I came in to purchase my first car which was a nerve wrecking experience. I had so much anxiety because it's something I've never done before. I know that I was so annoying because I kept asking to see different cars and changing my decision but he was patient and reassuring. He was also super personable with an A+ personality! When you go to Wayne Mazda please ask for Ian.. you will not regret it! read more

$300 to replace a single tire on a Mazda 3!!? - the tire costs $150 elsewhere. They nickel and dime their loyal customer for everything. I would seriously reconsider leasing from here next time. read more

Our salesman Ash was great Highly recommend this dealer if you are in the market for a Mazda The whole process was quick and easy read more

Worst customer service ever! I literally only go becus the oil change is free and even then I would rather pay elsewhere which is what I have done. They ill make you wait even if you have an appointment. They take two hours to do an oil change which is realistically a 15 minute job. Then they will forget to page you and let your paperwork sit there until you ask them the status. If I could negative stars I would. This is not an "angry" review as every single time I go here I have had a poor experience. read more

They are the biggest dealership in the world and the biggest and the best at scamming people with pricing. Be very careful they are good at telling you want you want to hear and then doing the opposite. read more

I brought in my Genesis Coupe for an engine rebuild. Later that day I opened the hood and discovered that it was roughly 1/4" out of place which resulted in damage to the hood and both fenders. Wayne Mazda claims that they are not responsible for the damage. There are fresh wrench marks on the bolts holding the hood. At the minimum, they had to open and close the hood to replace the fluids. There are no notes in the service order stating that they had any problems opening or closing the hood. Update: Got all the bodywork and a wrap done in San Diego. They're sure that someone closed the hood on a tool because the hinges were misaligned. Bayside Auto on Armour St in San Diego has been awesome and made my car look great again, read more

I brought in my car perfectly fine for service. When I picked it up, the engine light is on. Brought it back the next business day, at the end of the day, they did not even take a look at it. I dropped it off 8:00 and I follow up with a phone all at 5:00, and they told me that they did not look at it yet. So my car is just sitting there all day. I already took a day off for 2 days and coming to work on the next day with no car. They can't even give me a loaner. This place gave me a horrible experience. I am not coming back here again to service my car. Now I have no car and out again from work for third day. And God knows what damage they did to my car when they service that caused the engine lights on. Horrible Horrible experience!!!!!!! read more

Went there ready to buy a car today and stood like idiots for 40 minutes. Not one person acknowledged us . Big waste of time

I had the pleasure of working with Juan, one of the car salesmen at this location. I mentioned all the details I wanted in a brand new car and he offered great insight on the new 2024 CX-50. Not only did the car meet my daily needs, but Juan offered tremendous insight on everything I asked. I'll recommend Wayne Mazda to everyone. Juan and the whole staff treated me very well. read more

Juan was great. It was a great experience at this dealership, I'll definitely recommend Juan to all my friends and family

Buying a new CX9 at Wayne Mazda was easy. Without​ an appointment,​ I traded in my old CX9 to a new one in 2.5 hours. I am an experienced​ car buyer and I really enjoyed getting a service quote and advice​ from Evelyn and closing a quick trading deal with Stephen. The negotiation process was efficient and Stephen can have his coffee. "Coffee is for closers only" No wonder they are the largest dealership in New Jersey. The finance department was also smooth and easy without the frustrating "upsell​" ​techniques and unknown/miscellaneous​ expenses to increase the sales price that other dealerships​ use to increase profit. Now I drive a new car and paying less. Guess where I am going to trade in my other CX5? PS: You guys will have to give me a better price than that! read more

Wayne Mazda - Car Dealers Near Me - Wayne, New Jersey

Lack of transparency and honesty--don't go there! I took my car for service, and they broke my windshield and refused to take responsibility. read more

This dealership might be OK to buy or lease from. I've leased 3 cars, bought the last one off lease. My problem is with their service dept. The free oil changes for life gets you going back. But, they always come out with recommendations that really run up the bill. One day, three of us in the waiting area had wheel alignment recommended! There is speculation that the service technicians are incentivized with commission on these expensive procedures. I'm parting company with Wayne Mazda after years of loyalty. read more

Avoid this place. Rip off artist.Hung up on me 3X today. When I finally got thru to someone they told me to call Sal and gave me a number.

