I am always amazed by the staff and the manager Rob at this location. Went in for 4 tires and knowing I needed brakes and rotors. They did not try and sell me anything I did not need. Work was done in timely. Rob is always friendly and professional with the customers and staff. He is a true asset to the store. read more

not very happy with my last visit to Mavis in Monroe NY , I went in there for a warranty issue with my shocks and they fixed the shocks at no cost no problem but ask them about another issue with my ABS and when I left the business the brake light stayed on and it was not on before, they gave me a high price to fix my ABS and said the reason why the brake light was on was because of the ABS. Again my brake light was not on and Mavis was the last company to install my brakes. very disappointed with this company and for years have been a dedicated customer. I just felt they're taking advantage of a senior citizen that is disabled, very disappointing , right now I feel like I can't trust this company And that's a shame read more

Keith was amazing and accomodating! My appointment was a breeze. in and out within a half hour. How refreshing that they look out for veterans too! read more

I brought tires from here for $650 and less than 3 months later i get a flat tire..that's understandable it happens but when I called to get it repaired the very rude manager told me because i didn't purchase a warranty I had to pay .. sooo in under 3 months and over $600 spent there's no professional curtesy ????? So I ended up going to discount tires who fixed it for free !! even though I didn't purchase the tires from them!!!! Stay away from Mavis read more

Service and quality was overall excellent. Peter had the tires I ordered ready when I arrived, and they took my car right in and got to work. Peter also suggested I replace the battery and brake pads, which I already knew I needed, so they weren't trying to upsell me unnecessary work and I felt no pressure. Tires and alignment ran me less than 1k and I swear the car handles better with the new Uniroyal Tiger Paws. I will definitely come back here for my next set of tires. read more

Made a 12 pm appointment for 2 tires. Didn't take my car in until 130 pm. It's been sitting on the lift for over an hour with no wheels at all.​ read more

Let's begin with saying that the experience I had with Mavis was fair. I made an appointment which I highly recommend! Although I made the appointment with Mavis at 11:00am for four tires and an alignment I received my vehicle at 1:48pm. The gentleman at the front desk by the name of Parker was very helpful and kept me updated throughout the process. Me personally I feel that the store manger could have sped up the process a bit instead of focusing on different tasks.If you would like an affordable tire discount spot and have patience on waiting I recommend Mavis. If you need speed but a bit more money I recommend Tire discount. read more

Mavis Discount Tire - New All season tires. - Auto Repair Near Me - Middletown, New York

The worst place to go for anything I paid for 2 tires and they put on one tire and are saying they don't know what happened and can't do anything about. Would not recommend to anyone read more

Prices are good but they ask you to make an appointment for 9:30 in the morning you get there at 9:30 and at 1:30 you nowhere close to being done so in reality to save $100 I'd rather spend an extra $100 and get on with my day by going to another location read more

Incredible service from the team; helped me out after getting a flat on route 17 with ultimately a full set of new tires; the team had the tires we needed for Tesla Y and gave accurate estimate of cost and time to repair; did it all same day and squeezed us into the schedule knowing we were stuck; they did a great job overall; we initially went to Walmart Tire shop which was a big mistake; the team at Mavis took great care of us and we highly recommend them! Thank you Mavis team! read more

scheduled 4 new tires Leon got me in and did most of the work very caring knowledgeable Issac to was great both should be managers. fast and courteus read more

First time coming to this Middletown, NY location besides going to your Monroe store when I'm not working and I most say Tino the store manager was extremely professional, friendly and very helpful with my needs for my car. So safe to say I will be coming to this location on top of going to your monroe location also. Keep up the great work Tino. read more

Mavis Discount Tire - Auto Repair Near Me - Middletown, New York

I had a flat tire and was driving on a doughnut, so I called yesterday to see if they could fit me in. They told me to come in the next day and when I asked what time they said I didn't need an appointment, to just come in between 8 and 3. I arrived at 9:30, bought two tires ($424, which seemed high, but I was not in a position to dicker), was told it would be two hours as I was seventh in line. I sat for three hours while they took care of everyone else, including people who arrived after me. When I questioned them, their response was, "those people made appointments so they take precedence over you.") I pointed out that I had requested an appointment and was told it was not necessary, and was basically told that was a me problem not a them problem, but I was up next. When two cars were taken in after I was told I was next, I requested my keys and left. read more

Criminal. Had a screw in tire and was heading to the shopping plaza where Mavis is located. Charged me $45 for a patch, wasn't told their rip off price prior to service. Stay far away from this place. Go to Tire Discount Center down the road. read more

