I live 5 minutes from this dealership, I would have liked to buy a car from here. I walked into an unprofessional business establishment where a gentleman was yelling and cursing at his employees, what upset me the most is when I had to hear homophobic slurs being yelled at one of the employees, with no concern about the customer sitting inside, is this the way this company treats the people that work for them? Treat the employees that work hard for you right, it is disappointing seeing employers treating employees in such an inhuman way. I asked the young lady at the door who that gentlemen sitting behind the big wall with the dark beard was which she would not tell me . I walked out right away and didn't buy a car. I later purchased my car from Paramus Hyundai. They we're very professional in every aspect. read more

I purchase a 2023 Hyundai Tucson in December 2022. I have found it difficult to obtain service. In February 2023 I called for service and was told the earliest appointment was September 2023. This was an example of bait and switch. A selling point of the dealership was service, including oil changes. Doesn't do much good if you can't get service. On July 19 2023 I called for service. I discovered a leak under the car. The service SPECIALIST wanted me to identify the substance, a self diagnosis. I asked to bring the car in and have it checked by a professional who could identify the problem while the ar is under warranty and recommend the required steps to fix the problem. I was told the first available appointment was December 2023. I would recommend anyone using Wayne Hyundai for a new purchase don't be misled by their service selling point - You can't get service on a timely basis. I feel for the service staff having to deal with an impossible situation created by the dealership. I would recommend anyone in the market for a new Hyundai look to a dealer that is more reputable than Wayne Hyundai. read more

So, my check engine light came on yesterday during the snowstorm, so I panicked a bit. As soon as I got home, I called for service. I was told that the Hyundai website was down and she could not help me. I asked when it would be up, and was told there was no eta. She never asked my name or number. I called Lynne's Hyundai in Bloomfield and got a 10 am this morning. Horrible customer service... read more

I have to bring my Hyundai to wayne mazda for service - they tell you in April that there is no appts until January - this is totally unacceptable - and I bought insurance for my car ot I'd go to the corner mechanic - I do not recommend - or - they should get their act together read more

Dude yeah just kidding this place sucks. They were supposed to order paint for my car when I bought my car, the manager literally pretended to place an order and said "Order confirmed"... I called a month later to ask if the paint came in because my plates had and I could just do everything together. The service department said no one had ordered my paint and and employee on the phone said verbatim, "The general manager was supposed to place the order but got really busy and forgot to put it in, I'll confirm he does." Fast forward to today which is three weeks after I previously called, and the service department said "NO ORDER WAS PLACED" and I can't get ahold of a manager to place my order. Bruhhhh this is ridiculous and I wish I got the car elsewhere. I didn't even mention in my original review how they didn't even clean my car properly, there's a pandemic dude. My steering wheel and interior was crusty and I had to clean it. My original review was based on the great service my salesman displayed but that's not even a factor anymore. read more

Update - after 6 months, the situation has been resolved. Chuck sent us a check in an attempt to mitigate the lack of cleanliness. read more

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Wayne Hyundai lies to get you on the lot. This is the second time we went there to look for a specific car and it was not on the lot. We called a half hour before to be sure it was there. We were told it was. Drive a half hour and its not on the lot. Liers. read more

The service department at this dealer is horrendous. Disorganized, lazy and uncaring employees. if you call you will wait forever to get an uncaring person. the Owner gives the middle finger to his customers by not staffing the service department adequately . He prpbably doesn't pay them enough. This is one of the worst service departments that I have ever encountered. Stay away at all costs. read more

Highly recommend salesmen Charlie. He was very polite and wasn't pushy

Needed an appointment as my Rear Seat was not returning to normal position (and 1 grandchild has to sit there). It is Jan. 3rd today...They said EARLIEST APPT IS JULY!!! $65000 car and this is SERVICE??!! REALLY??!! read more

I received a great car and price at Wayne Hyundai. Bryan Castro was knowledgeable, easy to work with and relaxed. no high pressure selling here. Just straightforward information and respect. They had the car in the trim, color and interior that I wanted and walked me through all the new technology in the vehicle...It was all in all the best car purchase I have ever had.....Dennis C.......Fair Lawn NJ read more