Worst dealership. You can never get an appointment till months so all your warrantees requiring service take months including oil change which is supposed to be free. Your car would be destroyed if you waited so its useless. I changed to Morristown Mazda. They are great. Wayne Mazda lies so don't fall for extended warranty for windshield. Its only for ding not crack. I wound up paying almost two thousand dollars because they wouldn't give an appointment for 7 weeks and by that time it was a crack. read more

if you ever expect to have a vehicle you purchased here serviced, don't hold your breath. Absolutely ridiculous wait time for an appointment. I tried to schedule an oil change and they couldn't do it for 3 months. Not the first time this has happened, but the last time I'll buy from them. read more

I had a great time getting my new car from Wayne Mazda. I worked with Steve, a cars salesman, and he was amazing and helped me through the process. I got the car that I wanted with all the features I needed. It was a fun and easy process! read more

Wayne Mazda - Mazda CX-30 in red! - Car Dealers Near Me - Wayne, New Jersey

So after some online information gathering I went to Wayne Mazda , had a what I know is a lease of which I'm over my contract miles. The salesman was so deeply disinterested in trying to be a SALESMAN that he gave me little helpful feedback, threw his hands in the air and said good luck. I went to Crystal Mazda in Green Brook and told Mark T my issue and he came up with choices and alternatives, what a revelation, a real helpful SALESMAN. GO TO CRYSTAL MAZDA AND ASK FOR MARK T. read more

Juan Giraldo was very helpful! If you want a great and stress free experience at Wayne Mazda, I 100% recommend going to Juan!

Drove down from Connecticut to buy a new car with color combination that no one had in stock in New England. Did most of the deal in advance over the phone with internet department. Our sales contact was Steve Z. The entire process was far easier than I expected and was handled without a hiccup by the entire dealership. Steve was great, kept in touch constantly and did everything we asked and more. This was our first time buying a car over the internet and going out of state. Could not be more pleased with our purchase. Wayne Mazda is a large, busy dealership that has more cars on their lot than any dealer I've ever been to. Thanks again to Steve Z., Mike in finance, and sales manager Jason. read more

I had a wonderful experience with Steve Zagoric. I have been leasing and buying from him for over 7 years. He treats us like Family. He is so honest & goes out of his way to make your car Leasing/Buying Easy: I wont go anywhere else. I have had bad experiences at other dealerships in New Jersey, so I was very Happy when I found Steve. I appreciate good honest People who care about there customers. Thank you again for finding exactly what I wanted at a price that worked for my budget. read more

