When you purchase a luxury vehicle, you expect a quality product. But what truly distinguishes a…read moredealership is how it responds when things don't go according to plan. After experiencing a significant issue with a new Lexus NX 350, I had the opportunity to see that side of Lexus of Route 10 firsthand. The team made a challenging situation as smooth and stress-free as possible. Brad, Billy, Tommy, and Tammy were outstanding throughout the process. They were responsive, transparent, and patient, and they consistently treated me with kindness and respect. They took the time to answer my questions, kept me informed, and worked hard to reach a great resolution. It's easy to provide good customer service when everything goes perfectly. What impressed me most was how this team handled a situation that was far from routine. Their professionalism, integrity, and genuine commitment to making things right gave me confidence that they truly cared about me as a customer. I'm grateful for everything they did and wouldn't hesitate to recommend Lexus of Route 10 to anyone looking for a dealership that stands behind both its vehicles and its customers.

Everything was fine until I got to the end. Slick finance dept up-sale of their MagniShield plan…read more What a rip off. Just say NO to anything they have to offer. I fell for the sales pitch and just want to warn others about it. Soured the whole experience of purchasing a car for a family member. I love my Lexus vehicles and wish all the success in the world to the honorable people of Japan who engineer and build great cars but can't say the same for their American car dealerships. The finance guys sit in better offices than the sales people For a reason and is the last opportunity to squeeze everything out of you. They are pros at maximizing profit for their owner. They will talk about their family and yours as though they are your next door neighbor but it's just luring you in before yanking the hook. Just remember that any prices that end in $ - - 95 is that way for a reason, especially when they offer a $500 on the spot discount off the regular price. Others may not admit when they have been scammed. I am not too proud to say that I was duped by an experienced pro. What they don't know is that I too have many friends and will do my utmost to warn them of this shady practice. Word of mouth is a valuable tool For the consumer. The so called detailing service before delivery would leave the Japanese people at Lexus shaking their heads if they knew how their cars are being sold here. I came home and found stains on the driver seat that was not touched, trash left inside the car, folding seats not secured in place and crud all over the hatch. Apparently, no one looked under the hood either. Fluid levels should have been checked and latches should have been lubed. We go to a Lexus dealer expecting a higher level of service, detailing is not just a car wash with shiny tires.

Steve and Paul were great to work with. Fair and honest transactions. They bought two vehicles from…read moreme, gave me the price I asked, and done! Got way more than dealer trade-in values, and were competitive with other online venues like Carmax and Carvana.

Everything went well!! Extremely professional, friendly service. We were impressed with the…read moredepth of knowledge and the customer service at every touch point, and would not hesitate to drive a couple hundred miles again to purchase from them! Amazing car at a really good price, if you are in the market, you really need to start here

Verner-Cadby is the only reason I'm staying with Ford. The service, body shop, and sales folks are…read morewonderful, along with the rest of the office staff. I've been with V-C since 1984. They treat me like family! They are thorough with their service, very considerate with cost, and great people! V-C is family-owned, family run, and treats its customers like family. This is feedback for Ford Corp. Ford has made a mistake twice by discontinuing production of the Taurus, and their drop in sales is indicative of customer disappointment. The first time they stopped production of the Taurus, they replaced it with The Ford Five Hundred, which lasted only a few years, and they wisely brought back the Taurus. Now Ford went all in on EVs and no longer has a standard sedan. I will need to replace my current Taurus, which has 100,000 miles, and I am struggling with how to replace it with a new non-EV Ford sedan. I may have to settle for a hybrid SUV, which does not make me happy. I've been advised by friends to get a different brand of car, but I will not go to another dealer. I've explained why I will not do that, but at this point, it's a choice of which car is the least objectionable for me. Ford needs to listen to its customers.

Just purchased my fifth car from Verner-Cadby…read more Tom is the salesman we always work with. Knows his stuff. Always helpful, always listens, guides us through the test drive, purchase, and teaching the systems on the car. Carl, the sales manager, is alway out front and accessible, not like other dealerships where you never see the mysterious "sales manager" the salesperson always has to clear things with. If the dealership wasn't great I would not have purchased five cars there. The entire process is low key and low pressure. From selecting a car, to the test drive, to approving the deal and sitting with finance, it is as pleasurable as a car buying can be.

