This is an update to my previous review…read more I was waiting to hear if my media system was covered. I didn't realize when I bought the car after my 3 year lease, that the warranty was through a third party. They wouldn't cover the media system and the cost that was presented to me to fix would be $1500. Kia first offered to split the difference with me and offered the repair at $750. But that was still too steep for me considering the car was 5 years old already. Kia then offered me an amazing deal on a 2025 K4 which I picked up last night for my first month payment which is actually a few dollars lower than what I was paying for the 2021. Thank you to Roger for working this out for me and thanks to Jacob for being so efficient and professional. This is my families 7th Kia and they definitely insured more repeat visits.

I just want to say that Juan sold me a 2013 Kia Optima with brakes that are metal on metal I might…read moreas well not have any brakes at all? The reason I did not hear themis because Juan turned the stereo up loud to show me how great the radio was?

The WORST!!!!!! Don't Spent Your Money Here! I brought a vehicle 2 months ago and still don't have…read moretags

Very disappointing experience. The dealership advertised a price online that did not match the…read moreactual price of the vehicle. When I arrived and asked about the pricing, I was not given a clear explanation or a detailed breakdown of the fees and charges. As I reviewed the paperwork, I noticed nearly $4,000 in additional charges that were not clearly disclosed upfront and were never adequately explained. No one forced me to sign anything, but it felt like my questions about the final price and extra fees were being avoided rather than answered directly. Transparency is extremely important when buying a car, and unfortunately that was lacking throughout this process. I would strongly recommend that other buyers ask for a complete breakdown of all fees and carefully review every document before making a purchase.

We have brought our new car twice to this dealer for service and both times were very disappointed…read morein the service we got. We will not be coming back. 1.) the service guy where you drop off your car was rude, there was no were for my husband to wait in our other car because the lot is overflowing and he kept yelling at my husband to move but there was no where for him to move and wait while i dropped off the car. 2. I have a 2023 sportage and the apple car paly cuts out. I have brought it back to fix it and they said it cannot be fixed. They didn't offer any other help and now I have to live with this issue. 3. We bought this kia brand new from the dealership and we didn't know there were after market tires on it. The air valves were fused and they charged us over $300 to fix it when you were the ones that sold us the car brand new. Worst service I have ever had from a dealership.

Ever since Performance took over they are terrible. Bought a new Kia Sportage and I am having…read morecomputer problems with the vehicle. Back up camera works when it wants, passenger side sun visor fell off when pulled it down. License plates are a month and a half overdue. No loaner vehicles and they don't do diagnostics on the weekend. FIND ANOTHER KIA DEALER!!! Denise A

I'm leaving this review specifically regarding Connor who is a salesperson at Bill Kolb Jr Subaru…read more I walked in and several sales people walked past without acknowledging me. No eye contact, no greeting, nothing. I was more than a little surprised. Connor approached me with a warm smile and a friendly greeting. He made me feel welcome and asked if I was being helped. I said that I needed help and he immediately came to my assistance with knowledgeable experience and confidence. It was a pleasure spending time with him. Thank goodness for approachable and friendly people like Connor. I highly recommend you ask for him should you find yourself at this dealership.

Sadly, the service department has gone downhill over the last few years. The online reservation…read moresystem poses a particular problem. Today, for example, I made a 7 am appointment but they car was not even looked at until 8:30. During a previous visit a few months ago, we made an online appointment, specifying the service we needed, only to be told on arrival that the technician specializing in that service was not scheduled for that day.

I am not one to put anyone on blast however I feel this is dangerous! I lease a 2017 Kia Sedona…read more January of this year I started to have problems with it not starting in the morning and an increase in exhaust coming from it. I had taken the car in 2-3 times regarding this problem. 1st time I took it in I was told that it was from some minor sludge in engine and it was because I needed a fuel injection. Well I got the services done as they requested. However this did not fix my problem. 2nd time I was told nothing was wrong and to video tape the problem. So I recorded the problem however I never got a response. In June I was driving my car home and all my lights went on on dashboard (never even had an engine light on prior), and what I can explain as my engine seizing. I had my three children with me! I got the car over to Sussex Kia who I had been dealing with since January and it was closed due to Covid 19. A few days went by and they did not respond so I towed my car to Route 23 Kia in Riverdale. I was told it was my engine, it was full of sludge and because I did not do oil changes. However Jorge in services had assured me that they would clean it up and get it covered by warranty. I would maybe have some minor replacements that have to do with the engine. So I did not argue the fact I was being blamed for not getting oil changes when in fact I did and have receipts for proof!!! well between June and now my car had been sitting in their lot. I was told that they were waiting on an engine to come in. Friday I finally got a call my engine was in but surprise my starter was bad!! well its been sitting untouched on their lot for 90+ days so yeah. They wanted 600 dollars out of pocket for a starter on a leased car. OK, I paid it. I wanted my car back, I figured I will fight this and get the money back later. Wednesday I get a call my car is ready. I make the payment and tell them I will pick up my car that evening. Was told my car was test driven and cleaned. So I go to pick up my car last night and I am pulling out onto route 23 and I'm like what's going on. when I would straighten my steering wheel my car started to go off the road. What I explained to be my steering wheel upside down. SO I BROUGHT IT BACK AND LEFT IN LOANER AGAIN!!! I got a call this morning and was told it was not my steering wheel upside down because they do not take steering wheel off it was my Alignment (Scott the service manager). I honestly do not care what it was! It was dangerous!! This is insane. Who test drove my car and thought it was ok. I told them I do not want my car back because if they cannot recognize that my steering was off, actually undrivable, who knows what job they did on engine or on starter. RT 23 Kia service department does not know what they are doing. I have reached out to a lawyer as well as Kia consumers and Kia motor finance regarding this situation! I was also told by Scott that I need to return there loaner in two days no matter what because other costumers need it. If I'm that customer GO ELSEWHERE to get your car serviced! Also upon reviewing my receipt it was noted that my engine came in 7/3/2020. What took two months to install it. I have purchased from Kia 3 times and been a long time customer and service I have received this Year I will be changing cars! Kia Motors America Route 23 Kia