Title: Be aware of Jay Jaber/GM @ Wayne Genesis Hyundai Dealer I am writing this to make others aware of Mr. Jay Jaber. I recently leased a 2023 Santa Fe, a vehicle from this dealership. My sales person Mr. Fred Mutooni was very knowledgeable and helpful throughout this process. However his sales manager was quite the opposite. I had a 2021 Buick Enclave that was due on its lease, and we cut a deal w/Mr. Jaber that his dealership would pay off the final payment on the Buick and they would take the Buick since the owner of this Hyundai dealership also owns a Buick dealership. We were told this by Mr. Jaber. Further, we would have no other fees associated w/the deal, inclusive of the disposition fee since the owner of this dealership owned a Buick dealership as well. Subsequently, I just received an invoice for $420, and I am being told by Mr. Jaber now that he is not going to pay this. I am extremely upset that he is not living up to his word that they would take my car and handle all expenses. I should have gotten it in writing but I trusted him. Shame on me and shame on him! Be careful..... read more

Hello there sir or to whom it may concern, I've been waiting on a maintenance checkup for the last 4 months and when I've tried to call to ask why there's nothing on the schedule to schedule an appointment your staff says that they don't have enough mechanics so therefore service has been pushed back 3 months and I cannot wait that long because I've been very on point with my car and the last time I've been there you guys failed to give me my multipoint inspection sheet and cost me a bundle of money cuz you guys didn't tell me that my battery was dying and other things as well so I was a bit disappointed about the whole situation after coming to you guys for 8 years I felt that wasn't very nice to do to an existing customer. So if you guys have any availability I'll be more than happy to bring it in in the morning it would be greatly appreciated cuz I can't seem to get any appointments through you guys and that's very disappointing.... Sincerely A. Maniscalco read more

Just a quick note to advise people of a not-so-clever little trick they try to get away with. After negotiating a lease on a 2022 Tucson and signing all related documents, I handed the finance guy my credit card for the deposit. He called me to the front desk where I was asked to provide a check instead of a credit card because credit card companies have a daily limit on what can be charged. This was obvious B.S. and I told them to run the card thru. Surprise, surprise, the charge was approved without any issue. The bottom line is that they don't want to absorb the credit card fee - and they finally admitted it. Don't fall for their little trick. If they insist on cash or check for a deposit, call them out for the B.S. and remember that you can cancel the whole deal even after the paperwork is signed. read more

I simply wanted to buy a Hyundai Ionic 5 Limited. The dealer advertises cars on the internet they do not have to sell. When they got the model I wanted they then called me with fees added that were not fair (Window Etching Fee, an 800 dollar documentation fee, etc). One rep told me there was a "adjustment fee" of 10% over MSRP if you order a car from them that is in transit, but not in the showroom I'll find another EV that is not a Hyundai. read more

My wife and I were in and out of there with a new car. Our salesman Sam, was very polite and easy going. We explained exactly what we wanted and that's what he gave us. read more

I contacted Wayne Hyundai through the Hyundai website for the expressed purpose of getting a dealer quote. Wayne Hyundai responded with a request for an appointment. What a bunch of ------ ! They are clearly auctioning off their vehicles! Not if you had the last car on the planet! read more

Don't walk away from this dealer run as fast as you can - you don't need a car that bad the service is terrible, they offer free oil change - just try to get an appointment. I am going to report them to the better business bureau. read more

My certified Pre Owend SUV after detailing was given to me with an empty gas tank . After further review I noticed the winshild washer fluid is empty and digging in a little more my oil change is due ASAP. After reviewing the car with more detail i noticed a huge deep scratch on my rear right passenger door panel and multiple blemishes. Note this scratch is very deep and can not be repaired. After notifying the Dealer and showing it to them they are saying it's pre owned an nothing can be done about it . This door panel was conditioned and very shiny to hide the scratch. There is no way they didn't see this deep scratch ,be carefull buying a Pre owned car or suv ,this dealership is very good at hiding deep scratches and blemishes.Note: anything not mechanical is not covered by a warranty . I have bought 3 new vehicles from this dealership but this is the last. read more

