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Hackettstown Exxon

2.5 (8 reviews)

Services - Hackettstown Exxon

Auto maintenance

Oil changes

Auto repairs

3 More Services

Auto battery or electrical system repair

Auto light repair

Routine automotive maintenance

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Motion Kia

Motion Kia

(57 reviews)

Purchased a pre-owned vehicle on 12/26/25. Had been asking for days what the interest rate they…read morecould get us on the loan is, and finally told them we were not coming down to sign paperwork without knowing, because I had been approved for a loan at my bank at 7.89%. Finance guy gets on the phone and tells us the rate is 8%, chastises me over how little the difference in percentage is and how little it will make a difference overall on the loan. We believed him and went to sign the paperwork, only to realize after signing, the rate he gave us was NOT 8% but was in fact 8.84%! I am an idiot for trusting him, and it is costing us more than $500 in interest. Test drove the vehicle the week before purchase, took it to our mechanic for inspection who found an issue, which Kia fixed. Did not check it on 12/26 prior to purchase. Took it home and realized there was a new rip in the passenger front seat, and the heated seats no longer worked, as well as there was still a problem with the front wheel bearing which should have been fixed as part of what they had repaired found by our mechanic. The next day, 12/27/25 the heat stopped working. We realized not long after, the child safety lock was stuck on the driver's side rear door and the tire sensor light was on. After bringing it to service the first time, we were told they never inspected the vehicle!!! Was fed lines before purchase like all their preowned cars undergo a 150 point inspection, and the owner is real big on safety because he does not want a car coming back to them after purchase. Have brought it back multiple times to the service department since then to have these repairs made, but as of today 1/27/26, a month after purchase, they are STILL NOT COMPLETED and was just told to come pick it up AGAIN while they wait for parts! To say I am frustrated is an understatement. I would never purchase a car from them again!

What an amazing experience! Ask for Howie…read more I went down the list and called every Kia dealer looking for a Carnival EX in black, grey or blue. Every dealer I spoke with said they would call me right back (and didn't), told me they had to run my credit over the phone to give me price on the car (even though we weren't financing it), didn't have a car in stock, or just wouldn't give me a price without coming in to the showroom (even when I explained I was very pregnant and on bedrest). Global Automall and Kia Bridgewater were adding an automatic $5k mark up. Eventually I got to Motion Kia and Howie. I asked for the out the door pricing and what colors they had coming in, etc. Howie said he called right back with an out the door price... and actually did. There was no BS just honest answers. I gave a deposit over the phone and when we went in to pick up the car everything was set and ready to go. I couldn't believe how quickly we were in and out. Howie also took the time to set up the Kia app and he sat with us in the new vehicle and showed us all the features the car had to offer. He was even able to mail us the plates as the dealership was about an hour from where we live. Truly an amazing experience from start to finish, my husband and I were extremely pleased with the customer service and fair pricing the dealership offered.

Hackettstown Exxon - servicestations - Updated May 2026

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