Vehicle pricing vastly different than listing on multiple car web services. BAIT AND SWITCH plain and simple.

!! DO NOT BUY YOUR CAR HERE - PLEASE READ !! At first glance, the dealership looks very appealing and holds a nice inventory of vehicles. You may question why I advise against giving your business to this dealership. The answer is very simple and its directly ties to their customer service. In such an industry, customer service is an essential part as the goal is to sell a car. I have never come across such terrible customer service and treatment until I stepped foot inside of KIA of Riverdale. If you do plan to check out this dealership, STAY AWAY FROM TONY. I came in to view a 2018 Audi RS3 in which he immediately told my friend and I that prices are non-negotiable at all, but later was able to negotiate down only $500 after constant back and forth between Tony and the manager. When we were about to view the car and go for a test drive, Tony goes to get the car and my friend and I both watch him drive the car into the lot and he has the audacity to say that the mechanic with the keys is out on vacation and we won't be able to test drive the car. Soon after listening to more of his blatant lies, the keys magically appear and we are able to test drive the car. When we go to actually view the car, Tony says nothing but useless garbage unrelated to the vehicle and treat my friend and I as if we uneducated and inexperienced just because of our age. To add to the list, Tony continued to speak to me without respect and in some cases coming off very threatening. One of the most threatening actions he has taken was when they asked for my debit card to hold onto during the test drive. When I came back to retrieve my debit card because I no longer wanted to do business with him, he took my debit card and walked it all the way to his desk, making me follow him, and as I go to grab my card, he does not let go requiring me to snatch my card out of his hand. Tony is nothing but a disrespectful character that lacks experience in sales, but if you want to be aggressively haggled and mistreated, then Tony is the right guy for you! On the other hand, if you'd like quality service, I would recommend VW of Princeton, the dealership I went to the next day and was able to purchase my 2018 Audi RS3 without any issues. read more

So unprofessional, do yourself a favor DONT get your car serviced here and especially don't buy a Kia car. My car has been there since the 16th of July and is still there for the Kia engine recall. They couldn't put me in a rental until the warranty was approved which took weeks so I had to pay thousands out of my pocket for a rental. The dealership lacks communication as a whole everytime you call the famous line is "we will call you back". Looking at the numerous reviews you guys have a serious issue that you need to fix. My engine is there and my car is sitting there do the repair and be done with it. I regret getting my car towed here and I feel there will be more issues with my car more than ever from it just sitting in the dealership parking lot. Currently there is no ETA on my car being completed on repair like what the heck?? read more

We found a Lexus posted on Carfax by this company and liked the vehicle. It had a price listed of $25.889. When we got to the place and checked the car a salesman just like it is absolutely usual said that this car is owned by a bank and it is $9.000 lean on it. It was not mentioned anywhere on website and cost us almost 2 hours drive each way just to look at the car. read more

My husband was looking for a new car,Rich R was amazing got us the best price no hassle in and out with a new car in 2 hours driving it home, I will be going back to see Rich with my car he is the best!!! read more

new Kia Sorrento limited is overpriced junk. 46k for poorly made vehicle. Worst part is it's been to the dealership 5x for the same issue. when the real issue is the main control modular. Kia corp doesn't do a thing about the issues because many others been sharing similar issue. 8k on the miles and they clam it's fixed but still dying and they say the same lies. Never again would we buy a Kia, nor use this dealership. The GM has not returned one call since day one. Very sneaky operation there and I've been buying or leasing 1995. Worst we ever dealt with read more

I contacted Rt 23 Kia about a problem with my stereo. I had researched it enough to already know what the issue was and what needed to be replaced. I spoke to John with the service center, who was incredibly condescending and not at all helpful. Once he spent 10 minutes telling me I was wrong and that google doesn't know what the problem with my car is, and it may take hours to diagnose. I was finally able to get an appointment about 4 days later than what the website had available. Once I brought my car in, the problem was exactly what I had told them it was. (shocker) They said they needed to order a new stereo head unit for me and that I needed to pay for it ahead of time. Not ideal, but fine. John once again was who I dealt with. This was a Thursday afternoon, he said to expect it in early the following week. I cleared my schedule and was ready to get my stereo fixed. Nothing. The whole week, not a word. I figured "Well, there was a snow storm. Maybe shipping got delayed, there's a lot to deal with, I'll be patient." So, I wait till the following Monday. (a full two weeks after my initial contact and a week and a half after bringing my car in) 11:30 am I call, I get someone else who "needs to check on it and will call me back in a few" 4 hours later, nothing. I call back and I am told to not expect the part until next week at the earliest. So far Rt23 Kia has jerked me around, lied to me, condescended to me and generally made me feel like they don't care about me at all. I'll never go back there and I will be contacting the manager of the dealership to express how badly this has all been handled. read more

