Poor customer service. Made an appt for an oil change. Upon arrival was met with 3 things, roll your windows down. Shut off your car and leave your key. I responded with good morning. Went to check in said my maintenance contract was expired. Wanted to purchase another blue card. Was told my car doesn't take that kind of oil and I would have to upgrade. That's interesting I always purchased the same plan, was told they must have been putting the wrong oil in my car... for 3 years? Oil Change price 179.00. I walked out. Customer service =zero. Bye read more

Pattern of poor communication and broken promises - avoid this dealership. Over two weeks, I tried to purchase two Certified Kia Tellurides from Healey Kia. * The first time, we agreed on price but the salesperson stopped responding entirely, and the car was sold without notice. * The second time, the sales manager confirmed over the phone that the car would be held overnight while I finalized insurance. They promised to extend the hold once insurance was added the next morning. Instead, I woke up to an email stating the car had been sold overnight. This pattern shows a lack of integrity and respect for customers' time. I had insurance, trade-in, and financing arrangements ready. If you expect a dealer to honor their word, look elsewhere. read more

I had a fantastic experience leasing my car through Kia, working with Peter Finkel. From the start, he was incredibly helpful, knowledgeable and most importantly, never pushy. He took the time to answer all my questions with patience and made the entire process smooth and stress-free. The car has been great (I researched and test drove a lot of types- originally thought I wanted an SUV but found that wasn't right for me) and I'm really glad I went with an EV6. It was one of the suggestions that Pete had to try, and even more impressive is that over 6 months later, Pete still responds right away to my emails or texts. His wife Rose also works there and is incredibly helpful too. That level of ongoing support is rare and truly appreciated. If you're looking for a seamless, professional and personalized experience, I highly recommend working with Pete. You won't be disappointed! read more

I had my vehicle there recently They said that I needed a new air filter- there was a nest in mine. I declined because my husband can replace it. He just checked it and they just put the filter back in without even cleaning it. With the amount of money spent I think they should have done that. Otherwise, the staff there is good. read more

Tried to test drive a car. Salesman said sure, asked us to wait while they put a plate on. We waited about 20 minutes, then salesman said all the plates were out and we would have to wait approximately another half hour to be able to do the test drive. Do they want to cars or not? read more

Recently bought a 2025 Kia Sportage Hybrid. Love the car. Not happy with my experience. Traded in a 2022 Nissan Kicks SR, loaded. 32,200 miles on it. Excellent condition. Ready to detail and put on lot for sale. Salesperson told me that it would be a hard sale because people in this area are looking for all wheel drive. Manager low balled me and they turned around and put it on the lot for $5,500 above what they gave me. I was screwed. So if you go into that dealership to look at my trade in be aware that they are trying to snowball you. read more

I went for an inspection to see if my warranty covered a service and the warranty didn't cover it so I took it elsewhere (much cheaper) for service. During an oil change a leak was noticed and only the dealership could fix it. I took it back and Kia flagged the same issues that I had already had fixed elsewhere. This dealership is run by scammers stay away!!! read more

This was the worst vehicle buying experience ever. I was told i was wrong, i was told how I should spend my money, I was told how I should live by the business manager, Mark M. He thinks he's tuff and acts tuff but he's 5'5 with the smallest hands you'll ever see. He is unprofessional, aggressively rude, and a disgrace to the Kia Brand and the automotive industry. Don't waste your time going to this dealership, you will get told YOU the customer are WRONG. read more

I had bought a Sportage at Healey Kia in March. it was hit while stopped at a traffic light 3 months later, and I had it towed back there for repairs. I was assured it would take 7-10 days to fix. It took 2 full months before I finally got it back. I would call for updates, was told again and again my service representative would check and get back to me at a certain time, and would never get a call back. Once I got the branch manager, he apologized for the disgraceful communication, and told me from then on I would deal only with him, and be updated at least every two days. I never heard from him again, and when I tried to call him, he had other people return my calls. Eventually they said the car was done, I went to pick it up, and the replaced rear panel was not the same color white as the rest of the car. Everyone there pretended they didn't notice, but eventually they had to agree it was the wrong color. Back to the body shop, no info on when it would be done , and no communication. After 2 months I finally got it back. Experience was so bad I reached out to Healey Bros corporate office. I received an email saying someone would reach out to me shortly, and never was contacted. The worst part of all this was the constant lying about how they would contact me, and never following through. It was almost comical that this happened again with the main office. Would not trust this dealership or any Healey dealer. read more

