Overall, I was pleased with my experience purchasing a 2023 Jeep Renegade Trailhawk from the…read moreEnterprise Wayne, NJ location. Jarred was great to work with and made this a simple and painless process. I took the car to my mechanic; he said the car was in great condition and saw no issues, so that was a relief. The only reason I am not leaving 5 stars as I was disappointed that they only provided me with one key fob. To obtain another one it landed up costing me around $500. When I asked where the other key fob was, I was told none of the cars come with this. Yet I was conveniently handed a business card of someone who could provide one. Kind of felt suspicious to me that they were holding onto the second key fob. Then maybe working with this guy to sell and program that key fob back to customers who just bought a car from them! Not saying this is happening, but I just don't understand after spending all that money, where is the second key fob? The car also had a really odd, shaped plastic front license plate bracket, in that was not the same height as a US spec license plate. I took it off and it was stamped "Nissan" on the back, so it was not for a Renegade, let alone even a Jeep! I had to spend $50 for one to properly fit the bumper and plate. When I picked up the plates, I mentioned this to Genesis. She told me to email her a screenshot of the purchase and would look into reimbursing me for this. I have not received a response yet. Again, minus the key fob and license plate bracket, overall, I am happy with my purchase. I would recommend Enterprise and this location to others and consider buying another car in the future if I am in the market for something else.

My purchase for a $47,000 truck I had expected to be a pleasurable & honest experience with…read moreEnterprise. But unfortunately it has not. Jay promised me numerous times that "Everything is perfect." It was checked & gone over down south before delivery & we checked everything here in NJ." Unfortunately my believing him was a big mistake on my part. Glass roof panels had multiple strips of sap that looked like scratches in the glass, so the truck wasn't cleaned. I got home to find a brake light out. So again, it was not checked. The washers weren't working as the fluid had froze. When they did work the left side wasn't working due to a pinched line. Noise in left front tire rubbing on inner fender, no road test? Few weeks later the sun visor fell out of the roof. My warranty from you was useless as Dover Dodge charged me about $375. Shimmy in wheel began a few months later, cost me $70 for tire rotation as I had to to return again to Sparta Tire for balancing. When I finally took it on the highway a few weeks later the vibration was worse. I returned to Sparta Tire to find out a tire had a belt coming loose causing severe shaking above 60 so it went back to the rear of the truck. I also need to remind you there are two different treads & different manufacturers on the truck. I never in my life after being a Ford mechanic for 17 years has ever heard of mixing tires, therefore I returned to Paul. BTW no one called to tell me my plates were in, I was driving with expired reg. When I stopped in for plates which I put on myself in the parking lot, thank you very much I told Jay about the brake light out. He told me to "Go down the street to an auto store." Now I want the tires to match so I want the bad tire replaced along with the other two that only have 4/32" - 3/32" left so they are worn. I don't think that's unfair - my concern is safety & two different treads are not. I have receipts & documentation for everything. Two tires are 3/32" & treads don't match two other tires. Why would you sell a truck with different treads? Obviously they don't care about safety. I don't think safety or honesty are a concern with Enterprise. I recommend no one to deal with dishonest sales people & never EVER believe them when they tell you all is good & 100%. Videos & pictures to be added. I was supposed to get a call back which of course never happened. Time to contact BBB & Channel 7 News.

I contacted the dealer to bring my car in for service and for the first time I was able to bring my…read morecar within 2 days of calling and get a loaner. Their wait time used to be 3 weeks for loaners! My Service Advisor told me they hired 8 new techs which speeds up the wait time to bring my car in for service. Kudos to you! Great job!

I was preparing to purchase my third vehicle from Paul Miller BMW and reached out to my previous…read moresales rep, Chris W, who handled my last two purchases. I told him upfront I was working with a broker who already secured a strong discount off MSRP--and I specifically told him not to waste my time unless they could truly beat it. He responded saying they could "probably beat it and even give me an extra $1,000 off." This is now the third time in a row they've made that claim. Each time, I send the deal, and each time they come back with excuses and an offer that's actually worse than what I already have--whether from a broker or even another BMW dealership nearby. What made this even more frustrating is the constant push to "come in." It feels like a tactic to reset the conversation rather than provide a real, competitive number. I made it clear I was ready to move forward based on numbers, not a showroom visit. I was genuinely upset with how this was handled and told them I would be leaving a review. Instead of addressing the situation, I was told not to leave one--which says a lot. At this point, I will not be doing business with Paul Miller BMW again--neither sales nor service. I'm a relationship-driven customer, and after multiple purchases, it's clear there's no loyalty here. Every interaction feels like a game. If you're considering them, do yourself a favor and shop other dealerships and brokers first. You'll likely get a better deal--and a much more straightforward experience. Specially if you are a repeat customer! The sad thing is I remember this exact experience from the last time and wasn't even going to reach out to them to purchase this car. I knew I should've went with my original gut..