I Purchase, new 2023 Hyundai venue at the dealership on route 23 south in Wayne, NJ. The Venue is only seven months old. which means it still under warranty also dealership promised free oil changes. Better off going to another dealership because by the time that you get an appointment for oil oil change your car, will explode they never have an appointment for service until six months out or more. Which means you have to go elsewhere and pay for the oil change o r for service. The Hyundai dealer let's not honor their contract to free oil changes. Worse yet your car is under warranty and by the time they give you an appointment that warranty is expired which means you have to pay for whatever needs repairing. I don't know if this is how they make the extra money by not fulfilling the contract and promises for your oil changes and warranties. All I know is beware of the Hyundai dealership in Wayne route 23 South. When you purchase a new vehicle you want to depend on it and enjoy it. This has been a disappointment and nightmare to me. read more

If you want to have an enjoyable experience purchasing your new car, I highly recommend Wayne Hyundai. Adam was great and had everything taken care of before I had arrived. Everyone at the dealership was great. It was like being around good friends. I wish I wasn't over 100 miles away because I'd pop in just to say hi to this crew. read more

Mixed reviews here. As far as purchasing a car, excellent. Minimal need to haggle and Angel is a tremendous sales rep, I would suggest him to anyone looking to buy a car. As for the service department - I can't say enough about the professional, well-natured folks engaging the customers. Thus far I've worked with Deirdre and Michelle and they deserve 5 stars on their own. Here come's the 'but...' I brought my car in originally for a few issues, one being some rather unpleasant knocking or popping sound while steering. They reported a broken clock spring and replaced it. Clearly they do not test the quality of their own work, because I got in the car and the sound was still there, if not worse. Unfortunately I needed a vehicle so I couldn't leave it there. I called for an appointment the following week only to find out for the second time, I'd have to wait a MONTH to bring my car in. That's correct, I waited a month to bring the car in for an issue that wasn't even addressed and then had to wait another month to bring it in again. Side note - free oil changes is nice but it's no frills. Don't expect them to check tire pressures or anything like that because it won't happen. To summarize - everyone I dealt with directly represented their dealership and services AMAZINGLY. For the actually service, don't get your hopes up. read more

Today a close friend of mine asked me where I bought my Hyundai. It was with great pleasure that I steered him away from this dealership. A year and a half ago I bought a used 2018 Sonata from this dealership. When I informed the dealership that we wouldn't be financing through them, the warranty suddenly dropped from 60,000 to 100,000 miles. While I was unhappy about the sleazy underhanded treatment , I thought I was still getting a good deal and purchased the car. Upon completion of the deal I was handed a key to the car. A key, not a fob! A fob was $400 more! Based on my treatment and the other poor reviews it's obvious these people don't care about their reputation. In addition, the salesman knew nothing about the car. Read this newspaper article about the owner: https://www.nj.com/news/2015/06/nj_auto_group_to_pay_135k_for_deceptive_advertisin.html read more

Overall I would recommend Wayne Hyundai, however, my advice is to really do your research on their site to check what the offerings are before going in. My sales person was excellent. He was knowledgeable and kind and made the buying experience easy. He spoke to the sales manager and within minutes we had a deal on both the price of the car and the trade-in price for mine. Then we waited hours to speak to the finance person. He told me what the interest rate was that I was given and then we signed all the paperwork. It wasn't until I got home that night (my fault) that I saw on the website that they have a promotion going on for a 3.49% interest rate on the Venue. I have excellent credit and definitely should have been offered that. I called immediately and the finance manager told me it was not him who I spoke with (it definitely was him). This morning I had to go back to drop off the title to my tradein and I asked to speak with the finance person. Spoke with Mo, who was very nice but had no idea of this promotion. He then got a manager named Jay, who was rude and condescending and told me he offered me a lot for my car and I should just be happy and a deal is a deal and he was not going to give me the advertised interest rate and if I have a problem with that he will just cancel the whole sale. I wish I had known about the promotion prior to going in. As I tried explaining to him, I made this 'deal' not knowing that there were better options in regards to the interest rate. After spending four hours there finalizing this purchase I was not about to cancel it. Again, my advice is to just do more research before going here as they do not deliver on their promises on the website. read more

