1. Johnson Buick GMC Cadillac

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Budd Lake, NJ

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Johnson Buick GMC Cadillac

3.7 (39 reviews)
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Services - Johnson Buick GMC Cadillac

Auto brake repair

Auto engine repair

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I live 2 hours away. Intended to close out my experience with a positive review about these guys. Drove 2 vehicles into this dealership, for a "trade in" to then purchase a brand new 2024 Hummer EV 3x. Took delivery of the vehicle, and noticed a "ding" in the quarter panel before having ever parked the vehicle. Dealership said they would reimburse me for the cost of repair, at a certified shop near my home. Forwarded them the estimate/invoice. Crickets from sales rep. Car was over $100k. Transaction was 2 months ago. Good luck w/ your business fellas.

Bill

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2 years ago

If you want to pay $300 for an oil change and a new main cabin air filter, this is the place for you.

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Mike C.

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Ask the Community - Johnson Buick GMC Cadillac

Review Highlights - Johnson Buick GMC Cadillac

“Anthony C runs an honest service department who knows their stuff and actually cares!”

Mentioned in 3 reviews

Read more highlights

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Johnson Dodge Chrysler Jeep Ram

Johnson Dodge Chrysler Jeep Ram

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I have been taking my vehicles to John Johnson Dodge for many years. I have Jeep Liberty, Dodge…read moreCaravan, Chrysler Town and Country, Chrysler 300S, Dodge Avenger and recently Chrysler Pacifica. The service department is exceptional and trust worthy. Anne who oversees the service center and Courtney go out of their way to do a great job. They are busy for sure but it's worth the time to bring your vehicle service needs to them if you want the problem fixed and want a trust worthy repair shop. Always have good experience with the service advisors Brianne and Andy who are very knowledgeable and friendly. I highly recommend John Johnson

I have never been more disgusted with a dealership experience than I have been with Johnson Dodge…read more I brought my 2022 Jeep Grand Wagoneer in for a suspension issue and what followed was months of frustration, excuses, and wasted time. My vehicle spent over three months at the dealership, and despite multiple repair attempts, it was returned to me with the exact same issue it was originally brought in for. Even worse, it now has additional warning messages and problems that were not present before. As a customer, I was repeatedly assured that the problem had been diagnosed and repaired, only to find out that nothing had actually been resolved. After being without my vehicle for months, rearranging family plans, and dealing with constant inconvenience, I expected accountability and a genuine effort to make things right. Instead, I was met with poor communication and what felt like complete indifference to the hardship this situation caused. I am a father of four. Reliable transportation is not a luxury for my family--it is a necessity. The amount of stress and disruption this experience created was completely unacceptable. To add insult to injury, after all of this time and inconvenience, the dealership's offer to resolve the situation showed little regard for what my family and I had endured. What disgusts me most is that after months in their possession and countless opportunities to correct the problem, I was handed back a vehicle with the same unresolved issue and expected to accept it. That is not customer service. That is not standing behind your work. I trusted Johnson Dodge to do the right thing. Unfortunately, they completely failed to meet even the most basic expectations. Based on my experience, I would strongly caution anyone considering doing business with this dealership.

Johnson Buick GMC Cadillac - car_dealers - Updated November 2026

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