I bought used Aviator PHEV. My review is 5 stars, but it…read morewasn't flawless and it will be divided into a few sections. Dealership environment - 100 %. Beautiful and fully correspond with Lincoln brand. Car - 80 %. There is a reason for the lowest assessment. The car was beautiful at first sight, and everything worked, but I found out that it had broken windshield. And here the issue started. I live in VA (cca 250miles from the dealership) and the windshield must have been replaced. Jonathan, the salesman found a repair shop in VA where the windshield should have been replaced for free. Eventually it didn't happen and I had to visit the Wayne dealership again for the windshield replacement. This resulted in 500 miles in the car, one extra day out of my office and rescheduling all my meetings that day. The car assessment would be 100% without this trouble. The question is how the presale inspection was done... Personnel - 95 %. Friendly and professional. Sometimes, the answers to my questions took longer than I expected. But I am not native US citizen so my question could have been unusual. Not having the issue with the windshield there would be nothing to worry about. But life is not flawless and mistakes can happen. Overall, the experience of buying car in Lincoln of Wayne was great and I can recommend this dealership. Lukas

1 Star - Long-time customer completely disappointed…read more I have been a customer of Lincoln of Wayne since 2013 and purchased two vehicles from this dealership. For years, all services and repairs were done here and I was satisfied--until the purchase of my second car and the dealership's move to the new building. Since then, the quality of service and customer care has declined dramatically. The main reason for this review is my repeated experience working with Melanie, who acted as the service advisor. Unfortunately, these interactions were the final reason I will never service my vehicle here again and will not recommend this dealer to anyone. Three months ago, I brought one of my cars in for a serious issue. Due to Melanie's failure to communicate properly with the mechanic, my car sat for weeks. She forgot to give approval for a test drive needed to properly diagnose the computer data. Despite numerous calls and messages asking for updates, I was often ignored. I was repeatedly told she would "check with the mechanic and get back to me shortly," which almost never happened. No loaner vehicle was ever offered. When I asked, I was told one might be available in two weeks. Eventually, the car was returned unrepaired. The dealership admitted they could not determine the issue and suggested randomly replacing parts, starting with a $1,200 repair. This was especially concerning because the car was stalling while driving, creating a serious safety hazard. I had the vehicle towed to an independent mechanic, who fixed the problem in one day for $240 (parts and labor). The car runs perfectly now. The second incident involved a scheduled oil change and brake service. I booked the appointment a month in advance and specifically requested a larger loaner vehicle, as I needed to transport five people with luggage to the airport. Melanie assured me that, at minimum, I would receive a vehicle comparable in size to mine. Despite confirming this multiple times (via phone and text), I arrived to find that only the smallest model available was offered. When I questioned this, Melanie claimed she "never promised" a larger vehicle--despite written messages proving otherwise. To make matters worse, a separate phone call to confirm details resulted in a 20-minute hold, followed by an extremely rude response and the phone being hung up on me. At that point, I canceled the service entirely. I have never felt so repeatedly disrespected, misled, and made to feel foolish--especially when I have all communication saved in writing. Lincoln of Wayne has officially lost a loyal, long-term customer due to poor service, poor communication, and a complete lack of accountability.

i thought these guys were ok till the evil came out. They did front end work and didn't bother to…read moredo a wheel alignment. The car was dangerously all over the road and pulling severely to the left in the direction of a head on collision. I bought it back. They kept it 2 weeks and returned it without doing anything They have an unscrupulous partner on change bridge road, Montville They said they did it $300 for a wheel alignment 3 times the going rate. Im in the process of filing a fraud complaint with the Morris county prosecutor.

i financed a car at their Waretown location. They falsely advertise the car as having working…read moreair-conditioning, which it did not. George was very rude to me. Once I signed the papers he neglected to get the down payment and was texting me 11 PM at night. i was nice enough to meet him on a Sunday to give it to him even tho I had a paper saying I paid him. He neglected to have the correct information put down on my policy when he talked to my insurance agent and was texting me early on Monday morning telling me that he had to get the paperwork done for the bank in two hours or they were going to cancel my loan. When I bought the car there to get the horn fixed which I was told was working, which it was not. I tried to show George the paperwork stating about the air-conditioning and what was wrong with it that it was leaking. He showed no interest and refused to look at it on three separate times, and actually walked away from me. Even though he told me when we were going over everything at the dealership that if anything else was wrong to bring it to them and they would fix it. Now they are refusing! I found out my car that I purchased was vandalized prior to me buying it that's why there was glass everywhere that they neglected to clean up hidden in the seats and under the mats. Buyer beware! sure if you wanna be lied to and treated like crap go there otherwise I would strongly suggest to stay away horrible, horrible experience.

Had an amazing experience at Crestmont right after the New Year. Made an appointment with John…read moreOrtiz and he was very easy to work with. Both John and his sales manager didn't make me feel pressured into a bad deal and were very easy to negotiate with. They understood I had done my research on the truck beforehand and treated me with respect. Since they were able to come down on the price of the Tacoma I wanted, I felt comfortable adding an extended bumper to bumper warranty on top of it being Certified gold. I ultimately came out with the truck I wanted below the cost I thought I would have to pay. I was in and out within 3 hours and would definitely recommend Crestmont Toyota to others looking to get a Toyota!

