Very great experience, highly recommend Steven as a salesmen, I've experienced some lackluster dealers and salesmen and everybody here was very professional! read more

In August of 2025 my husband bought his 3rd vehicle from Towne Hyundai. He bought a brand new 2025 Tucson Hybrid. It didn't take long for there to be little problems here and there. Twice the vehicle wouldn't start. Then the back up camera only worked, intermittently. Brought the car in and they replaced the camera. A week later, same problem. Then the other cameras didn't work, followed by the key fobs. On June 1st we brought the car back in. It's now over a month and the service department still has no idea what's wrong with it. But that's truly not the worst part. The worst part of the experience is the lack of customer service being provided. The service rep, Courtney, never calls back. Then my husband escalated to the service manager, Paul. He doesn't call back either. No one can be bothered to return a phone call or provide an update. It's shameful. In one week alone my husband called 10 times and left messages and not a single call was returned. Great buying experience with Jose Matos, but based on the lack of customer service, we can't in good conscience ever buy from them again or recommend them to others. We're currently exploring our options through the Lemon Law as they have left us no choice. UPDATE!!! Less than 24 hours after posting this review, my husband got a call from Ernie Dix, service manager. They finally determined the problem, ordered the part, and received the part via FedEx. The car is fixed and back at home where it belongs! I considered removing the review now that the car is fixed, but honestly it's all about communication. If someone at the dealership had simply reached out and said the part had been ordered, I wouldn't have had to write the bad review in the first place. I have updated my review to since Ernie at least saw the review and immediately reached out to my husband. Bottom line, it's all about communication and mutual respect. I hope that there is a lesson to be learned here for their customer service team. Thank you, Ernie, for your attention to the situation. read more

Towne Hyundai - Technology and safety features mean nothing if they don't work!! - Car Dealers Near Me - Denville, New Jersey

I would like to also add that Joes assistant Tatiana was also great to work with and was a pleasure to deal with and speak with.

There is no one better than "Team Ippolito!" Joe is the main reason we came back for a second car. The attentiveness from Joe, Karli and Guiseppe was excellent. Joe has his team trained well and he treats them with great respect. I'm looking forward to visiting again. I love my Santa Fe Calligraphy!! It drives like a dream and is sharp looking! read more

Towne Hyundai - Car Dealers Near Me - Denville, New Jersey

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Joe and his team are phenomenal! They always take care of our family with cars. Another great experience!

Joseph ippolito and the team Tatiana and Karli were absolutely terrific and super efficient!

Going over Towne sales reviews looked outstanding in comparison to other Hyundai dealerships. I live in New York City couldn't find the Tucson 2026 hybrid I wanted, I found one on their website after some conversations text and photos I drove out there and met with salesman Sonny Bulak who was professional patient and courteous I purchased one of the two cars he showed me problems free no haggling it's only been a couple of days from my purchase but I was satisfied with the purchase I made, the only problem I had was getting stuck on the George Washington bridge going home due to an accident I'm glad it wasn't me and my brand new car that I only owned for about an hour I'm looking forward for a problem-free driving experience I thank Sonny for his patience and professionalism read more

Our experience with Towne was amazing. From our first interaction with Robert to our sales process with Sonny it was amazing. It was easy, no pressure and fair. We leased a Tucson XRT and loved the entire experience. Cannot wait to deal with Sonny and Towne again! read more

I leased a new Tucson from Towne Hyundai in December for my son, working with Isaiah. The primary reason I chose this dealership was their specific end of year promotion promising to pay off my remaining lease payments. Since my previous lease was also from Towne, they had all my paperwork and confirmed the deal. However, I recently received a bill from Hyundai Finance because Towne only paid a portion of what they promised. I am now being held responsible for payments that the dealership explicitly agreed to cover. I never would have signed for a new vehicle if I knew I'd be double-paying on two leases. For nearly three months, I have been given every excuse in the book: "the finance guy is on vacation," "the check is in the mail," or "I need to talk to the GM." This is beyond a simple mistake; it's a failure to honor a contract. If you are considering Towne Hyundai, be extremely careful. Get every promise in writing and double-check your account with Hyundai Finance immediately. Based on my experience with their lack of transparency and follow-through, I cannot recommend this dealership to anyone. Go elsewhere. read more

Jay H, Your dealership has had my Ionic 5 since January 2025 - almost 6 months. If you can't fix it - Replace it. Do the right thing! read more

