My mom, who's a senior, needed some work done on her vehicle, starting with fixing a slow leak in one of her tires.
I live out of town, so, after a little online research, I reached out to Rockaway Service due to their 5-star reviews.
When I inquired as to the cost of plugging a slow leak, I was told there was no charge as it was a service they perform for free.
I was taken aback. No charge?
Naturally, I had my mom drop the car off. Pat and Dan were very nice. A short time later Dan called me to discuss an issue with the sub-frame.
My mom's vehicle is a Jeep Compass - subframe rotting out is a well-known and common issue. I was actually already aware of this on my mom's car and had been keeping an eye on it for the last year or so, knowing it would need to be replaced at some point.
Dan texted me photos of the current condition with his recommendation that I not put it off any longer. The photos he took while the car was up on the lift showed the rotting had progressed much further than I could see from my vantage point with the vehicle on the ground.
I grew up working on cars my entire life: My father was a huge do-it-yourselfer, so I know my way around an automobile. I know if I'm being spoken to honestly or not. I was trying to hold off because it could be a pricey repair, but Dan was correct - I could not put it off any longer.
We made arrangements to bring the car back in a week.
My mom dropped off her car to get the repair done and they actually drove her to work - unfortunately, the repair took a little longer than expected (as these things sometimes tend to do - it happens) so they picked her up at the end of the day and drove her home!
Knowing my mom needed the car (she a senior widow, living alone), Dan stayed late the next night, finishing the repairs and then he personally delivered the car to my mom at her house!
Who does that?
Both Dan, Pat and even Denise (the woman that answered the phone) were all pleasant and professional. They went above and beyond what I would consider to be "normal" service.
My mom is ecstatic about how much better the car drives and I'm very happy with the pricing.
I think everyone can agree that it's very difficult to find a mechanic you can trust, and cold-calling one like I did here was a gamble. But it was a gamble that I'm glad to say paid off.
I can't say enough good things about the way they treated both my mom and me.
I know I tend to be overly wordy sometimes... but this time it's warranted.
I just wish I lived closer to them, as, based on this experience, and the way they treated us as a first-time customer, would be very confident having them service my entire families' vehicles.
I have no qualms or reservations about recommending them.
Thanks, Guys!
Brian Dowling read more
