My experience with Paul Millers Subaru group in Parsippany from the begining with an online inquiry to the end was nothing but fantastic. I'm not a big write a review guy either. I sent over requests for 2 or 3 cars to get a feel on prices.. Tatiana was great with replying. I even ghosted them a few times bouncing around looking at all car company deals. But each time I came back they were there like an old friend. After a few weeks of my search I found 2 cars I wanted. I went in, I sat with Dashawn, they were sold. Damn. He showed me the nearest to what I was looking for in my price range. Never with an agenda to get me into something I didn't want. I was discouraged that the car I wanted was gone. I told him thanks but no thanks.. he was great and helpful even in this situation. I should every make model deal I could. I ended up at another Subaru location on a referral. I had to pull teeth to get in my price range. Back and forth 6-7-8 times. I agreed to a deal except the car would be a week away. I left, happy but not so happy, it felt like work, but $34k worse. I get home go to another company, no dice. On my way home I call Tatiana again... Hey I left there a few days ago without pricing on these models.. she got me right to our next hero in the process, Sharon the sales manager. I told her the truth, I checked out another Subaru store. She asked why did I go so far we are neighbors. She literally throw out an IDENTICAL offer in the first 2 mins telling her my story. We agreed to a price in minutes that was better than my 3 hour battle at the other Subaru dealership. She gave me all the time I needed to discuss it with my wife. It was too good to pass up. I was told the cars going in for detailing and prepped for me at like 445, they close at 6, they say come when your ready. I get there like 515. Go right up to Deshawn and he was as happy as the first time I met him, just a nice, honest, positive, straight forward, respectful down to earth guy. It was easy to pick up where we left off. The paperwork was already on the desk ready to go. We went to the finance department. I met Carlos, who is probably the most honest, informative and insightful finance guy I've ever met. A truly great person, the kind you want to sign 25 pages of paperwork with. They were both stuck there with me on a Saturday night well past closing. Deshawn went over every feature in the car, with zero rush. None of this felt even 1/8th as bad or worse than work like the other dealership. You may show up and not get lucky enough to sit with Deshawn or Carlos, but if you can ask for them, do it. An overall incredible experience from a person that hates typical sales people. Forget about the great deal and quality car I bought... The people at this Paul Miller store are there working for you from bottom to top. Thank you to Deshawn, Carlson, Sharon & Tatiana for dealing with a not so easy customer like me and still getting the best possible deal on a super reliable vehicle. read more

All the jokes you ever heard about car dealerships? Well they're because of places like Paul Miller. Do you want to get harassed and spammed daily? Do you want to get an extra two grand tacked onto your cars price for a very dubiously named "Paul Miller Certified Advantage w/ Resistall 360" ? Extra three grand in fees? Where do I sign? See the screenshot I've added too. There's a sucker born every minute and if you shop here, well then you're one of them. read more

Paul Miller Subaru - Extra three grand in fees? Where do I sign? - Car Dealers Near Me - Parsippany, New Jersey