Here for a recall on my optima. I've always had good experience when I've come here. They take good care of me and my car. When they are done with your car, they wash it and vacuum which is nice and also take a video and show what was done on the car and talk to you about any issues that need to be addressed. When it comes to repairs, oil changes etc I go to my mechanic because as we all know getting repairs at dealerships can be quite pricey lol. It's also a plus because my nephew is a mechanic here and he is great! The whole team is great here and very helpful. Receptionist are awesome and friendly! Facility is beautiful clean and nice area to wait with refreshments. And for people who love to be on their phones, lap tops etc, they have charging area lol. All in all always a great experience here. read more

I LOVE my new 2024 Seltos! This is my first Kia purchase and I couldn't be more pleased with my decision. I have driven Subaru's since 1999 and have never had a problem. I felt it was time for a change. I began my search at Healey Brothers Kia in Newburgh, NY. After doing much research on Kia in general and on the Seltos, I knew I was making the right decision after test driving vehicles at other dealerships. The Seltos has been great with it's all wheel drive in bad weather; it handles the road much like a Subaru in all weather conditions. I enjoy the ride and the countless safety sensors, which some may find annoying, but I love them! Alia, was WONDERFUL! She gave me the confidence I needed to make the switch. She is very personal, professional and she knows the brand. I have been in sales for over 30yrs. When you are the buyer you appreciate good salesmanship even more. Alia treated me not as one salesperson to another, but as she herself would expect to be treated; that goes a long way in sales. I will gladly request her in the future. The finance department and management were also very helpful and considerate in meeting the financial budget I had to work with. Colleen F. read more

see my initial review below. We finally picked up our telluride today after it being at the shop for two months. One would think that they would vacuum or at least return the car back in a decent state. NOPE! It was a mess!!!! The car was there for service for such an extended time it would have been a nice touch. This dealer does the bare minimum, does not communicate, and takes extremely long. GO ELSEWHERE! read more

Been there two times, first time for the extended warranty engine replacement. They did replace it for free with no issues, very thankful for that. However they weren't communicative about the time, not even a rough estimate. They didn't have any loaner cars and I had to twist the service advisor's arm for him to tell me Kia does offer rental reimbursement. Second time I went back for a 6k service, they didn't rotate my tires which is included in the service. I'd say they're good for warranty work and I'm not impressed with anything else. read more

People are nice, but what is the point of setting an appointment if a basic oil change takes almost FOUR HOURS to complete and keep a Healey customer in the dealership for that entire duration. This is not the first time, btw. read more

Have had service done here a couple times now. Thought it would get better but No. Their communication and customer service is terrible!! Tell me my car will be ready on a date then i'm calling on that date with no answer or call back, Multiple Occasions. They had my car almost 6 months and kept telling me it will be ready soon. This Time around it had a simple heat issue, said it would be a day it's been 3! No Answer or call back. And to top it off Emily who answers the phone Hangs up on me when i try to explain the service advisors don't answer the phone. Just Go to another Kia this place is a mess. read more

First of all ... My husband surprised me with a KIA Forte. When he told me to come out to the front of the house, my husband and KIA staff yelled SURPRISE!!!!!!!!! The staff was nice enough to drive my car from the dealer ship to my home to help with the surprise. They were very excited, personable and friendly, they took pictures with me and congratulated me on my car. A few day later we returned to get my car detailed, which they did an excellent job, once again the staff was very friendly and made us feel welcomed, they also welcomed my frenchie with open arms into the dealer ship. The detail was estimated at an hour and was done just before that. I look forward to doing business with them in the near future. read more