Every time I come here for a simple oil change (because it is covered for the first 2 years), it…read moretakes them over two hours. It is ridiculous, when an oil change should take at max 30 minutes. They also take people before their appointment time, which makes it inconvenient for those who do come in time for their appointment (I had a 7:30am and two people before me had an 8am appointment yet showed up at 7:20, like me, and were still serviced before I was). As soon as the two years are up, I will stop coming here.

This Suzuki car dealership has really great service when they are trying to sell you a vehicle. I…read morepurchased my original Suzuki SX4 from here and it was somewhat pain free apart from them having to run my credit a few times to determine the lowest down payment I would have to put down for 0% financing for 5 years. Not really good for the credit score. It was also not cool when the car they had reserved for me ended up being sold and I had to wait a few more days to pick up my car with a friend giving me lifts. The fun came later on when I tried a few times to by parts. Apparently they make you pay first and order later. This is despite you have already dropped a few grand on a car and they should have your details on file. This becomes more interesting when their parts department is only open during normal working hours when other working people are not able to visit, those people that have money because they work. At least they were nice to broker the transaction via the sales department. This means you still have to come in and pay the 20 dollars before they order it. This all because they wont take credit card info via their website or by phone. The other option they give you is fax, because most of us still have landlines and modems. What a pain in the rear. Due to my frustrations I just service my car myself and get parts via the internet whenever I can despite the extra shipping costs. However, sometime you just cant get parts online :(

This place is just OK. Not great, but not bad either. I would give it 2.5 stars if yelp allowed. It…read moretook about six months to get appt here for recalls on my vehicle. No one answered my several voicemail's or even acknowledged that I had been calling to get an appt. So there's that.... When I got there, I didn't realize that you were supposed to pull up to the garage door and it will open... The guy in the service center spoke to me like I was retarded because of that but whatever... Maybe they should have a sign indicating to pull up to the garage door for service or let people know about this request prior to their appt. In addition, I had to go back for them to perform my last recall on my vehicle (two days later - not so bad). I got a call from Suzuki on that morning to bring in my car. When I brought my car in the guy asked me if he was even expecting me today... Why did you call me to bring in my car if you weren't expecting me? A little miscommunication I presume? Also, the staff just kind of stared at me when I pulled up. They didn't help me at all or tell me I could leave or that I had to sign papers... They just stared... Over all this place isn't bad but the staff is very weird in my opinion (since I've been working in customer service for over 5 years now) and they do not know how to communicate with the public. I felt very awkward bringing my car here. How about actually trying to help people instead of staring at them or expecting them to know everything???.... you'll be surprised at what everyone will be able to accomplish.

Hands down the best shop in Goshen. Mike is flexible, reasonable and beyond knowledgeable from all…read morethe newer vehicles to the classics.

Great brake job. Honest and they were quick and accommodating. I definitely recommend them.read more

Sold my car with Dan. Easy and quick. He and his family are personable and professional in…read moreconduct. Would work with them again for buying or selling a automobile.

In the beginning we had an issue with a refund of a deposit and that has since been resolved…read more Overall, Dan takes his business very seriously and desires to provide excellent customer service.

Visited Open Road Acura for an inquiry into leasing the 2025 Acura Integra. Initially we were going…read moreto go with a base model for pricing. After negotiations and mostly proactive work from their end, Deena, David Marcus, and team were excellent and very transparent in the process. You couldn't ask for a better dealership experience and getting straight to the point without the bullsheet that dealers are known for. David was amazing and completely transparent which is refreshing from the dealership experience. There was some haggling for negotiations but minimal in comparison to the typical process. He even elevated the experience by getting us a very good deal on the 2025 Acura Integra A Spec with a beautiful Performance Red Pearl exterior and ebony interior vs. the initial choice we were looking at of a Base model. We were trying to sell my mom in a better car in terms of reliability, safety, and options than the risks that come with a pre-owned luxury convertible...mission completed! This is the team you want a dealership experience with. Dealership...cut the bullsheet out! Business can still be had from your ends with a good dealership experience from the customer end. David Marcus and Open Road Acura is one to go to!

I came for my third Acura and met with Gabriela, she was so pleasant and answered every question…read morewith clear and concise answers. She made sure we were done in a timely manner. She worked with my budget and made sure i was receiving a fair price. She helped me pair my phone with the car, she made sure that I had an understanding of how things functioned in the car. I also met with Elvis, he too was amazing. I really coming here because of the treatment I receive.

See David Cosine (Service Advisor) at Wayne Mazda. He always takes care of my issues, big & small…read more From free oil changes & car washes to extensive in-warranty repairs. Dave always has a smile for you! PS: We are driving our 3rd & 4th CX5 daily; wife has a classic (2001) Miata that always puts a smile on her face when she gets behind the wheel. Very satisfied with Wayne Mazda and of course with David Cosine.

Had a great experience working with Juan Romero when we to buy a new Mazda CX-70. He was patient,…read moreanswer all our questions, did not pressure us but gave us the differences between various models as we decided what we thought was best. We would work with him again.