Two years ago, in August 2024, I purchased a 2021 Subaru Forester that was certified pre-owned and with only 18,080 miles on it. The car was in great shape with the exception of the tires. The car was a low-mileage lease return and I'm assuming that the prior lessee NEVER rotated the tires. During the buying process, the tires were something I forgot to check. So, Ok, my fault. (I did get the following winter out of them and in early April 2025, replaced all 4 tires. So why the 1- star rating, you ask? Well, for one thing, PAUL MILLER SUBARU, like every other SLIMY, SCUMMY, SLEAZY car dealership in NJ (regardless of brand) charges an obscenely high DEALER DOC FEE of $995; they do so because they can and because the corrupt political whores and pimps in NJ state government do NOT regulate the fees dealers selling cars in NJ can charge customers for submitting transactional paperwork via email to the DMV. Compare dealer doc fees to those in NY State, where the state mandates fees NO HIGHER than $175 per vehicle and you can see that the $995 is simply an outrageous ADDITIONAL MONEY GRAB and profit for EVERY dealership within the boundaries of the state of NJ. In the process of negotiating the final price of the Forester I eventually purchased, I was able to get $1,000 off the dealer's asking price. That was it. The Finance Office at PAUL MILLER SUBARU is another place where the dealership gets a chance to separate you from your money. I'd already negotiated the OTD price and arrived with a BANK CHECK for the cost + taxes and fees. I told the Salesman to inform the FINANCE MANAGER that I was going to be saying NO to every add-on he might be trying to pitch to me. When I walked in and met the FM, I reminded him of my statement to that effect. He STILL attempted to sell a Vehicle Service Contract, GAP insurance (for a car with NO loan on it), fabric protection, paint sealer and so on. I had to tell him to STOP! He kept going and I yelled STOP! I then told him if he said one more word, that I'd cancel the sale, go back to my bank and redeposit their check into my account. This same finance manager then attempted to get me to sign all of the forms on a tablet. I said NO, print them out so I can read them. He then did so, muttering under his breath. After he did that and I signed all the DECLINED statements, he asked for the check which I handed to him. In return, I received the two key fobs. PAUL MILLER SUBARU is far too similar to too many other slimy, sleazoid car dealerships to be found up and down the length and width of NJ. The experience of buying a vehicle from them or getting it serviced there has, if you read other reviews posted here, been for too many people a much less than pleasant occurrence. While my car has had few problems that needed to be addressed, the feeling I had/have that I was ripped off by a greedy dealer that padded its profits with on OBSCENE and OUTRAGEOUS DEALER DOC FEE convinced me that I will GLADLY drive up to ROCKLAND COUNTY, NY or even out to LONG ISLAND to buy my next vehicle before I ever again buy a new or used car from the avaricious and greedy dealerships to be found in NJ. If you want to save yourself literally HUNDREDS of dollars above and beyond what you might be able to negotiate off the MSRP, then drive the extra hour up to Rockland or Orange Counties in NY State and leave NJ dealers with one less customer whose bank accounts they can plunder. ANOTHER CAUTION ABOUT PAUL MILLER SUBARU PARTS & SERVICE: This slimy, scummy sleazoid sh*thouse dealership charges credit card using customers 3% to pay their bills in the PARTS & SERVICE DEPARTMENTS. So, if you have a $1K bill in service, they charge you $30 for the so-called convenience of using your credit card. Hey jackasses, who walks around with all that cash to get their car serviced or buy genuine Subaru parts? JUST ANOTHER REASON TO AVOID PAUL MILLER SUBARU like the PLAGUE! read more

I had a great experience buying a car at Paul Miller Subaru. I've had my eye on a Subaru Ascent for years, but knew that buying a car during this time wasn't the best idea. I would always check Subaru websites for new and used cars hoping to find a deal somewhere. Well, it finally came through Paul Miller Subaru. I saw on their website they were selling a used 2022 gray Ascent with the Touring trim for an excellent price and super low mileage. I quickly emailed the dealership and asked if I could schedule a test drive. Alivia helped me through that booking process. The day I got there I was directed to Alex and he assisted me through the rest of my car buying experience. It turned out the used gray touring had more miles than advertised which was a little disappointing. I took it for a test drive and then asked about a different used blue limited edition Ascent and I'm glad I did because that became my new car! Alex was a pleasure to work with during the whole process. He was very patient with me and my many questions and concerns. He answered every question I had and was never, ever pushy. It was quite a different experience than other dealers and salespeople I've worked with. When I had to deal with their finance department that went surprisingly well too. Carlos was easy to deal with and again, was not pushy at all. So far, I'm very happy with my purchase and my experience at Paul Miller Subaru. I also received a free first service from them, so we will see how their service department holds up. The reviews have me a bit wary. read more

Paul Miller Subaru - My "new" used 2022 Subaru Ascent - Car Dealers Near Me - Parsippany, New Jersey

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Car was serviced ten days ago and after $500 of fluid/filter replacement found to be in good shape. Then after driving less than 30 miles, it will not start. Towed to Parsippany yesterday morninig. Steve is in charge of service. Texted Steve twice. Called twice. No update. Then he texts at 6 PM car not serviced at all. Will be "assigned" tomorrow. Well, today, I call, still no assignment. Steve is out. Now they call and say their software is down. It will be hours before they can even look at it. That was Frank. Kristi was a gem too. We bought two cars from this place and now I would not think of another. Unbelievable. Not even the courtesy to call. read more