If you want to be treated like a head of cattle instead of a human being, here's your dealership! We leased a new CX-5 from Wayne Mazda in 2019 and, had I reviewed them at that time, the rating would have been higher. The lease end process with this dealership has been nothing short of dehumanizing-- and since they don't seem to respond to negative reviews here, I doubt they care, but let my cautionary tale warn you away. Even though our lease isn't up until October, I started getting pummeled with emails beginning in May. I made a service appointment for the beginning of July and agreed to see a lease specialist while I was there. I guess that's when they smelled blood in the water because between "service appointment confirmations" and "leasing specialist appointment confirmations", I was getting 6-7 calls A WEEK - mind you, I had to book the service appointment 6 weeks out so you can imagine how I feel when "Wayne Mazda" pops up on my caller ID now. During my service appointment, I was scheduled to meet with Atavia, but ended up meeting with Dan C, who was friendly enough and took the time to give me the numbers and information I needed. We agreed to connect again soon and I mentioned bringing my husband back with me to make our final decision. Well, shortly after that visit, my whole family came down with Covid and it took a while to come back around to making a next appointment - we were contacted by a different lease specialist (Atavia) who claimed she'd be handling our account. So we made an appointment WITH HER for today at 1 pm. We show up at Wayne Mazda, they page Atavia to let her know we've arrived, and within a few minutes they come back to let us know she's tied up with a customer and we'll be meeting with Dan instead -- all good, I figured, as he was who I'd spoken with before. After we'd been standing around for no less than 30 minutes, we're told Dan is also tied up with a customer and sit us down with a third sales rep, Alex. We explain to Alex that if we enter a new lease, we'd be interested in something with more space and would like to test drive both the CX-50 and the CX-9. "Well those are two totally different cars," he told us flatly. Right...which is why we want to *test drive* both of them. After a lackluster test drive (very little effort to engage us at all, very little information about the cars shared), we ultimately decide to buy out our CX-5. At that point, with no shiny promise of a new lease commission dancing in his eyes, Alex became even more robotic and impersonal. He went back and forth to the office no less than 3 separate times to get us the numbers we needed and began speaking only to my husband. Mind you - the lease was in my name, and I had been their sole point of contact for the entire life of the lease, but sit back little lady, I guess *buying* a car is a man's job. How embarrassing!!! (Not for me, but for the sales managers at Wayne Mazda to not drill this behavior out of their sales reps in the year of our Lord 2022.) At one point, I went to enter my information as a co-applicant and after asking my husband if he had good credit, Alex told my husband "she doesn't need to do that." SHE - as if I weren't sitting right there? Of course, as you can imagine from the other reviews, the numbers suddenly jumped up almost $4k from what Dan had originally quoted me three weeks prior. Maybe it was tax, maybe it was more "mystery fees" as others have mentioned - at that point, we had been there for nearly 4 hours and just wanted to get out. Not only did we not meet with who our appointment was scheduled for, despite being essentially harassed into making said appointment for weeks, we ended up meeting with someone who had no idea what our situation was and couldn't be bothered to even pretend to care. Their claim to fame is the free oil changes for life, and that they have the largest inventory in the area. I know the car market is rough out there folks, but unless you want an experience that meets every ugly stereotype of a car dealership, stay far far away from Wayne Mazda. Mazda as a brand should be embarrassed to have this dealership representing them, as they've definitely soured my opinion towards what has been an otherwise great car. read more

My parents had bought 3 cars from here , they recommended me absolutely not worth it, purchased a car 2 months ago and still given the run around on scratches they promised to remove read more

Wayne Mazda - Car Dealers Near Me - Wayne, New Jersey

Steve Z is the best! He makes the whole buying process a breeze. Not pushy, up front, gets to know you and what you really want. Never rushes you, ask as many questions as you want Steve will answer them all. We have been going to Steve now over 5+ years. We've gotten 3 vehicles from Mazda so far...we keep going back because of Steve. Steve has become a friend! read more

Chris at Wayne Mazda helped me find my dream 2021 MX-5 Miata. He literally made this the easiest car buying experience of my life. The customer service and communication was consistent and straightforward throughout the entire process. Thank you Chris and Mike for all your help! I would definitely recommend anybody looking for a new or used vehicle to stop by Wayne Mazda. Ask for Chris and he'll take great care of you! read more

