Bought a 2024 Escalade from Johnson Cadillac. Want to start off by saying my salesman, Shelby, was great. The only reason I stuck with the deal was because of him.
Now to the bad.. we get there and do the paperwork, Go outside to drive the truck home and the there's a ding in the door and couple of scratches on it, not a huge deal it can be fixed. We left the truck there for a week to fix it, go back a week later and not only are the original issues not fixed theres an additional ding in the door and more scratches in addition to the original ones so whoever was supposed to fix the issues didn't.
Now being that this was the second time the truck was damaged we were pretty annoyed and basically could've just done this deal anywhere. I mention to Shelby I think we are just going to cancel the order and being that we paid the truck outright I said we might as well get our check back. While saying this the finance manager, JEFF BASH, who had nothing to do with this deal as he was off the day we did the paperwork, says "I'll go get your check and you should go buy a truck from another dealer". I was a little taken back by this as like I mentioned he had nothing to do with the sale and now he's also messing with the salesman's deal. Again Shelby did all he could to save the deal and Also seemed taken back by statement JEFF BASH made. He also assured me everything would be taken care of, I was still on the fence. After meeting with the sale manager, Dave Gardner, we tried to work something out, it wasn't going well as we couldn't agree so I asked to have my check refunded and documentation saying the deal was voided to which he agreed. The sales manager went into JEFF BASH's office to have him give the check back along with documentation, JEFF BASH, not knowing I was standing outside the office refused to give any written documentation and told Mr. Gardner to just give the check back, Mr. Gardner came out and had to write it up himself.
After more discussions with Mr. Gardner we were able to come up with a solution to save the deal. Shelby was able to get the issues fixed and had the truck looking immaculate.
Later in the day we take delivery of the truck and while on the phone with Shelby, JEFF BASH chimes in and asks me if I said in the showroom that I said Shelbey was responsible for this and should've checked the car after the repairs were made, when I told him I never said that, JEFF BASH, begins to call me a lair and says I did in fact say that, after some back and fourth I ended the conversation because I couldn't believe that JEFF BASH, a MANAGER and representative of Johnson Cadillac, would first off tell a customer they should go buy a truck somewhere else after there was damage on a truck at delivery and a week later ,then refuse to give written documentation of a cancelled deal at the customers request and the sales managers request and then get on the phone and outright call a customer a liar. Then when I told JEFF BASH I would be making a review based on this experience he began to raise his voice again and tell me I would be tarnishing the dealerships reputation and that I didn't have the right to do that.
Following my conversation with Shelbey, I called Mr. Gardner to let him know what I just experienced on the phone. I mostly wanted to let him know because if the Finance Manager, JEFF BASH, acted this way toward a customer
I can only imagine his behavior towards other employees.
Unlike JEFF's "about me" on the company's website which says "he takes great pride in overachieving customers expectations, ensuring they have the best experience possible" I had the complete opposite experience and wanted to share. I'm sure nothing will come of JEFF's behavior because no one above Mr. Gardner has made any contact with me following this incident. I hope I'm wrong but it seems as if the dealer cashed my check and couldn't care less now. read more