The leasing side is 5 stars. The service side has gone down from 5 stars to 2…read more Last year I had a great experience w my 1st year service oil change etc checkup. This year, I'm hit with a coolant and brake fluid/brake fluid charge. - obviously I have realized that the service department doesn't top off the levels and they want you to be below so they can charge you $300 a piece for everything when it goes way below. I am Very disappointed, and I will only use them for what is included within oil change service and nothing more in the future. The leasing side is still 5 stars but the service department side drops down to 2 stars because they don't top off fluids.

I purchased a Land Rover from this dealership in 2025 with the expectation that it had been…read moreproperly inspected and was in reliable condition. Unfortunately, within a few weeks of purchase, the check engine light illuminated. I promptly reported the issue to both the salesperson and dealership management, hoping the matter could be addressed early. Over time, the vehicle continued to experience mechanical and emissions-related issues, including problems that ultimately prevented it from passing inspection. While I appreciated the dealership's willingness to discuss options, the primary solution presented was to trade the vehicle for another one, which would have resulted in increased monthly payments. I did not feel this adequately addressed the concerns with the vehicle I had recently purchased. The ongoing repairs, inconvenience, and uncertainty surrounding the vehicle's condition have been frustrating. Most concerning is that the issues were reported shortly after purchase, yet a satisfactory resolution was never reached. I believe customers should be able to rely on a dealership's inspection process and receive meaningful support when significant issues arise soon after a sale. I remain disappointed with the outcome and hope management will review situations like this more closely in the future to ensure a better customer experience.

They did exactly what they needed to do…read more I read the reviews and was a bit skeptical but my guys Bob and Sergio really made some magic work for me today. Thanks to them I got the car I been looking for. A few hours in but every moment was worth it. Thanks guys. I'll definitely be back with some friends

Very disappointing experience. I would not recommend this dealership…read more I contacted this dealer about this vehicle https://www.cargurus.com/Cars/share/451876027 that was advertised for $6,165 Yesterday, I was told the car was available and I made the trip to come see it. When I arrived, I was suddenly told that the actual price was $9,000, which was completely different from the advertised price. Instead of honoring the advertised price or explaining the situation professionally, they tried to pressure me into buying a completely different vehicle -- a Jeep priced at $18,500. This felt like a bait-and-switch tactic designed to get customers in the door and then push them toward a more expensive purchase. Customers deserve honesty, transparency, and respect for their time. Advertising one price and changing it when the customer arrives is unacceptable. I would be very cautious dealing with this dealership.

I recently visited the dealership to look for a new car, and I was extremely impressed with the…read moreoutstanding customer service I received from Ken in sales. From the moment I arrived, he was friendly, professional, and genuinely attentive to what I was looking for. Ken took the time to explain all my options clearly, answered every question with patience, and never made me feel pressured. He went above and beyond to make sure I was comfortable with my decision and confident in my purchase. The entire process was smooth and stress-free thanks to his knowledge and great attitude.

First off... I have to say that Leif who sold us the used car was very very nice. That's the only…read moregood thing about this dealership. The finance guy who we dealt with - I believe his name is Joelle was a very condescending person. He was sarcastic and basically rushed us out of there. The car was for my son and his girlfriend and from the start they told Joelle and Leif that they wanted to keep their payments at $200... the most about $210. So when my son told them that he got a rate of 15% from Capital One Auto, this guy Joelle said that he got him a better rate of about 8%. They put down $8000 and the payment came out to be $301. How is this possible? Oh he said he included an extended warranty. So when I got my husband on the phone, he called him out and said that he was charging him almost $4000 for an extended warranty? Once he did that, he started getting sarcastic and said that he was doing them a service and got their interest rate down. The payment was still not at $200 so without the extended warranty their payment was $237. They asked this guy Joelle if they can put more money down and he said no because he would need to get it approved and the interest rate might even change since it would have to be structured again. NEVER HEARD OF SUCH A THING! Then he told us that he was on a time constraint because other people were waiting. I WOULD NEVER EVER GO BACK TO THIS DEALERSHIP SPECIFICALLY BECAUSE OF THIS GUY! I even complained about it to Andrew who is the sales manager and he told me he would get back to me.... I actually had to call him back. He offered free oil changes... WOOPIE! Never again! HORRIBLE CUSTOMER SERVICE!