I feel like the Sales & Service departments should have separate Yelp accounts! (EDIT: 4 STARS NOW BECAUSE OF THE "FREE OIL CHANGE FOR LIFE" STIPULATIONS. ITS NOT FREE. YOU HAVE TO ASK FOR THE CATCH. We asked the Sales Manager Muhammed about the fine print, asked him to expound on that but we didn't get much information on that so we believed that it really was free oil change for life.) Anyway, just got a CX5 on 9/26, Saturday and it was a great experience. Went to a couple fo Mazda dealers, walked out on both not so great deals. And one dealership (prefer to not shit talk on them) was just not helpful, did not explain anything, doesn't care if he made a sale or not, probably didn't think we were going to buy that day. Now at Wayne Mazda in NJ, even before we told them that we were actually going to buy that same day, MISAEL THEN (5 stars for this guy), our sales guy, was extremely informative and just very knowledgeable about the car we wanted. The other sales guy from the previous dealership wasn't sure about a lot of things, we had many unanswered questions --but Misael knew everything. He explained the new tech that came with the CX5 GT. And all of the features. And I mean all. My husband and I, we don't get annoyed or overwhelmed at the oversell of this car. The more information, the better. He was very nice, helpful and I would recommend him to anyone that is looking for a Mazda. Not only did we receive a great deal with our car, it also came with free oil change for the life of the car (EDIT: ASK FOR THE STIPULATIONS; CAVEATS THAT COMES WITH THIS OFFER.) Great customer retention. Consider that when going to other Mazda dealerships. We did feel pressured when the sales manager stepped in to give us a bit more of a nudge to buy the car; I guess that's his job to see how his guys are doing? Or to close the sale? I won't mention his name but it was pretty smooth and did not feel pressured until he stepped in. However, I will say this, he did get us a great deal in the end. And he worked late to close our deal. There was another dealership in NY that got us a pretty good deal quite quickly, which was almost $1000 less than Wayne Mazda but the people were not as great as Wayne. Happy to have brought our business to here. Consider them the next time you're looking for a car and book an appointment with Misael :) read more

Very happy with my Mazda CX-5 GT purchase from Wayne MAzda. I went in to test drive the first car that I had shortlisted. I absolutely didn't think I'd walk out buying it 2 hours later. Juan was amazing,super helpful. He showed us all the options in my price range & helped us decide which car would make the most sense, acc to my needs read more

Currently writing this while in the Wayne Mazda going on minute 45 of waiting for my car to be finished it's service. This was after being told that my car would be ready between 2:00 and 3:00. Calling at 3:30 asking about my car. Being put on hold by 5 different people and eventually being told my car would be ready by 4:00 at the latest. Well it's now well past 4:00 (when they close btw) and the car is still suspended up in the air nowhere close to being done. read more

I had a brand new tire put on last month and it's losing air. I called service and they are telling me they cannot even look at the car until June. This is unacceptable. I pay extra for tire protection and this should not be happening with a new tire. It's unsafe as I drive on the highway everyday. A manager has not called me back after several requests. I will be reaching out to corporate if this isn't resolved. read more

Came to the dealer thinking it'd be impossible to approve me and get the CX-5 I was looking at. Both Kurt and Mike did everything in their power to get me into the car I came for and out of the lease that was plaguing me. Incredible work by them and an excellent experience all around. read more

Wayne Mazda - Car - Car Dealers Near Me - Wayne, New Jersey

Service Dept got in contact and took care of my car and gave me a loaner for the week it was at the body shop (they dont have inhouse) and also took care of my scuffed rims and tire with my protection plan. Back to being happy with them :) read more

I will keep this short and simple... I will not be a returning customer once my lease is done. Your SERVICE DEPARTMENTS customer service is just awful... pitiful. read more

Wayne Mazda - Car Dealers Near Me - Wayne, New Jersey

Juan was excellent. I would recommend him to my friends and family. Thank you Wayne Mazda for a great experience

Expect to pay 20% or more of whatever price they advertised. They will try whatever it takes to make you buy a car once you're in the dealership. If they don't get the price they want, they'll treat you like garbage after your purchase. I just purchased a certified pre-owned from Wayne Mazda. The online price was $24,443. When I sat down with the sales rep., the final OTD price was almost $31,000. They added $2500 certification fee which is ridiculous, since it was advertised as certified car with the $24,443 price tag. On top of it the $799 documentation fee. After I refused to pay for their free lunch. We went back and forth; the manager also came. Finally, I agreed with the so-called final offer of $27,750. Don't think I got a good deal. My nightmare just started. When signing the paper, additional fee and insurance were added. The final price tag comes to $28,550. Then, I was told the car has only ONE key. The sales even rep asked, why do I need two keys? What kind of stupid question is that? Since I bought Extract insurance ($999) for key replacement. They would get a 2nd key for me. I had to leave the car with the dealership and go back the next day. Problem again, when I went back to pick up the car the next day, the front license plate frame is missing, and the new MAZDA OEM key fob blade inside the fob also missing. I texted and called and was told MAZDA OEM key fob doesn't include the physical key blade. Really!!??. Can anyone confirm that?? Now, they ignore my message. Maybe if I just paid whatever they asked for, I would not encounter all these problems. Good luck to all of you planning to buy a car from Wayne Mazda!!!!! read more

