Finding a good, honest, and reliable mechanic is the Holy Grail for any car owner. Derrick…read moresucceeded where two other mechanics across town had failed. Not only was the diagnosis absolutely correct, but it was explained in a way that actually made sense without talking down to me. Derrick and his team have been my mechanics since I moved to West Orange in 2018, and at this point I trust them completely with my cars. They're straight shooters. If something can wait, they'll tell you. If something needs attention now, they'll show you why. No pressure, no mystery charges, no unnecessary parts swapping. From a technical standpoint, their diagnostics have been consistently spot-on. They don't just throw parts at a problem hoping something sticks; they take the time to trace the root cause, whether it's electrical, drivetrain, or something more subtle that other shops miss. The work is done right the first time, and I've never had to come back for the same issue. Pricing is fair, turnaround times are realistic, and communication is excellent. They treat you like a long-term customer, not a one-time invoice. Shops like this are rare, and if you're looking for a place you can stick with for years, this is it. I recommend them without hesitation.

We were just arriving to the area from PA to visit family when suddenly we had an issue arise. We…read morewere told to go to Prospect Auto bc they were great to work with. My sister called them ahead of time to let them know we would be heading over just to have them take a look at the car. Greg and his team were extremely knowledgeable and helpful. It's so nice to know there is a reputable place near my sister when we go to visit just in case. I would highly recommend them.

I've purchased two vehicles from this business. I've got very good cars at a good price. I highly…read morerecommend buying from this company.

Always friendly, honest, knowledgeable ALLEN and the crew…read moreare excellent at service, diagnostics, repairs, maintenance, tires, estimating, on time and as estimated Good people to work with Have taken many of our cars there - all makes and models Trust them with the kids' clunkers and our new hybrids So grateful to the neighbor who referred me here years ago

I live down the road from this shop so I already knew it existed. A few years ago my father bought…read morea new car and handed down his BMW X3 to me. Went to the dealership (the one next town over) for a simple oil change. Within an hour I get text with a video from the dealership recommending $7000 worth of work. I of course declined and told them to just finish the oil change but when I picked up the car, you bet I drove straight to Montclair Motorwerks from there. Ken and his team took a look at the vehicle and while some of the repairs recommended by the dealership were legitimate, others weren't really needed. The honesty was refreshing. Turned out the vehicle did need some extensive work (thanks Dad). The car was ready within a few days and the price (which was still in the four figures to reflect the scope of the work done) was a fraction of what the dealership would have charged. Additionally I was very careless in leaving something extremely valuable in the vehicle. One of the technicians found it and turned it over to Frankie for safe keeping. Anybody with questionable morals could have taken it and I wouldn't have known. When I picked up the car, it was there for me and while I was of course embarrassed, I was grateful. I'm under no impression that BMWs are cheap vehicles to own and maintain. They aren't. But the high degree of trust I gained from my first encounter with Ken, Frankie an their team made Montclair Motorwerks my go-to since then.

I have been bringing my car to Montclair Motorwerks for over a decade now. I continued to bring my…read morecar there even after moving away from the area. Highly recommended. Great communication, follow up, response time. If there is any type of problem with service, it's never a problem with them correcting it. I would give them 10 stars if I could.

I will update after the work is done, but the drop-off process was amazing. There were guys waiting…read morethere. I pulled right up. They took my car. I took my keys. I should be into a nice waiting room where I was seen right away. They asked me all the questions took all my information and the best part is they offer a free shuttle ride home I thought I'd be in a van with a bunch of other people but no they sent a private Uber for me. Overdrive was very nice so far what a great experience.