Dealer sells broken cars, refuses to fix them in a timely, and has no problem endangering the lives of women and children. They'll just give you the run a round switch in employees around. read more

I am a longtime service customer. I took my car for service on 12/26/2025, and to my surprise, Paul Miller Subaru charged me 3% credit card fee ($14.02). I did not get any warning about this new charge. If I had known, I would have used my debit card, but it wasn't with me. If anyone at Paul Miller Subaru cares, I would appreciate it if you refunded the extra charge. read more

I purchased my car with the help of Alex Kim a few weeks ago. He was very helpful through the entire process and helped me compare some models and get reasonable financing options. He sat down and talked about the benefits of many of the trims for the model that I wanted (Crosstrek), but was also very patient for the brief amount of time that I was sick and unable to get in there. I definitely recommend this place and recommend him as a salesman. read more

They scratched my windshield after a complimentary (in other words, I did not ask for the service) wiper replacement. They told me they would try to rectify the issue and have proceeded to ignore me after several follow-ups and inquiries. I eventually had to escalate to Subaru of America. read more

The dealer lies to you from the beginning to the end. We should just walk out if not misleaded by the Costco auto program.

Scum bag dealer trying to add a third party security package for 399 on a new vehicle. I asked details and they couldnt explain as no other subaru dealer added it. Thats what insurance is for..... read more

If you want to talk about bait-and-switch tactics, this is the place to go--and you'll have to deal with Harold Almanzar. He's the guy with a bunch of screws on his desk, supposedly as a reminder not to screw over his customers. Ironically, that's exactly what he did in my encounter. I inquired about the 2024 Subaru Forester Wilderness, which advertised 1.9% financing and was listed at a very good price. Conveniently, I was told it had been "just sold" the night before, yet somehow it remained listed in their online inventory for seven days after. Don't fall for this trap--it's their first bait-and-switch tactic. The shady practices didn't stop there. Since I was already there, Harold decided to show me a 2025 Forester Sport. They tried to lowball me on my trade-in, offering $5,000-$7,000 less than its Kelley Blue Book value, which prompted me to sell the car privately. Harold suggested I sell it to Carvana or another secondary market the same day and come back to finalize the deal. Fortunately, I didn't fall for that trap and ended up getting a fair price in the private market. After switching to a cash down payment, we agreed on a price of $31,800 for a 2025 Subaru Forester Sport. The contract clearly stated the vehicle as a 2025 Subaru Forester Sport, and we negotiated based on the vehicle listed on the paperwork. They even had me call my insurance provider to add coverage and pay for the Starlink service on the car. Everything seemed to be going smoothly under the assumption that I was purchasing the Forester Sport I test-drove. However, before signing the financing papers, they insisted on showing me the car. When they brought it around, it was a 2025 Subaru Forester Premium--not the Sport model we had agreed upon. I immediately noticed the difference, as the Sport has a distinctive trim. Harold acted shocked when I pointed this out. He pretended to type on his computer, repeatedly going back to the same screen, logging on and off, and even disappearing into the finance department. Eventually, he claimed he had made a clerical error. However, I had photos of the offer sheet, which clearly showed no mention of a Forester Premium. They came back with a new offer for the Sport model, but the MSRP was $1,000 higher than the original price we negotiated, and the out-the-door price was about $2,000 more than the agreed contract. This was a complete scam and borderline fraud. I plan to file a formal complaint with the Better Business Bureau to report their deceptive practices. read more

An absolute terrible experience with their PARTS department, yes their parts department and by the look of these other reviews on here, I was dead on accurate about them. DO NOT BUY ANTHING FROM THIS DEALERSHIP, I CAN'T EVEN BEGIN TO IMAGINE WHAT BUYING A CAR WOULD BE LIKE! The lack of professionalism and customer service with Matthew in parts was mind boggling, I continually had to tell him what a customer should expect but it was like talking to a wall. I'm posting this review to remind anyone just dealing with parts to be VERY careful with anything you do or say with Matthew, he will say it's your fault all day long. Customer Service? What a joke, there was none!! STAY FAR AWAY FROM THIS DEALERSHIP!!! read more

You're gonna pay for it, but they do a great job here. Also the flexibility with loaner cars has been so helpful.

