See David Cosine (Service Advisor) at Wayne Mazda. He always takes care of my issues, big & small…read more From free oil changes & car washes to extensive in-warranty repairs. Dave always has a smile for you! PS: We are driving our 3rd & 4th CX5 daily; wife has a classic (2001) Miata that always puts a smile on her face when she gets behind the wheel. Very satisfied with Wayne Mazda and of course with David Cosine.

Had a great experience working with Juan Romero when we to buy a new Mazda CX-70. He was patient,…read moreanswer all our questions, did not pressure us but gave us the differences between various models as we decided what we thought was best. We would work with him again.

Overall, I was pleased with my experience purchasing a 2023 Jeep Renegade Trailhawk from the…read moreEnterprise Wayne, NJ location. Jarred was great to work with and made this a simple and painless process. I took the car to my mechanic; he said the car was in great condition and saw no issues, so that was a relief. The only reason I am not leaving 5 stars as I was disappointed that they only provided me with one key fob. To obtain another one it landed up costing me around $500. When I asked where the other key fob was, I was told none of the cars come with this. Yet I was conveniently handed a business card of someone who could provide one. Kind of felt suspicious to me that they were holding onto the second key fob. Then maybe working with this guy to sell and program that key fob back to customers who just bought a car from them! Not saying this is happening, but I just don't understand after spending all that money, where is the second key fob? The car also had a really odd, shaped plastic front license plate bracket, in that was not the same height as a US spec license plate. I took it off and it was stamped "Nissan" on the back, so it was not for a Renegade, let alone even a Jeep! I had to spend $50 for one to properly fit the bumper and plate. When I picked up the plates, I mentioned this to Genesis. She told me to email her a screenshot of the purchase and would look into reimbursing me for this. I have not received a response yet. Again, minus the key fob and license plate bracket, overall, I am happy with my purchase. I would recommend Enterprise and this location to others and consider buying another car in the future if I am in the market for something else.

My purchase for a $47,000 truck I had expected to be a pleasurable & honest experience with…read moreEnterprise. But unfortunately it has not. Jay promised me numerous times that "Everything is perfect." It was checked & gone over down south before delivery & we checked everything here in NJ." Unfortunately my believing him was a big mistake on my part. Glass roof panels had multiple strips of sap that looked like scratches in the glass, so the truck wasn't cleaned. I got home to find a brake light out. So again, it was not checked. The washers weren't working as the fluid had froze. When they did work the left side wasn't working due to a pinched line. Noise in left front tire rubbing on inner fender, no road test? Few weeks later the sun visor fell out of the roof. My warranty from you was useless as Dover Dodge charged me about $375. Shimmy in wheel began a few months later, cost me $70 for tire rotation as I had to to return again to Sparta Tire for balancing. When I finally took it on the highway a few weeks later the vibration was worse. I returned to Sparta Tire to find out a tire had a belt coming loose causing severe shaking above 60 so it went back to the rear of the truck. I also need to remind you there are two different treads & different manufacturers on the truck. I never in my life after being a Ford mechanic for 17 years has ever heard of mixing tires, therefore I returned to Paul. BTW no one called to tell me my plates were in, I was driving with expired reg. When I stopped in for plates which I put on myself in the parking lot, thank you very much I told Jay about the brake light out. He told me to "Go down the street to an auto store." Now I want the tires to match so I want the bad tire replaced along with the other two that only have 4/32" - 3/32" left so they are worn. I don't think that's unfair - my concern is safety & two different treads are not. I have receipts & documentation for everything. Two tires are 3/32" & treads don't match two other tires. Why would you sell a truck with different treads? Obviously they don't care about safety. I don't think safety or honesty are a concern with Enterprise. I recommend no one to deal with dishonest sales people & never EVER believe them when they tell you all is good & 100%. Videos & pictures to be added. I was supposed to get a call back which of course never happened. Time to contact BBB & Channel 7 News.

I contacted the dealer to bring my car in for service and for the first time I was able to bring my…read morecar within 2 days of calling and get a loaner. Their wait time used to be 3 weeks for loaners! My Service Advisor told me they hired 8 new techs which speeds up the wait time to bring my car in for service. Kudos to you! Great job!

I was preparing to purchase my third vehicle from Paul Miller BMW and reached out to my previous…read moresales rep, Chris W, who handled my last two purchases. I told him upfront I was working with a broker who already secured a strong discount off MSRP--and I specifically told him not to waste my time unless they could truly beat it. He responded saying they could "probably beat it and even give me an extra $1,000 off." This is now the third time in a row they've made that claim. Each time, I send the deal, and each time they come back with excuses and an offer that's actually worse than what I already have--whether from a broker or even another BMW dealership nearby. What made this even more frustrating is the constant push to "come in." It feels like a tactic to reset the conversation rather than provide a real, competitive number. I made it clear I was ready to move forward based on numbers, not a showroom visit. I was genuinely upset with how this was handled and told them I would be leaving a review. Instead of addressing the situation, I was told not to leave one--which says a lot. At this point, I will not be doing business with Paul Miller BMW again--neither sales nor service. I'm a relationship-driven customer, and after multiple purchases, it's clear there's no loyalty here. Every interaction feels like a game. If you're considering them, do yourself a favor and shop other dealerships and brokers first. You'll likely get a better deal--and a much more straightforward experience. Specially if you are a repeat customer! The sad thing is I remember this exact experience from the last time and wasn't even going to reach out to them to purchase this car. I knew I should've went with my original gut..

