulled into a Ford dealer and they were most helpful and I was back on the road in two hours with nothing but good things to say about my experience there, unlike my experience at Verner Cadby. read more