I made the mistake of coming here to purchase a car. First, I came in already pre approved for an auto loan with capital one. They proceeded to bring down my credit score with by adding 3 more inquiries by running my credit with other loan agencies. I did not give them permission to do this. They lied about all their cars passing a thorough inspection. I ended up with a 2016 fiat that needed to be serviced a month after I bought it because of an engine problem that caused my new car to overheat. I'm sure they knew about this problem, even though they said they had no idea. Also, they had no idea at what mileage I would need an oil change. You would think they would change the oil before selling a car right? Or at least know when it would be due for one. This place is a joke. Kamille and the rest of the team are shady!! So please never go here. Go anywhere but here. read more

They will not return my $1000 deposit. We wrote up a deal for a new car which they located but did not have on the lot. I left a $1000 deposit. The day I was to pick up the car, I received no call. I called my salesman Al, and the GM Bobby. Al, would not call me back. Bobby said there was a delay in getting the car from the other dealership. I called the next day. Booby was off. I spoke to Nelson who informed me they couldn't get the car and would have to start another locate. I said no and we agreed to cancel the deal. Nelson said he would refund my $1000 deposit immediately. 10 days later, still no refund. Over 15 days and still no refund. I've called and left SEVERAL messages since Nelson, Bobby and Al apparently are in meetings for the entire work day, everyday. The BBB and Kia Corporate have been notified. read more

This place reaffirmed my belief that Hell exists. Please learn from my (and clearly many others') mistake and do not go here. For starters, these people just straight up lie. They are consistently falsely advertising the prices of their vehicles online. My husband and I called about a car listed at ~$15,800 online to make sure it was available. They confirmed availability and cost of car. We drove an hour and a half to go see this thing and were confident we would be purchasing it. We get there, are greeted by absolutely no one and then made to wait 20 minutes after our appointment time to be met by a salesperson (Rosa?) with zero charisma, friendliness or interest in what we were looking for. We go through the hoops of test driving the car and decide to move forward with it. In an incredible turn of events this $15K car is now $21,000??????????????????? She proceeds to write out a list of absolutely nonsense fees- my personal favorite being a $800 up-charge for not being in the military. Before I can even finish my sentence that this car was advertised differently she says "I know it's listed online. as $15,871 but that's not with the fees, the fine print at the very bottom of the listing says there are dealer fees." She KNEW how it was advertised without me even having to say it. MIS. LEADING. All the while her phone is on speaker blaring choppy elevator music for a call she's been on hold for through the entirety of our interaction with her and Blink 182 is blaring over the office speakers. Anyway, we obviously had no interest in paying that much. They refused to come down to a reasonable amount on price and even if they had my experience was so bad I wouldn't want the car to constantly remind me of these crooks. Read other reviews on Google and Yelp- this exact thing has happened to so many other people that this business should not be able to legally operate. Wish I had done some research in advance myself. People- treat customers with fairness, transparency and respect and your business will thrive tenfold. Relying on lies and tricks is no way to run a reputable business. You people are the penultimate example of why used car salespeople get such a bad name. Wasted five hours of our work day on your complete ineptitude and you lost a solid sale. We went to Ray Price in PA and bought basically the same car for the price we came into Route 23 to get- only their closing fees were $5,000 cheaper and the staff was made up of incredibly friendly, knowledgeable and helpful people. Lastly, this place is an absolute ****hole. It is on the corner or death meets despair. The lot is tiny and cramped, the office is dated and the hand sanitizer is literally yellow. If you are spending thousands of dollars on a vehicle, go somewhere where you're appreciated. TLDR: go literally anywhere else in the world except for here. read more