I bought used Aviator PHEV. My review is 5 stars, but it…read morewasn't flawless and it will be divided into a few sections. Dealership environment - 100 %. Beautiful and fully correspond with Lincoln brand. Car - 80 %. There is a reason for the lowest assessment. The car was beautiful at first sight, and everything worked, but I found out that it had broken windshield. And here the issue started. I live in VA (cca 250miles from the dealership) and the windshield must have been replaced. Jonathan, the salesman found a repair shop in VA where the windshield should have been replaced for free. Eventually it didn't happen and I had to visit the Wayne dealership again for the windshield replacement. This resulted in 500 miles in the car, one extra day out of my office and rescheduling all my meetings that day. The car assessment would be 100% without this trouble. The question is how the presale inspection was done... Personnel - 95 %. Friendly and professional. Sometimes, the answers to my questions took longer than I expected. But I am not native US citizen so my question could have been unusual. Not having the issue with the windshield there would be nothing to worry about. But life is not flawless and mistakes can happen. Overall, the experience of buying car in Lincoln of Wayne was great and I can recommend this dealership. Lukas

1 Star - Long-time customer completely disappointed…read more I have been a customer of Lincoln of Wayne since 2013 and purchased two vehicles from this dealership. For years, all services and repairs were done here and I was satisfied--until the purchase of my second car and the dealership's move to the new building. Since then, the quality of service and customer care has declined dramatically. The main reason for this review is my repeated experience working with Melanie, who acted as the service advisor. Unfortunately, these interactions were the final reason I will never service my vehicle here again and will not recommend this dealer to anyone. Three months ago, I brought one of my cars in for a serious issue. Due to Melanie's failure to communicate properly with the mechanic, my car sat for weeks. She forgot to give approval for a test drive needed to properly diagnose the computer data. Despite numerous calls and messages asking for updates, I was often ignored. I was repeatedly told she would "check with the mechanic and get back to me shortly," which almost never happened. No loaner vehicle was ever offered. When I asked, I was told one might be available in two weeks. Eventually, the car was returned unrepaired. The dealership admitted they could not determine the issue and suggested randomly replacing parts, starting with a $1,200 repair. This was especially concerning because the car was stalling while driving, creating a serious safety hazard. I had the vehicle towed to an independent mechanic, who fixed the problem in one day for $240 (parts and labor). The car runs perfectly now. The second incident involved a scheduled oil change and brake service. I booked the appointment a month in advance and specifically requested a larger loaner vehicle, as I needed to transport five people with luggage to the airport. Melanie assured me that, at minimum, I would receive a vehicle comparable in size to mine. Despite confirming this multiple times (via phone and text), I arrived to find that only the smallest model available was offered. When I questioned this, Melanie claimed she "never promised" a larger vehicle--despite written messages proving otherwise. To make matters worse, a separate phone call to confirm details resulted in a 20-minute hold, followed by an extremely rude response and the phone being hung up on me. At that point, I canceled the service entirely. I have never felt so repeatedly disrespected, misled, and made to feel foolish--especially when I have all communication saved in writing. Lincoln of Wayne has officially lost a loyal, long-term customer due to poor service, poor communication, and a complete lack of accountability.

Had a problem with my Ioniq 5 and had to have it towed to Wayne Hyundai. Bryan in Service assisted…read moreme, and he could not have been more helpful or friendly. He kept us informed every step of the way and texted us updates so I didn't have to call. They finished the repairs earlier than they estimated. The whole process was fairly easy, and Bryan was great.

5yr been asking for a buy back. This 2019 Hyundai Tucson is a lemon with electrical issues and…read morethere's no recall. 5hr of my time again on headlight and tail lights out. I'm fed up I WANT OUT OF THE HYUNDAI FAMILY. It's not normal to be on your 2nd battery and new bulbs every 5-6 months.

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

I have had an exceptional true car buying experience with Brian Barna from Route 23 Auto Mall…read more Like all of you I started my car buying journey online researching. I found my 2024 Ranger Raptor at this dealership. I sent an email late Sunday evening inquiry. I received a very prompt response from Brian the following Monday morning. We exchanged emails and texts throughout the day and had a deal. I filled out a PDF financing application, selected a few dealer installed options, which took a coupe days to receive and install by their service team, and picked up my new 2024 Ranger Raptor on Thursday morning. On Thursday, I had the privilege to meet with Brian in person. He is a knowledgeable, courteous professional! I then signed all the paperwork with the Finance Manager and was done in about 15 minutes. Brian took the time to help me get the Ford App on my phone and walked me through connecting Apple Air Play and all basic features on the vehicle. This was the absolute best modern car buying experience for serious buyers who value their time. I highly recommend with Brian Barna and the Route 23 Ford Auto Mall in Butler, NJ.