We went to the dealership today. Much to our surprise and chagrin, the salesperson with whom we had spoken by phone wasn't there to meet with us. They assigned a salesman who had no information about what had discussed and assured we would get when we met. The deal they were able to offer had no resemblance to that which the salesperson had had given me verbally and subsequently by email. Ultimately, when Moe, the sales manager intervened, he explained that there was no way in the world that they could even come close to the offer. It is apparent that this dealership uses the bate and switch technique to get us in the door and had no intent on meeting the offer made when we called. This left a very bad taste in our mouths and I strongly suggest that you shop elsewhere than this dealership for an automobile. read more

Spoke to Nick Dipiano service manager today about my recent service experience. He advised me that they would make every effort to satisfy their customers & attributed the issues I was concerned about to supply problems (Covid related) & increased demand for their services. Nick seemed to understand my concerns & showed a willingness to address same. As always the recalls & repairs were done in a satisfactory manner. Overall I would still recommend Wayne Hyundai. read more

Not only did this dealer not return any phone calls, they also would not bargain with me. I selected an Ioniq 5 and they would not even reduce the price by $2.00! When a salesperson tells me he CAN'T sell the car for less, I went running. How do they know expect to sell vehicles when they won't even negotiate in good faith? read more

I purchased a 2023 Genesis GV70 in September 2022. I knew it wasn't a good sign when it took over 2 months for me to get my plates for my new vehicle. I tried to schedule my first "valet" service which I am basically paying for in the price of the vehicle. When I called to schedule I was told someone would reach back out to me. After receiving no call back I called again to schedule my appointment which I did. I then needed to reschedule and when I called back the same day, I was told someone would get back to me. Again after the second time of no call back, I scheduled my service online. A very simple process. I received a confirmation as well as a confirmation the day of my service. Well the pick up time came and went and I begrudgingly had to reach out to service. I was told that the online appointments don't go through to the Wayne service center. What's the point in advertising this service?? Nobody could even answer that for me. The woman I spoke with had no interest in hearing my problem and just transferred me. I spoke to a 2nd woman who transferred me to the Service Manager, Daniel Perez who was the only helpful person. Genesis prides themselves on luxury service which is so far from the truth, as least at Genesis of Wayne. Mind you this was my first oil change service. I cannot imagine if something major happens. I received better service from Toyota! read more

few places that charge 399$ for etching that I didnt even ask for and another 399 "appearance plus package " with NEW car they sell, then they would take off those fees making it looking like its a better deal. Dont fall for it like I did. Print your true car price on the web and walk out with that price , nothing more or go to another dealership read more

We found a 2023 G70 Genesis on Autotrader and made an appointment with Arcaceli from the internet sales dept of Wayne Hyundai to go see and test drive it. Seemed odd that the car had only 7,000 miles on it, was 2 grand below Kelly Blue book AND had been up for sale since June 2023 but ya never know . We arrived at Wayne Hyundai at the time specified and were handed off to sales guy Jeff. I showed him the add for the car and said we were here to look at it ( you'd think they would have already known that). I asked him why it wasnt listed as a CPO and instead just "used" and he gave me a BS answer that when its a one owner car, with Genesis you dont need it to be a CPO. ROFL! I also asked why it hasnt sold after two price reductions ( 33k, 32k,31k) and he gave me another BS answer. He excused himself and said he'd bring the car around front for us.After waiting for about 5 minutes as he bounced around the showroom he finally came back and said the car was at the Mazda service center down the road. We hopped in our car and followed him there only to be led through a pothole ridden backlot filled with cars and there it was in all its glory. The driver side window was missing and the door covered with plastic which was duct taped to the body of the car so we couldnt even open the driver side door, and couldnt test drive it. In the back seat was the inner door panel and a box with a new one in it. I opend the hood and it look like none of the rotating components had moved in a VERY long time. They knew this POS was undriveable yet wasted our time and insulted us by even showing it to us in that condition. This place could not have been more unprofessional and deceptive if they tried. Frankly, whoever "manages" Wayne Hyundai should be ashamed at such behavior and poor performance by their staff. read more