Update Paul Miller team took my car back and fixed everything free of charge it did take some time…read morebut they made it right

Great experience working with Seamus from Paul Miller Audi in Parsippany…read more I was having trouble finding a district green Q5 for months when I came across a TikTok of this dealership with the color I wanted. I DM'd them and they reached back out quickly saying they would have Seamus work with me since it was his video that got me in the door. I had previously went to closer Audi stores but they were rude or didn't want to be bothered because they'd have to order the car for me. Instead, they kept trying to push other cars on me or would ghost my calls/txts. This dealership was over an hour away from me but chose to go with them because of how Seamus treated me. From the beginning, Seamus was very communicative and receptive to the things I was requesting. I hadn't bought a car in 12years and had heard horror stories with the game playing.I told him off the bat I wanted everything handled over the phone and to just walk in day of, sign, and leave. He did exactly that. We had to order the color/model car which took 4 months from start to finish but was worth the wait. The whole time Seamus kept me in the loop, answered all of my millions of questions, dealt with my crazy, kept me updated, and answered me back quickly. Transparency was super important to me and everyone I dealt with was very transparent. They explained everything to me every step of the way, had all the paperwork ready and signed before I even got to the dealership and when I got there all I had to do was sign with finance and I was out the door. When I got to the dealership I was greeted right away. The showroom is big and bright. They have a nice coffee area and Seamus even offered us coffee and water. Working with Seamus was easy and working with finance was too. I was told about everything but nothing was pushed on me. If I said no to something, it was a no. No questions asked which I appreciated. I was in an out in under an hour. After, Seamus took the time to set up my car for me and show me as much as he could before he let me drive off the lot. I have since asked him questions and he continues to answer me promptly even though our sale is complete. I never felt like I was just a sale or that I was being taken advantage of which was important to me. Seamus made my buying experience seamless and stress free. Not to mention I love my new car! Thanks!

My experience with Paul Millers Subaru group in Parsippany from the begining with an online inquiry…read moreto the end was nothing but fantastic. I'm not a big write a review guy either. I sent over requests for 2 or 3 cars to get a feel on prices.. Tatiana was great with replying. I even ghosted them a few times bouncing around looking at all car company deals. But each time I came back they were there like an old friend. After a few weeks of my search I found 2 cars I wanted. I went in, I sat with Dashawn, they were sold. Damn. He showed me the nearest to what I was looking for in my price range. Never with an agenda to get me into something I didn't want. I was discouraged that the car I wanted was gone. I told him thanks but no thanks.. he was great and helpful even in this situation. I should every make model deal I could. I ended up at another Subaru location on a referral. I had to pull teeth to get in my price range. Back and forth 6-7-8 times. I agreed to a deal except the car would be a week away. I left, happy but not so happy, it felt like work, but $34k worse. I get home go to another company, no dice. On my way home I call Tatiana again... Hey I left there a few days ago without pricing on these models.. she got me right to our next hero in the process, Sharon the sales manager. I told her the truth, I checked out another Subaru store. She asked why did I go so far we are neighbors. She literally throw out an IDENTICAL offer in the first 2 mins telling her my story. We agreed to a price in minutes that was better than my 3 hour battle at the other Subaru dealership. She gave me all the time I needed to discuss it with my wife. It was too good to pass up. I was told the cars going in for detailing and prepped for me at like 445, they close at 6, they say come when your ready. I get there like 515. Go right up to Deshawn and he was as happy as the first time I met him, just a nice, honest, positive, straight forward, respectful down to earth guy. It was easy to pick up where we left off. The paperwork was already on the desk ready to go. We went to the finance department. I met Carlos, who is probably the most honest, informative and insightful finance guy I've ever met. A truly great person, the kind you want to sign 25 pages of paperwork with. They were both stuck there with me on a Saturday night well past closing. Deshawn went over every feature in the car, with zero rush. None of this felt even 1/8th as bad or worse than work like the other dealership. You may show up and not get lucky enough to sit with Deshawn or Carlos, but if you can ask for them, do it. An overall incredible experience from a person that hates typical sales people. Forget about the great deal and quality car I bought... The people at this Paul Miller store are there working for you from bottom to top. Thank you to Deshawn, Carlson, Sharon & Tatiana for dealing with a not so easy customer like me and still getting the best possible deal on a super reliable vehicle.

All the jokes you ever heard about car dealerships? Well they're because of places like Paul…read moreMiller. Do you want to get harassed and spammed daily? Do you want to get an extra two grand tacked onto your cars price for a very dubiously named "Paul Miller Certified Advantage w/ Resistall 360" ? Extra three grand in fees? Where do I sign? See the screenshot I've added too. There's a sucker born every minute and if you shop here, well then you're one of them.

Our Nissan Armada got stuck on the highway and needed repair. I brought it to the Nissan dealer's…read moreauto shop and they said that I am better off selling it to them because it would cost a lot. But this SUV is too valuable to our family. A family friend told us about Steve's Auto Repair. We sent our car in to the shop and they managed to repair everything for a fairly. Most importantly, it feels 100x better than it did before we sent it in. Everything was fixed and it seems as if our truck is going to be running for another 80,000 miles with no problem. We decided to also hand in our Lexus IS as soon as our Nissan Armada was fixed to have some repairs done. It was also successfully repaired. Feels better than ever! I'm grateful to have been introduced to a reliable and honest shop. Much thanks to Steve and Team!