We were looking for a new car, we were finalizing between Toyota RAV 4, Tucson SEL, Mazda CX50, and Honda CRV. In this whole process, we visited many dealerships, and this Towne Hyundai was one of them, located at Route 10. though in the end, we got another make/Model, I wanted to just mention their customer service especially Jonathan and Peter Ibrahim. They helped us with my queries, they explained everything about Tucson, and they offered an actually very good deal with a 0% APR rate but my family members, let's say they were not Hyundai fans. Despite the fact I did not buy from here and I bought another make a model car, they were very helpful so if someone looking for buying a Hyundai car either Sonata, Elantra, Tucson, or Santa Fe I would recommend this dealership. Thank you! read more

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Jake the Snake from service truly goes above and beyond. He is honest and friendly. He gets to know you personally and makes you feel valued. read more

I am a new customer of Hyundai and it has truly been a nightmare. 5/14 i leased a brand new palisade and before i drove it off the lot features were not working (car play). I sent it to the service department a week later 5/21 and they said by 5/28 the part should be received - meanwhile this is a brand new vehicle. I was so graciously given a Kona loaner. Yep I bought the biggest safest vehicle for my family and I'm placed in a basic standard vehicle that is so small my daughters dance bag and groceries cannot fit in it and it doesn't have power seating. Of course 5/28 comes around and the part is no where to be found and there's no ETA. Corporate doesn't care and the manager of towne Hyundai doesn't care. Unfortunately the only pleasant people are in the service dept and my salesperson Esther, all of whom have no power to help me in this situation. Corporate says I'll have an answer by 6/28. Everyone is "escalating " my case but all that means is every 3-5 days I have to re- explain my frustration and get no resolution or compensation. I'm about to make my second hefty car payment for a car I sat in 5 times that's collecting dust in their lot. I can't drive it past 500 miles because then I can't get the new part to fix my car??? So yes my car insurance went up for a more expensive car and I'm paying a luxury price tag for a base model Kona! I'm counting the days I can lemon law this and go literally anywhere else for a car read more

Just to be clear I did not have a personal mechanic look at the damaged car. It was a Hyundai dealership that inspected it. Towne Hyundai deceived me and took the 2023 Palisade back and gave me a full refund bc I contacted corperate not bc you are a reputable dealership. I also had all the proof you forged certified paperwork saying the car was good. You also took the car back and told me I was lucky to not be charged for a 1000 miles I put on it and a restocking fee. After I returned it you put it back online then I called coperate again and you took the car to an auction site. You are a shady business. read more

Towne Hyundai - This is the inspection from Hyundai dealership of the damaged car you sold me. Please stay away from Towne Hyundai - Car Dealers Near Me - Denville, New Jersey

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My family has purchased three cars from Towne Hyundai. I have used the same salesperson, Joe Ippolito. The rationale is simple: trust. He treated us with a professional, competent, and friendly demeanor. No baloney, games, or sleight of hand tricks. His team is just as good, and they go out of the way to help. When I get my next car, I will see Joe and his team. read more

When I was buying the car Ionic 5 2025, I was told that I add a choice of a free Level 2 charger and could pick my contractor or a $400 to $450 charging credit. After buying the car I went to the Hyundai site, no credit option and before sending you the charger you need to do throw a Hyundai contractor that cost $1500 or install solar panel. Will think twice before coming back to your Dealer Ship for a new car. All that for $450. Send multiple Emails and no response. Horrible after sale service, seems like nobody cares after the sales is done. At the end I had to buy a charger on Amazon and install it. read more

Joe Ippolito and his team were great! I had an amazing experience buying my 2026 Tucson!

