My first experience with Firestone was great. And so I gave it a 4 star review. My next…read moreexperience and my wife's experience went down hill from there. Now I am forced to give them a 1 star review. First, with my experience. I took my Hyundai Accent to Firestone to flush my engine with coolant on 6/10/25. Firestone performed the service and I left satisfied. Then I took my Hyundai back on 7/24/25 because I my AC was blowing hot. Charlie told me I needed a new AC compressor, which would cost $1,744 plus the cost of $300 for Feon. I didn't order the new AC compressor. Instead, I took the Accent to the Hyundai Dealer on 8/4/2025. They stated I only needed a pressure valve screw that had came loose on the bottom. They replaced it and just charged me $758 for the Feon plus labor. When the Hyundai dealer checked the coolant, they stated that it was clear and had only water. They wanted to do a new engine flush and fill it with coolant. I said no. I already paid for coolant with Firestone. I took the car back to Charlie and he stated the dealer is lying, that Firestone put coolant in the car. He refused to even look at the car to see what I was talking about. Second, my wife took her Mercedes Benz to Firestone on 8/9/25 to replace her front & rear brakes and rotors, and install a front ABS sensor. Firestone did the work but Charlie said she had to order the sensor, which she paid for in advance. She paid a total of $1,429 for the work. As she was driving the Benz, she heard noises coming from the rear tires. She took the Benz back to Firestone on 8/28/25. Charlie told her she had to pay to have new rotors installed because the mechanic only installed break pads. Charlie wanted to charge her an additional $1,000 for the new rotors. Instead, she took the Benz to the Mercedes Benz dealer. The Benz dealer told her that old rotors were never replaced on the Benz and that Firestone used sub par brake pads. She had to have new rotors installed and the break pads that Firestone installed replaced also. My wife paid TWICE for the same work. The Benz dealer gave my wife the break pads that Firestone installed. We went back to Charlie at Firestone on 9/2/25 to get a refund for the work that Firestone did not do. Charlie gave her a credit of $419.53 for the ABS sensor that was never installed. He refused to take back the brake pads that Firestone installed. He claimed that my wife never requested rotors and when he asked to installed them, that she declined. He stated he had a video of her declining the rotors. I asked to see the video but he refused to show it to us. Then he claimed that the mechanic who worked on the car, heard my wife decline the rotors. Charlie claimed the charges are for labor only and not for the rotors. We disagreed because the invoice clearly showed that she was charged for the rotors. We called the Firestone Corporate office on 9/3/25 and spoke to customer rep Larry. Larry took our complaint and gave us a file number. He stated that he would submit the complaint, an area manager would review it, and we would get a decision by email within two business days. As of this date, 9/26/25, we have not received any communication from Firestone Corporate office regarding our complaint. We then filed a complaint with VISA and requested a refund of the $1,009 that my wife was charged for the rotors that were not installed and work that was done improperly. We are highly unsatisfied with the work that was performed on our vehicles and do not recommend Firestone for any of your auto service needs.

Nasty service agent named Edwin - abrupt and dismissive. Didn't take the time to tell me why he…read morefailed my inspection (my car is only 5 years old and 70,000 miles). Told me to go somewhere else. This is after I spent $400 on maintenance, alignment and new tires. Absolutely the most rude man ever. I won't return now that they have this new management. I always went to Charlie before who was honest and kind. Wow. They hired the wrong people now.

My experience was absolutely terrible. My scheduled appointment was from 8am-9am, me and my father…read morearrived at 8:15am and waited until 8:30 to find someone to help us as a nearby Auto Care employee was "guarding a spill" in a nearby aisle. Diego was nice enough to help us get checked in and he told us that it would take around 45 minutes. We left the store and returned around 40 minutes later to see how everything was going. We returned to the parking lot to find my car parked differently than how I left it so we walked inside excited to see my car completed. WRONG!!! After It took us another 5 minutes to find someone to help us they told me that they were unable to put the tires on my car, they said they couldn't chance taking the lug nuts off my car and damaging the vehicle. Mind you I hadn't received a text or a call explaining the issue prior to me returning to the store. To top it all off the employee put the tires in my truck and basically told me that it was my problem now because I paid online. The employees were so pre-occupied that they couldn't even give suggestions or sincere apologies. I will absolutely never EVER go back to get any work done. Shame on me for thinking Walmart could ever exceed my exceptions.

