Absolute worst place to buy a car. Do not recommend unless you want to get a lemon car and then put…read moreoff for weeks at a time saying "it'll be done in 5 days" and then you call and then another "5 days." And so on. Meanwhile the car has been sitting there ready for weeks and you've been taken advantage of. Plus they sell you cars without inspection. Unbelievable, doesn't even deserve 1 star

Scam. Buyer Beware. Just tell you what you want to hear. Negative stars if possible…read more Purchased car and check engine light came on during test drive. Was assured it was a 02 sensor and it would be handled upon purchase of the car by Diego and Omar....THAT WAS 3 WEEKS AGO. Story changed after completing paper work which is now a much more serious issue. Everytime I call and try and get answers out of them, I get the receptionist and she takes my name and number and promises someone will call me back only to never receive a call. I hope this will be resolved, but I'm not holding my breath. Buyer beware

I love Prime Auto Imports in Bloomingdale cause they have an excellent selection of pre-owned…read morevehicles with low miles. The staff are nice at the dealership. Thank you for all that you do.

I bought my 2014 Cadillac CTS4 Wagon one week ago today. I love the car and my experience with…read morethese guys was top notch. When I first spoke with the salesman here I kind of warned them that I had the worst experience ever at another dealership closer to where I work (Liccardi Mitsubishi in Green Brook, NJ). That other dealership lied and hustled me and got angry when I didn't want to pay their "optional" fees. Bait and switch and the worst type of dealership experience. A few days later I decided I would give car dealers one more try. Prime Auto Imports backed up what had been advertised on their website, that there was no hidden fees. They were completely transparent and you knew what you would pay up front. I told the dealer that I was interested in this car and they moved some cars around, pulled the car out and let me test drive it with my girlfriend. They were never pushy, never annoying and were there to answer any questions I had, including questions about different cars around the lot. This was the best dealership experience I've ever had honestly. It was effortless and stress-free and that's all I wanted. That's what I got and I drove off with my new-to-me silly Caddy wagon.

Great experience buying a new Nissan at Route 23. Knowledgeble, friendly salespeople and a great…read moreselection of vehicles.

If I could give a negative stars review it wouldn't be bad enough. This dealership is a complete…read morejoke and waste of time. Stay away. We drove 5 1/2 hrs round trip to purchase a Nissan Rouge today. Internet price was $19,900 but when we got there and worked up the deal the price was over $32,000 and 10% interest rate for over 800 credit score. They lied about the additional "required" products. They also added $4,000 in fees to make the car "certified" rated. This dealership is just a bait and switch place scamming anyone walking in the door looking for a used car.

This place is no longer Auto Handlers w/ Dave. It is now called City Motors. 3 yrs ago I purchased…read moremy sons 1st car here w/ Dave. 2003 Nissan. Came w/ 2 keys also! Loved Dave so much went back for a better and newer vehicle for my son. Dave WAS there at the time but today I found out he no longer works there. Their loss. Bought a Mercedes(2012) DID not haggle on price. Pd sticker price of 17 grand! My son left their w/ less then half a tank of gas, 1st of all. A month later it needed a strut total cost 700 bucks. Called 2x for the 2nd key. got the run around. On MY 3rd call I was told by Ms No Personality That that was it. no 2nd key BUT she would give me a name of a dealer to get a discount price! Can u believe that?? Every dealer gets u 2 keys! Never again will I go oR recommend ANYONE to this place. Not friendly. no personality. and to me...not a good dealer who will go above and beyond for their customer who bought a MERCEDES fr them! Plenty of other car dealers that will kiss ur ass as they take ur money!!! Her name is Alex....Hopefully they will get rid of her and business MAY b better! Customers will sure leave their happier!

I bought a vehicle here and it broke down a couple of months later. Completely broke down…read more Thousands of dollars of work required. I gave it up after checking with several mechanics that advised me it was dead in the water. Wouldn't even stay idling. I took a 6K bath! That's a lot of money to loose. A lot. For a car that lasted a couple of months. The car was leaking oil like crazy, so many problems I couldn't even list them all. The car would then shut off on me as I was driving. You can act like this won't happen to you but that's poor judgment in my book. Stay away. Gave them a chance to somehow make it up, even an "I'm sorry" would have done. Not a word.

We traded a good car in got good price. We then bought a very clean and well equipped car. The…read moreowner took a lot of time showing us any car we were interested in. As a result the purchase went fast and smooth.

