In October, I purchased four brand new tires, along with new brakes, for my vehicle…read more I scheduled a service appointment with Thruway Nissan for December, specifically to address a check engine light. On the morning of my appointment, my tire pressure warning light also illuminated, and I requested that the tires be checked as an additional concern. During the visit, I was informed that I needed two new tires because one was allegedly bald. This assertion made no sense, as the tires had been purchased less than two months earlier. After I questioned this finding with the service manager, he later contacted me and claimed that my new tires were actually on my sister's vehicle, stating that he personally had driven to her home and seen the tires on her car. This accusation strongly implied that my sister and I had switched tires, which is completely false, offensive, and unprofessional. My sister then spoke directly with him and provided proof that she purchased her own four brand new tires in May from a tire company. The service manager had his cashier call while my sister was on the phone to confirm the purchase to Nissan's Service Department. The tire company confirmed, conclusively disproving the accusation. Immediately following this call, my sister contacted Nissan Corporate Consumer Affairs, and a case was opened. Despite Nissan Corporate being placed on notice, no corrective action was taken, no meaningful follow-up occurred, and the dealership's conduct was allowed to continue unaddressed. My vehicle was returned to me 1 1/2 weeks later. The dealership represented that four new tires had been installed on my vehicle prior to its return. However, just two weeks after picking up my car, my tire pressure warning light illuminated again. Given the prior false accusations, contradictory statements, lack of transparency, and the significant cost of the work involved, this has caused me to seriously question whether the work they claim to have performed was done correctly--or at all. Because I also purchased new brakes, and a bunch of other services they stated I needed, and the total cost of work and parts purchased during the 2 visits was almost $5,000, I am now deeply concerned about whether these critical safety and performance components were properly installed, inspected, or even installed at all. This entire situation has caused significant emotional distress. I have not been sleeping well, as I rely on this vehicle for work and to transport my elderly mother. The possibility that essential safety components may not have been properly installed or accurately represented, especially after spending almost $5,000, is extremely troubling.

Never again..bought an off lease car..under 20,000 miles on it...driver's side window stopped…read moreworking...they somehow got it working for a while...now if we want it fixed, parts are $600...also, we had to replace 4 tires after 6 months...the salesman i first dealt with (no longer there) let the one I wanted get sold by another salesman and unfortunately we didn't check the other offer out enough...as nice as all the people are that tried to help, I'll never recommend that dealership...I'm old and have had many cars and now I feel stuck...buyer beware...

Brought my 2015 F150 Lariat that I bought from them in for a starter issue that took 4 days to…read morediagnose that they fixed. way too long. -1100 for that fix but they did other things so good with that. Got the truck back after they ripped it apart and have a vent actuator problem that wasn't there before. Was told we never looked there, but yet, they were looking at my ignition switch which was right there. I bring it back. They tell me $2700 to pull the dash as "they go". I changed the actuator and fixed it it for $30 bucks. Don't go to John Booth because he didn't even understand that my vents weren't working. I wish Yelp had a zero rating.

well, I'm not sure my 1 -star review will have any impact since they seem to have many of them…read more but buyer beware. Real simple: put down a $500.00 REFUNDABLE DEPOSIT on a 2025 Ford truck. left the dealership and decided not to purchase from them. They would not refund the deposit. Called the CC company and had them handle the refund to my card. Seriously, you guys are that hard up for a simple refund? Telling....

Recently had an issue after my recall part was replaced, had to go back 2 more times, but I have to…read moresay, the service dept is full of a young friendly staff making my experience a good one. I also purchased my vehicle here 2 yrs ago. Thankfully my issue was resolved, and Justin is a nice young man who I'm sure is an asset to this company

On Monday September 25, 2025 my husband and I were attempting to drive to New Jersey. We got onto…read more84 and hit a horrible pothole. As soon as we were on the entrance to the Thruway in Newburgh, the tire light went on. We managed to pull into the NYS Thruway Garage. When we got out to check the tire, there was a two inch hole in it. We have a 2025 Honda Civic Hybrid, with just over 2,000 miles on, which we purchased from another, local Honda dealership. We called Honda's roadside assistance and we were okayed to take the car to Morehead Honda. Long story short, we managed to get the car towed by a wonderful company. The representative at Morehead Honda, Ms. J. Olsen was phenomenal. She helped us get a brand new tire put on, was open about the costs and any possible issues the may tire may have. She also put in writing for us what had happened for the complaint we sent the NYS Department of Transportation regarding the pothole on the Drury Lane entrance to route 84.