So unhappy today .... We were told over the phone to just come into service and we can get a key made same day for our Forester same day. Not only is that not accurate but the valet locked our duplicate key in the car when they took it in ! Really frustrating ! read more

I really liked Paul Miller. I am clearly using the past tense here. My recent sales experience has left me less than thrilled. I wish I came here first to read about Harold. I mimic the poor sentiment. The conversation I thought went well, but after we went home and reviewed what we discussed the numbers made no sense. We wanted to buy 2 cars. A new and used car. The used car he made it sound like they have a warranty that is given and never mentioned it was extra cost. Luckily its on the documents at almost $3k more! The documentation fee of $750 is also BS because all they are doing is printing papers from a system. This is something no dealer should charge. The anti theft $399 is also another trumped up 3rd party add on that you don't need and should be able to waive. I wish I could negotiate more but I even emailed the General Manager and she really didn't seem to helpful. I have been going there for 5 years since I bought my last car and even had my other Subaru from a prior dealer serviced there. I was actually pretty pleased with the service team. I wish I could have had a good experience as I did 5 years ago. I likely will buy elsewhere and service elsewhere too. I try to be a loyal customer. read more

I really do not understand all the bad reviews for this dealership. They were AWESOME! Me and my husband had a great experience with everyone that we encountered at this dealership. Everything went smoothly and we were only there for around 2-3 hours tops. Our salesman Jim was GREAT. Super duper friendly, not pushy and gave us a great deal. Very personable but professional at the same time. They had some nice certified pre owned Subarus for sale and I happily left with a beautiful 2018 Impreza. I LOVE HER! I highly recommend this dealership. Go see Jim if you are in the market for another car! read more

Paul Miller Subaru - My girl! - Car Dealers Near Me - Parsippany, New Jersey

This review is for the service department. Jeff is excellent. He explained everything thoroughly. I was given a loaner to drive away because it will be a long wait if I waited at the dealer. My loaner has only 500 miles on it! Jeff called and emailed me to get my approval for the service needed. He called again when the car was ready. Everything was efficient. read more

Please, for the love of god, use a different dealership!!!!! The first sign of trouble was that when I went to purchase a used Jeep Wrangler, they wanted a $2000.00 'dealer prep fee' and $1000.00 in other prep based and licensing fees. It should be illegal to advertise a price for a car only to tack on a BS $2000.00 'dealer prep fee'! The other two immediate issues was that the car wreaked of smoke, the salesmen said they would 'De-Smoke' the car before purchase and now it just smells like chemicals. I actually vomited on the way home from the smell. The carpet was also hanging loose in the driver and passenger side. After my experience, I had zero trust in the "150 point inspection" they apparently performed on the Jeep before selling, so I brought the car to a trusted mechanic. Turns out the car has an oil leak! When I called Paul Miller Subaru they said it's covered under the 6,000 mile warranty and gave me the contact info for the warranty company, Axiom, and said I can bring it to any mechanic for a $100 deductible. Long story short, Axiom REFUSED to pay for the repair on the grounds that I only drove the car 400 miles since purchase and that the issue was preexisting when I purchased the car! You heard me correctly, the warranty company refused to pay because the car had a preexisting oil leak. Now I'm on the hook for a $800.00 engine repair on a car I just bought. I'm looking into a lawyer as we speak. read more

Typical scammy dealership, went here today to look at a used 2012 grey Subaru forrester. The saleswomen presented with the out the door price including "vin etching" for $400.00. this is just to increase profits! The 2012 Subaru had 1 quart low of oil and a serious transmission or engine ploblem. Sales lady said they were not ready to show the car but wanted me to buy it. I could not imagine purchasing a car with rusty calipers, low oil and bad tranny for $ 13,000 out the door!!!! They are not there for you , just to line there pockets$$$$ , don't waste your time! read more

Sales is great...service department is absolutely a nightmare! Went in for a warranty software update and walked out with a car that is now blowing smoke. Besides all that the actual mechanic was beyond nasty when speak to me and the service manger just backed his poor behavior. Be warned they don't have cameras to see if the car is being properly worked on either. read more

Came for an oil change, service person kept ignoring me and talking to somebody, typing, never acknowledged my presence even though I was patiently waiting right in front of her, or at least asked to wait, and then was behaving like that any time I had a question. Is there any training for the staff there, where is "How can I help you?" at least? read more

