In and out in 15 minutes. Didn't go 'hard sell' on anything and were quite pleasant. Samuel took…read moregood care of the car and very easy to deal with -- made sure I had the right coupon on my phone and reset my alerts. Great job Sam!!

The recovery and customer satisfaction efforts are underwhelming to say the least. On Wednesday,…read morethe Newburgh Manager called me and left me a voicemail to call him. At 530pm I called him to get an apology and affirmation that he read my review. He wanted me to stop by before close of business so that they could inspect my car. When I said that I am not near Newburgh and I won't be able to make it. I was told to go to the Middletown location the next day. Not asked, told. The manager didn't listen to anything I said but rather needed me to go to a shop on his terms. Instead of asking how they could make it better or what I was looking for, I was told what they were going to do. Instead of asking when I was available or what worked better for me, I was told when I needed to go. I reached out to email I was provided in this thread twice since the call with the manager, to no response. So that's it. Valvoline reached out and did their part, the customer is disgruntled and efforts cease. Clap, clap, clap. At this point I was have felt more pacified by a refund or voucher for a free oil change. One of the worst oil change experiences, top five in worst customer service escalations and resolutions and the top when it comes to dissatisfaction on so many levels. Go to local mechanics or even car washes that offer the SAME service for almost $50 cheaper.

Friendly staff, but 11:00 appointment for a basic oil change and the car still had not been pulled…read moreinto garage to start oil change at 12:30.

If I rated this place back in April when a mechanic by the name of Joe was working there I would've…read moregiven this place 5 stars. However now that a new store manager came in place the service and quality have tanked. The new manager was dismissive inattentive and appeared to be bothered when I asked questions about cost of tires. He even seemed to be happy to fail my car Inspection and pressure me into tire sales after a long wait. I went to another place to buy tires and passed inspection. Poor customer service try someplace else.

I had a great experience there and have no complaints. I bought 4 tires and had the alignment done…read more- the service was done relatively quickly and the price quoted/what I actually paid was much cheaper than many other quotes for the tires I purchased. Should something negative happen with one of the tires or if I discover something that wasn't done properly, I will revise this review.

Very unprofessional. I had ordered a rim with these people because they had told me that my rim was…read morecracked. I put a down payment and told them I'll be back on Friday from vacation(this was the prior Saturday. I come back and my rim was not there. Probably not ordered either. Now I am unable to drive anywhere.

Do you know that feeling when you are on the highway, far from home, and all of a sudden your car…read morestarts making a horrible shrieking sound? I hope you don't. It's a terrible feeling. But should you ever find yourself in such a spot, the answer is simple. Slow your roll. Exit the highway as soon as possible. Find a mechanic to patch you up and get you back on the road. Oh yeah, and pray to god it's not Saturday, since most reputable mechanics take their weekends off. Well, on a recent Saturday such a fate befell me and my poor Mazda5. The car is old, but in good repair. It's serviced regularly, and just recently got a clean bill of health. So that brain twisting screeching sound was really quite a mystery. Did I mention I know nothing about cars? Still, I pulled into a nearby Denny's to look under the hood to see if anything was clearly broken. I looked under the wheel well to see if some piece of metal snapped. And I saw nothing. So I hopped on the Yelp app and found that the Meineke next door was not just open, but also well reviewed. The team there saved my life. Not literally of course. As it turned out, my life was never in danger. But they were able to get my car on the lift, and take it out on road, all within about an hour of my showing up. They determined that it was nothing. Maybe it had been something. Whatever small piece of road debris had gotten into the wheel well, had apparently worked itself out. They could have told me something was wrong with the bushings. I could have been taken for hundreds of dollars at that moment. But instead, they sent me back on the road with a smile, and refused to take any money for their time. Sure, they didn't actually fix anything. But their trained eye gave me peace of mind. And that's worth a lot. Thank you random Meineke. You guys rock.

They saw me at the end of the day which was cool, but I came in for a tire that keeps going flat,…read morelow brake fluid, and worn pads/rotor. I ask if they found the hole in the tire and they tell me it's the TPM sensor and it's gonna be expensive to replace. I've been filling the tire up with air every 2 days for weeks. Either they didn't even look at my car or they don't know what their doing. If you don't got time at the end of the day to look at my car that's fine, but don't lie to my face. *Update* Went to another mechanic and they said I had a bad tire valve stem and replaced immediately.

You got to get your car clean. You just want items to work. This location helped me to get my car…read moreclean and their equipment worked. I didn't have too much interaction with the employees so I have to stay focused on the location. When you live in the Northeast if you want to keep your car long term, sell it, retain a little value then you will have to keep it clean during the winter when the chemicals are put down on the road to melt the snow. So they'll be seeing a lot of me and I won't have to go out of my way to avoid this location, this is in value-added location for me.

I think it was very fast, I really like the experience of staying inside the car while you get to…read moresee what it looks like going through all the machines for cleaning the exterior of the car and the workers seem kind. I do like that. They have some type of membership where the first month is 50% off and it's the same price of a single wash which is $30 and after it will just be $59.95 for unlimited watches, including the free use of their vacuums. What I didn't like was that they do not clean the inside of the car it's only exterior. ntering into the car wash it just seemed a little overwhelming looking like there was many ways to go, and some of the labeling made. You think you needed a membership already in order to go through certain options. The car is still a little smudgy, but you get what you pay for.

Went here earlier today for windshield wipers. The employee was beyond helpful, and she even…read moreassisted with putting the wipers on the vehicle! She was so kind, I wish I would've gotten her name! Will def return for all my vehicles needs and would recommend this place!

Peter was super helpful there, give the kid a raise I swear. He assisted which a battery for my…read morecar, switched it out for me and all in the blistering cold. Went above and beyond. Really would only go back here for Peter.

Super thorough and kind staff! Car runs great and price for service is very reasonable.read more

Traveling from NJ to home in VT, had exhaust break. Stopped into auto shop. Wonderful place to do…read morebusiness. Took us right away and got the car fixed so that we could get home. Speedy service and very courteous.

All I wanted to do is bring my car in to have two tire studs replaced on one of my wheels but I was…read moretold because I knew this place existed and I chose to go somewhere else to get my tires put on that they won't help me out. My family and I were going to start using this place regularly for maintenance and repairs of my car but the attitude I got has made me put them out of consideration for future business.

Kevin and staff are very professional; they get to the root of the problem and efficiently…read more I had a problem with a tire that had a bolt in it. Fast service and very honest. I am glad I found a reputable mechanic in the greater Newburgh area. Thank you so much.

Great service done right the first time…read more Have been going there for oil changes, brakes and other repairs and have always been satisfied with the work. Highly recommend them.

considering I just went to this place and my oil indicator…read morelight just went on I think it is safe to say they do not put oil in my car - stay away!!!