Know BEFORE you go... some important pricing information to be aware of. I called before making an appointment to ask what additional fees are added to the advertised price. I was told sales tax, registration and title would be the fees. I specifically asked because I notice a number of dealers have been padding their internet price and using bait and switch tactics. I let the girl on the phone know I didn't want to waste my time and needed to have a clear understanding. She assured me those were the only additional fees. I test drove a car that was advertised at close to $15K and by the time they added their "closing costs," the price had gone up to over $20K and note, this was NOT INCLUDING the additional costs for sales tax, registration and title fees. Adding $5K in fees before you even add the normal sales tax/doc fee is called FALSE ADVERTISING. Know before you go that they will add crazy made up fees. Here are some of the fees to give you some insight: $1,980 for prepping the car (which should have already been included in the advertised price), some made up unlisted military fee of $800 (that they will take off if you are military - say what?), a loyalty discount of $900 (that they will take off if you have bought a car from them before - really now?) and I forget what other fees. VERY false advertising here! I will never go to this dealership ever again. I will not recommend them to anyone. The visit was an absolute waste of my time so I am sharing this information so that others don't have to experience the same disappointment and frustration as time is precious. I am all about transparency and honesty and professionalism and sadly this approach came across as extremely dishonest and shady. It's too bad because they would have made a sale. I also would have recommended them to others because when treated properly, that's the type of customer I am. On to the next.. P.S. If you look them up on Better Business Bureau, you will see they have a number of complaints against them. Also, I would have given them ZERO star but that option is not available. read more

KIA of Route 23 can't compare, with the now defunct Maroon KIA. Service is nowhere as good, and there are times when their attitude on the phone made me feel as if they were doing me a favor. I had a KIA model that KIA no longer produced, but that's no excuse. Many years ago, I used to have a Volvo. When I went to the Volvo dealer, they seemed to be proud to be servicing Volvos that were older and had higher mileage. This is not true of older KIA being serviced at KIA of Route 23. At least, not in my case. When it came time for me to purchase a new car, the service attitude at Kia of Route 23 helped me make my decision. I now own a car of another make. read more

My mother and I drove 2 hours from Philadelphia on 10/20/20, to look at a 2017 Nissan Maxima.l, which was advertised to been a pre-owned with vey low miles. After test driving the vehicle my mother decided to make the purchase. The sales Rosa made the process pretty seamless and the service was good. Fast forward 3-4 days later and the car began to make sounds. I took to a local Nissan Dealership and had it diagnosed. The steering shaft needed to be replaced. I contacted Route 23 immediately and provide the Nissan Dealership with their contact information so they could provide Route 23 with the diagnosis and cost to repair. Route 23 had a Dealer Warranty that states it covers 100% parts and labor if the vehicle needs repairs before a specific amount of miles and timeframe. After informing Rosa of the she reported that she would need to speak with Sales Manager and would return my phone call. Several hours later she called back and reported that the Manager informed her to have us drive the vehicle back to the dealer. I explained that wouldn't be possible and or safe considering the car has a steering shaft issue. The next day the Sales Manager contacted me and explained that they would not reimburse us for the repairs and that I would need to drive it back 2 hours to be repaired in house. He proceeded to state that "we have our own technicians and get discounted parts" and also that if "i could drive 2 hours to make a purchase, you could drive to get it fixed." The whole customer service concept appears not to be a concern once the deal is made with this dealership. I have since called the dealership and spoke to Rosa once and asked that I be connected with upper management or the owner, with no response. I've left another message with Rosa with no response. So no I will be filing compliant a with the BBB and State of New Jersey Consumer Affairs. The customer service drastically got worse in the course of 13 days since purchase. read more

Do not go to this Kia dealership. Whatever price they advertise they throw in a 5000 dollar "dealer fees" cost. This would have been 25% the cost of the total car! This seems like a job for state and or federal investigation for fraud if ever there was a business that deserves one. This place sort of seems like a front for something besides car sales. read more

Run far, far, far from this place. They lured me in with an online price and when I arrived the internet sales guy directed me to a floor agent who then directed me to the sales manager who then proceeded to tack on an extra 4k to the listed price using all the dirtiest but ridiculously stupid tricks in the book. I've been shopping for cars for some time now and this place is AS BAD AS IT GETS. They're interested in RIPPING YOU OFF instead of making an honest sale. I feel bad for families and decent, honest folks who come in here and end up getting RIPPED OFF by these guys. The internet sales guy and the floor sales seemed decent guys but the sales manager was horribly trained and ready to steal your money. Best to stay away. Plenty of other Kia dealers around in the area and car dealers in general. I happily found far more professional dealer who only charges tax, motor vehicle fee with receipt and modest document fee. Wasted an hour of my life at this place but was somewhat entertained in the process and learned how these places operate. Live and learn I suppose. read more