Bought my 2020 GMC Canyon SLE from Colandrea. Haven't bought a vehicle in over 12 years and after…read moresliding on black ice into a ditch in my 2002 jeep wrangler it was time for a new vehicle. Colandrea made everything very smooth and easy to understand for me. They also worked with me on the price to get my monthly payment down and went above and beyond to do what they can to ensure I drove home in this GMC Canyon. Thank you Darryl Schular. -Dave

So far so good, brought my truck here to be serviced as the Chevrolet dealer ship down the road has…read morebeen failing me for years and that is me being nice. They are honest, do great work and were fair on price. When I'm ready to buy another pickup truck it will be from them.

They were very good fixing a couple of important things. I would and probably will buy another…read morevehicle there

Everything was wonderful. I only go here when I need a car. Never had any problems. They do all the…read morepaperwork and it's a breeze.

Completely unethical and incompetent dealership...now seeking legal counsel to arbitrate the…read moresituation. NEVER DO BUSINESS WITH THIS DEALERSHIP!!!! Purchased one of my many vehicles from them for $60,000 and have never regretted a purchase more in my life. Have never seen this level of nonchalance and disregard for customer satisfaction within a car dealership.

Seems like everyone's review is the same i wonder why, i came here to buy a car everything was good…read morethe salesmen SAM was excellent. But then he handed me over to a kid about my age who made me feel like i was discriminated on because i said i would come back with a auto loan check from my own bank, because i rather add on to my credit then pay cash for a car in full, after my business credit somehow didn't get approved but that's what ever, so the young kid nick told me they do not accept auto loan checks from the bank to turn around a find out a week later they always do, so i came back got my deposit back and showed them i even had the cash to afford the car and left will never or allow anyone i know to go back

follow up from service apt where they failed my car for a rear windshield wiper..... Chase called…read moreme today and apologized, i brought the car in and all is good. all we needed was a little customer service which Chase provided . and gave me a free oil change for next time that's how it's done people Thank you Chase. i hope unity appreciates you

My name is Douglas Washington and I have been very disappointed with the service and accountability…read moreof Healey Cadillac Newburgh. I know what bad service looks like because I drive past a couple dealerships to come to you guys. I even make peace with the drive because I believe that the closest dealership isn't always the best. I have been to your location numerous times and I also purchased a service plan to show my commitment to come to this facility. I will speak on my most recent experience and how it has failed. Not long ago I came to you guys for an oil change which was part of the service plan (that I bought from you guys) and found out from a crappy dealership which was next to my house that you guys didn't even top off my fluids. When I called back I was told that you guys only do that when a person is aware and or asks because of the cost of the coolant. That's unsatisfactory. What person would knowingly neglect their cars cooling system to save money? And why would you send them out with a car that has potential to overheat and cause more problems? So I came to the dealership near me they topped off my fluids then I came back to you guys because I have the service plan and I'm supposed to get a discount, again going past a couple dealerships to get to you to fix a problem of my car overheating as an example. Even with AI/Chat GPT, troubleshooting can be done on the vehicle and tell you that it was more than just a coolant flush, that's what you guys told me it was and sent me on my way. Not even a month later now my entire cooling system has been stressed and failed and I have a $3,500 bill because you guys did not pay attention and exercise any type of troubleshooting standard. Instead of trying to understand the problem you guys thought, oh, let's throw a fix at the problem. So within the last month two visits I have spent $4,100 and you guys did not give me a ride home from dropping off my vehicle, you guys have not offered to pick me up to pick up my vehicle. I have worked in maintenance management here's what I can tell you, we have a Fix-It once within 30 days policy. If someone comes back within that 30 days we look as it to be our problem we don't point fingers, or place blame, we don't look for the additional revenue of a return customer. This also shows a lack of scheduling because the more vehicles that come to you, the busier you guys are and the longer it takes for you to get vehicles fixed. If you can fix it right the first time, then then you prevent return visits adding to a workload. You have to stop the repeat visits, you have to have the courage to look the customer in the eye and talk to them about the visits, especially when we are talking the same cooling system in my case which as I told you guys the very first time with the numerous problems that I had should be addressed. You guys chose not to offer any kind of discount when your troubleshooting has failed and you guys think that all customers have their understanding of customer service, maintenance management and will keep showing up to spend money and waste their time, and couldn't offer me help in transportation, even to pick up my vehicle with your shuttle ride. If a guy spends 4,000 at your dealership and you can't even give him a ride on your shuttle to the dealership, then I don't even know how much else I need to explain in this review. You have no management plan about offering loaner cars, I would advise anyone that would listen to me to avoid your dealership. This is not a Cadillac dealership this is a Yugo dealership. I see nothing but crappy service and this has been multiple visits now.