Town Hyundai Service Department - Absolutely Awful Experience Do not take your car to Town Hyundai's service department. From start to finish, our experience was appalling. Andrew and Emily were consistently disrespectful, unprofessional, and uninformed. My car was part of the Hyundai white paint recall. We received a letter confirming the paint warranty was extended through December 31, 2025. When I called ahead, Emily assured me no appointment was needed, the process would take 10 minutes, and they were open until 5:00 PM. We arrived at 4:30 PM, only to be told by Emily that they wouldn't take the pictures or file the claim, claiming the warranty had expired. Even after showing her the official letter, she continued to argue. Andrew then stepped in and was even more rude and aggressive. He berated me to the point I had to call someone for support. When that person tried to explain the situation to Andrew over the phone, he yelled at her and handed the phone back to me saying, "You need to get her under control." This is apparently Town Hyundai's idea of customer service. Eventually, they did take the pictures. Weeks later, they called to schedule the repaint. Andrew falsely claimed we couldn't get a loaner unless we paid out of pocket, which Hyundai corporate later confirmed was incorrect. Fortunately, we didn't need one. When we picked up the car, it was shocking. The paint job left paint on the sunroof and back window, the trunk was full of garbage, the tire light was on, and the car now makes a horrible squeaking sound. We had explicitly told them not to replace the filters, yet they did--and charged us for both the parts and labor, despite Andrew saying labor would be waived. When I confronted Andrew, his response was: "You got a $5000 paint job for nothing and we did your car when no one else would, so you should be happy." No, Andrew--Hyundai issued a recall because their paint was defective. They were correcting their mistake, not doing me a favor. I've since contacted Hyundai corporate and have been assigned a case manager. I will not let this go until my car is properly fixed. Avoid Town Hyundai's service department at all costs. If you must go and encounter Andrew, ask for someone else immediately. read more

Great service Helpful, professional staff Wonderful assistance in purchasing a new Hyundai. Joe Ippolito and his team are the best!! read more

I just purchased my daughter a 2022 Venue at this dealership. I previously had a Tucson and now own a Venue myself. The sales staff was so helpful and I appreciate that they are honest with pricing. They live up to their promises; don't bother shopping around...I wasted time with other dealerships. From now on, I will only buy from Towne Hyundai. read more

Service review My experience with dealerships in the past has not been good, so I am very skeptical when bringing my car to one for work(which is why I was there today - oil change). I learned today that the right service person can make all the difference. Theresa Herzog is fantastic and is a tremendous asset to Towne Hyundai. She understood that I am on a budget, she didn't pressure me to get unneeded work done to my car, and treated me with a humble professionalism. Lastly and more importantly (to Hyundai) is that she turned my decision around to get brake work done when I was going to just go to my local mechanic. In short she just made the company quite a bit of money just on her treatment of me. Thank you Theresa and Hyundai for earning back my trust. read more

My daughter and I had the best car experience of my life with Steve at the Denville Hyundai. He could not have been kinder, more helpful, more insightful, and in general a nice guy. By the time we left with my daughters new car we felt like we made a new friend. I would recommend anyone to go in and see him if you are in the market for a new car. read more

Joe Ippolito Jr is the man!!! All I can say is a gentleman, a true professional! He listens to exactly what you want and put you in the vehicle that you asked for at the best price possible. Joe and Tatiana are amazing and I would recommend to all!!! read more

Towne Hyundai - My new ride!!! - Car Dealers Near Me - Denville, New Jersey

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A huge Thank you to Joe Ippolito and his team! They are amazing and go above and beyond. I leased my 4th Sonata today and they made the whole process stress-free. They are so kind and give top notch Customer Service. read more

I recently purchase 2024 Elantra Sel, this is my 5th lease , Joe is my to go to man he always excellent service the best deals i would'nt go to anyone else.... read more

I have to edit my original review.. truth is.. Although the service team was great.. Not sure I would I Bring my car back here.. disappointed in many things! read more

Joseph Ippolito Jr. sales representative was awesome all around. He took the time to discuss all models including my trade- in options. I have leased from this location multiple times with Joe as my salesman. Staff was pretty good as well. Friendly and accommodating. read more

Towne Hyundai - Car Dealers Near Me - Denville, New Jersey

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Chad was a great salesman. He was friendly, low pressure and extremely helpful throughout the process! We love our new car. read more

Towne Hyundai - Car Dealers Near Me - Denville, New Jersey

We came in to look at a CPO Palisade. Our salesman Johnathan Cotes was amazing. So patient, friendly, informative and not pushy or aggressive at all. No pressure type of guy. It's hard to find car salesman like these now anymore. I would highly recommend coming in and asking for him, you won't regret it! read more

Emily was absolutely amazing! She helped me thru the whole entire process and informed with everything that was going on . Supper accommodating! Very nice I truly appreciate them read more

Wow!!! What can I say I been in business since 2004 and tired to give this dealership my business they confirmed my appointment. I call to get information and they would not give me over the phone internet service Daniel hangs up on me. Called again and spoke to someone who was more understanding. Got there before my schedule appointment and they couldn't make the deal. Young kid wanted told me he needed my license for insurance purposes. Which I told him no. Because I wasn't test driving the truck I was interested in. He told me he had to because I was on the property. Never in my life I heard that and he still wasn't getting my license information until I knew the deal will go through. Well to say the least I also knew price on his part play the part and I didn't get what they told me over the phone. Waste of time read more

Damon was extremely helpful and we got the perfect vehicle. I recommend him as your salesperson if you need a new car!