They only want to repair your car if they sold it to you. Gave me attitude as and didn't really want to deal with my issue, but did reluctantly then made a comment that I wasn't pleasant. Unbelievable read more

Service department - go somewhere else. Last oil change waited 2 hours and if I wanted a car wash it would be another 40 minutes. Today 1 hour and 40 minutes and may car wasn't even started. I left. They wasted my whole morning. I even called first and they said they were not busy. The waiting area was full of people. They must double book and expect you to wait. Do yourself a favor and go to your local mechanic. Find one on Neighborhood, Facebook (your town) or Yelp. I needed tires. Forget Paul MIller Subaru - I probably would have waited a half a day. I went to Bill at Mavis in Morristown. They took the car in at my appointment time and I was in and out with free tire rotations and a great price. If you value your time- go elsewhere. read more

Me and my dad went to this dealership to buy a used jeep renegade. We came in on a Friday, checked out the car decided we loved it, boom we went to signing paperwork and the car was ours! Nope. We came to pick up the car the following Friday because the day we went to get the car the manager was not available for paperwork. They call us today the day we were supposed to finalize getting the car and then they say there is a health safety inspection issue and they can't sell us the car anymore. It looks like dishonest people being very suspicious with their used cars - especially the used jeeps that they have it seems like. Don't buy cars from here take your valuable money elsewhere! Buying a car is supposed to be fun and feel special not going through hell with these bs salesman. read more

Buying a car during the pandemic is an awful experience. Most purchasing now are only doing so because they must. If you can wait, you may be better off ordering. But, if you cannot wait, we found the the honest and transparent approach at Paul Miller Subaru to be a respite from the BS we experienced at other dealerships. They had upfront and transparent pricing and a no pressure approach. More importantly they gave me their best deal from the onset- no dancing or wastes of time. We worked with Jack and loved the experience. read more

Please spare yourself Do not go to the Suburu for service. Had two bad experiences. First even when making an appt for an oil change you are there for 2hrs. Second had a nail in my tire they told me I had to replace two brand new tires . I took it out of there went to Pep boys and they repaired it. While getting an oil change they changed all my radio pre sets and slammed both head rests down. read more

Just wanted to share how wonderful the service is at Paul Miller Subaru. Service advisor Erin Benetiz always greets with a compassionate smile and ensures that all the issues with my car Are resolved at each check up. She is very detail oriented, kind, patient, and understanding. So grateful to her for all she does! read more

Took my 2019 Legacy for a Service Issue related to my Fuel Pump and and the service and professionalism were all top notch. From the short time it took to get me in and out of there with dropping off and picking up my car to the details explained in exactly what wrong, Frank Balido was top-notch. This makes me 100% confident that I made the correct choice in giving them my business. Thanks read more

Purchased a pre owned Forester today! I did most of the leg work before hand over the phone with Alivia, she was very pleasant and helpful, got there this morning at 9 am she set me up with Harold to complete the sale. The price was exactly what they told over the phone it would be no bull crap, Harold was very easy to work with. Then to George the finance guy, he gave me a fantastic deal on a extended Subaru factory warranty. Before I left I tried to sync up my android, but was having some issue getting contacts to load. Meet Samantha the tech guru, she spent a few minutes with me and realized the audio system needs an update it take an hour so over to service department, sorry can't remember the womens man that set up a loaner car for my update appointment next Saturday but very pleasant all around. I've been buying used cars for better then 4 decades and I gotta say I had a pleasant day at Paul Miller Subaru and drove home a really nice car at a very fair price. read more

Paul Miller Subaru - Allysons new ride - Car Dealers Near Me - Parsippany, New Jersey

My car needed an oil change. I brought it in , I work across the street. And I was assured that everything would be checked and taken care of. Within 45 minutes everything was done. I got an oil change and tire rotation in a jiffy. Very convenient. Will come back again. Paul Miller stands by it's name. read more

