I felt compelled to write this review. About a month ago, I was looking for a car for my son who…read morelives in the Hudson Valley area. Saw a car we were interested in, and made contact with Thrive Auto Sales. From the initial contact, through the test drive, as well as an independent inspection of the vehicle, Frank was professional, courteous, and responsive. Mind you, I was conducting this transaction from 600 miles away! The car was fairly priced, car fax came back no issues, and Frank walked my son through everything at a far higher level than I was expecting from a dealer, to be honest with you. I highly recommend Thrive Auto Sales, both for their diverse inventory, fair pricing, and professionalism in an industry that is not typically rated highly. They have definitely exceeded my expectations. If you are shopping in the Hudson Valley...put them on your list!

Buyers be aware I initially thought the dealership was great, but as usual, I encountered some…read moreclassic issues. They tell you what you want to hear just to make the sale, and after that, they seem clueless when you have questions. I asked for my car registration, and they sent me something completely different. Their ego prevents them from admitting their mistakes. It has gotten much worse with this dealership. My car registration has still not arrived, and now my car is being towed. I called Frank, and he said he doesn't care about my situation at all. Additionally, he processed the car title under the co-signer's name, which gives him more time to deal with his own issues. Now, I can't use the car I put $2,500 down on because the registration is expired

I made a deal with Joe the owner and he called me back with a bunch of lies and wouldn't do the…read moredeal. I contacted my attorney and NY Attorney General. This guy is not a man of his word

I purchased my vehicle here in January 2017 and traded in my well functioning Nissan. by February,…read moreengine light goes on and the chains got messed up. Ok, warranty was still good. Got it fixed. I'm driving about 2 months later and engine light goes on, AGAIN, in the middle of the west side highway during rush hour. I was infuriated and called the auto shop and they kept beating around the bush. I had to call a tow truck and had to pay $150 out of pocket to have it towed. Long story short, they said my warrant was expired and I had no choice but to pay thousands in a es tranny. The total price was $4,700 for the Tranny and when I told them they said they will only give me $500. LOL what a joke! That was in April. After I had to pay all that, now guess what?? THE TRANNY IS OUT AGAIN! These people probably sell flooded vehicles and do not care about anyone after the warranty "expires". They are a joke and a bunch of crooks. Now I have to pay more money in fixing this car because it turned off 3x while I was in the highway with my 2 year old daughter. BEWARE!!!

Bought my 2020 GMC Canyon SLE from Colandrea. Haven't bought a vehicle in over 12 years and after…read moresliding on black ice into a ditch in my 2002 jeep wrangler it was time for a new vehicle. Colandrea made everything very smooth and easy to understand for me. They also worked with me on the price to get my monthly payment down and went above and beyond to do what they can to ensure I drove home in this GMC Canyon. Thank you Darryl Schular. -Dave

So far so good, brought my truck here to be serviced as the Chevrolet dealer ship down the road has…read morebeen failing me for years and that is me being nice. They are honest, do great work and were fair on price. When I'm ready to buy another pickup truck it will be from them.

After calling around, I finally contacted Healey. They actually understood what was needed for the…read morevehicle and offered me a completely reasonable price for work. SO GLAD I didn't go with the other dealership who was quoting 500% higher cost! No issues with Healey's work.

It may be an easy and pleasant process when purchasing a vehicle, but unfortunately, my experience…read moreafter having a serious problem has been completely different. My vehicle has overheated and stopped on me multiple times, and at this point I do not feel it is safe to drive. I am the one taking my children to school and activities every day, and I cannot risk the vehicle stopping again and potentially causing an accident. I am now paying for a vehicle I do not feel safe using, and I would not feel comfortable selling it to someone else knowing what could happen. What disappoints me most is how this situation has been handled. Calls are not returned, management has not followed up, and I feel completely ignored despite repeatedly raising a serious safety concern. After everything I have experienced, I am genuinely surprised by the lack of urgency, communication, and customer support. To make matters worse, when I picked up my vehicle, it had barely enough gas to reach a gas station, and used, dirty tissues were left inside. It is easy to provide good service when everything is going well. The true test of a dealership is how they treat a customer when something goes wrong. Unfortunately, based on my experience, I cannot recommend this dealership.

I would like to say that I am not sure why there are so many negative reviews for this dealership…read more I found Ed and Jay to be professional and straight forward. I purchased a great used Subaru Legacy at a great price. We went over some issues, they resolved them the next day, and I drove it off the lot. I would also like to add, they have a wide variety of cars and trucks. And from my time being there, two people drove off the lot with cars that they purchased. I will recommend this dealership to whomever may ask me if I know of a used car dealer.

