I have purchased many vehicles through out the years. I have dealt with many local dealerships,…read moreeven became friendly with some of the salesmen and finance managers. However, after deciding to look into an Escalade, 1 vehicle I have never owned before, Jeff, the finance manager at Johnson, showed me 1 of our supposed oldest friends (another finance manager) did me wrong. $10,000+ worth of additional interest on mu current lease and probably couldn't get me out of it. I had been working this other manager for 30 years. No reason to question him. "Sign here. Sign there". On my way I went. Thankfully, Jeff is a honest guy for only just meeting him. Whatever the outcome is on purchasing the Escalade, I will be coming back for future purchases. A huge shout out and thank you, Jeff.

I live 2 hours away. Intended to close out my experience with a positive review about these guys…read more Drove 2 vehicles into this dealership, for a "trade in" to then purchase a brand new 2024 Hummer EV 3x. Took delivery of the vehicle, and noticed a "ding" in the quarter panel before having ever parked the vehicle. Dealership said they would reimburse me for the cost of repair, at a certified shop near my home. Forwarded them the estimate/invoice. Crickets from sales rep. Car was over $100k. Transaction was 2 months ago. Good luck w/ your business fellas.

I will not complain about the service since it seemed normal…read more However I will say that after mentioning and showing a coupon for an oil change special of $19.99 I was promptly told that it didn't apply to my vehicle since it uses synthetic oil (well dahhh ! What newer vehicle doesn't use synthetic oil) that left me a bit uncomfortable, enough to post this review. If you're going to offer a special that's worth anything then do like most service centers do: they honor the coupon and mention that it only covers older vehicles. Then they will adjust the price by a few dollars to cover the HIGH(laughter) cost of synthetic oil. But not at this dealership oh no they will charge you the full rate of $79.99 with no adjustment to their $19.99 oil change special. So after having waited for five hours, they told me that they had to order a part which would arrive the next day. Went back the next day and about an hour and a half later they had the car ready. They forgot to give me the bill for the oil change which I mentioned to them, the service manager a really nice guy must have heard me and told the girl to just charge me $39.99 for the oil change now that's a fair price for it! I originally rated them with one star but upgraded it to 3 stars which is not bad considering that to get five stars you have to be excellent all around, which we shall see during my next visit.

I went to buy a car on Saturday 12/6/25. I had previously purchased my last two Grand Cherokees…read morefrom this dealership so I thought the process would be relatively smooth. Ramon the young salesperson introduced himself and we began the process. Immediately I explained that the only two figures that mattered to me were the out the door price and the financing rate, as I would be paying cash for over half the purchase price and have a credit score rated "exceptional". He assured me that he understood and alluded that both would be achievable. Well, four hours later after the typical negotiations I was finally able to meet with the finance manager and complete the purchase. I was then informed me that they were offering me 7.9% on the price we had agreed upon. I stated that the rate wasn't even close to what I was looking for and he came back with 4.9% but at the full MSRP cost. I simply left because I knew that their rates were ridiculous. Two days later I purchased a beautiful GMC SUV from Franco at Sawyer Lyons GMC in Randolph, at both a competitive price and at 1.9%. After three separate negotiations and Johnson Dodge I recognize that their primary strategy is to stall as much as possible in an attempt to wear the buyer out, then hope that out of exhaustion they will make a sale on their terms.

Purchased a pre-owned vehicle on 12/26/25. Had been asking for days what the interest rate they…read morecould get us on the loan is, and finally told them we were not coming down to sign paperwork without knowing, because I had been approved for a loan at my bank at 7.89%. Finance guy gets on the phone and tells us the rate is 8%, chastises me over how little the difference in percentage is and how little it will make a difference overall on the loan. We believed him and went to sign the paperwork, only to realize after signing, the rate he gave us was NOT 8% but was in fact 8.84%! I am an idiot for trusting him, and it is costing us more than $500 in interest. Test drove the vehicle the week before purchase, took it to our mechanic for inspection who found an issue, which Kia fixed. Did not check it on 12/26 prior to purchase. Took it home and realized there was a new rip in the passenger front seat, and the heated seats no longer worked, as well as there was still a problem with the front wheel bearing which should have been fixed as part of what they had repaired found by our mechanic. The next day, 12/27/25 the heat stopped working. We realized not long after, the child safety lock was stuck on the driver's side rear door and the tire sensor light was on. After bringing it to service the first time, we were told they never inspected the vehicle!!! Was fed lines before purchase like all their preowned cars undergo a 150 point inspection, and the owner is real big on safety because he does not want a car coming back to them after purchase. Have brought it back multiple times to the service department since then to have these repairs made, but as of today 1/27/26, a month after purchase, they are STILL NOT COMPLETED and was just told to come pick it up AGAIN while they wait for parts! To say I am frustrated is an understatement. I would never purchase a car from them again!