All these years using Wayne Mazda and I finally get to work with Manny! I have seen Manny over the last 4/5 leases I have got but never has the pleasure to work with him. I was missing out! He was the best! So easy to talk to and really listed to everything I wanted. We started talking about 6 months before my lease was up. I told him exactly what I wanted. What I was willing to pay and he made it all happen! Because of Covid we did a lot of the transition over the phone and he had me in my new car in less then 30 min from when I arrived at the dealership. This is my guy from now on! The only person I will want to work with!! read more

Wayne Mazda - My new CX-5 - Car Dealers Near Me - Wayne, New Jersey

If I could give 0 stars I would. I bought a Mazda 3 new from them in 2015. Last week the trans blew. I called them and got the worst customer service of my life. Put on hold. No one knew what they were doing. Given wrong numbers. Rude!! Clearly Mazda is garbage and anyone who works there does not know what they are doing OR care about their customers. I will never recommend them or the Mazda brand again. read more

Bad business practice , how can i call and ask for a tire to be replaced or fixed , and you say the next appt is a month away . And then say to call another dealership ?? Yes i did an they helped asap even though i had to wait they did it . read more

I don't know what people have experienced when they have leased cars but we bought a new car from the lot at Wayne Mazda with a salesman named Juan. He was very very easy to deal with and couldn't possibly be more pleasant. The whole procedure did take a long time but we felt that the trade-in they gave us on our other car was very fair and we did not mind the wait. We probably would have appreciated a larger waiting area because there were not enough seats for everyone there. I would recommend if you are buying a Mazda to deal with Juan. You will definitely like him. I read more

So I'm changing my review to be a compromise 3 stars... 5 for the sales department, 4-5 for the mechanics, and 1 (at best) for the service department clerks. Free oil changes were a part of my lease so I have been going back, but I am considering paying for them elsewhere so as not to deal with the counter staff in the service area. Some of the service clerks are rude, condescending, and outright nasty. Although I have had one or two good experiences with them, the recent treatment I have received from some of the young women working there has completely put me off of going back there. Loaner cars are not available for a month, and requests for them are often ignored. Failure to be less than perfect in the maintenance of one's vehicle, while not ideal, is not a sin worthy of being chastised. They should be ashamed of how they treat people. read more

I WISH IF THERE IS NO STARS AT ALL BECAUSE EVEN ONE STAR IS TO MUCH FOR THEM. AVOID THIS MFS SERVICE DEPARTMENT. Completely unprofessional, disgusting and disrespectful staff. Had my vehicle there after i lost my key and already went and paid $1200 and bought a key then left it in hold over there because I wanted two sets of keys after they told me it will be ready in maximum one week and they will call me but they never did then i towed my car over there after i made an appointment finally to program the keys after they told me that the system showed that i have one key on hold already and the other one will be ready soon then they told me that the car will be ready by 8 pm I waited and waited but no one cared to call then second day i called and after they ignored me for hours and hang up the phone several times on me they told me that there is no key for me over there even i paid and it was in hold the key suddenly disappeared for sure they gave it to someone else maybe someone they know or sexy woman someone wanted to hook her up over there you can really predict that these kind of scams can do anything, for over 2 months i call every single day and the service department ignored my calls and ignored my emails for weeks and those disgusting, disrespectful staff and management still ignoring my calls and hang up on me when they hear my name . When I finally did get an assistant manager on the phone, I only got non-answers and assurances that he would help and call back but never got a response. I had to get Hyundai Customer Care and the corporate involved to file a fraud case against them but I still have no explanation on why they dragged their feet for weeks and ignored my emails and calls. Never, ever coming to this disgusting dealership (or their affiliates) ever again and will be telling my friends and family to avoid at all costs. read more