I came across this new business while searching online for certain used vehicles during the summer…read moreof 2018. This used car dealership is only operated by two guys as the business continues to grow. After test-driving a vehicle, I waited to think about it and do some final research. There were absolutely no pressure tactics and none of the typical car salesman games that us customers are all used to. This alone persuaded me to buy a vehicle here. When buying the vehicle, Billy would not negotiate down on the price at all. Around 99% of the time, I walk when used car salesmen won't negotiate. However, he gave me a fair value on my trade-in (probably more than it was worth). Also, I had researched this car and it was (by far) the cheapest around. He was asking $10k for a car that usually sells for $12k. One thing i didn't like is months later, I realized the vehicle model is not what Prestige advertised! They advertised the vehicle as a Nissan Sentra SR, which is the high-end Sentra. Recently, after researching the car, I realized this is a Nissan Sentra S, which is the low-end Sentra. The price I agreed to was for the high-end Sentra. If I knew that, the value would've been much less and I wouldn't have bought this. However, I've had the car for 3 months now and it's still a great car with no problems. Billy was thorough and followed through on everything he promised. The vehicle I bought had an open recall and also had a lot of road dirt stuck on the front-end. Before receiving the vehicle, Billy followed through with his promise by sending the vehicle to the dealership to repair the recall and sending the vehicle to a car detail shop for a full interior/exterior detail. One month after driving the vehicle, Billy called me to come in for my registration. He followed through and was efficient with everything we did.

It was a pleasure dealing with MVP. They went above and beyond to get me the car I wanted out the…read moredoor the same day I wanted it. I love when people take business seriously and help out the client. They also can help you search the exact car you're looking for. Will definitely be dealing with MVP from now on for my cars!

I have purchased two vehicles from MVP and had a great experience both times. The owner was very…read morefriendly and quick to answer any questions or concerns I had. I would highly recommend them!

This is by far the worst experience I've ever had buying a used car. Besides the owner being…read morecondescending, arrogant and treating customers like absolute garbage, he also seems to have an anger management problem. In addition, the car he sold me was complete garbage and it several problems were covered up (by someone??). During my first trip here, I test drove a car that was mediocre. Dave, the owner, was very nice to me. The price was way too high for the old age and high mileage of the car. I attempted to negotiate. His anger issues quickly showed and he began carrying on like a lunatic. He then advised me that he does not negotiate at all. He continued to lecture me and repeatedly insisted that I'll never find another car priced lower than his. Not true since I found dozens of cars online much cheaper with lower mileage within a 50 mile radius. However, I was not willing to drive that far -- this was only for a beater car, not my primary vehicle. So I walked. Several weeks later, I returned to test drive a newly listed car. Dave was a stereotypical used car salesman and pitched a great line of garbage. He boasted how great he is because he offers a 30 day warranty (which he's required to do by law) and assured me how wonderful he is with fulfilling warranty repairs. I bought the car. That night, I went to drive the car for the first time and I found numerous lights were out. They had just performed a NYS inspection that same day...allegedly. The next day, I went in and they replaced all of the bulbs that had blown. I wondered if they really inspected the vehicle. One missing headlight could be overlooked. Not numerous lights out throughout the vehicle. On a hunch, I plugged in my computer and some data was missing. Someone had apparently erased the data, possibly to reset a "check engine" light. I knew trouble was coming. Several days later after I had been driving the car, the "check engine" light was on. Dave scheduled an appointment and got me in a week later. He repaired the problem under the warranty, as he was legally obligated to do. However, he continued boasting what a great service he did. Lights on my dashboard were also out. When I mentioned that to him, he began going off like a raving lunatic. He hinted to a threat by saying, "I haven't registered your vehicle yet!" (Four weeks later, the registration finally came). Dave told me point blank he would NOT start repairing all of these problems. So much for all of his blabber about how great he is with fulfilling warranty repairs. Since then, I've had NUMEROUS problems with the vehicle. By rights, I should've insisted that he fixed everything or went on to sue him. It wasn't worth the hassle since I know a lot more than I let onto Dave, and I was able to fix everything myself. I still continue having non-stop problems with this vehicle - and it only has 45,000 miles on it. I often wonder if he buys used cars from the junk yard, waxes them, and sells them. STAY AWAY.

I pass this dealership A lot. They seem to have really nice vehicles there. The place looks clean…read moreand we'll in order. I will be in the market for a vehicle soon. I am very willing to see what they can put me in.

These folks are excellent. While dealership service is pricey these days, the quality and…read moreprofessionalism are well worth it for the peace of mind and reliability. The team at Thruway is incredibly honest and easy to work with, and they never pressure you into buying extra parts or services. A quick tip for other customers: don't be afraid to ask to see the parts that need repair. It only takes a few minutes and ensures complete transparency. Are they perfect? No, they are human, but overall they are stellar. For me, they could do a better job of making sure the oil change decal is on the car and they could do a better job with topping off fluids as a simple courtesy, such as brake fluid or coolant.. Special thanks to the front desk ladies, the manager running the show, and the hardworking mechanics turning the wrenches. Take care of your techs, and they will take care of your car. Well done, team!

