I had a double blowout on 84 three hours from home . I was able to make it off the highway and…read morerolled into Greatway Tire. They took great care of me and got me back on the road at a fair cost . Being stranded and somewhat desperate from out of town put me in a vulnerable spot . I very much appreciated quality service and fair price ! If I lived close I would 100% use this shop .

Yesterday July 27th 2023 I had a blowout on the expressway the Newburgh New York exit and came to…read moregateway tires there was a nice gentleman there who helped me with my tire name Jacob I would like to say he was a nice wonderful employee and I want to say I appreciate him and may God be with him and all those who are kind and generous like him thank you sir and thank you gateway tires for your help 3 Stars

Went in for a NYS inspection and found out that I needed front struts and wipers. I left my car…read moreovernight and it was repaired the next day without any issues. Great service at a great price and the staff was very friendly and accommodating at the same time. Couldn't ask for anything more.

I'm writing this review as a former employee who wants to offer insight for potential customers…read more During my time working at this mechanic shop, I witnessed several troubling practices that customers deserve to be aware of. There were instances where parts were charged for but never actually installed. In some cases, unnecessary parts were sold to customers who didn't need them, and at times, the work billed was not fully completed. These practices were not isolated or accidental--they happened frequently enough to be considered routine. Additionally, the shop often lacked qualified technicians to perform repairs properly. Corners were cut, and customer vehicles did not always receive the level of care and attention they deserved. I'm sharing this to encourage others to ask questions, request to see the old parts that were "replaced," and to get second opinions if something doesn't feel right. Your safety and your wallet are worth protecting!

I went to Juan to get a valve cover replacement since he diagnosed the pvc was bad everytime he…read moreopened the motor cap it went away but the car had a whining sound.This would be the third time I get my car service at this shop.I bought all the parts from fcp euro oem valve cover and spark plugs ,coil and a starter.He gave a high quote but I thought WTF the shop is close to me and they stand by their work.The car was there for almost two days.I paid Juan cash,tipped the mechanic and took my car.After driving it for about 30 minutes the same noise was still there.I went back and spoke to Juan and the mechanic and they both looked at me and said "we did everything the way it should be done- probably the pvc came defective".I told him "this is a brand new valve cover not a used one, ok I'll call and get another sent out to me and return this one" He asked me if the company will pay for labor -- WTF.. Basically telling me I would have to pay for the whole job again.When I ask him what he meant he told me his mechanic has to work on the car again which is about 5 Hrs of labor which was the same price $700 not to mention the $1100 he initially charged for the whole job.He was very dismissive and didnt want to stand behind his work or guarantee it .Absolutely absurd! This is not how a business should conduct business. I could of taken it anywhere else for half the price. I had to take it to my mechanic and pay again for the job to be done the right way... these guys at elite are clowns. Guess what my mechanic found out .These Fucktards at ELITE AUTO WORK knew exactly what they did and never told me a thing.The mechanic snap one of the screws in half then tried to take it out with a tap and snap that inside trying to take the screw out and left that inside.He then put silicone around the new valve cover,cut an old screw or put the same one he snapped with silicone.I guess he put silicone just so it would look like it was screwed in.Instead of just taking out the screw and the tap that he broke. This would of never worked with all the pressure inside the valve cover when the car is on.So basically you charge your consumer double for your mechanics incompetence & dishonesty. Do yourself a favor and go somewhere else. I would give zero stars.I posted pictures of what these guys do at the Elite shop.--- **consumer Beware**

Juan is honest, and reliable. He gets the job done and he's a humble guy. I will continue to go…read morehere for all my car repairs and maintenance. It's a pleasure being able to have him in the area! Thank you Juan!

Had an appointment for 10am, but they are extremely busy so didn't get in until almost 11am…read more Service was good, they were very fast once they got started. Definitely a value for the price. They are extremely short handed and could definitely use another tech as well as someone to answer the phone. While I was there, they had several missed calls. Overall feeling: You will get great service, if you don't mind waiting.

I needed a alignment it was the only place that took my truck my size. Only for them not to do…read moreanything or try to help at all. I can go over 40mph so it took a hour there in back roads and a hour back for nothing. Very unprofessional and would never recommend!!!

They were more than accommodating Broke windshield wiper…read moreblade from snow storm a couple of months after winterizing service for my car Took me in without appointment right after I called Replaced wiper No charge for it In out done Quickly friendly professional service

Our power steering was acting up so we had the whole system replaced. When we got the car back it…read morewas extremely loud so we brought it back again to get the belt adjusted. The second time they worked on it the noise was better and it seemed to be okay for small local drives. Once we took it on the highway, the belt broke off, coolant exploded and we lost power steering because the belt broke off the track and the car overheated. We brought it back a third time and they fixed it again but forgot to refill the coolant. The incompetence was unbelievable. This place seems legitimate but it isn't. You should go anywhere but here.

Good service Good owners They work with you and are honest . I had brake work done It was done…read morecorrectly and no problems.

I called Middletown Auto Repair mid-morning and spoke to Chris. I asked about brake service for my…read moreSUV. After taking a few key pieces of information, Chris said he'd call me back within the hour to let me know how he could help. As promised, within the hour, Chris called and asked me to bring in my vehicle. He and his team took a look and were able to replace my brakes. I was in and out of the shop in under an hour. The work was exceptional. Chris was wonderful to work with. The level of customer service was remarkable. I will definitely be back for any future needs with my car- routine maintenance or otherwise! It's not often you find an honest mechanic. I highly recommend Middletown Auto & Repair!

Great shop. Honest and reliable owner and staff. We go here for everything. Frank always says to…read morebring the car in within a few days when we call. Always busy, but fits us in. Wouldn't go anywhere else! Ignore any bad reviews. Cathy and Anthony Greene

Finally found an Honest and Experienced shop that I can trust. Frank fixed my 1964 Chrysler that…read morenobody would touch. Frank is a Stand Up Guy. Patriotic and straight forward. I highly recommend Riff & Sons for all you automotive needs. Late model and classic.

We have been customers for a long time! Honest, thorough and detailed. They have worked on all of…read moreour cars, Japanese and American, with the same approach. Highly recommend!

I took my VW in for a power steering leak. They charged me $586 to fix it , yet after a week I…read morerealized my car wasn't fixed. I took it back in and they said it was going to cost me ANOTHER $1900 to fix the leak The mechanic said he never had seen a leak like this before. .Say what? What about the first time.? Aren't there UV dye kits to spot leaks.? Isn't this your job? If a mechanic doesn't know what they are doing then I think they should send you elsewhere , not keeping charging you until they figure out the problem! At least they should of reimburse me the $586 for work that In actuality I didn't need. At The Village Shop it's strictly amateur hour (and expensive hours at that!) * Michaels response to my review is sorely lacking. He or none of his team told me the extent of my power steering leak when I initially took my car in. I paid $586 and they happily sent me on on way with only fixing what they "thought" was wrong. At first, the secretary at the Drop Shop told me they couldn't find a leak. This kinda goes contrary to Michaels statement about l"eaks everywhere". If there were , how come nothing was said in the first place? Somebody is not on the same page .It seems suspicious at best and totally unprofessional at its worse.