Drove past here today - the repair shop, rental and sales building is currently closed - the whole…read moresite is a construction zone now - they may be building up a new shop, or building a new business - will update once I see the new buildings/signs up.

These guys have consistently helped me, are reliable and have integrity. I've used the rental…read moreDept, repair Dept, sales Dept, limo Dept... And I'm not even family or a personal friend... Just a loyal customer!

Verner-Cadby is the only reason I'm staying with Ford. The service, body shop, and sales folks are…read morewonderful, along with the rest of the office staff. I've been with V-C since 1984. They treat me like family! They are thorough with their service, very considerate with cost, and great people! V-C is family-owned, family run, and treats its customers like family. This is feedback for Ford Corp. Ford has made a mistake twice by discontinuing production of the Taurus, and their drop in sales is indicative of customer disappointment. The first time they stopped production of the Taurus, they replaced it with The Ford Five Hundred, which lasted only a few years, and they wisely brought back the Taurus. Now Ford went all in on EVs and no longer has a standard sedan. I will need to replace my current Taurus, which has 100,000 miles, and I am struggling with how to replace it with a new non-EV Ford sedan. I may have to settle for a hybrid SUV, which does not make me happy. I've been advised by friends to get a different brand of car, but I will not go to another dealer. I've explained why I will not do that, but at this point, it's a choice of which car is the least objectionable for me. Ford needs to listen to its customers.

Just purchased my fifth car from Verner-Cadby…read more Tom is the salesman we always work with. Knows his stuff. Always helpful, always listens, guides us through the test drive, purchase, and teaching the systems on the car. Carl, the sales manager, is alway out front and accessible, not like other dealerships where you never see the mysterious "sales manager" the salesperson always has to clear things with. If the dealership wasn't great I would not have purchased five cars there. The entire process is low key and low pressure. From selecting a car, to the test drive, to approving the deal and sitting with finance, it is as pleasurable as a car buying can be.

Sold my car with Dan. Easy and quick. He and his family are personable and professional in…read moreconduct. Would work with them again for buying or selling a automobile.

In the beginning we had an issue with a refund of a deposit and that has since been resolved…read more Overall, Dan takes his business very seriously and desires to provide excellent customer service.

Second visit even better than the first! Five-star service as always!…read more Once I decided I wanted a new Lexus the first and only contact I made was to Angela Malanga who sold me my first Lexus. Why? Because Angela will be upfront with you and do everything she can to make everything go smoothly. I emailed her what I wanted then we spoke on the phone. She explained to me that if I was set on color and options, there was no timetable available as to when I would get something. But if I liked something available that was in transit it would be a lot quicker. The first one she showed by had pretty much everything I wanted so I took it. She emailed me all the forms I needed to fill out, explained what the fees were and went to reserve the vehicle. Everything was done in less than an hour. Angela kept me informed by email anytime the status of my vehicle changed. When it got closer to delivery, she made sure I was prepared with everything I needed to bring to make it go smoothly. Thanks to Angela, Noah in Tech & Anthony in Finance delivery was a breeze, even with me being under the weather! Although I confirmed with Angela that removed and deleted everything I needed in my trade in while I was there, night came and it occurred to me I forgot to remove the SD card from my dashcam..... Sent Angela an email and the next business day I get a text with picture that it was done. I've never had a bad experience at Lexus of Route 10. From my very first visit everyone I've ever dealt with here has always made me feel like a valued customer.

** AVOID THIS DEALER, BUY the BRAND **…read more THE GOOD (reason for the single star) 1. Sales, Finance team and decent people in administration only reason for the single star - Sales experience is good (because YOU are paying and they need your business - all good) 2. This dealer sells Lexus cars :-) THE BAD (and WORSE) 1. Indifferent Customer Experience Leadership - they are paid to dispute and stall not provide service and to dispute every item very politely) . 2. More than a few detached advisors, enough to make those who do their jobs look bad - a lot of them upsell (alongside the Customer Engagement/Experience Folks) 3. Disputes to any feedback that requires them to actually provide customer service are automated across platforms (hence reference to names in the "response" to this review mentions names that are not referenced in this one!) Data to support this review: a. 6 years of CONSISTENTLY and ONLY servicing the car purchased at this dealer resulted in ~150% MARKUP on the Cost of Ownership (based on Lexus's own data for a vehicle of similar year/mileage) b. Over $22k charged for maintenance on a low mileage (less than 25k miles) Lexus-CPO vehicle purchased and exclusively serviced at this dealer for less than 6 years of ownership. c. The most expensive repair made was for an issue which went from "nothing found" to "watching" to a "must have repair/massive" aligned perfectly to when the vehicle was under warranty (issue identified) to when the warranty ran out!! Oil leaks don't repair themselves- oil leak was reported with pictures and names of advisors who were the reason for the dispute were shared in real time. d. Lexus makes exceptional cars and did its part during the dispute discussions sharing truthfully that they are dependent on the dealer in the partnership, hence the review. What other reason to infer from my experience and a lot of others in the many reviews, this dealer is great at SALES but not so much SERVICE. There are other dealers in this area that are exceptional in SERVICE - choose one of them instead.

I purchased a Subaru just like this from Ashfaq Aftab almost four months ago, and while he took my…read moremoney, he still has not given me the title. When he made the sale, Ashfaq assured my wife and I that if there was a delay in getting the title through the DMV he would refund our money. He also stated that the process takes four to sox weeks. Now he claims that he never said that and he does not give refunds, I have a vehicle sitting in my driveway that I cannot use and the police are threatening to issue summonses and tow the car away. Mr. Ash has stopped responding to my phone calls. This is a nightmare, and I am going to have to hire a lawyer to get this sorted out.

From the owner: Unique Vehicles, one of the leading auto importers and seller of Japanese mini trucks, mini vans,…read moresmall dump trucks, sports cars and other JDM vehicles. We directly import JDM vehicles from Japan and sell locally in US. We offer the lowest prices guaranteed, which other sellers of similar Japanese vehicles cann't beat as we buy in Japan through our partner and ship ourselves. We specialize in Suzuki Suzuki Carry trucks, Mitsubishi Minicab small trucks, Daihatsu Hijet, Subaru Sambar mini trucks and vans, Suzuki Every vans, Honda Acty mini trucks and vans, Mazda Scrum mini trucks, Nissan GT, Nissan Fairlady Z, Suzuki scudo, Nissan clipper Van's and trucks, Toyota Hiace Van's and many more. We also import all tupeif vehicles from Japan and Europe on order.

Stopped here to look at a specific Jeep that I saw online. A salesman came out, very nice and not…read morepushy at all. Took the Jeep for a test drive with another salesman, again, very nice and not pushy. Not sure it's the vehicle I want. But salesmen were nice. Bigger selection of vehicles then dealer we went to in the morning

Needed two rust spots and the outside rim of the windshield repainted at the body shop. I pointed…read moreout a couple of other little things bothering me and they fixed everything I mentioned! My car came back better than when it was new:) No kidding; the inside was spotless even the door jams were perfectly cleaned! Jarret Gonter was so friendly, kind, patient and extremely helpful. Can't stop raving about the service I received.

Great place , fast and great deals Joana & Lara made all the process to be easy and fast and for…read morethe right money. I leased 2 Alfa's there and I will strongly recommend to everyone looking for a Luxury vehicle at a reasonable price

Had an outstanding experience with Pam in financing at Alfa Romeo in Whippany, New Jersey. Totally…read moreprepared and professional. Had all paperwork ready. Created a seamless experience. Highly efficient and customer friendly. Made the car purchasing experience a pleasure.