In October, I purchased four brand new tires, along with new brakes, for my vehicle…read more I scheduled a service appointment with Thruway Nissan for December, specifically to address a check engine light. On the morning of my appointment, my tire pressure warning light also illuminated, and I requested that the tires be checked as an additional concern. During the visit, I was informed that I needed two new tires because one was allegedly bald. This assertion made no sense, as the tires had been purchased less than two months earlier. After I questioned this finding with the service manager, he later contacted me and claimed that my new tires were actually on my sister's vehicle, stating that he personally had driven to her home and seen the tires on her car. This accusation strongly implied that my sister and I had switched tires, which is completely false, offensive, and unprofessional. My sister then spoke directly with him and provided proof that she purchased her own four brand new tires in May from a tire company. The service manager had his cashier call while my sister was on the phone to confirm the purchase to Nissan's Service Department. The tire company confirmed, conclusively disproving the accusation. Immediately following this call, my sister contacted Nissan Corporate Consumer Affairs, and a case was opened. Despite Nissan Corporate being placed on notice, no corrective action was taken, no meaningful follow-up occurred, and the dealership's conduct was allowed to continue unaddressed. My vehicle was returned to me 1 1/2 weeks later. The dealership represented that four new tires had been installed on my vehicle prior to its return. However, just two weeks after picking up my car, my tire pressure warning light illuminated again. Given the prior false accusations, contradictory statements, lack of transparency, and the significant cost of the work involved, this has caused me to seriously question whether the work they claim to have performed was done correctly--or at all. Because I also purchased new brakes, and a bunch of other services they stated I needed, and the total cost of work and parts purchased during the 2 visits was almost $5,000, I am now deeply concerned about whether these critical safety and performance components were properly installed, inspected, or even installed at all. This entire situation has caused significant emotional distress. I have not been sleeping well, as I rely on this vehicle for work and to transport my elderly mother. The possibility that essential safety components may not have been properly installed or accurately represented, especially after spending almost $5,000, is extremely troubling.

I can't speak of their sales department, as I've never dealt with them, but their service…read moredepartment is seriously lacking in customer service and basic professionalism. A company vehicle was brought in for a Toyota recall, and while there, we requested an oil change as well. Before any non-recall work was authorized, it was explicitly explained that they needed to call our fleet department to verify coverage for the oil change. This is standard procedure and has been handled smoothly at other Toyota locations. Assistant Service Manager Michael Ford acknowledged this and agreed to make the call. Fast forward to pickup day, and we were suddenly presented with a bill we should not have been responsible for. When asked whether he had called the number provided, Michael's tone and attitude were completely different from our first interaction. Instead of taking accountability, he replied, "We don't call. You brought your car to us, right?"--a response that directly contradicted the clear instructions given beforehand. The lack of integrity, accountability, and professionalism from Michael Ford is honestly baffling for someone in a management role. We even left a voicemail for the GM of Service, and unsurprisingly, have yet to receive a return call. Based on this experience, we will not be doing business with this dealership again.

I would like to start by saying that my family has purchased close to 10 Toyotas from Newburgh…read moreToyota over the years and we couldn't be more pleased with them. Recently I had ordered a 25 Tundra platinum hybrid max with a 6.5ft bed. Nelson was my salesperson and he was fantastic. From the moment the truck got to the dealership he was in contact with me and worked around my work schedule to get in there and get the paperwork taken care of. They made all the paperwork and bank info an absolute breeze. When I got there the truck was detailed in the bay ready to go and within 40 minutes all the paperwork was done. Nelson personally took me out to the truck and went through every button and option in the truck, helped set up the Toyota Connect, and made sure that I was totally satisfied and understood everything about the truck before I left the lot. The level of service from this dealer and Nelson is impeccable and I highly recommend them. Mario the GM at Newburgh Toyota shows the level of professionalism in running a dealership that I feel always puts the customer first and goes out of their way to help you. Also when I go there for service I highly recommend Steve Conrad. He is all I ever work with and likewise with everyone else his knowledge of cars and years of loyalty to Toyota show in how he treats and helps his customers. Every step of the way whether it be service, sales, or parts this is the only Toyota dealership that you should be going to.

I had the pleasure of working with Bridget Burns when she was my service advisor at Hyundai, and…read moreshe was always exceptional. She takes the time to clearly explain everything so you can make informed decisions without ever feeling pressured or unsure. I recently ran into her and found out she's now at Morehead Honda, which was great news since my husband has a Honda. We'll definitely be following her there to continue working with her. If you're looking for someone knowledgeable, patient, and trustworthy, Bridget is the one you want!

Recently had an issue after my recall part was replaced, had to go back 2 more times, but I have to…read moresay, the service dept is full of a young friendly staff making my experience a good one. I also purchased my vehicle here 2 yrs ago. Thankfully my issue was resolved, and Justin is a nice young man who I'm sure is an asset to this company