I went to Paul Miller Subaru because they had the care that I wanted. I called to confirm that the car was there and they said it was. When I got there, I spoke with Jack, a very nice Italian gentleman. I asked him about the car and he also said, that yes, the car was there and we were on our way for the test drive when I noticed it actually wasn't the car that I was looking for. Jack's manager, George, attempted to sell me the car I wasn't looking for and for the 2 minutes that I stepped out with Jack, George ran my credit 3 times without confirming it with me. When I asked about the car I was looking for, he said, "we sold it yesterday." As always, the best day to buy a car was yesterday. George also gave presented me with a fake credit score, because mine has been above 730 my whole life and George told me that my score was well under 650. My recommendation if you're trying to buy a Subaru in New Jersey is to take a trip to Englewood to Towne Subaru. Towne Subaru are honest and wont do anything to your credit if you aren't committed to buying a car. AVOID PAUL MILLER AT ALL COSTS. Best of luck. read more

If I could give this place 0 stars I would. Do not shop here. They love to pull the old bait and switch on you. I went to the dealership after email correspondence with Anton telling me the specific vehicle I wanted was available. I was surprised when I arrived and it was in fact not available and only had the next trim level up. I expressed extreme disappointment and stated that was very bait and switch of their business. I went to show a family member the car in the lot and we found the exact trim level I was interested in sitting in the lot. I was shocked as I was told they did not have it available. Going back inside to express my concern was the biggest mistake I could have made. Their salesman, Harold, and I had agreed upon a price that was written down on paper. Magically when the paper comes back for me to sign the price we had agreed upon had changed to $700 more. I expressed this to Harold and he said we did not agree upon that price despite it being written on his paper. My guess is he thought I wouldn't notice. He refused to stick to the agreed upon price and I left without a vehicle and with a very sour taste in my mouth of Paul Miller Subaru. Stay clear from this establishment as they will give you nothing but wrong information and lies. read more

I was at their dealership to purchase this car they didn't want to sale me the car because i questioned their fees the sales person said due to pandemic we have to charge extra fee His answer was because there is a shortage I was surprised by his answer so i told him it sounds like Gauging after he heard that he refused to sale me the car even when i agreed to the price i told him whats the next step He called his supervisor to try to convince me that i cant get the car because i am not happy , I told him okay i agree whats the next step he said usually you leave a $500 deposit and come the next day to finalise the purchase , I handed him a card to charge and hold the car he didn't except it he said i cant get the car They are buck if crooks be aware Even when i spoke with the sales manager she said go home ill hold the car until tomorrow and speak to the GM In the morning i got a text This is her reply Dear Ofer, I am hoping all is well on your end. I tried to reach you via phone but it went to voice mail. I am writing as a further to your visit with us last night to pursue purchase of a 2021 Legacy with your trade against purchase. We do appreciate the opportunity to work with you, but upon a further review of your concerns related to your purchase with us, our price point, our associated fees, and value provided for your trade, we believe we are not going to be able to provide you with a purchase experience that you are happy with. As discussed last night, our client satisfaction is something that is critical for us, and for Subaru, and not something we are in a position to put into question at this time. We do wish you best of luck with your new purchase, and appreciate the opportunity to work with you. Sincerely, Sharon Coppola General Sales Manager Assistant to General Manager Paul Miller Subaru 3469 Route 46 E Parsippany, NJ 07054 read more

Alex was patient professional and listened to all our requirements and found us the perfect car.

I had a slow leak in my front passenger side tire. The service department replaced the tire with a new tire. I was disappointed that they didn't make the air pressure of all the tire the same. I was called by their service department to see if I was satisfied with their service and I explained my dissatisfaction with their service. I was told that the service manager would contact me. I never received a return phone call. Next time I will have my Subaru serviced at a different dealership. Customer satisfaction is not their priority at Paul Miller Subaru. read more

Purchased my car here. I had a great experience with my sales person however there was a mistake on the title of my trade in. Partially our mistake as we didn't realize both my husband and I were on the title. They notified us of this on 1 pm yesterday Went to go pick up my plates and registration due to expire today and they refuse to give me plates for my car and registration. I told them to please give me a loaner as i have no plates and registration now for the new car as they are expiring and will not be valid tomorrow. Instead I got a smug response from the General Manager and attitude. I have been waiting over an hour and a half for my plates and I get the attitude that this is my "fault" and that they won't release the registration or plates and also will not give me a loaner. Crappy service for what appears to be a mutual mistake....of course my job isn't to buy and sell cars. It's their business and their job so they should know what they are doing and how to check the information for the sale. No apology, just a bad attitude from a nasty general mgr read more