We had a tire blow out due to lack of simple maintenance on Rt17 near here. I do not remember the…read moreguys name but he stayed late to help us and was a joy to deal with in a traumatic situation.

ECS Auto Stores is a one stop shop for performance, custom and Race parts. They have a large in…read morehouse inventory and special orders are only 1 to 3 days away. With their long time experienced sales team, you can expect the right answer to your questions and the right parts for your vehicle.

great staff very knowledgeable and kind very big dirt track selection pop al the shock manread more

I took my car in right before Christmas because my car was making a loud revving sound just for…read moregoing 15 - 20 mph. They tried to charge me $632.00 for some kind of seal for a catalytic converter. I told them I could afford that right before the holidays and took my car someplace else. The next mechanic said it was my exhaust and that if it had been anything as serious as they claimed it was my check engine light would have come on. Worse than that is they didn't even put everything back together properly when I refused to pay what they wanted to charge!!! Very dangerous, I'm NEVER going back there.

They put my timing belt on wrong (off by a tooth). Car ran like crap, drop the car off three times…read moreso they could make it run better. They couldn't fix it, told me it was my trans so went to the dealer (have a lifetime power tram warranty) dealer gives me paperwork stating " customer just had timing belt replaced as per sticker on car and car misfiring due to timing belt off by a tooth!" Take car back to Ricks with paperwork. They finally fix it the right way. When He calls to say my car is done I ask Whis going to pay me for the $100 dealer diagnostic fee and his response was " who's going to pay me the six hours labor it took to fix the car, I said who ever did the belt wrong in the first place! What kind of business is that? Called and called for a copy of my paperwork stating they repaired it and all carmine can say is Ricks on vacation! Must be nice. Hope he didn't void my lifetime warranty! Time will tell next time i go to dealer. One other time I supplied calipers n picked up truck, pedal went to flooor. Looked all brake fluid on ground, called rick he said I'll pick it up. Went to get truck he charged me towing (his tow truck) and told me a part of the calipers was defective. Guess what part he said was defective........the copper washer. Hahahaha really. I found a new mechanic now. Good luck doing business with Ricks Auto

Always come here to get my oil changes. Fast, friendly service. I'll admit they are way more…read moreexpensive than other places but the customer service is always stellar and that's important to me. I would recommend. 10/10.

Really fast service for oil change with very nice diligent employees! Ive gone to a lot of…read morevalvolines and I will make sure to go out of my way for this location because I know they'll do a good job. Thank you!

I don't think it's a coincidence that my car didn't have any problems before I started going to…read moreMidas and stopped having so many problems after I stopped taking my car there. The years between there was issue after issue. Every time I wondered aloud what might be happening to the car to depreciate so suddenly and badly, the guy at the front desk would always say things like there are a lot of potholes in the area or New York uses a lot of salt on the roads causing wear and tear. It still didn't make sense to me as someone who has always driven area roads in NY, but I took their word for it. When I started getting second opinions and they would say something I had just paid thousands for at Midas looked bad or even worse than when they previously saw my car, I realized Midas might be the issue. Midas doesn't reply to messages about fixing any issues they've caused. And, you have to wait all day for even the simplest service there, such as an oil change or inspection. There is always some excuse that there was an emergency. The guy at the front desk is a good talker. Midas will woo you in with excellent work and customer service your first visits, but they then turn to garbage. If you're like me, you might give them a benefit of the doubt because of how great everything was before. Don't be like me. Find somewhere else to service your car. You'll save Yourself thousands.

My daughter went in for a routine oil change and NYS inspection. What should have been two basic…read moreservices quickly turned into an attempt to charge her $1,155 for additional, unnecessary work. When she declined the extra services, she was then told her car would not pass inspection and that she needed new tires and a rear windshield wiper. So she took her car to our regular mechanic for a second opinion and were told her tires had at least 10,000 miles left on them and that the only thing needed was a rear windshield wiper and the inspection. The total was nowhere near $1,155. This experience felt misleading and extremely disappointing, especially toward a young customer. I would not recommend this shop based on what she experience.

