This is a top notch dealership and total opposite from your run of the mill highway dealer. They…read moretreated me with such respect from sales to service to upper management. The treatment you'd expect from a foreign luxury flag. 2 things Learned from my experience: 1. Will likely not buy anything other than an escalade again. 2. This is the only dealership I will use. The owner even asked if I were happy with my purchase. That's the Ritz treatment I'm talking about!

I have purchased many vehicles through out the years. I have dealt with many local dealerships,…read moreeven became friendly with some of the salesmen and finance managers. However, after deciding to look into an Escalade, 1 vehicle I have never owned before, Jeff, the finance manager at Johnson, showed me 1 of our supposed oldest friends (another finance manager) did me wrong. $10,000+ worth of additional interest on mu current lease and probably couldn't get me out of it. I had been working this other manager for 30 years. No reason to question him. "Sign here. Sign there". On my way I went. Thankfully, Jeff is a honest guy for only just meeting him. Whatever the outcome is on purchasing the Escalade, I will be coming back for future purchases. A huge shout out and thank you, Jeff.

I have been taking my vehicles to John Johnson Dodge for many years. I have Jeep Liberty, Dodge…read moreCaravan, Chrysler Town and Country, Chrysler 300S, Dodge Avenger and recently Chrysler Pacifica. The service department is exceptional and trust worthy. Anne who oversees the service center and Courtney go out of their way to do a great job. They are busy for sure but it's worth the time to bring your vehicle service needs to them if you want the problem fixed and want a trust worthy repair shop. Always have good experience with the service advisors Brianne and Andy who are very knowledgeable and friendly. I highly recommend John Johnson

I have never been more disgusted with a dealership experience than I have been with Johnson Dodge…read more I brought my 2022 Jeep Grand Wagoneer in for a suspension issue and what followed was months of frustration, excuses, and wasted time. My vehicle spent over three months at the dealership, and despite multiple repair attempts, it was returned to me with the exact same issue it was originally brought in for. Even worse, it now has additional warning messages and problems that were not present before. As a customer, I was repeatedly assured that the problem had been diagnosed and repaired, only to find out that nothing had actually been resolved. After being without my vehicle for months, rearranging family plans, and dealing with constant inconvenience, I expected accountability and a genuine effort to make things right. Instead, I was met with poor communication and what felt like complete indifference to the hardship this situation caused. I am a father of four. Reliable transportation is not a luxury for my family--it is a necessity. The amount of stress and disruption this experience created was completely unacceptable. To add insult to injury, after all of this time and inconvenience, the dealership's offer to resolve the situation showed little regard for what my family and I had endured. What disgusts me most is that after months in their possession and countless opportunities to correct the problem, I was handed back a vehicle with the same unresolved issue and expected to accept it. That is not customer service. That is not standing behind your work. I trusted Johnson Dodge to do the right thing. Unfortunately, they completely failed to meet even the most basic expectations. Based on my experience, I would strongly caution anyone considering doing business with this dealership.

We released two vehicles from this dealership. It was difficult to get answers about what each…read morevehicle had in it when we asked the question. The sales person would say it has everything which is not what we wanted here. I'm sure we could've looked at the window sticker, but it was the salesman's responsibility to know about the vehicle The other thing is the final price of the lease vehicle became outrageous and we almost thought of canceling it when we went into the finance office to try to be oversold on other things we didn't need. My wife is not interested in going anywhere else as a result I perceive we excepted a very bad deal from a very slick sales person. They were courteous. They were nice, but I also believe these are the type of people that get car salesman a bad name so once the lease is up, we will not be returning to the dealership other than to drop off the cars.

The sales part of my journey was great of course since I bought a car The after sales part was…read morevery disappointing. Was promised a call about some questions I had it's been a week I am still waiting! I wanted to feel good about my sale unfortunately I don't. What a shame. They need to step up customer service a customer is a customer BEFORE and AFTER a sale. I hope the service department is better than that.

Outstanding Experience at Honda of Hackettstown!…read more I can't say enough great things about Roger and Khalil at Honda in Hackettstown! From my very first phone call to the moment we picked up my son's new Civic, the entire process was smooth, professional, and completely stress-free. Roger and Khalil provided exceptional customer service -- they were friendly, knowledgeable, and genuinely cared about making sure we had the best experience possible. They were completely transparent about all the lease and financing options, answering every question clearly and honestly. No surprises, no pressure -- just honest, straightforward guidance and a great deal on a fantastic car. My son absolutely loves his new Civic, and we couldn't be happier with how everything went. We'll definitely be back when it's time for our next vehicle and highly recommend Honda of Hackettstown (and especially Roger and Khalil) to anyone looking for a great car-buying or leasing experience.