PLEASE PLEASE do not do business with this company. The low ratings that they have are well deserved. Im not talking about the people at the store but corporate and customer service. I got pricing on the phone from corporate who then sends the invoice to the store. I ordered tires for 2 vehicles and both estimates I received on the phone were almost $200 more when I got to the store. They tell you on the phone that mounting and balancing are included and the price I Was given is "out the door". Then at the store they try to charge me $80 for balancing and $14 for tire disposal. I asked several times to speak with a manager and was told that a manager would call me by 1PM and of course no phone call. I called back in and was then told that managers dont talk to customers and the customer service rep told me the manager reviewed my case and couldnt do anything. Just a TERRIBLE experience all around. How can a manager not be available to talk to a customer? If I ran my business this way Id be fired. I'll never step foot in Mavis again! read more

Starting with the positive: Ordered 2 front tires to be mounted, had wheels aligned and since I was there and it was on the rack I had the oil changed. A shorter wait than I expected for all services. Was greeted in a courteous and professional manner. Asked and received discounts for coupons I did not have. Was satisfied with final price for all services. Drive home less than a mile. Next day drive about 20 miles then waiting for a light I got a "low oil pressure" error message. Never saw that on my car ever, not once. Pulled over immediately and checked the oil, it was full. Drive over to the Mafia where service was performed, about a mile. Message continued to appear when stopped at a light and in drive. Presented problem to man at desk after parking and turning car off. Again I checked oil and it was fine,checked under car, no leaks. After I had brought the car in and they started I was given a list of things they recommended to be repaired. Struts, brakes etc. things I was not interested in them doing, there was no mention of anything to do with oil pump or anything that would cause an oil pressure drop. When I came back they just wanted me gone everything they suggested could be the problem was because it was an old car (2005) "these things happen sometimes when the oil is changed". Nothing they thought could be the problem was something they offered there, so they said. They wanted me to be gone, not much interest in anything I said, so I left and will go to a real mechanic. read more

Had an appointment today to change a tire, was quoted a price and as soon as I pulled into the parking lot I received a call from Chris stating that he was cancelling my appointment as he was to busy. He offered no other rescheduling option. There was literally a spare tire on my car and had already come 30 minutes to this appointment. I called Dolson Tire & Auto immediately after and told them the story .. they were not surprised. Thankfully Dolson Tire & Auto were were able to help, no problem. This place obviously has 2 1/2 stars for a reason.. unfortunately was stuck on a Sunday. Typically I would go to Tire Discount Center (76 Dolson Ave) but they were closed. Thank gosh for Dolson Tire & Auto (178 Dolson) both with 4+ star ratings and do not cancel appointments ... DO NOT GO HERE!! read more

Chris, Shane, and Jose really know their stuff. They talk to you like you're family. The prices are reasonable and they will save you any dollar they can. Will continue going to this store for future automotive work. I needed new axles but was having financial issues. They have this flex shopper option worked best for me in my situation. My BMW feels amazing again. Highly recommend. read more

I waited to post this review for a good amount of time. This place caused the largest migraine I think I've ever had. They put the wrong tires on my boyfriend's car. How does that even happen? The word tire is literally in the name of your establishment. They fixed their mistake but only after giving us a hard time. We reverted to a one car (my car) household for a week when we both worked full time jobs with different hours outside the home during a pandemic. It would have been easier if he never had a tire replacement and we never came into contact with Mavis whatsoever. Two thumbs down. Do not go here. read more

I came in with a slow leak in my tire. The gentleman took my car in right away and found the source of the problem, a screw! Fixed the tire and I was on my way in no time. Would recommend this business to anyone in need of tire service! read more

The Good: I have 4 new tires that I wanted. They are quiet and ride well. The Challenges: I had to order the tires I wanted. They came a day later than I was told they would. I called ahead to confirm they were there, arrived with the car at 12:45 pm and said I would wait. They pulled the car in around 3:30 pm and finished installing the tires around 4:30 pm. The final price seemed high. I determined that they hadn't given me paperwork for a $70 rebate that was factored into the quote. I was informed that I 'should have told [them] I wanted the rebate.' I questioned that and got an aggressive 'yup' response. That is when the manager (I assume) asked that person to leave and finished the paperwork for him. They didn't torque the lug nuts with a torque wrench. They used the impact gun until it stopped. I chose to fix this myself as I was very tired of waiting and found them to be 10% tighter than the specs call for. Not terrible or a risk, just avoidable. I also had to put my spare tire away myself. It was just thrown into the trunk. Had they looked in the trunk they would have found the tools to remove the lug nut caps and saved themselves time on the install. and they did a terrible job with the stick on wheel weights. They removed the old ones with something metal, gouged the rim, and left the foam glue. They stuck new weights to the side of the old glue. What kills me is that they could have turned around twice as many vehicles in the same time, had happy customers across the board and had more free time if they had shown 10% more motivation. Instead, we all ended the day angry. read more

Couldn't patch a tire said they were "too busy" meanwhile there were three empty bays

Great guys fast service in and out in less time than I thought. Definitely recommend this store.

