1. Johnson Buick GMC Cadillac

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Budd Lake, NJ

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Johnson Buick GMC Cadillac

3.7 (39 reviews)
Open • 7:30 am - 8:00 pm

Services - Johnson Buick GMC Cadillac

Auto brake repair

Auto engine repair

Johnson Buick GMC Cadillac Photos

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I live 2 hours away. Intended to close out my experience with a positive review about these guys. Drove 2 vehicles into this dealership, for a "trade in" to then purchase a brand new 2024 Hummer EV 3x. Took delivery of the vehicle, and noticed a "ding" in the quarter panel before having ever parked the vehicle. Dealership said they would reimburse me for the cost of repair, at a certified shop near my home. Forwarded them the estimate/invoice. Crickets from sales rep. Car was over $100k. Transaction was 2 months ago. Good luck w/ your business fellas.

Bill

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If you want to pay $300 for an oil change and a new main cabin air filter, this is the place for you.

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Mike C.

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Mike C.

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Ask the Community - Johnson Buick GMC Cadillac

Review Highlights - Johnson Buick GMC Cadillac

“Anthony C runs an honest service department who knows their stuff and actually cares!”

Mentioned in 3 reviews

Read more highlights

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I have never been more disgusted with a dealership experience than I have been with Johnson Dodge…read more I brought my 2022 Jeep Grand Wagoneer in for a suspension issue and what followed was months of frustration, excuses, and wasted time. My vehicle spent over three months at the dealership, and despite multiple repair attempts, it was returned to me with the exact same issue it was originally brought in for. Even worse, it now has additional warning messages and problems that were not present before. As a customer, I was repeatedly assured that the problem had been diagnosed and repaired, only to find out that nothing had actually been resolved. After being without my vehicle for months, rearranging family plans, and dealing with constant inconvenience, I expected accountability and a genuine effort to make things right. Instead, I was met with poor communication and what felt like complete indifference to the hardship this situation caused. I am a father of four. Reliable transportation is not a luxury for my family--it is a necessity. The amount of stress and disruption this experience created was completely unacceptable. To add insult to injury, after all of this time and inconvenience, the dealership's offer to resolve the situation showed little regard for what my family and I had endured. What disgusts me most is that after months in their possession and countless opportunities to correct the problem, I was handed back a vehicle with the same unresolved issue and expected to accept it. That is not customer service. That is not standing behind your work. I trusted Johnson Dodge to do the right thing. Unfortunately, they completely failed to meet even the most basic expectations. Based on my experience, I would strongly caution anyone considering doing business with this dealership.

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Have you ever heard the one about the dishonest car dealership who attempts to hoodwink the…read morecustomer at every turn, or maybe the one about the snake-oil-salesperson who works at a place such as this? These very tales may have originated right at Nielson Nissan in Stanhope, NJ! Let's see. Brought the vehicle in for 3 codes: 2 emissions (P0456, P059E) and 1 transmission (P17F1). Nissan charged $219 x 2 for the diagnosis alone (saying that these fees would be reduced from the final charge if we did the work with them). The trans recommendation was a new valve body (2k quoted). The emissions codes were $1600 quoted. When we told them yes, do the transmission but not the emissions codes, as we can get those done for $1,000 cheaper at our local mechanic, Nissan started moving the goal posts. First, they increased the price of the transmission work by $200. Next, they called back saying that we might as well do the 1 emission code with them at least so that the original $219 diagnostic can be returned to us. We naively agreed to that premise and were expecting a total charge around $2500. When we went to pick up the vehicle, we brought a valid digital coupon code for 10% off which we obtained directly from the Nielson Nissan website (and were anticipating something like another $250 off the bill). The service desk people pretended that only certain managers can honor the discount who don't work that day, and asked if we wanted to drive back another day (40 minutes from our house with 3 young children in the car). Of course we did not want to do that, and then the Nissan team said it has to be $100 max discount for reasons not explained in the coupon code. The final bill - with a $100 discount - was near $3,000 somehow, and appears that the promised $219 diagnostic credit mentioned earlier was a ploy to get us to fix one of the codes. That $219 was a charge on the final bill. Service Rep Mary relayed information back and forth to us throughout the process, however, we did not appreciate the prices changing, nor the $219 credit not coming back, nor the $10% coupon not being honored, which should have been closer to $300, not $100. In our estimation, Nissan over-charged us around $500 on these repairs and was dishonest throughout. Highly recommend avoiding Nielson Nissan. We're curious to see if the company replies, but I'm sure if they do, it will be with the usual snake oil math which dealerships are known for when fleecing customers. Happy to amend this review if the company wishes to discuss a credit, but not holding our breaths.

Johnson Buick GMC Cadillac - car_dealers - Updated October 2026

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