I don't usually leave negative reviews, but I feel it's important to share my experience…read more Buying a car should be an exciting milestone, but unfortunately, my experience at this dealership left me feeling disrespected, dismissed, and emotionally drained. After purchasing my vehicle, I returned to discuss concerns I had about my financing and the paperwork because I believed certain fees and charges had not been clearly explained before I signed. Rather than working with me to understand my concerns or explore possible solutions, the conversation with the Sales Manager escalated. During our discussion, he abruptly stood up and told me, **"Get your ass out of my office."** I was then asked to leave before we could have a productive conversation. Fortunately, after waiting, I was able to speak with the Finance Manager, who treated me respectfully. He took the time to review the paperwork with me, explain the financing in detail, and show me what could have been removed. I genuinely appreciated his professionalism and willingness to answer my questions. In my opinion, the sales process can be confusing, especially during the final paperwork. My advice to anyone considering purchasing a vehicle here is to slow down, carefully review every document, ask about every fee and charge, and make sure you fully understand the terms before signing anything. I'm sharing only my personal experience so other potential customers can make an informed decision. Buying a vehicle is one of the biggest financial commitments most people will ever make, and I believe every customer deserves transparency, professionalism, clear explanations, and respect throughout the entire process. Unfortunately, despite the Finance Manager's efforts to help afterward, the overall experience left a lasting negative impression, and I cannot recommend this dealership based on my experience.

my salesman mario hernandez was a 5 star saleman in helping me in leasing a 2026 rogue sv.read more

Updating my review after the dealership responded publicly asking me to reach out…read more Unfortunately, the experience has continued to decline. It took multiple calls (nearly 5 attempts) and about 30 minutes on hold just to get in touch with the General Sales Manager. This has been a consistent issue -- no one at the dealership answers the phone or returns calls, which makes resolving anything extremely difficult. When we were finally able to speak with Hussain, the information provided was inconsistent and misleading. We were told that a payoff check had already been sent to Mazda. However, after contacting Mazda Financial Services directly, we were informed that no payoff had been received and no payoff had even been requested until today. We were then given conflicting explanations (including that a check was sent to the "wrong location"), which does not align with what Mazda confirmed. Additionally, there was an attempt to shift responsibility onto the broker involved in the transaction. To be clear, the dealership is ultimately responsible for processing the payoff and completing the transaction correctly. That is the purpose of dealer fees, and this situation is entirely within the dealer's control. At this point, the issue appears to be a combination of poor communication, lack of follow-through, and inaccurate information being shared with customers. Meanwhile, the delay has resulted in a past due account and additional fees -- all of which should have been avoided if this had been handled properly from the start. Extremely disappointing experience overall. Proceed with caution.

Stay away from this place people... i went to the service…read moreand ask for a tire for my truck guy was soooo unprofessional rude and i jus walked away. look like he dont like his job

If you love your car - STAY AWAY. Every time I brought my car there they couldn't diagnose like a…read moremechanic so they just replace parts. They are incapable of making mechanical decisions. Since everything is hooked up to diagnostics simple tasks like diagnosing a water pump or putting a rim on and torquing the lugs to spec. Last time I was there they over tightened the lugs and the new shop couldn't get them off. Fast forward. I spoke with the manager. He's useless as boobs on a bull. No accountability. No responsibility. They just want your money and will try and replace everything in your car. Go anywhere else but here. Can't rotate tires and torque wheels properly? That's sad.

Had to take a minute here to thank the team at Garden State Honda for making it relatively…read morepainless, and doing it all with a smile :) Yesterday, I went with my girlfriend to get a new car (her first), a Honda Accord Sport. I used to sell cars, so she asked me to come with. I have nothing but good things to say about the team we worked with. Pro tip: Ask for Ahmir, our sales rep. Easygoing, diligent, and made sure we were comfortable. At one point in the negotiation, as he was taking my request to the sales manager, he said "don't worry, I'm working for you" - I believed him. Thanks Ahmir! You made a special girl very happy. Finance: Elvis was the most open and personable finance guy I've ever worked with. With a permanent smile that covered a third of his face, he didn't push us into anything. We also ended up getting a 120K/10 year extended warranty for a very reasonable and deeply discounted price. Truly painless. Sales Manager: I don't know if this makes sense, but Rolando is both ridiculously sharp and extremely smooth lol! At the end of the negotiation, I turned to him and told him that if he came through on the last sticking point, he'd probably have a customer for life. He made it happen, and we shook on it a few minutes later. I know how stressful buying a car can be for a lot of people. It doesn't have to be though, and these guys get that. You shouldn't hesitate to give these guys a chance. We left happy, with a beautiful car at a fair price, and I left with a very happy girlfriend (see pics).

3 hours plus for oil change and replace a fuse. Ralphie told me an hour and 40 mins…read more Last time!!