Huge shoutout to the maintenance department! Went there yesterday I spoke to Earnie. He greeted me very quickly! I told him I needed a mirror replaced. Went checked supply told me they had it ordered they got it in this morning went in was in and out in 15-20 minutes! I unfortunately did not get the name of the tech but a big shoutout to him as well. Great customer service no pressure for anything. I would absolutely come back here for any work! read more

I love Towne Hyundai We just picked up our brand new 2025 Tuscon and love it! Joe Ippolito and team were incredible to deal with from helping us select the right behicle for my wife to the delivery process. No high pressure sales, just honest people looking to get you in the right car. read more

Just had an amazing experience at Towne Hyundai. the staff are friendly and helpful. Joseph Ippolito was great. The entire process went smoothly, and I love my new car. Thanks so much!, Alyson read more

LOVE Towne Hyundai! My salesman Joe Ippolito and his assistant Tattiana were FANTASTIC!! He worked with me on the number I needed to be at in terms of my monthly payment and got me into a beautiful car. I wanted it White (Check!) with chrome wheels (Check!). It was a great experience which is why this is my 3rd car with this dealer but Joe Ippolito really took it over the top! I hope he NEVER leaves - only will work with him!! Thank you Joe and Tattiana!! read more

I have tried over the past 8 weeks to obtain an explanation from the General Manager regarding how certain numbers in my lease were calculated. I believe the numbers were inflated to result in a predetermined profit margin/monthly lease charge. This would explain why I was NOT given the opportunity to review the lease for a 24 hour period as designated in the lease. I am sharing this review to let other prospective buyers know my experience was devoid of dealership transparency. Very frustrating. Richard 973 635-5140 read more

Bought my son his first car! Joe was amazing making sure we were satisfied. Get your car serviced there because Chardae is the best. I will only leave our cars in her hands. read more

Joe Ippolito is phenomenal! He is professional and is extremely knowledgeable about the Hyundai products. We have used Joe for years and he has always made us extremely satisfied. We would never go anywhere else! read more

Ignore my location. I am from Madison, NJ I brought my daughter's Hyundai 2006 Tucson V6 in for a check engine light and other issues. They received me friendly and took down all my issues. I also gave them a read-out for the check engine light, but they said they had to check it themselves. They said they would charge me $179 to check the car. They didn't charge for the inspection on the final invoice. At noon on Tuesday, I got an estimate and thought I must be dreaming. - Two light bulbs for the front side markers are $74.06. - Two light bulbs for license plate $$75.76 - One light bulb parking light $41.50 - Rear hatch shocks and glass shocks LH-RH $943.40 - Replacing two TPMS sensors $724.04 Seriously? This is highway robbery and a total rip-off. The two light bulbs for the side marker parts costing $2, and replacing them each took me 5 minutes. The license plate light bulbs were $1.43 (10 bulbs, ordered wrong), and replacing them took 5 minutes each. The parking light bulb cost $0.25. I decided not to replace the bulb because when has that light ever been used? The rear hatch shock and liftgate parts cost $49.78 (the most expensive ones), and the glass door cost $24.08 (the most expensive ones). It took me 30 minutes to replace them all, and it was super easy. I got the parts from Rockauto, which is a quality product. Total casts for the parts from Rockauto are $73.86, and 30 minutes of work on my part. Two TPMS sensors cost $43.58. Removing two tires and installing the two sensors should not cost $680.46. I can get a complete set of tires for that money, and COSTCO will charge me $40 for each sensor. Lastly, they have this fancy SMS system, but they need to answer when you ask when I can pick up the car. Yes, I dropped my car off without an appointment on Monday afternoon, but at least you can tell me when the car will be worked on when I ask on Thursday morning. I had to call on Friday morning to get an answer. Please don't use a communication system you don't reply to unless I ask you to add something to the list. Please don't go there. You cannot trust them at all. read more