This is an update to my previous review…read more I was waiting to hear if my media system was covered. I didn't realize when I bought the car after my 3 year lease, that the warranty was through a third party. They wouldn't cover the media system and the cost that was presented to me to fix would be $1500. Kia first offered to split the difference with me and offered the repair at $750. But that was still too steep for me considering the car was 5 years old already. Kia then offered me an amazing deal on a 2025 K4 which I picked up last night for my first month payment which is actually a few dollars lower than what I was paying for the 2021. Thank you to Roger for working this out for me and thanks to Jacob for being so efficient and professional. This is my families 7th Kia and they definitely insured more repeat visits.

I leased my Sorremto car here. I was treated very well and they worked with me ro get me a very…read more good price. I dealt with Stefan who was an absolute doll. He went above and beyond for me. I highly recommend him if your interested in a KIA.

My car was recently totaled, and I was determined to find the same Mazda Premium trim with all the…read morehigh-end safety features that my old car had. Now I'd rather have my dentist drill and pull my teeth without numbing than deal with a traditional dealership again. Between the financing, insurance add-ons, and hidden fees, the whole process has always felt like torture and a scam. So I decided to try CarMax because of their no-haggle pricing, and they can ship a car from another state to your local store (for a fee), if the car you want is in another state. You can also get pre-approved, review all costs upfront, and even choose an extended warranty. Plus, if you're not happy, you can return the car for a full refund. I found exactly what I wanted and had it shipped to my local CarMax. Once it arrived, I went in for a test drive. I didn't even need the full 24-hour test period--they offered. My CarMax representative, Jordan, joined me for the drive, and within about 20 minutes, I was ready to buy. Jordan even gave me a ride to the bank to get a cashier's check, saving me an extra trip. From the moment I walked in, the entire process took less than two hours, and I drove home in what was like a brand-new car, a 2025 Mazda Turbo Premium Plus with only 13 miles on it. The last time I bought from a traditional dealership, I was stuck there for over four hours. The CarMax experience was the complete opposite--fast, transparent, and stress-free.

Ended buying 2 cars through David Mann, Josh helped with finalizing both…read more Great place, easy, DIRECT! They dont play numbers, they are kind, courteous, and easy. My son will be driving in a year, I am coming back to David Mann and Josh, without question.

My experience with Kia of Riverdale was extremely frustrating, to say the least…read more Communication is terrible -- calls, messages, emails, and voicemails all go unanswered. The only real progress was made when I drove an hour and a half to deal with it in person. My temporary tags expired, and I was left driving on expired tags for nearly two weeks with no clear timeline for my registration or permanent tags. At one point, I was even told to just "get a ticket and they would cover it," which is an unacceptable solution to a problem they created. There was also an issue with the car that should have been caught during their "extremely extensive" pre-buy inspection, and getting reimbursed took nearly four times longer than what I was originally told. Dealing with them was frustrating from start to finish. Would not recommend.

Kia Riverdale is hands-down one of the worst dealership experiences I've ever had. From the moment…read moreI walked in, it was clear the staff operates with zero respect for customers and full focus on manipulation and pressure tactics. The sales team was dishonest, evasive, and clearly trained to confuse rather than inform. Pricing changed multiple times, explanations never matched the paperwork, and every question was treated like an inconvenience. Nothing about the process felt transparent -- it felt calculated. Once they realized I wasn't going to be bullied into a bad deal, the attitude flipped completely. I was ignored, brushed off, and treated like my time didn't matter at all. Professionalism disappeared instantly. The finance process was especially bad -- rushed, misleading, and full of red flags. I would not trust this dealership with anything involving contracts, money, or honesty. Avoid Kia Riverdale at all costs. There are plenty of dealerships that don't rely on deception and pressure to make a sale. This place does, and it shows.

I wanted to thank Poppy Carver for her amazing, professional and caring service she has provided…read morefor us for so many years. She's the reason why I keep coming back for all of our cars. She is outstanding! Highly recommend her over at Rt. 23 Honda!

I visited the dealership to see if my AC compressor for my 2016 Honda Civic (which I bought there)…read morewas under warranty. Abdel - the service guy- told me that I was in luck - it was extended until June 2026. So I scheduled a 7 AM appointment the following week and some CS lady (Patsy?) with a plaque citing 15 years of customer service said I must have misunderstood - the condenser was not covered. She was so condescending that I just walked out. I WILL NEVER BUY ANOTHER CAR THERE!