Beware of this dealership and their scams/ shady business practices. Was sold a car and never…read moreprovided a title; I was given paperwork, temp tags, and when they were expired, went to the dealership and told that the business was sold/ closed. It is very much reading as open online/google. According to the police and MVC no paperwork was put in the system and the bank (making payments to) has no title as well; they are actively pursuing the title as well. I've been calling/ outreaching relentlessly to no response; total ghost behavior and no communication. Never before in my life; i would be a victim of a scam like this and from a "dealership"Now I have a car that can't be registered, no title, and swept away with the down payment.

Edit- have not even had the car 3 weeks and the check engine light is on and the radio doesn't…read morework. Dealer unresponsive. Dealer also refuses to correct incorrect paperwork filed with the dmv. horrible experience. first Omar is rude. Him the manager and finance guy were talking crap about me in the finance office while I was on the other side of the door. It probably should have been a good indication to leave then. I was talking with omar and did a pre approval for a car at one price. came in did the financing and suddenly the price increased by 3k that day without notice. They don't have window stickers on their cars so they can change the price on you after advertising at a lower price to get you in to look at their cars. on top of that there's tons of dealer fees. paid for a detail and the car was still dirty. paid for an inspection didn't get the report and the tires were very worn and no oil change was done. I was told I would get a call the next day to discuss the tires and any other issues. I didn't get a call. after a few days I left a bad google review to which I then finally received a call saying I could get tires Monday. Today is Monday I drove an hour there and they said they would only give the tires if I deleted my negative review. On my way there the oil light came on and the car I've had for less than a week had no oil. Horrible business. Be very careful shopping here. Took the car to be inspected and have the oil changed by an Alfa dealer after having several lights come on and not receiving the inspection report from the dealer which I paid for in those excessive fees. they informed me that the oil was dark with an after market filter and had not been changed recently and the oil was low. They informed me that Two of the tires are a safety hazard and in their critical zone and all four need to be replaced. It's unfortunate that the dealership only cares about the safety of their customers who leave them good reviews. Finance is also refusing to correct the paperwork they messed up on. They are threatening legal action against me for my honest review and won't correct their mistakes and lies. Due to the dealership changing my birthday from what is listed on my drivers license I am unable to access my loan account online and when I've emailed and called the dealer to correct the bill of sale and other info they have ignored my request and also disconnected the phone call. The only key fob that was provided to me was missing the internal metal key and the dealership informed me that I need to have a second one made soon because if the fob breaks or dies I cannot use the car without the metal key. Sometimes this happens when buying a used vehicle as well as the other damage to the vehicle. That's understandable and reasonable with a used car. Danny assured me that they would set me up with someone to come to my house and make me a second key at a discounted rate and he failed to provide that information to me so now I have to pay dealer prices for a key because they lied about that as well.

This place is no longer Auto Handlers w/ Dave. It is now called City Motors. 3 yrs ago I purchased…read moremy sons 1st car here w/ Dave. 2003 Nissan. Came w/ 2 keys also! Loved Dave so much went back for a better and newer vehicle for my son. Dave WAS there at the time but today I found out he no longer works there. Their loss. Bought a Mercedes(2012) DID not haggle on price. Pd sticker price of 17 grand! My son left their w/ less then half a tank of gas, 1st of all. A month later it needed a strut total cost 700 bucks. Called 2x for the 2nd key. got the run around. On MY 3rd call I was told by Ms No Personality That that was it. no 2nd key BUT she would give me a name of a dealer to get a discount price! Can u believe that?? Every dealer gets u 2 keys! Never again will I go oR recommend ANYONE to this place. Not friendly. no personality. and to me...not a good dealer who will go above and beyond for their customer who bought a MERCEDES fr them! Plenty of other car dealers that will kiss ur ass as they take ur money!!! Her name is Alex....Hopefully they will get rid of her and business MAY b better! Customers will sure leave their happier!

I bought a vehicle here and it broke down a couple of months later. Completely broke down…read more Thousands of dollars of work required. I gave it up after checking with several mechanics that advised me it was dead in the water. Wouldn't even stay idling. I took a 6K bath! That's a lot of money to loose. A lot. For a car that lasted a couple of months. The car was leaking oil like crazy, so many problems I couldn't even list them all. The car would then shut off on me as I was driving. You can act like this won't happen to you but that's poor judgment in my book. Stay away. Gave them a chance to somehow make it up, even an "I'm sorry" would have done. Not a word.