So, I scheduled an appointment for 9 AM this morning to get my tires balanced and rotated. I get there and I'm told it would be at least an hour and a half before they could get my car in. What exactly is the point of allowing customers to self schedule an appointment if they don't honor it? The website says - "Make An Appointment - Short On Time? Quickly Schedule An Appointment From Our Website". Yeah, no. Doesn't help. read more

Incredible customer service! Went out of their way to make sure I was satisfied! Very great tire installation and communication. Highly recommend! read more

My head light it's off and my way to go home I stopping by to Mavis and Tino it's the best just under 5 minutes it's fix already without to wait I have good experience with him he's very helpful read more

Mavis is like the Dollar Store for your tire needs. They are cheap and you expect them to a POS based on their price. I bought four tires for our Odyssey in January of 2018. We put about 35K miles on them and when I took the car in to get them rotated (which took 5 hours to do..no joke) I get a call from them telling me that they will not rotate the tires because the tires are so worn that they could pop at any moment. Needless to say I did not but another set from this shady business. I now have to get them looked at by a real tire place and most likely have to buy 4 new tires. I knew the tires were not the best on the market when I bought them..but they should last at least 50K miles. I highly suggest that you stay away from dealing with this business unless you are looking for a great price on a horrible product and sub par customer service. read more

Showed up in the middle of the day with a bolt in my tire. They were very busy but took me in anyway. They repaired my tire promptly and had me on my way. Austin was very easy to deal with and based on this experience I will return to purchase tires. Difficult to find better service than this. read more

I was a loyal customer for several years and even after costing me hundreds of dollars to repair my vehicle I still felt an obligation to let them know the quality of their work. I went into the Dolson store to speak with the manager and the disrespectful tone in which one of the two individuals behind the counter was very unprofessional. It was my intent to let them know the issues but instead was berated and attacked and it took a lot for me to keep my composure. As a member of the Armed Forces for over 39 years I see why they lose so many of their customers. This manager should not be dealing with the public, matter of fact he should not even be allowed to speak with anyone with his childish demeanor. read more

Besides being slow, I have never personally had a problem here. I have been going here for the past 5 years. My wife went in without me for a simple tire rotation and they scared her to death when they told her she was endangering her and our children's lives if she didn't get her brakes and rotors all done. She asked for a quote and it was unbelievable. They talked her down to just brake pads and she agreed. She was unaware but her brakes were just done 6 months earlier at Monro Muffler with lifetime pads. She paid for the brakes and the rotation and will never return. Neither will I. read more

Update: A store manager by the name of Robert was very cordial with me and ended up solving this problem in a timely fashion ! He was very kind and genuine to me and seems to be a good guy. This professionalism has proved to me that Mavis Discount Tire in Dolson is a place I will continue to go too. Thanks again Robert . Prior experience that Robert helped solve : This is the WORST place to go to . I made a reservation for 2pm to install two tires and they made me wait almost three hours and still my car was not in the shop. I tried to communicate to them about how long the wait time was and if they could help us out more and what I received was attitude and sarcasm from the front desk man (Shane) . The place has 2 out of 5 stars and that is being generous. They don't even deserve 1 star , but yelp makes me put it . The workers didn't even care about the work that us customers pay for , they were sitting on their phones and giggling while so many people were waiting. I have been here numerous times and the result is always the same . I'm never ever coming here again and I recommend no one else to come either. This is just straight rediculous and something needs to change. read more