I recently purchased my Crosstrek from here. I used Costco auto program and they directed me to come here. Initially, I was supposed to meet with Sharon but when we went. She was unavailable. So, we got Jared. He reminds me of Mitchell from modern family. His beard, plaid shirt and blazer is a funny resemblance. After talking of what we want and what they have in stock. It was determined that hey had to order it from Japan. I drop a G to reserve the car. I let Jared know that I postponed my VW cheater diesel buy back for 3 months bc he said it would take 12 weeks for new orders. Fast forward 2 months, my car came and I have to buy the car within 7 days or someone else can purchase it and I get my G returned. So, I had to get insurance for it and sign off. I would have appreciated if they were transparent and let me know that my car was on its way so I could have planned something. With vw to push up the buy back. Now I have 2 cars for a month. I was never shown a Costco price as I should have. I had to talk to Costco to confirm I really got Costco's no haggle pricing. I did get suckered into a extended warranty. I got the basic. My Crosstrek is a limited. I'm sure the bells and whistles like reverse camera, blindspot detection, and nav may need some attention eventually. I scoffed when there was a super wax coating they offer to keep the paint nice when they advertise their vehicles to be enjoyed in the great outdoors. Its intended to be dirty. It's a Subaru not a BMW. read more

Don't intend to come here again. First of all, let me start by saying that the salesman we worked with initially was reasonable and seemed nice. He was willing to hear us out and negotiate to the best of his ability. The experience only created a sour taste in my mouth as soon as our salesman walked over with his manager, Jim. From the moment Jim approached my husband and I, I knew that our car buying experience wasn't going to end well. As he walked over, he didn't smile or anything when he looked at us. He then immediately sits down and starts talking numbers. That's fine though since some people prefer to get straight into the real negotiations. But the approach he took speaking to us (and his own employee!) did not work for us. You see, my husband and I walked into the dealer with a negotiated price much lower than what Paul Miller was offering us so naturally, we showed it to the salesman who then told Jim. Jim looks at the price the competition offered and says, "[This dealer] won't last long in the business with those prices!". Who says something like that to a customer?? The competition that offered the quote has actually been around for a while, FYI! The conversation with Jim just went from bad to worse. The more he spoke, the more I just wanted to storm out but didn't because I'm not that type of person to be so rude. But Jim certainly was! My husband had his own spreadsheet that calculated payments, etc. so we asked Jim to show us where their numbers came from. He brings it over and proceeds to say, "Well, this is what we use in the United States!" in a smug demeanor. My husband laughed it off and responded with a joke, but that comment rubbed me in all the wrong ways. After that line, I knew I wasn't going to give this man any business. Speaking of giving him business, earlier in the conversation with Jim, my husband told him, "We want to give you the business". Jim's response? In more or less words he said, "don't worry, the car will get sold whether you get it or not" in that sameee smug voice. Overall, didn't end up getting the car. We probably would've settled with the prices Jim gave us if he had changed his rude, nasty tone, to something more pleasant. But that didn't happen! He also tried to belittle the salesman in front of us which I found VERY unprofessional! And he belittled us too by making my husband and I feel like we didn't know anything even though we came into the dealer very prepared. We knew where our numbers came from, but he couldn't even tell us where he got his. "The system automatically calculates it." Well if the system does everything, why do you still have a job?? Never going back here. read more

I bought a Subaru from here 3 years ago. To keep It short, the staff was "friendly" but the actual execution of helping with servicing my car, meeting my needs and handling any technical/mechanical issues associated with the car I had bought from them, was very displeasing. After an error in repairing my car took place on their end, where I was originally told I'd have a loaner for 24 hours - I was forced to extend that time to over a week with no reassurance or any additional accommodations. In addition to getting my Subaru appraised by them, 2 other dealerships (1 being the Subaru in Morristown and the other a ford dealership),l had offered a waaaay higher number then this dealership was willing to provide. I had a friend go appraise his Subaru as well and they were well under 2k of a difference compared to Subaru in Morristown. Save yourself the excess trouble and shop at a different location. Subaru's are a great car but I don't recommend this dealership. read more