Stay FAR away from this garage. A mechanic at this garage clearly has anger issues and verbally…read morethreatened me. I had never used this garage before this incident. They happened to appear on Google as open on a Saturday, and the garage I normally use is closed on Saturdays. I just dropped my car off for an inspection (literally--hours before writing this review). They said the car should be ready to pick up within the hour. I didn't anticipate any issues with inspection, but you never know if there's something wrong that would cause it to fail. That being said, I'm fairly knowledgeable with basic car maintenance and can tell when I'm being scammed. I received a call less than an hour later, with the mechanic (whose name I didn't catch, he appeared to be the only mechanic working at the time, latino guy in his 30's) saying that there were a number of issues with the car, ranging from suspension, to power steering, to who knows what else, and that they weren't "even going to try to do an inspection until we get that car on a lift." This set off a bunch of red flags. I'm not a mechanic, but fairly certain none of these things were true. I said on the phone, "no thanks, I'll just come and pick up the car." I swing by about 30 minutes later to pick up the car. When picking up the keys, the mechanic gave me the riot act. "The car needs this, and this, and your pump is going, and your belt is going to snap..." etc. Since, ostensibly, he "didn't get the car on a lift," I'm not sure how he was able to diagnose all of these problems. I said, "OK, thanks," took the keys, and left the office. The mechanic proceeded to also leave the office and follow me out to the car. He said, "I think you're f**king disrespecting me, walking out of the office like that." I said, "no, sorry, I said thanks." He said, "You know, I could've f**king scraped that inspection sticker off of your car, don't walk away from me when I'm talking to you." I said, "I'm going to put this on Google and other review sites, you're being threatening." I then got in my car, and he proceeded to open the back door of the car and yell, "you're f**king disrespecting me, I'm going to kick your a**." I said, "please close the door or I'm going to call the cops." He closed the door and I drove away. I don't think I'm going to file a police report because I'm not sure what good that is going to do here, but I IMPLORE you to avoid this garage AT ALL COSTS. I sincerely believe that this mechanic may end up hurting someone.

This place has the worst service I've ever seen from any company. (Not returning phone calls,…read moreyelling and hanging up on you when they do answer). The value will leave you broke, this buisness did not disclose charges that were accruing and are clearly here to scam you. We lost thousands. Do not come here, and if your car gets towed here, pay whatever it takes to get it out of there as soon as possible.

As a repair shop owner I have dealt with just about every auto parts supplier in the NY tri-state…read morearea and AutoPart International (API) is probably the WORST that I have ever had the displeasure of doing business with. Their prices are much higher than most other retailers and when I brought this to their attention, just as I would hope my customers would let me know when my prices are off base, they told me that they would work with me when their prices were higher than other suppliers. Well, after I did bring this to their attention a few times, I had a manager get on the phone and tell me that I'm a "pain in the ass"! I could have, and should have, just called my other suppliers but API *asked* me to give them a chance to make the sale to me by bringing price discrepancies to their attention which was all I was doing. I was always polite to them. They also often got my orders wrong and we got more failed parts (parts that did not work, right out of the box) from API than from any other supplier that we have worked with over the past decade. Fellow shop owners, avoid API, and for the DIY'er please look elsewhere, you can get higher quality parts, for better prices from just about any other auto parts retailer in the area. I have only worked with the Middletown, NY store but the managers here do not know how to run a business!

After a long waiting line, it took 45 minutes for a so-called "quick" lube. There were only two…read moreguys handling the two lanes, and one kept on stopping work to do the intakes. As for lack of attention, he put the new sticker showing my due date next to my old sticker, instead of removing it. Then, when I tried to pay for my oil change, I was informed that there was a surcharge for using a credit card. This is against the law in New York state. Never again, never again. This place does not value customers, is horribly understaffed. As an added attention to lack of detail, the windows you can look through to see the cars being washed were coded with an obscene level of grime on the inside. As a result, you couldn't see clearly the cars that were being washed. If it's that filthy in the room that they're washing the cars, how clean are the cars getting?

guess they don't care about reviews paid for what i thought was supreme ya supreme waste money wipe…read moredoors dirt then half wipe windows and mirror joke. they ripped my cousins door into the building then tell you not responsible for damages

I was very pleased with my experience using this business recently. I've been to the 211 location…read morein previous years, but this was my first time at the Dolson location. I needed four new tires. I know next to nothing about tires. Large purchases regarding things outside of my wheelhouse can be daunting lol The employee who met me at the front desk was great - with a glance he knew the size of tire I'd need, pulled up the options for brands and prices for me, explained the differences between them so I could make an informed purchase, and not 20 minutes later I was done and heading home on four new tires. Can't ask for better than that :) We won't hesitate to return next time we need tires.

Easy, fast and friendly. They were pretty busy. Went in to get my tires filled and they got it done…read morequick! Thank you!