Good price on a car, but they didn't call us when the plates came in. We drove around for 3 days with expired temp tags and then they made me wait when I came to have them put on and no one apologized. They also tried to charge me $56 when I picked up the plates. I told them no and they backed off. read more

My complaint is with the Service department. Especially, Jorge who sits at the front desk. My father and I have been treated like garbage by him, especially me who is going through chemo treatments and now without a car. He's been nothing but rude to me on multiple occasions now. Spoke to me like I was stupid and brushed me off. We have bought/leased over 14 cars from Kia. (Wayne/Riverdale) I've always turned my cars back in great shape. At first they refused to say what was wrong when I called them, (because no one called me), and then Jorge said, "They have no idea what was wrong with the vehicle, and that they took pictures and videos to send corporate for review." Then the next morning I got a call from Jorge saying, it's the engine. You had no oil in there. He said the engine is dead, but then also told me they drove it. He's trying to say that corporate is blaming me for neglect and I have to pay $7,500 dollars to get it repaired. I'm leasing this vehicle which ends in July 2023 and only owe $2,500, why would I pay for a new engine when it's not my fault. The vehicle only has 13,200+ miles on it and I've had it since July 2020. As you know, there is a recall on the piston oil ring, which can leak oil and cause damage to the engine. I brought my car into Riverdale, Kia, on February 19, 2022, at which time they said everything looked good on the recall and sent me on my way. The car was only seen for about an hour tops. How do I know their neglect didn't do this? If you're thinking of getting a car from that dealership, 1. Be careful when purchasing a Kia Seltos. 2. Don't use their service department. I've been in the customer service field for 25+ years and this by far is the worst I've ever received. This is how you treat customers who have cancer? Corporate has also been notified. My car needs to be fixed on you because this is not my doing. read more

My experience at this dealership was abysmal. I was offered a car that did not exist from a True Car inquiry. When I came in to look at the car, I was told that they needed to 'bring it in from the port'. I found out a few moments later that it indeed did not exist at all in the package I was offered. The sales manager, Sal, was rude and verbally abusive to both myself and my girlfriend, even using profanity in a diatribe about how I was going to mess up the deal (He did not use the word mess, however). I began the process very understanding, willing to negotiate a middle ground on the car they did have access to but once I made the deal, Sal denied it out of hand. I felt for Al, the salesman, and tried to make a used car deal with him; but the finance person told me that he had finance offers that evening; but when I called back more than 16 hours later (he did not contact me at all), I was told that they had no financing available unless I put down in excess of 4 thousand dollars, despite having a credit score in the high 600's. I went to Gateway Kia instead and had an experience that was like night and day. I ended up buying a new 2018 car from them with no issues with financing at all. This dealership is a bait and switch shop that should be avoided at all costs. Their staff is sorely lacking in basic customer service skills and Sal especially reflects very poorly on the dealership as a whole. I almost did not do business with Kia at all due to my experience; thank goodness for Gateway. read more

We attempted to purchase our leased Sportage at the end of lease. After 2 hours of sitting with a finance manager we came to a deal. The next day Jim, another finance manager called and tried to sell us another worse deal and when he was presented with the deal from the previous night basically called me a liar and ultimately hung up the phone. Completely unprofessional. When we contacted the dealer about this they kept calling back and never had any complete information and just continued to try a bait us to come back in. Thankfully we didn't take the bait. Avoid the hassle and the unprofessional staff and go somewhere else. Anywhere else read more

Take their online prices with a huge bowl of salt. I saw a reasonably priced 2016 Subaru Forest online with very low mileage, went there, test drove, everything went reasonably well. It bothered me a little that their boss was using it as their personal vehicle and filled the car with personal items and junk, but whatever. When we started talking about the price, they gave me an estimate that included a "prep and conditioning" fee of roughly $1500. It was ridiculous. The young sales rep i worked with- Chris, had trouble disputing the legitimacy of this charge and went to one of the managers. Later a woman came out and asked to speak with me in her office. And to my surprise, she blatantly told me this "We set our online price very low to get people in the door." Word for word. So...i left. Next day I got a follow up call saying they had the right to change prices and that I didn't read the fineprint or whatever... It was a pleasure. read more