Follow up ... four years later. Car is still running fine. No battery problems since. HONDA OF…read moreHACKETTSTOWN ... Shame on you!!

High pressure sales, Jacob was the salesman. First he insisted I take the car the same day. . I…read moresaid I had to think about the car. They insisted I put a deposit down iso the car won't be sold. So I listened and charged xxx on my credit card. On Monday I called & said I changed my mind & wanted my money back. Jacob said he had to get it approved & it would take some time. After a few calls & texts the credit came thru 5 days later. Stay away.

Another great experience with the whole team at Hackettstown Subaru! Thank you to Bill, Sally and…read morethe service crew for making another stressful time with tire drama a super easy and seamless fix! You guys are the best!!!

This is my 2nd car from mike alway great service !!! Thank you auto connect for the great car againread more

My first ever experience with a used car dealer after 45 yrs of buying used, private sale. Got a…read moretoyota highlander at good price after asking for a relatively poor gas-mileage station wagon, since i don't drive long distances. One minor repair to water pump was covered by the included 90-day, 4.5k mile pow train warranty. Sales guy Vinnie only helped when asked, no high pressure tactics, fair & fast negotiation w/o BS. Very satisfied customer here. This mom-wagon does most anything i ask of it, and will zoom out for, e.g. getting on interstates. 16 mpg, short trips, reg gas.

Great place ,great cars! Andy is the best! I bought three vehicles and they sold three for me…read more Thanks Andy

From the owner: Robb Francis Sports Cars is an independent full service dealership. We specialize in the purchase…read moreand sale of superior quality import and domestic collector, classic and current state of the art sports cars. Our business model is most appealing to discerning sports car buyers. We couple our superb product knowledge with a professional and courteous atmosphere to make each buying experience an enjoyable one. Here at Robb Francis Sports Cars we take pride in providing the finest customer service always ensuring that every customer receives the personal attention that they deserve and expect. We are confident that we will consistently exceed all customer expectations. For a truly unique sports car experience we invite you to visit our exclusive dealership in historic Peapack, NJ or take a virtual tour of our showrooms.

I'm very happy with how the service department has worked to maintain my Pathfinder. Is it costly?…read moreYeah, but what dealership isn't?! That's not the tech's fault. They are prompt to set up appointments (and change last minute when something comes up and I need to reschedule!) and get the work done quickly. The waiting room is clean and open - with a quiet room for working in with tables/chairs. I'm very satisfied with my experience here.

Have you ever heard the one about the dishonest car dealership who attempts to hoodwink the…read morecustomer at every turn, or maybe the one about the snake-oil-salesperson who works at a place such as this? These very tales may have originated right at Nielson Nissan in Stanhope, NJ! Let's see. Brought the vehicle in for 3 codes: 2 emissions (P0456, P059E) and 1 transmission (P17F1). Nissan charged $219 x 2 for the diagnosis alone (saying that these fees would be reduced from the final charge if we did the work with them). The trans recommendation was a new valve body (2k quoted). The emissions codes were $1600 quoted. When we told them yes, do the transmission but not the emissions codes, as we can get those done for $1,000 cheaper at our local mechanic, Nissan started moving the goal posts. First, they increased the price of the transmission work by $200. Next, they called back saying that we might as well do the 1 emission code with them at least so that the original $219 diagnostic can be returned to us. We naively agreed to that premise and were expecting a total charge around $2500. When we went to pick up the vehicle, we brought a valid digital coupon code for 10% off which we obtained directly from the Nielson Nissan website (and were anticipating something like another $250 off the bill). The service desk people pretended that only certain managers can honor the discount who don't work that day, and asked if we wanted to drive back another day (40 minutes from our house with 3 young children in the car). Of course we did not want to do that, and then the Nissan team said it has to be $100 max discount for reasons not explained in the coupon code. The final bill - with a $100 discount - was near $3,000 somehow, and appears that the promised $219 diagnostic credit mentioned earlier was a ploy to get us to fix one of the codes. That $219 was a charge on the final bill. Service Rep Mary relayed information back and forth to us throughout the process, however, we did not appreciate the prices changing, nor the $219 credit not coming back, nor the $10% coupon not being honored, which should have been closer to $300, not $100. In our estimation, Nissan over-charged us around $500 on these repairs and was dishonest throughout. Highly recommend avoiding Nielson Nissan. We're curious to see if the company replies, but I'm sure if they do, it will be with the usual snake oil math which dealerships are known for when fleecing customers. Happy to amend this review if the company wishes to discuss a credit, but not holding our breaths.