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    Auto Handlers

    1.0 (2 reviews)
    Closed 9:00 am - 8:00 pm

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    Route 23 Auto Mall

    Route 23 Auto Mall

    (98 reviews)

    My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

    I have had an exceptional true car buying experience with Brian Barna from Route 23 Auto Mall…read more Like all of you I started my car buying journey online researching. I found my 2024 Ranger Raptor at this dealership. I sent an email late Sunday evening inquiry. I received a very prompt response from Brian the following Monday morning. We exchanged emails and texts throughout the day and had a deal. I filled out a PDF financing application, selected a few dealer installed options, which took a coupe days to receive and install by their service team, and picked up my new 2024 Ranger Raptor on Thursday morning. On Thursday, I had the privilege to meet with Brian in person. He is a knowledgeable, courteous professional! I then signed all the paperwork with the Finance Manager and was done in about 15 minutes. Brian took the time to help me get the Ford App on my phone and walked me through connecting Apple Air Play and all basic features on the vehicle. This was the absolute best modern car buying experience for serious buyers who value their time. I highly recommend with Brian Barna and the Route 23 Ford Auto Mall in Butler, NJ.

    Route 23 Honda - Tape from the sticker on Pre inspection..never took it off

    Route 23 Honda

    (238 reviews)

    Juan was very helpful and gracious when I stopped by for help with connecting my phone to my HRV…read more And Eva was just as gracious in helping me with a question when I called the dealership. I'm a regular at that dealership, and those two are an asset to the company.

    My fiancé and I visited Route 23 Honda with our friend who needed a new vehicle. We visited on a…read moreweeknight and dealt with Sam in sales. I found Sam to be very typical and by that, I mean having a dismissive behavior towards a woman customer. Sam barely acknowledged my friend but was very interested in speaking to my fiancé. I did comment that my friend is the one who is purchasing the car and all communication should be directed towards her, not my fiancé. I was very put off by this and had the purchase been for me, I would have left and gone to another dealership. Alas, my friend is much more patient than I am because I can't tolerate that sort of outdated attitude. This communication by Sam continued throughout our visit and up until we went with my friend to finalize the purchase that weekend. The only saving grace was the wonderful finance manager, Rolando. He was hilarious and refreshingly straight forward so that my friend could make the best decisions for financing her new car. Aside from the subpar experience with Sam, everything else worked out wonderfully. I would recommend dealing with a different salesperson who understands that women are capable of buying cars.

    Route 23 Nissan

    Route 23 Nissan

    (134 reviews)

    I rarely leave reviews, but I feel it's important to share my experience…read more Before making the trip, I called this dealership twice because I live in Brooklyn over an hour and a half away. Both times I specifically asked for an out-the-door price. I was told that they could not provide one over the phone and that I needed to come to the dealership and see the vehicle in person. I made the trip and met with the salesperson, who was professional, courteous, and genuinely tried to help. When I asked for the out-the-door price, the conversation kept shifting toward monthly payments instead. He did work to see if I could purchase the vehicle with little or no money down, which I appreciated. I wasn't comfortable with the numbers at that time, so I told him I'd come back with my deposit. The following week, I returned with my deposit ready to purchase the vehicle. That's when I was finally presented with the out-the-door price, which included nearly $5,000 in dealer add-ons, plus another approximately $500 package. I'll attach a photo of the breakdown so others can see exactly what was included. While the salesperson was excellent, my interaction with the sales manager completely changed my opinion of the dealership. I found him to be arrogant, dismissive, and unprofessional. Rather than respecting that I wanted time to review the numbers, he used high-pressure sales tactics, including telling me he had turned down another deal for me and asking whether the person I had on the phone helping guide me through the car-buying process was going to co-sign for me. I found those comments unnecessary and disrespectful. Because of that experience, I will likely take my business elsewhere. It's unfortunate because the salesperson did a great job, but the manager's attitude and the lack of transparency regarding pricing left a very negative impression.

    Classic bait-and-switch pricing…read more The vehicle was advertised online at one price, with small fine print saying dealer fees were not included. Once we arrived, we found out the "dealer fees" were nearly $5,000 and completely mandatory. We were told the fees covered things like reconditioning, detailing, tires, etc. -- basically the normal cost of preparing a trade-in vehicle for sale. I have bought many vehicles over the years and have NEVER seen a dealership tack on almost $5,000 in surprise non-negotiable add-ons like this. Josh, the manager, told us this is "what dealers are doing now." If that's true, consumers should run the other direction. I do want to say Javian, our salesperson, was fantastic and handled everything professionally. The issue is clearly dealership management and pricing practices above him.

    AMA Auto Sales - AMA Auto Sales

    AMA Auto Sales

    (10 reviews)

    My Daughter and I bought a 2014 F150 from this dealership "AMA Auto Sales, in late January 2026…read more When we bought it we noticed the exhaust was somewhat louder than stock. Hamed, the owner of the dealership said it had loud mufflers on it. Turns out a couple of weeks later when we went to get it inspected here in Pennsylvania, there was a big hole in the rusted out muffler and we had to replace most of the exhaust system $700. Now that it is getting warmer, in mid May, my Daughter tried to use the air conditioner and it blew out warm air. We took it to our mechanic who found that the Compressor is seized up and in need of replacement, another $700. Hamed had promised that they had gone through the truck before the sale to check for problems and that there were no issues. I've been trying to reach AMA Auto Sales and Hamed, but they conveniently never answer their phone. My advise to anyone looking to buy a vehicle, is to stay Hell and gone from this dealership. They are crooks and will lie to your face with a smile and pat on the back. Joe Redondo

    I didn't want to write this review but I figured I could warn others before they use this…read moredealership. This dealership attracts customers by having people write FAKE reviews. 1- my husband and I purchased a used 2014 dodge journey from this dealership in March 2023, we paid the "dealer fee" yet and still had to go to DMV to file our own paperwork, the car had no inspection. We were given a temporary license plate (which I felt was given so our mechanic wouldn't realize it was a Lemon during the inspection process), AND then the lien wasn't even placed on the title, so we huge issues with the bank after the fact. This dealership ONLY cared about the money. 2- ONCE the car was taken to NY to a mechanic for the inspection within a week of buying the car, we were given a laundry list of issues we needed to fix just to get the car inspected and safe to drive. The car kept not starting(with the push to start), all of the tires were rotted, the shocks were rotted, the strut was literally hanging and were broken(mind you we could've died with our child in the car driving from NJ to NY), when we called the dealer multiple times all of a sudden they did not speak English and was unable to help. 3- fast forward to 3 months later and the car STILL doesn't start when we try to start it and is now STALLING while driving. Again several attempts to contact the dealer because who sells cars they know have issues. 4- Best advice is for you to RUN!!!!!!! DO NOT BUY ANYTHING FROM THIS DEALER!!!!!! BAD BUSINESS!!!! The worst part is the car was SMOKING the day we looked at it and both salesmen came out with the mechanic and started to speak in their language, they asked us to wait and they sprayed some kind of spray on the engine to make it stop smoking. Guess what it stopped smoking just long enough for the lemon law to be passed the date of complaint.

    Auto Handlers - car_dealers - Updated June 2026

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