Purchased a used car. Their website guarantees that they inspect each used vehicle for good working condition. Low and behold just over a year later, my engine dies due to previous damage on the car. It was unreported damage and if the vehicle was inspected, there would have been no doubt to any competent mechanic that previous work/damage was done to the vehicle. Rt23 kia did not want to take any responsibility when I told them what was found by my mechanic. So i'm forced to take them to court to get it settled. DO not go here unless you want a daunting court trip. Go anywhere else to find a car. read more

Kia service team was outstanding! Scott and Jorge are true professionals. They know how to delight a customer. I've seen it a number of times! read more

I was interested in one of their cars priced at $24999. I got to the dealer and everything changed regarding the price that I previously saw online. After speaking to saleswoman (Kamille Gutierrez) regarding the price, she said I will be right back. She came back, got on her phone and ignored me at her desk. I asked her if we were waiting for something, she said I thought we were done! Very rude and arrogant employees at this dealer. Never again!! read more

Continued to waste my time for 2 weeks regarding leasing a Sorento. Had to deal with different salespeople and management staff each time, and each person had a different quote from the last. Walked away and refuse to give them any business. read more

Speak with Rosa my rep who took great care of me. Traded my lease Ford Explorer 2017 which was a little confusing but it all got ironed out pretty quickly. She took great care of me and will be going back for my wife's car. Love my telluride. Ask for Rosa!!! read more

This is a terrible car dealership. I went with my uncle hoping to buy a Jeep that we saw on the website. First thing we noticed was that there was that there were no customers however it took about 30 minutes for someone to help us. We went on a weekday about 5pm. After finally getting a sales person, we were able to see the car and test drive it. We then moved on to the negotiating process. We were trying to get to an agreement and every time we would decide on an amount the sales rep got up from his desk to "call" the manager because we wasn't there. We were literally at the dealership until they closed and we finally came to an agreement and we left a deposit for the car. We were going to go pick it up the next day since it hadn't been washed. The next day we were getting ready to go get the car when I receive a call from the general manager of this dealership saying they can't sell us the car because he can't sell it for the price we wanted. How in the world can you call a client to tell them that if the sales rep kept calling the manager and we all came to an agreement. The manager kept denying he ever received a call because he was sick but then he said "I wasn't thinking correctly". The way he called us was extremely unprofessional, he said " I'm the manager and I decide what happens around here". So we kept telling him if that's the way he operates business in that dealership?? It was the worst experience of my life. I suggest they shut this place down or completely change the staff. That is no way to treat a client especially being there from 5pm-9pm! The only reason why I chose 1 star is because I have to , if not I wouldn't choose any star. read more

I bought a car here and ended up having to return it because bank didn't approve loan for interest rate that had been discussed. Took forever and many trips to the dealership to get a refund. They gave me the run around. Would say manager wasn't working and when I would go there he was there. The receptionist would only take messages but wouldn't let me speak to him and he would never call back. read more

Avoid at all costs!!!!! I would give zero stars if possible. Completely unprofessional from start to finish. "Ashley" the internet sales rep never responded in over 24 hours to both a text and a voicemail. Advertised "internet price" was not honored. Sale price was 5k more than advertised. "Special Finance Manager" was rude, condescending, and never once listened to my price parameters. Took a deposit that I didn't need to put down since I had pre-approval from a lender before walking in. Made me switch my car insurance when they couldn't even close the deal at the correct price. Even after telling them my maximum budget and giving them a second chance they showed me cars that would not work for my budget. Completely wasted my day off. They just tell lies or hope people are so desperate for a vehicle that they will take whatever terrible rip-off of a deal they present to them. Absolutely terrible, and not how a business should be run. read more

We went to this dealership to buy a used car. We loved the car, and we were ready to buy. In negotiating the price, we discovered several additional fees - in fact the fees represented an over 30% increase in price. The price online builds in a military discount. When I complained that this was unfair, Sergio the manager accused me of disrespecting the troops. First off Sergio, you know nothing about me or my family. My family has fought, bled and died for the country. Second, It's great if you want to give a military discount, but adding $800 onto the price because I didn't serve in the military is in effect a penalty for not serving. Sergio then told me that he was talking to my husband and I didn't make any sense and I should be quiet Obviously we left immediately, which Sergio was happy about it as he said so. Kia should be ashamed to employ such a horribly disrespectful person. But the price online is NOT the price, it's bait and switch tactics. Disrespectful, unethical and worst of all hiding under a cloak of (false) patriotism to justify their actions. DO NOT GO HERE! read more