Awesome place to get your car fixed. Good prices and Steve is super honest. I have been going there…read morefor years. Highly recommend

I have been going to this location and the one, if it is still there, in Woodbridge for many years…read more For the most part a satisfying and smooth experience, however, at times hiccups here and there that have been in the way of getting past a three star mark. They have always been responsive in solving problems, which is actually better than those experiences where places truly don't give a -- you know what -- about the customer, so the result is simply sometimes having to go through a longer than needed process.

This is an update from my last review. After how disgusted, heartbroken and furious over how we…read morewere treated we thought Land Rover owed it to us to fix our new vehicle free of charge. Our car has been with Land Rover for almost an entire month. We were told it's fixed. This place is two hours from us. We had our assistant go to pick it up for us. BOB who obviously faced zero repercussions for his cruel treatment because he was there saying the cars good to go! Guess what? My assistant goes to start the car.. Doesn't start. When we asked what we're supposed to do about this Bob just LOOKED at my husband. Like he didn't know what to say. We had to pay 200 dollars to get my assistant home while we are still paying a loan for a car we CAN'T DRIVE! My heart is broken after this experience. We lost our brand new puppy due when he escaped due to a faulty 100000 brand new car that wouldn't start? I will never forget the way I was laughed at. And hung up on. They didn't even take the time to put air in our tires the first visit. We were treated like degenerates and I hope no one ever has an experience like we have. In my opinion this place should be closed down. Also Nicole the customer experience manager never reached out to me. Eric is okay but it took everything he had to be nice also. I'd just stay away from this place. Go anywhere else.

We recommend Prospect Auto without hesitation! Derrick and his entire team do great car work and…read moreprovide professional service. My husband has been bringing his cars to this shop In West Orange for decades at this point and trusts them wholeheartedly to do repairs and perform maintenance. The other day, he told me that he goes here because they have a reputation of being honest and doing quality work at fair prices. I really rely on the car for work, so having the car in good shape is important. I want to feel confident and safe while driving the car each day and going out on the road. So I'll bring our car here for regular oil and filter changes. Recently, I brought the car over to the garage for a couple of jobs to be completed: rear brake pad and rotor service, front suspension ball joint and valve cover gasket replacements, and a wheel alignment. Very happy with the work!

Finding a good, honest, and reliable mechanic is the Holy Grail for any car owner. Derrick…read moresucceeded where two other mechanics across town had failed. Not only was the diagnosis absolutely correct, but it was explained in a way that actually made sense without talking down to me. Derrick and his team have been my mechanics since I moved to West Orange in 2018, and at this point I trust them completely with my cars. They're straight shooters. If something can wait, they'll tell you. If something needs attention now, they'll show you why. No pressure, no mystery charges, no unnecessary parts swapping. From a technical standpoint, their diagnostics have been consistently spot-on. They don't just throw parts at a problem hoping something sticks; they take the time to trace the root cause, whether it's electrical, drivetrain, or something more subtle that other shops miss. The work is done right the first time, and I've never had to come back for the same issue. Pricing is fair, turnaround times are realistic, and communication is excellent. They treat you like a long-term customer, not a one-time invoice. Shops like this are rare, and if you're looking for a place you can stick with for years, this is it. I recommend them without hesitation.

I was in an accident earlier this year, and D'Alessio body shop is where my vehicle was taken for…read morerepairs/damage appraisal. Both Tony and Victoria were delightful to work with, and went out of their way to make the situation as painless as possible for me. They were honest about the damages to my car, and were there to answer any questions I had regarding insurance proceedings. From start to finish, I felt well taken care of and informed. I can't speak for the dealership, but the body shop gets nothing but raves from me.

Took the truck I bought from there for repair. Got it back didn't make it 10 miles before same…read moreissue came up. Was there for almost a month no loaner. Got it back same issue came up took it to another dealer who found their repair was done improperly now they refuse to pay for the repair they were paid for previously. If I could give no stars I would avoid at all costs customer service is horrible.

Recently purchased a pre owned vehicle and the staff was extremely attentive and accommodating in…read moreensuring I was satisfied with the car. They even took extra attention to detail the interior and paint correct the exterior and also did hand delivery of car to our home! thankful for them making this such a positive and easy experience, also love the car! Look forward to working with this dealership again!

Put down a deposit for a vehicle and was assured vehicle was mine, received a call the following…read moreday mentioning that management sold the car. Not surprised with the sea of bad reviews...