Healey Kia - Nice and cleaned - Auto Repair Near Me - Newburgh, New York

To Whom it may concern, My name is Chelsea and I purchased a car at Healey Brothers Kia in Newburgh NY in November 2023. Since then I have had nothing but issues with my 2021 Kia Seltos. My first 4 months of purchasing a Kia Seltos I had some minor inconveniences. The first week I had a nail in my tire which I understand is not under warranty, so I had it fixed myself. My first service was okay, my car was in and out with no problems. A few weeks later my windshield wipers were not working correctly so I figured I might as well replace these so everything is new in my car. A few weeks later I go in for a service and state that my car has been making some weird noises when coming to a stop and sometimes driving, was then told by the service department that my front brakes were at a 30% wear and my back brakes were at a 90% wear, which Is weird because I've only had the car for about 4-5 months. Obviously, I asked if it was under warranty because I had just purchased the car and there was no way I could go through brakes that quickly without there being another bigger problem, they reassured me it was just the front brakes, and nothing was wrong. So, I paid $735 to get the front brakes replaced and was not happy about it..The advisor told me there was a clunking noise which he told me was the tire rod that needed to be replaced. Luckily this was covered under warranty, but he couldn't fix it because the part wasn't in stock. A few weeks later I got that part replaced. A couple months later I am back in the service shop to report that my car has been non stop bucking when I put it in reverse and drive and when I am stopped at a light or stop sign my car stutters like it doesn't want to go, I also had issues with my display radio screen going black, and also had issues when my car would start it was making this weird loud ticking noise. So, I made yet another appointment. Later that day I was contacted that there were issues with my dual clutch assembly and that the parts were not in, and they would have to order it and that they did not want me to drive my car. This was covered under warranty Thank God. I was offered a rental vehicle but stated that they had none and I was going to be placed on a list for the next available one. After the phone call they sent me the multi-point vehicle inspection which had so many red flags and warnings about my vehicle and things that required immediate attention. I thought it was ridiculous. It got flagged for failing wheel alignment, drive and axle boot service, electronic fuel injection service, brake fluid exchange, BG cooling System flush, a transmission flush and a cabin air filter change. Finally, after 2 days they called me back and stated they had a rental become available. After I had left the dealer with a rental, I was rushing to get to work when halfway down the road the maintenance light came on stating it needed immediate attention. It was over the oil change miles by almost 2,500 miles. 25 mins later I made a turn into my job and heard a thud in the back and parked the car and opened the trunk and saw that were was an empty box of miller light and 2 half empty gallon water bottles and just thought I knew It was a quick turn for rentals and didn't think anything of it because I had to get into work. A few hours later I had an employee of mine tell me that my inspection had expired since June. I went out to look and fair enough it was expired so I called Kia and ended up leaving a message to let them know what is going on with this rental. I was left a message to stop by and they will place a new sticker and check the oil levels. Come Monday morning, I was late to work once again because I was now going back to kia first thing to get my rental car serviced. They did an oil change and put new stickers on for me. Sitting in the dealer I was uneasy at this whole thing and why am I sitting here getting a rental car serviced, that's not even mine and yet again late to work. I can't remember who I asked but I wanted to speak to a dealer manager and was told they were not in yet. A few days later my car was done and ready to be picked up. When I got there at 8AM I switched cars and got mine back and everything seemed fine as I drove to work. The bucking was no longer as severe as it was and when I started it the ticking sound was gone. Later in the day I was looking over the service report on everything that was done and fixed on my car and nowhere did it state that anything red flagged on the Multi-inspection report was fixed. Nor did anyone let me know that hey these are a few things that popped up on your inspection that would need to be taken care of as well. About 3 days later when I started my car my engine now shakes when starting and makes all sorts of weird noises, and it is very noticeable and there is a slight ticking noise when the vehicle starts again. This is not normal for any vehicle that has 45,000 miles on it. read more

these people are scammers I changed the myself and they said I needed proof I wanted state inspection they couldn't do it because I didn't tell them check engine light was on .car is 2021 Kia 50000 miles read more