There are several issues with this place. We've gone a total of 2 times, mainly for emergency needs regarding an alignment and tires. The first venture to this wonderful cluster of insanity, we had called in advance for pricing for tires and wheel balancing. End result was 3 additional visits due to bad alignment and bad balance. And the price substantially changed in an upwards direction after the pricing quote. Now, when we presented the fact that we had called in advance for the pricing, there was no record of it in the system (this particular site uses a call center if the 2 employees working the front can't handle the phones). After discussing this major inconvenience, we asked if the representative could be spoken to about the poor information we received over the phone. We were told yes, as all call center employees have a tag to identify who wrote it. Our second venture, which was just as horrific. Again, we called in advance, for the call center again. Got the pricing for another alignment and another balancing of the wheels. When we got there, price doubled the quote. Now my wife had gone in prior to me, when I walked in, the tune changed and the price was honored that we were quoted. This is the old gender bias that is in play, which is horrific. Also, we asked the front employee to check who we spoke to over the phone. "Oh, we can't look that up." So whose lying, you or the last guy from last time? Anyway, we go to pick up the car, and 2 things of interest, one of the headlight bulbs is out, and the tire pressure light is on. We ask which headlight is out, and we are told "I don't know". But for an additional fee they'll replace it... The parts were less and literally took 5 minutes to replace all 4. (Hi and Lo beams) In regards to the tire pressure light, we're aware that it takes time for the sensor to react after refilling the tires, but to put her mind at ease, I went in just to ask if the tires were checked for pressure. "I don't know" was the response I got. So we wheel the car to the tire fill station, and lo and behold, 3 of them were under pressurized, and 1 was over pressurized. When I asked how this happened to where a technician forgets to check something as such, when the work order involves tires, "oh, he's new. Must have slipped his mind." So here's what I take away from this Mavis Location... 1) The quote is worthless, regardless of the simplicity of the work being done. 2) Never expect the first visit to be your only visit. 3) Expect an inexperienced tech with no supervision to work on your vehicle. 4) Don't expect anyone to know what was actually done. 5) Pray to the Rosary before going, you'll have a better chance of that working than you would for fair practices. read more

I gave one star because zero wasn't an option. I set up an appointment for my daughter to have four tires put on. She left the car all day and when she called after work she was told the tires were in the truck still and they could do it tomorrow. After the employee bumbled with the keys, she took the car home. I called and was told that they couldn't get the tires. One guy says they're on the truck still, and another says that they couldn't get them. I don't think anyone knew anything. I set up an appointment with Firestone next door where I've been going for the last 16 plus years and will continue to do so. I will NEVER go to Mavis again ever in my life nor will I ever recommend this place to anyone. read more

From start to finish everyone was incredibly polite, informative, helpful and kind. My car feels great. I truly couldn't ask for better service. Will definitely be coming back in the future. read more

Highly recommend this Mavis. Manager Shane was very helpful to me and all of his staff. Being over 4 hours from home and having a flat tire, I googled tire shop, and this is where I was led after multiple calls to shops that wouldn't take in my car. I was feeling doomed and unsure about if I would get home today. Well once I got to this Mavis I was put in good hands. I'm so thankful for their time and service so I can get home to my family. I appreciate them making it work and taking care of my flat. Honest, hard working people exist! Thank you Shane and all staff at Mavis. May you have a blessed Thanksgiving!!! read more

Awful place to go to! Unknowingly to me, my mechanic brought my Jeep to this store for a wheel alignment (one thing he can't do cause he doesn't have the equipment) after approximately 2 months of me driving around... The bolts that tighten the tire rods in place were never tightened back by Mavis (Intentionally) I could have lost control and died or killed someone else... I stopped going to them cause of there negligence, I had filed a complaint to the DMV's Safety Consumer Service Section (Through the better business bureau)... DONT GO TO THEM AT ALL!!! read more

Took two hours to do a tire and oil change. They left my car unattended for nearly thirty minutes and then when the service was done and my car was driven out they told me a bunch of things I needed totaling $780 even though they barely looked at my car. I come out after the nearly 7 minute conversation of things I didn't need to start my car and find they never even reset my tires! Another car place that isn't worth it. read more

My front passenger tire was losing air. I brought my vehicle in for service. I was greeted professionally, listened to and they were able to repair my tire. The crew was outstanding in customer service! read more

I would give 0 stars if I could. I came here and got tires done. Not even 2 weeks later one was flat. Went in to get it fixed had to wait over an hour... 2 days later it's flat again and I went in and they kept telling me a 3-4 hour wait TO FIX SOMETHING THEY MESSED UP!!! Needless to say i had to go somewhere else. Oh and they also splattered grease all over one of my doors. They suck : ) read more

If I could give zeros stars I would. Lazy crooks. Do not come here unless you want to be robbed and do not care about your car actually being taken care of. Had a very minor issue with my tire. They managed to make it worse. Unbelievably bad service. read more