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I don't normally take the time to leave a bad review but this experience was terrible from start to finish. The lack of communication was very stressful, they would ask for additional information 4-5 days after initial contact. They didn't start working on my plates until almost 2 weeks after i had already left with the car. They didn't pay off my trade in for an ENTIRE TWO WEEKS and i was forced to make the following payment. Their management team had the audacity to say, don't make the payment they will give you a grace period and it won't affect your credit if the payment is late. The main manager who worked on my deal (Mustafa Ramadan) was supposed to pay off my trade in 2 weeks prior to the 5th a waited for the 4th to mail out a check. His words exactly were 'i did my job by mailing it out before the 5th' knowing that it'll take that check at least a few days to arrive and a few days to clear. Stay away from this dealership you will only regret it even if you enjoy the car you're newly in.

My steering wheel "aligned after being test drove before I picked up"

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5 years ago

Vehicle pricing vastly different than listing on multiple car web services. BAIT AND SWITCH plain and simple.

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Page 2 of 4

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Review Highlights - Kia

Shoutout to Jorge (SA), Leandro, and Franciso for what I can only describe as the most honest vehicle service I have ever received.

Mentioned in 4 reviews

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Crestmont Toyota

Crestmont Toyota

(134 reviews)

Had an amazing experience at Crestmont right after the New Year. Made an appointment with John…read moreOrtiz and he was very easy to work with. Both John and his sales manager didn't make me feel pressured into a bad deal and were very easy to negotiate with. They understood I had done my research on the truck beforehand and treated me with respect. Since they were able to come down on the price of the Tacoma I wanted, I felt comfortable adding an extended bumper to bumper warranty on top of it being Certified gold. I ultimately came out with the truck I wanted below the cost I thought I would have to pay. I was in and out within 3 hours and would definitely recommend Crestmont Toyota to others looking to get a Toyota!

On May 19th, 2026, I brought my 2024 Toyota Tundra (mileage approximately 67K miles) in for a…read moreroutine oil change, which took approximately 2.5 hours to complete. Upon return of my vehicle, I immediately discovered that the air conditioning system was no longer functioning properly. Despite my concerns, the service department including the Service Representative Eric insisted that no issues were caused during the visit. However, on May 20, I was informed that the front air outlet control servo motor allegedly needed replacement, with an estimated cost of approximately $2,600 for the part and $2,500 for labor. My truck was also returned with the "Maintenance Required" still visible on the dashboard. Then on May 20th, it was returned a second time with the remote start no longer working. Given that the air conditioning system was functioning properly prior to the service appointment, I have formally filed a complaint directly with Toyota. Toyota/Dealership is willing to cover the part but they are stating I have to pay for the labor cost of over $2500 and they are only willing to discount it to $2000. I should not be expected to cover the cost of the repair since they damaged it. Additionally, during my time at the dealership, I observed multiple instances in which customers were presented with costly additional repairs and issues identified during their routine service visits, which raised concerns regarding the dealership's service team.

Route 23 Auto Mall

Route 23 Auto Mall

(98 reviews)

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

I have had an exceptional true car buying experience with Brian Barna from Route 23 Auto Mall…read more Like all of you I started my car buying journey online researching. I found my 2024 Ranger Raptor at this dealership. I sent an email late Sunday evening inquiry. I received a very prompt response from Brian the following Monday morning. We exchanged emails and texts throughout the day and had a deal. I filled out a PDF financing application, selected a few dealer installed options, which took a coupe days to receive and install by their service team, and picked up my new 2024 Ranger Raptor on Thursday morning. On Thursday, I had the privilege to meet with Brian in person. He is a knowledgeable, courteous professional! I then signed all the paperwork with the Finance Manager and was done in about 15 minutes. Brian took the time to help me get the Ford App on my phone and walked me through connecting Apple Air Play and all basic features on the vehicle. This was the absolute best modern car buying experience for serious buyers who value their time. I highly recommend with Brian Barna and the Route 23 Ford Auto Mall in Butler, NJ.

Lincoln of Wayne

Lincoln of Wayne

(76 reviews)

I bought used Aviator PHEV. My review is 5 stars, but it…read morewasn't flawless and it will be divided into a few sections. Dealership environment - 100 %. Beautiful and fully correspond with Lincoln brand. Car - 80 %. There is a reason for the lowest assessment. The car was beautiful at first sight, and everything worked, but I found out that it had broken windshield. And here the issue started. I live in VA (cca 250miles from the dealership) and the windshield must have been replaced. Jonathan, the salesman found a repair shop in VA where the windshield should have been replaced for free. Eventually it didn't happen and I had to visit the Wayne dealership again for the windshield replacement. This resulted in 500 miles in the car, one extra day out of my office and rescheduling all my meetings that day. The car assessment would be 100% without this trouble. The question is how the presale inspection was done... Personnel - 95 %. Friendly and professional. Sometimes, the answers to my questions took longer than I expected. But I am not native US citizen so my question could have been unusual. Not having the issue with the windshield there would be nothing to worry about. But life is not flawless and mistakes can happen. Overall, the experience of buying car in Lincoln of Wayne was great and I can recommend this dealership. Lukas

1 Star - Long-time customer completely disappointed…read more I have been a customer of Lincoln of Wayne since 2013 and purchased two vehicles from this dealership. For years, all services and repairs were done here and I was satisfied--until the purchase of my second car and the dealership's move to the new building. Since then, the quality of service and customer care has declined dramatically. The main reason for this review is my repeated experience working with Melanie, who acted as the service advisor. Unfortunately, these interactions were the final reason I will never service my vehicle here again and will not recommend this dealer to anyone. Three months ago, I brought one of my cars in for a serious issue. Due to Melanie's failure to communicate properly with the mechanic, my car sat for weeks. She forgot to give approval for a test drive needed to properly diagnose the computer data. Despite numerous calls and messages asking for updates, I was often ignored. I was repeatedly told she would "check with the mechanic and get back to me shortly," which almost never happened. No loaner vehicle was ever offered. When I asked, I was told one might be available in two weeks. Eventually, the car was returned unrepaired. The dealership admitted they could not determine the issue and suggested randomly replacing parts, starting with a $1,200 repair. This was especially concerning because the car was stalling while driving, creating a serious safety hazard. I had the vehicle towed to an independent mechanic, who fixed the problem in one day for $240 (parts and labor). The car runs perfectly now. The second incident involved a scheduled oil change and brake service. I booked the appointment a month in advance and specifically requested a larger loaner vehicle, as I needed to transport five people with luggage to the airport. Melanie assured me that, at minimum, I would receive a vehicle comparable in size to mine. Despite confirming this multiple times (via phone and text), I arrived to find that only the smallest model available was offered. When I questioned this, Melanie claimed she "never promised" a larger vehicle--despite written messages proving otherwise. To make matters worse, a separate phone call to confirm details resulted in a 20-minute hold, followed by an extremely rude response and the phone being hung up on me. At that point, I canceled the service entirely. I have never felt so repeatedly disrespected, misled, and made to feel foolish--especially when I have all communication saved in writing. Lincoln of Wayne has officially lost a loyal, long-term customer due to poor service, poor communication, and a complete lack of accountability.

Kia - car_dealers - Updated May 2026

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