Daniel was a pleasure to deal with: attentive to our description of what we were looking for, showed us different cars which met our interests, and went out of his way to accommodate us. read more

I was experiencing a problem with my 2013 Genesis battery so on Monday 11/21/2022 took my car to the Hyundai Dealership Service Department on route 23 North Wayne NJ. I have dealt with them before and was always very pleased with the service received. I was advised to leave the car since I did not have an appointment and by Wednesday the latest someone would contact me. I asked for a loaner car but none were available. On the same day I received a text from my Service Representative who stated my service has not been completed yet and he would text me once completed. I believe the next day Tuesday 11/22/22 I received a call and was advised I needed a new battery and other maintenance on the car was needed. The Service Department did not have a battery in stock because the car is nine years old. A battery was ordered, and it would take about a week to be delivered. I agreed to have the other work done on the car and again requested a loaner car, which was still not available. On Wednesday 11/30/22 I received a call that the battery would be delivered Friday 12/2/22 and still no loaner car was available. On Friday 12/2/22 afternoon I began to call the Service Department to get an update on my car. It was impossible to get someone to talk too. I mentioned this to a friend who also called and waited on the phone for twenty minutes before hanging up. Unbeknown to me this prompted my well- meaning friend to write a yelp review. Even though I would not have written such a review it seems the way she handled the situation worked. On Saturday 12/3/22 morning I received a call from Devin of Hyundai Performance Service and my car would be ready this afternoon. I finally received the car on Monday 12/5/22 but I was given a loaner car until all the work was done. My car is running great again and I am very happy. As stated earlier my experience with this Service Department has always been very good. Last year I had a transmission problem, and the Service Manager Nick Di Piano was very accommodating with a loaner car, very responsive, very fair and very professional. That is why I will continue to go back to Rt23 Hyundai Service Department. Thank You, read more

Daniel made my experience amazing and so easy, no pressure at all. I came back to Hyundai to lease my new vehicle, only because of Dan, who was super cool, professional, knowledgeable, amazing personality. Hyundai is very lucky to have Daniel, I would hire him on the spot. Thank you for awesome experience! read more

Oil change included with the car but almost impossible to get an appointment, at least 4 months out, and have even called back to see if they got any openings - nothing. Why don't they just hire people to keep up with the demand. Selling cars with service contracts and then not being able to deliver..... read more

SHADY!!! My husband went to this dealership last year and this year to look at a cars they had listed on line. We live in NY and had to take an hour trip one way to go to the dealership. On both occasions when he got there the cars were already sold. Both times he spoke to personnel from the dealership and made appointments. Extremely unprofessional to waste someone's time and gas. Would love for them to offer to reimburse at least for gas.. So ridiculous. Their loss as we are ready to pay cash for a new car.. I am not sure if this was their ploy to get him into the showroom and then get him to buy something which is not in the price range we want to spend. In any event, we will be taking our business to another dealership. Be aware! Apparently they are not even coordinated in their dealership office as to what is on their lot and the status of the car deals. I am sure their a re better well organized car places. Never again for us! read more