What an amazing experience! Ask for Howie…read more I went down the list and called every Kia dealer looking for a Carnival EX in black, grey or blue. Every dealer I spoke with said they would call me right back (and didn't), told me they had to run my credit over the phone to give me price on the car (even though we weren't financing it), didn't have a car in stock, or just wouldn't give me a price without coming in to the showroom (even when I explained I was very pregnant and on bedrest). Global Automall and Kia Bridgewater were adding an automatic $5k mark up. Eventually I got to Motion Kia and Howie. I asked for the out the door pricing and what colors they had coming in, etc. Howie said he called right back with an out the door price... and actually did. There was no BS just honest answers. I gave a deposit over the phone and when we went in to pick up the car everything was set and ready to go. I couldn't believe how quickly we were in and out. Howie also took the time to set up the Kia app and he sat with us in the new vehicle and showed us all the features the car had to offer. He was even able to mail us the plates as the dealership was about an hour from where we live. Truly an amazing experience from start to finish, my husband and I were extremely pleased with the customer service and fair pricing the dealership offered.

i just bought a used car with carlos very smooth transaction. thanks again i will tell all my…read morefriends to go to you

I wanted to thank Roger, Khalil and the General Manager of Honda of Hackettstown for the most…read morehorrible car buying experience and telling us that "we were buying the wrong car". They forced us to go to Joyce Honda where we were treated fairly and where we ended up buying the same exact car (2026 Honda HR-V LX AWD, Nordic Forest Pearl color) for the price we wanted. Thank you very much to Michael Harris of Joyce Honda in Denville for the best customer service that my mother deserved whom has been a loyal Honda customer for all these years. Anyone who would like to get the best customer experience and be treated with respect, go see Michael Harris at Joyce Honda in Denville.

High pressure sales, Jacob was the salesman. First he insisted I take the car the same day. . I…read moresaid I had to think about the car. They insisted I put a deposit down iso the car won't be sold. So I listened and charged xxx on my credit card. On Monday I called & said I changed my mind & wanted my money back. Jacob said he had to get it approved & it would take some time. After a few calls & texts the credit came thru 5 days later. Stay away.

Bought our first ever Subaru Outback in 2012 after our 2002 Acura MDX gave up the ghost. I…read moreabsolutely hate car-buying. This experience was pleasantly quick. My husband did all the negotiating and we signed paperwork after an hour and went home in our new Outback. The service program given to us was the "Lifetime Oil Changes" The program was great as it was quite easy to make an appointment. We've availed ourselves of this program until last Spring. WHY? Because when I took my car for service I was being charged $79.95 for an Oil change. Taken aback i told them we had the lifetime Oil changes. The employee in the Service Department told me that since the ownership of the dealership changed hands they were no longer honoring the lifetime Oil changes. Well the person who scheduled my appointment should have told us that!! Obviously poor management and communication. We had intended to buy a new Subaru as a graduation present for our son. Their loss!

This is my 2nd car from mike alway great service !!! Thank you auto connect for the great car againread more

My first ever experience with a used car dealer after 45 yrs of buying used, private sale. Got a…read moretoyota highlander at good price after asking for a relatively poor gas-mileage station wagon, since i don't drive long distances. One minor repair to water pump was covered by the included 90-day, 4.5k mile pow train warranty. Sales guy Vinnie only helped when asked, no high pressure tactics, fair & fast negotiation w/o BS. Very satisfied customer here. This mom-wagon does most anything i ask of it, and will zoom out for, e.g. getting on interstates. 16 mpg, short trips, reg gas.

Great place ,great cars! Andy is the best! I bought three vehicles and they sold three for me…read more Thanks Andy

From the owner: Robb Francis Sports Cars is an independent full service dealership. We specialize in the purchase…read moreand sale of superior quality import and domestic collector, classic and current state of the art sports cars. Our business model is most appealing to discerning sports car buyers. We couple our superb product knowledge with a professional and courteous atmosphere to make each buying experience an enjoyable one. Here at Robb Francis Sports Cars we take pride in providing the finest customer service always ensuring that every customer receives the personal attention that they deserve and expect. We are confident that we will consistently exceed all customer expectations. For a truly unique sports car experience we invite you to visit our exclusive dealership in historic Peapack, NJ or take a virtual tour of our showrooms.

Don't bring your car here…read more We had our Nissan Rogue in for major front-end work starting on Friday morning. The repair itself was large, and we understood that -- but the communication throughout the 6-day process was extremely poor. We received very few updates unless we reached out, and when we asked about a loaner we were only offered a paid rental (first at $30/day, then "discounted" to $20/day). For almost a week without a car, no complimentary accommodations were offered. At one point I was told the repair couldn't be completed because our service advisor was out for a day and she was the only person who could finish the paperwork. The repair itself seems fine now that we finally have the car back, but the customer service and communication were way below expectations, especially for a multi-day, nearly $4,000 repair. Hopefully management improves the process for future customers.

Be careful what tires are on your vehicle when you purchase a vehicle here. I bought a brand new…read more2023 Rogue SV Sport here for close to $40,000. This rogue has a governor on the accelerator, so you can't go too fast really quickly. I do not speed around or beat up my car. I drive for amazon. After 20,000 miles, my factory tires are not even 14 months old after purchase. I need new tires already. I spoke to my sales rep, the service rep, and the service manager. They told me there was no warranty on the factory tires and told me to call consumer affairs for nissan. I shouldn't have to do this on a brand new car. The bottom line is if you're going to buy a car here, I guess you should be expecting them to take advantage of you, because that's how I feel about my experience. Needless to say, I won't be buying another vehicle here after feeling like this. It's ridiculous to need new tires and spending 1,000 dollars on tires after 1 year on a brand new car and only 20,000 miles. Nissan was aware of this situation being a problem and them giving you poor tires on new factory tires. Unfortunately, they pretty much told me that was my problem. I had a great experience with my sales re the woman that sold me the car "Rhee". When I purchased the vehicle, everything was smooth and enjoyable and also a fast experience. So that made me comfortable with Nissan and was hoping to build a relationship here for future purchases. Unfortunately, this tire experience has changed my thoughts. If they are willing to practice poor standards on tires service knowing this, then what else would they be willing to not stand behind?