SCAM ALERT I purchased a 2020 Kia shortage 2 years ago from Healey Kia of Healey Brothers with an extended warranty. Ok great right we'll NO A week ago developed a coolant leak no biggie Dropped off at Healey Kia I have a full warranty right Next day I receive a call from there service writer who immediately starts to try and sell me $6900 in service I stop him and ask what about coolant leak Oh he replies you have collision damage to the belly pan that is below the cracked radiator we can't warranty it so it's $1300 for a radiator WHAT I say there's no collision I have no idea what you're talking about He is of absolute no help My wife picks up car next day I immediately look at the car ABSOLUTELY no collision damage only damage is the belly cover is made out of a composite material witch has begun to detach due to the coolant leak I try to contact Scott K who is of absolutely no help I then order a radiator and begin to change it Now I start with my video of car on lift clearly showing no damage then completely disassembling the front of the car taking video and pictures I finally get to the radiator As to be expected absolutely no collision damage I did however find that both top and bottom of radiator blown out from radiator rotting I then attempted to connect the service manager not an easy thing to do After finally getting through he said sorry can't help you ABSOLUTELY worst customer service ever ABSOLUTELY worst warranty ever Out come I repaired it my self for $120 in parts And will be cashing in remainder of warranty Moral of the story stay away from Any Healey dealer and there warranty @@ read more

Got a 'lottery' scratch off from kia in the mail. What appeared to be as if I won a prize, which in this case was a flat screen tv, was actually an attempt to get me to walk through the door. I only won a $100 gift card. But I cant even use it wherever I want. I have to choose from their selected stores. Store websites I never heard of. And that's not all. You get four $25 gift cards. Another attempt to spend money. I spoke to 2 other families on my way out. Both thought they won the same prize I "won" which was the tv. Both disappointed. And both mentioned they'll block whatever number kia calls them from. Dont get your next car at kia. I know I wont. And I'll be sure to tell all if my friends and family not to do the same. read more

Deceptive junk mail seems to promise a great prize by matching slot machine style symbols on a card. It's all just to fool you into going into the dealership, where you will find that, in fact you have to match a confirmation code to a board at the dealer. Fortunately my wife discovered the deception before we wasted our time going there by Googling "Money Carlo" and finding plenty of news articles and posts about people who described being had. Any business that would practice such shady advertising is not to be trusted. Stay away. read more

Healey Kia - Auto Repair Near Me - Newburgh, New York

Always Happy with my experiences at Kia in Newburgh!! Mark M. is always there to help with your needs with a smile! Couldn't ask for better service! read more

If you are looking for a used car you may find a decent vehicle at this place. I'd suggest you go with someone who knows how to deal with shady dealers who won't allow you to get convinced to buy something you don't want. Purchased my vehicle here only after threatening to walk away from the deal. They had advertised one price on their website but when we arrived the sale price was confirmed up until we were ready to buy the car, then they realized the pricing on the website was an error. Talk about bait & switch! Only after standing firm and getting ready to walk away from the deal did we get the sale price as advertised on the website. Had we not been firm they would have convinced us to take a different vehicle that we didn't really want. Good deals can be found here but I'd go with family and friends who can keep you on track during the deal. read more

We had an excellent experience at Healy Kia in Newburgh thanks to Nick Tobar. We had been car hunting for a second vehicle for about one month already, and I can say that this was the best experience we had in the process. We were fortunate to have worked with Nick, and purchased a beautiful and affordable car within our budget. I used to work right down the road from Kia and I have no idea why it took us 4 weeks to finally check out Kia, but I'm glad we did. I work in sales and customer service for years, and because of the field I am in, I do have some knowledge of the auto industry and cars, and so I was appalled by some of the encounters we've had on our search for a new vehicle. We've encountered salesman that have tried to sell us vehicles with numerous issues and then downplay those issues, never received call backs that were promised to us, and at one place when the owner asked us what our budget was, he told us rudely that there was nothing for us there, to lower our price range, and to look elsewhere. What a way to kill someone's hope and what a stupid way to lose a sale. Little did he know, we actually had quite a bit of wiggle room to work with, but because of his attitude and demeanor, it cost him a sale. So we left with dignity and took our business elsewhere. And we found a better and newer car at Kia with the features that we were looking for, and more! At Kia, Nick and the rest of the staff were very professional, respectful, and accommodating. The first time we arrived, we wanted to see a specific vehicle that we saw online, but it had already been sold. Nick took down our contact information, asked us what we were looking for, and said he would follow up with us. And he actually did! He sent us information about other vehicles that could possibly be a match, and in the course of a few days, we made our purchase. All of our questions were answered honestly. It was all very simple. Our car needs were finally met, our anxieties relieved, and we had an excellent customer service experience. Thanks again, for the great service! read more