Wouldn't even quote me a price without running a finance app, telling me that is "Genesis policy". It is not because I got local quotes with no issues. They would not provide a formal quote with a breakdown, just the price and the monthly payment. I requested a breakdown so I could review the RV and MF and was not provided these numbers. I paid to have my car delivered to my home and they wouldn't release the second key fob to my driver (he had instructions to get it). After what was too much effort on my part, I closed on this sale on 6/19 and they didn't turn in my license plate paperwork to the DMV until mid-July, I am now driving on expired registration and expired temporary plate. Not ONE person contacted me after I took delivery to see if I had questions (because I had never test driven the car) and to make sure it all went well. I contacted them because the navigation SD card was incompatible - this would have been caught if it had been inspected, prior to shipping to an out-of-state client. I work in luxury sales and this was 100% a non-luxury experience. I put in all the work and even as of today after multiple follow-up with Alex and the managers, no one has helped me remedy the navigation issue. Usually when I buy a car it is a quick and painless process, this was the worst experience I have ever had and I have bought 20-25 cars. Zero transparency, zero follow-through, totally unprofessional service and I still don't have my plates, registration, or second key fob. I have asked if these DMV docs were even submitted, because I am now doubting it. I went with this brand to try something new and Genesis is new and trying to prove itself. I am sad to say, the substandard service and dealership experience I have had will prevent me from buying again or recommending Genesis to anyone, which is a shame because the cars are very good. read more

Great deal made with Jeff and Harold in January on a used Subaru. Worked with our budget and offered lots of options. Highly recommend working with them. Update: Honestly I only left this review because the manager asked me to. There were a few things that went on that rubbed me the wrong way since purchase. There was an outstanding recall on the vehicle we bought, which I noticed on my own investigation of the carfax and had to make them aware of. They promised to get that repaired which delayed us 1 night from driving the car off the lot. Turns out 7 months later, car needed to go to the shop for a broken A/C, and Subaru told me that recall was never handled, and it happened to be a dangerous brake related issue on a car I purchased for my father! Maybe Harold (manager) was feeling a little hurt that I embarrassed him in the price negotiation or something, but honestly, if my father was injured due to that recall issue, I would currently be suing them into absolute bankruptcy/burning the establishment to the ground. Don't buy a car here, it's been nothing but problems since. Any good reviews you see here or on google are fake as they request them from buyers. Pathetic. read more

I bought a GV80, which is a computer on wheels, not a car Shortly after the purchase ( 6 weeks) I got a warning signal to have the dealer check the" lane keeping assist". I called Wayne Genesis and talked to Daniel who was most tolerant with my rant about how can this car malfunction so soon. He was very zen and calmed me down. Within 24 hours I got a loaner (not so easy these days from any dealer) and then my car back fixed, washed , gassed and spotless! The people I interacted with on his team (Dave and Mike) were terrific. I highly recommend them to service your car and mellow you out.. read more

I recently had an issue with the service I recieved. I have the utmost respect for a business who truly takes the time to offer resolution and fully satisfy the customer. Wayne Hyundai Parts and Services showed me today why I have been a dedicated customer for over 5 years. Thank you Nicholas for your swift resolution and dedication to Customer Service. You have renewed my faith in your business. read more

My vehicle, a 2019 Hyundai Sonata SE, had recently broken down and wouldn't start, which was due to a faulty starter motor. I had driven my vehicle to a location, and when I returned to my car, I could not start my vehicle (I thought it was either the battery or starter, or both), and my car was completely inoperable/disabled. I had only had 36,000 miles on the vehicle and bought the car new in July 2019 from the Rt. 46 Hackettstown, NJ Hyundai dealership (which closed about a year after I bought the car). I had AAA check the battery and even jump start to no avail as the AAA driver stated that it's probably something electrical disconnect or the starter motor. I had my vehicle towed to Wayne Hyundai/Mazda service center and when I called to inform them of me having my car brought in, the service manager immediately informed that they couldn't take in my vehicle, and it would be months before they could book me for an appointment to even look at my vehicle. This is totally unacceptable!! What was I supposed to do...this car was my only means of transportation and I live alone!! When the tow truck driver for AAA delivered the vehicle to the service department lot, the service manager immediately again called me and said he would not accept my vehicle on the lot and told this to the tow truck driver, who left the vehicle at there and did not remove my car as instructed. I called Towne Hyundai in Denville, NJ, and was told it would be weeks for me to even get an appointment for the service department to even look at my car. That is terrible customer service on behalf of Hyundai and was a horrible experience!! I ultimately ended up having to have my car towed to a Mavis/STS center in Wayne, who performed the work that same day, replacing the starter motor and battery. What a nightmare!!! read more