Poor customer service. Made an appt for an oil change. Upon arrival was met with 3 things, roll…read moreyour windows down. Shut off your car and leave your key. I responded with good morning. Went to check in said my maintenance contract was expired. Wanted to purchase another blue card. Was told my car doesn't take that kind of oil and I would have to upgrade. That's interesting I always purchased the same plan, was told they must have been putting the wrong oil in my car... for 3 years? Oil Change price 179.00. I walked out. Customer service =zero. Bye

Pattern of poor communication and broken promises - avoid this dealership…read more Over two weeks, I tried to purchase two Certified Kia Tellurides from Healey Kia. * The first time, we agreed on price but the salesperson stopped responding entirely, and the car was sold without notice. * The second time, the sales manager confirmed over the phone that the car would be held overnight while I finalized insurance. They promised to extend the hold once insurance was added the next morning. Instead, I woke up to an email stating the car had been sold overnight. This pattern shows a lack of integrity and respect for customers' time. I had insurance, trade-in, and financing arrangements ready. If you expect a dealer to honor their word, look elsewhere.

I can't speak of their sales department, as I've never dealt with them, but their service…read moredepartment is seriously lacking in customer service and basic professionalism. A company vehicle was brought in for a Toyota recall, and while there, we requested an oil change as well. Before any non-recall work was authorized, it was explicitly explained that they needed to call our fleet department to verify coverage for the oil change. This is standard procedure and has been handled smoothly at other Toyota locations. Assistant Service Manager Michael Ford acknowledged this and agreed to make the call. Fast forward to pickup day, and we were suddenly presented with a bill we should not have been responsible for. When asked whether he had called the number provided, Michael's tone and attitude were completely different from our first interaction. Instead of taking accountability, he replied, "We don't call. You brought your car to us, right?"--a response that directly contradicted the clear instructions given beforehand. The lack of integrity, accountability, and professionalism from Michael Ford is honestly baffling for someone in a management role. We even left a voicemail for the GM of Service, and unsurprisingly, have yet to receive a return call. Based on this experience, we will not be doing business with this dealership again.

I would like to start by saying that my family has purchased close to 10 Toyotas from Newburgh…read moreToyota over the years and we couldn't be more pleased with them. Recently I had ordered a 25 Tundra platinum hybrid max with a 6.5ft bed. Nelson was my salesperson and he was fantastic. From the moment the truck got to the dealership he was in contact with me and worked around my work schedule to get in there and get the paperwork taken care of. They made all the paperwork and bank info an absolute breeze. When I got there the truck was detailed in the bay ready to go and within 40 minutes all the paperwork was done. Nelson personally took me out to the truck and went through every button and option in the truck, helped set up the Toyota Connect, and made sure that I was totally satisfied and understood everything about the truck before I left the lot. The level of service from this dealer and Nelson is impeccable and I highly recommend them. Mario the GM at Newburgh Toyota shows the level of professionalism in running a dealership that I feel always puts the customer first and goes out of their way to help you. Also when I go there for service I highly recommend Steve Conrad. He is all I ever work with and likewise with everyone else his knowledge of cars and years of loyalty to Toyota show in how he treats and helps his customers. Every step of the way whether it be service, sales, or parts this is the only Toyota dealership that you should be going to.