BEWARE: I recently purchased a ford transit van from this business. I do not have any problems with…read morethe van itself, I did purchase the extended warranty that was about $2,300 additional to the sale price of the vehicle. I recently received a letter from the warranty company stating that the warranty was never purchased from City Motor Group and that they are unable to offer coverage at this time. Upon receiving this letter, I called and found out they have closed their Haskell location and the new owners are getting tons of calls about this same issue and cannot do anything. Essentially I paid for extended warranty coverage but CMG did not pay the company and took the money.

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

I have had an exceptional true car buying experience with Brian Barna from Route 23 Auto Mall…read more Like all of you I started my car buying journey online researching. I found my 2024 Ranger Raptor at this dealership. I sent an email late Sunday evening inquiry. I received a very prompt response from Brian the following Monday morning. We exchanged emails and texts throughout the day and had a deal. I filled out a PDF financing application, selected a few dealer installed options, which took a coupe days to receive and install by their service team, and picked up my new 2024 Ranger Raptor on Thursday morning. On Thursday, I had the privilege to meet with Brian in person. He is a knowledgeable, courteous professional! I then signed all the paperwork with the Finance Manager and was done in about 15 minutes. Brian took the time to help me get the Ford App on my phone and walked me through connecting Apple Air Play and all basic features on the vehicle. This was the absolute best modern car buying experience for serious buyers who value their time. I highly recommend with Brian Barna and the Route 23 Ford Auto Mall in Butler, NJ.

A+++ customer service! Brought my Jeep into for a recall, and I was in and out in just a couple…read morehours. The customer service waiting area is extremely clean, and has an assortment of complimentary yummy treats and coffee/tea for your consumption. Brian was my Service Adviser and was nothing short of professional and courteous. Thanks Buddy! I guess in any establishment, you get different service from different people, but don't let one bad apple spoil the bunch. Highly recommended!

I purchased my Jeep from Precision a little over a year ago. Recently, the check engine light came…read moreon indicating a potential major problem. Upon bringing it to the dealership the light was off, raising concerns about diagnosis. However, Brian provided exceptional service. He understood the concern and assured continued investigation. He followed up and reported the successful identification of the problem and immediately fixed the issue. My jeep was returned in perfect condition in just 2 days. Plus he threw in an oil. The team at Precision exceeded my expectations! Thanks again, Brian

I wanted to thank Poppy Carver for her amazing, professional and caring service she has provided…read morefor us for so many years. She's the reason why I keep coming back for all of our cars. She is outstanding! Highly recommend her over at Rt. 23 Honda!

I visited the dealership to see if my AC compressor for my 2016 Honda Civic (which I bought there)…read morewas under warranty. Abdel - the service guy- told me that I was in luck - it was extended until June 2026. So I scheduled a 7 AM appointment the following week and some CS lady (Patsy?) with a plaque citing 15 years of customer service said I must have misunderstood - the condenser was not covered. She was so condescending that I just walked out. I WILL NEVER BUY ANOTHER CAR THERE!

This is an update to my previous review…read more I was waiting to hear if my media system was covered. I didn't realize when I bought the car after my 3 year lease, that the warranty was through a third party. They wouldn't cover the media system and the cost that was presented to me to fix would be $1500. Kia first offered to split the difference with me and offered the repair at $750. But that was still too steep for me considering the car was 5 years old already. Kia then offered me an amazing deal on a 2025 K4 which I picked up last night for my first month payment which is actually a few dollars lower than what I was paying for the 2021. Thank you to Roger for working this out for me and thanks to Jacob for being so efficient and professional. This is my families 7th Kia and they definitely insured more repeat visits.

I leased my Sorremto car here. I was treated very well and they worked with me ro get me a very…read more good price. I dealt with Stefan who was an absolute doll. He went above and beyond for me. I highly recommend him if your interested in a KIA.

After much debate, we realized it was time to suck it up and just get a car. Knowing we didn't want…read moreto commit to owning one, we decided to lease. I haven't had a car though since 2005.. so I didn't even know where to start. A quick online and Yelp search and I found this place.... and seriously, EASIEST experience ever! True story - I spoke to Mike on a Monday morning. Told him what we were looking for, he made some recommendations, we did some research and emailed him what car we decided on Tues morning. We called some car insurance companies for quotes, and Mike got us the paperwork for that car on the same day. A little back and forth with the paperwork, and our car was delivered to our door Wed afternoon. Like that was it - spoke to Mike on Monday morning, sent him a thank you email by Wed afternoon. He was professional, helpful, responsive, and just made the whole thing a breeze! It really was unbelievable. Everyone should do their job like this!

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times