I had a very frustrating experience at this Kia dealership. I went in on the weekend looking for a particular car. We test drove the car and loved it. The issue was they only had one color of the car on the lot so our salesperson looked in the system to see if another dealer had the color we wanted. He was able to find one! We put down a down payment, signed the papers and he said he would call us on Monday with the details. They wanted to make sure the car didn't have any damage. Well, Monday came and no word so we called them in the afternoon. After no response my husband called back. And guess what! No car. We told it had been sold BUT If we wanted the one they had on the lot (not the color we wanted) we could have that one. It felt like we were taken for a ride. We put the a deposit down and walked out of the showroom ecstatic that we got our car (barring any damage). We were told it's a corporate thing that the system doesn't register sold cars until Monday morning. Not sure why when our sales guy called the dealer and they said it was still available they didn't hold it for us. Route23 Kia should have explained to us this could happen. Very disappointed with them and their customer service. read more

I came into Rt 23 Kia one Saturday to test drive the car I had my eye on. I had no intentions of buying I just wanted to be in the energy of feeling and driving the car I was planning for. I went for a drive, and as I knew I would, I loved it. I sat down with Al and we went through the application process. At this point, I figured if it didn't happen it was okay because I had a benchmark and knew about where I the next time I came in. Fast forward a few hours and I'm sitting in Calvin's office and we are making it happen. I was so overwhelmed with joy and gratitude that I sat there and cried - it's been a few years since I've had a car, AND this was my very first lease/buy. I could not be happier with my car and the Rt 23 Kia team. They're all super friendly and deliver an excellent buying, or browsing, experience. read more

DO NOT BUY FROM THIS PLACE!! They lie, cheat and steal your money. I worked out a deal and at the last minute was told the car was not for sale, but a customized car for the owner's son. They pulled a fast one bringing out a different car that didn't have the same features. The sales lady did a good job fast-talking me into thinking I got a good deal to only find out that I got scammed. Everything that was agreed upon was now gone. Once I got home and reviewed the paperwork, I found that they lied about the mileage of the vehicle and changed my monthly payment to be more than what was agreed on. Multiple calls made which were ignored. read more

I literally didn't even want to give a one star rating. My experience with this dealership was absolutely terrible. I signed on for a new lease back in November, I was supposed to receive a refund check for my last month payment for my previous lease which was going to be mailed to my house. They somehow sent it to the wrong address allegedly and I have been trying to get a new check.. yes since November it is now June. Anytime I call to check on the status I get pushed aside, no one calls me back. I ask for a manager and get sent to a voicemail with no name. Every time I call I get someone nice and understanding who says they will take care of it... well 8 months later and still no actual solution. Do yourself a favor and go into business with a reputable dealership who isn't only out for themselves. read more

I'm late writing this review but I've recently had trouble with ANOTHER Kia dealership so I figured better late than never. My husband and I bought a Dodge Durango Limited, fully loaded and in presteen condition from this dealership in September. We made the deal and my husband went to pick it up. On the way home, he heard a noise. He pulled over and realized he was missing the wheel well cover and the front bumper had been moved like it had been caught on a curb or maybe backed into. He turned right around and confronted them at Kia and they offered him a free car wash. After several unreturned phone calls, the problem is still not fixed. Based on more recent experiences with other Kia dealerships, it is very clear that Kia only cares about the sale and have "dump voicemails" so they don't have to deal with you. read more

I took my vehicle in for a second oil change there after purchasing the vehicle. I noticed after driving to work from the Bronx and back the oil drain plug would seep a few drops of oil. I took my vehicle back and explained what was going on, the tech checked the vehicle and stated there was no leak, it was just residue. I had even took a picture of the oil spot. I asked John if he was sure and his attitude and demeanor changed like I was bothering him. I thought, ok, maybe the tech changed the washer or fixed it and didnt want to admit to a mistake. I knew there was no way it was just residue so off I went. Sure enough I drive to work, park and leave nine hours later there is a few drops of oil on the ground. I call John and he was not apologetic and seemed annoyed that I was calling. He was very nice until there was a problem, doesnt say much about their service techs either. I will not be going back and have to redo my driveway with all these little spots. Just for reference the vehicle has approx. 36,400 miles so there is no way it should seep oil like that. I took the vehicle to another mechanic and Oh what a surprise it was the washer on the drain plug that was bad, no more leaks!! read more