I went to Healey to sell my Subaru Forrester. The sales manager Nick affectionately referred to his associate Brian as the "Rain Man" of cars. Brian "Rain Man" takes my car for a test drive without telling me and blows the engine. He comes back and starts yelling at me saying "You have to say something man! I almost died!" I replied "The car runs fine for me." They leave it on the side of the road and make me go find it in the dark. Now I have no car and no money. I would leave no stars if that was an option. read more

My father just brought a 2018 Kona from Michelle McKnight, he had a great experience. He recalls her as being a knowledgeable salesperson. He had a wonderful experience. Thank you!! read more

Zero stars for this one. I went in to test drive a vehicle. Wouldn't be ready till Monday, made appointment. Offered deposit to hold, not necessary Nick said. I'd be the first. Returning customer. He called to say car wouldn't be ready until Tuesday. I had spoken to him on the phone twice and an email, receptionist also called me to can firm. No worries I'd be first to drive... Redid my schedule- took off work to go in at 4:30, got there no Nick... 13 mins later Sales Manager Brian walks up " Nick didn't call you? Cars sold" WHAT! No I'm sorry you drove all the way out here, sorry we sold what was promised NOTHING! They only thing Brian did was orchestrate everyone leaving the sales area, including employees! Despicable, disgusting sales practice. Do not waste your time read more

Healey Kia - Vehicle sales, disgusting practices, do not waste your time. - Auto Repair Near Me - Newburgh, New York

Ran a hard hit on my credit! I was shopping around for the most affordable car since I have a long commute. I went in there with a budget and told them that. The original sales guy seemed nice. But they claimed they couldn't meet my budget. Which was $400 for financing a car with some lease payments left over and zero down. Since they couldn't make it I was going to leave. James Barrett the general manager comes over and it went quickly from a pleasant enough experience to frustrating. We talked in circles with me at some point asking him if he was trying to confuse me. During that conversation he said if you figure out what you want and give me a number (which I had done) I can go to the banks, I am bringing up that comment to point out that at this point not been a hard hit. I got so frustrated that I pointed out I was looking to feel good about my purchase like I had previously with my Hondas. He asked me why didn't I go to Honda then. I had not gone to Honda because I thought it would be too expensive, but then thanks to his comment I thought about it and decided I should check it out. I went to Honda where I bought a car worth $3,000 more than the car they were offering me for the amount that I wanted monthly. But during my time there I learned that they had run a hard hit on my credit. At no point had I seen someone in fiancé or had agreed to purchase a car or indicated I was doing anything but shopping around. I had been to three other dealerships for this purchase and they hadn't run my credit. After James Barrett's behavior and finding this out I feel that this place is shady. Buyer especially female ones be wary. read more

This is by far the worst customer service I've come across within the area. They seem extremely nice over the phone but do not be fooled, they will hustle your every penny. They forget to call back and my next oil change sticker is written 2/31/20 yes this is the type of service you're getting. My advice go elsewhere. They will leave you driving with a unstable wind shield, we've been waiting for a while to get a call back, these people have no idea what they're doing. Terrible service. read more

I purchased my 2020 KIA completely online from Healey Kia! What a wonderful experience it was. I am a previous Kia owner, from another dealership, my lease was up and I knew I wanted the same model, the Kia Sportage. I looked at Healey Kia's website and found the perfect vehicle. I selected the vehicle I wanted, customized my payment filled in the next screen, submitted the form and they contacted me right away. I spoke to a vehicle specialist to go over what I wanted in my vehicle and to make sure it was the one for me. I knew I wanted to lease again so they directed me to the finance tab on their website. I completed the online finance application and the finance manager contacted me to work out the numbers. After we worked out the details they sent me the pricing and I sent them my credentials and they did all the paperwork. When they were finished they scheduled a time to bring the vehicle to me. My new Sportage was brought to my workplace. It was just as beautiful as the photos on their website. I signed all the paperwork, got a quick tour of the vehicle and I was finished. The easiest vehicle I ever purchased!!!! After the delivery person left my vehicle specialist called me to set up a time to do a face time call for a more in-depth review of the vehicle. I highly recommend buying your next vehicle from Healey Kia!!!! They made it so easy and there was no stress!!!! Thank you to my new KIA family!!!! read more