I saw a used Kia Frontier on the website listed for approximately $23,450. I drove 45 minutes to get there only to find out that Route 23 Kia ADDED ON COSTS (approx. $1500) BECAUSE I WASN'T A VETERAN!! After all was said and done, the real price of the truck was more than $29,000! They said they list the price with all the possible discounts and if you don't qualify for the discounts, they add money to the price. Whaaat?? I've never heard of such a thing. It was a waste of time going there. Be aware of their false advertising. read more

BEWARE BEWARE BEWARE. The staff are very nice and quick but the pricing is NOT what is listed online. On top of the listed asking price, the dealership puts an $800 non-military fee, a $900 non-returning customer fee, and a $1,900 dealer fee. Altogether, figure on adding $3,600 to the listed asking price, and then add on your taxes and title fees. Don't bother making the trip or test drive unless you're willing to pay these other costs. read more

I saw a used Mazda CX9 online on Autotrader.com that I was interested in. I sent email requesting information and received email from Veronica who was very nice. I live in Stamford CT so this is a 1 hour and 15 min drive for me. I then spoke with a guy named Chris who confirmed vehicle in stock in lot and available and I told him I was coming with money in pocket to buy this car if it passed test drive and inspection. I drove 1 hour 15 min for nothing ! First they knew I was coming. When I got there I had to wait 45 minutes for a sales person !!! Why? They knew I was coming with money in hand !! While waiting I observed 2 sales people working with customers who then went to Sales Manager to discuss 'best offer' and each time I could see sales manager (who's name is SAL), was not lowering or offering any kind of deal. I observed each sales person go back to customer and basically say this is best we can do. I also saw each BOTH customers walk away from deal and say no thanks! I finally then met with Jerry (Internet sales) who was very nice and accommodating, He got the car, answered all my questions nicely. While inspecting the car, we noticed 1) the Bluetooth was not working; 2) the fan for A/C was making noise that can be overheard with radio on 3) All 4 tires were worn out; 4) paint was chipped near trunk; 5) Car needed new brakes in front; 6) minor cosmetic damages. All these items were noted and Jerry agreed they were all issues. Next we cam inside and I asked Jerry to speak with Sal (Sales Mgr) to see what he can do regarding issues. Sal came over and shook my hand and said there is nothing he can do. I said "you need to bring this car to minimum factory conditions and get at minimum Bluetooth and the A/C fan repaired". Sal said "he can't". I then asked Sal "Ok - whats your best offer then given the car needs a lot of work and has been on your parking lot for over 1 year !" Sal said - ""let me worry about that. I can only offer you the asking price"!! Sal was not interested in customer relationship. I was ready to buy with money in pocket to buy on spot. Sal wanted only to make a profit instead of building customer relationship that would have brought him future repeat business and referrals to others. Instead he treated me like SH_T ! "" It was THE WORST EXPERIENCE OF MY LIFE ! I own 4 cars and have dealt with several sales and dealerships previously. This is probably the 9th car my family has owned and NEVER HAD I DEALTY WITH SUCH A CLUELESS BUSINESS PERSON !!! GO SOMEWHERE ELSE ! STAY AWAY !!! I WASTED 4 hours of my day on 15 minute conversation with a complete idiot ! read more

I had the best experience with Alexis at route 23 kia! He made buying a car easy and hassle-free. He was kind and patient!! I was hesitant about the purchase, but Alexis was personable and fun to do business with. He really cares about the customer. read more

THEY SUCK!!!!!!!!! This new sales and management staff are the worst--unprofessional and not helpful at all. They're happy when you purchase a car but the minute you request their help after the fact, no one is available and will not reply to voicemails and/or emails. Also, I was told the license plates would be mailed to me as soon as they received them--Nope... they received mine over a month ago--never bothered to ship them to me. I had to call for them to mail them. SAVE YOURSELF THE AGRAVATION AND GO TO ANOTHER KIA DEALERSHIP! (The previous staff from 2-3 years ago with Sal Mayorga were the best!---PLEASE BRING THEM BACK!!!) read more