The staff is great. Amanda my sales person treated me like an equal not like a sale. It made the process of buying a car relaxed and not so scary. The service department is fast and it was easy to make an appointment the day before I needed service. They gave me a coupon for a car wash which I really need and was helpful. read more

I have 2 major complaints, the first complaint is when I bought our first car from them. After three weeks they told us we had to return the car. My lawyer took care of this issue quickly, you shouldn't have to hire a lawyer to buy a car. Second complaint, I wanted to trade in our first car and buy a stinger from them. Because they (try to over charge) I was force to buy the stinger from a Volkswagen dealer in north jersey. I still bring the car there to service. To have an oil change air filter and feul treatment the car gets driven 3x and fishtail leaving the lot. Don't buy a car here or have a car serviced here. There was a customer ahead of me with a Kia Soul, 6k mile service ..... never seen here car test driven read more

Me and my wife have had our 2013 Kia Rio for about 6 months now and we could not be happier! The day we got it we had checked other dealers prior and decided this place was the perfect fit. We saw other models on the lot but could not be happier they had our beautiful Rio with extra features at an unbeatable price with an amazing warranty. I'm sure all their salespersons are professional and courteous but we were very lucky to get Nick who made the whole experience absolutely wonderful. He was very knowledgeable, patient, and funny. We are very grateful to him and the manager Brian for all their help. My wife is very happy with her Rio and when she's happy I'm happy. I most definetly recommend this dealership to my friends and family looking for a new car. I wish them the best of luck at their new, larger facility being built on 17K. read more

Healey Kia is the best! They have treated me great on my most recent Sorento purchase. They have sold 4 cars to my family so far. We even bring our 1992 Ford pickup in for service. Fastest alignments anywhere. I love James, Steve, and Larry as they have always been great. read more

Running a very misleading lotto game. Speaks to the character of the owners. "Won 5,000" translates to a broken smart watch from China. It's sad that they feel this is ethical. read more

Financed my first car here thanks to Justin Vandyke and Manny Aviles. They were very great with helping me I was very comfortable and satisfied with my purchase they answered all the questions I had. I recommend Healey Kia of Newburg. read more

Theses guys are awesome, like friends from school or your favorite bar. Walked in knowing it was time for a new ride and drove away in 2 hours with a car. Quick, professional, good group. I had a blast. read more

Healey Kia - My new Ghost Rider - Auto Repair Near Me - Newburgh, New York

Too high and mighty but willing to assist if they know what's your hand. They know the game and won't bother. Many phone calls to get you in but rather let you go. Good sales people but Not Sales Rep. Respectable and Courteous and well manner. Will purchase in the near future. read more

Scheduled a test drive a week ago. They texted 10:45 in the morning to come in for the test drive. I arrive at 11:15 and they said that it's not available to test drive. read more

This dealership was supposed to be the better Kia dealership than the one in NYACK. I took my car in over a month ago for two issues. One, they fixed but I had to prove myself (different topic) The other was regarding the remote start and how I cannot adjust the heat from the app no matter what I do. This is the second time a case was opened with Kia direct. This dealership told me the same thing the last dealership told me which was they would contact me when they had an update from Kia. That was over a month ago. I called yesterday and the rudest person in the world, who kind of knew what was going on, transferred me to someone's voicemail. I left a voicemail and no one called me back. I called again today and was told someone would call me back and guess what? I'm still waiting. I messaged this dealership on Instagram and to no ones surprise I received no response. I'm starting to think this is a joke. My issue isn't a big deal however, this is a 2021 Sportage so there should be no issues. And now this is a matter of principle. One thing is for certain, I will NEVER lease a Kia ever again. read more