Promptly opened at 830. Technician was friendly, took my Jeep right in. The waiting room was cold,…read morecould afford to turn on the heat or set it to be warming by the time customers show up.

We have always used Goshen Car Wash for our inspections and never had an issue. So I decided to…read moretake my car (Lexus RX) to them for an alignment thinking it's an easy service, and the location is convenient. Why not try to support another local business instead of going to the Lexus dealer. I called them and they took me in the same day for an alignment plus tire rotation. Once my car was done they had it parked outside and I paid the cashier. I drove off and I felt like my steering wheel was still off, maybe slightly more than before because I can see behind the steering wheel column. So I called Charlie and asked if he could just double check it, and he was so nice and didn't hesitate. So a few days later I brought my car back in for them to check it. Once again when it was done my car was parked outside and ready to go. I decided to go into the alignment building and ask how my alignment was. Charlie explained I "must have hit a pothole for my front tire to be off so much." I'm sure I didn't hit a pothole but I just let it go. Now I asked if I could get an alignment printout because I never got one the first time. Charlie went and printed a copy for me. He then explained to me, while showing me the alignment paper, that I will "eventually need new cambers but he would need to order aftermarket parts." He also advised me that my "alignment will be good for now" I told him no problem, I will let my husband know. I tipped the mechanic and off to my car. Now I start my car but can't find the fob. I'm looking everywhere. I know the key is in there because it started, but I can't find it. I run back in and the mechanic apologized that he dropped it between the seat but forgot to get it. No biggie, he found it and I drove off. Well.... Now my steering wheel is even worse! The minute I pulled out you could see and feel it was clearly off. I seriously couldn't believe it!! I told my husband what Charlie said about my cambers, I showed him the printout, and then he decided to test drive my car. Since the car was worse he ended up going to a place in Middletown. Come to find out they never aligned my rear. I attached the alignment sheet below. The guy also told my husband it should be illegal to try to sell me cambers. I am going assume Charlie tried to sell me something my car has and doesn't need. Now thankfully my steering wheel is finally back to normal, and she's driving like new. But to top it off TWO of my coworker's had a similar experience there. Except they were smart enough to not go back. So thinking about my experience with them, I explained to my husband, I feel this review will be more effective than calling Charlie, explaining their error(s) and asking for a refund. They don't have to ever worry about me ever utilizing their business again, but I hope they will start being honest, and if that's not the case, hire competent mechanics. Unfortunately I can't recommend Goshen Carwash, and never will, because I believe they take advantage of customers, especially woman. .**CUSTOMERS BEWARE **

Went in for a cut,shampoo and blow-dry. Used Lynn. She saw my hair was very thin, but when I was…read moredone,I looked spectacular!

From the owner: At Middletown Auto Repair, we pride ourselves on providing top-notch automotive repair and…read moremaintenance services in Middletown, NY. Our experienced and certified technicians are dedicated to ensuring your vehicle runs smoothly and safely. From routine oil changes and brake repairs to complex engine diagnostics, electrical, and transmission services, we handle it all with precision and care. Our state-of-the-art facility is equipped with the tools and technology to diagnose and fix any issues your car may have. We believe in transparent, honest service and offer competitive pricing to ensure you get the best value for your money. Whether you drive a domestic or foreign vehicle, our team is here to help you keep it in optimal condition. Choose Middletown Auto Repair for all your automotive needs and experience the difference quality service makes. Visit us today or schedule an appointment!

Needed a jump after calling several places only to be given outrageous quotes and long wait times,…read moreI called Goshen Automotive. They cane right out and took care of my issue. Went to the shop for them to follow up. Very friendly and the cost of the follow up and jump were much less then the original quotes I got for just a jump. Like hundreds less

A year later and I most certainly needed some work done and this shop delivered a quality…read moreexperience. My SUV suspension just "felt off" and the techs at this shop discovered one of my sway bar links were completely broken. Don't ask me what that is but Good Lord they were able to fix me right up pronto. Thankfully I didn't need to leave my car her for 3 weeks like many mechanics ask you to do, well not exactly 3 weeks but they tend to take longer than a day at times. This team had me fixed up same day. The mechanic also told me my brakes were pretty worn out but that I could go a little longer before replacing them to save some money and get the most from my current brakes (rear). I value honesty and fair prices which in turn gets my respect & loyalty so the fact the mechanic told me my brakes were wearing out but he didn't want to take my money (yet) when I could get more life out of the brakes I currently have really is amazing. I was super thankful for the honest assessment of my brakes and opted to change them now rather than later. Besides I don't drive much so the brakes I had were probably last replaced about five years ago so from years of weather my rotors certainly looked bad, at least to an amateur like me because I'm certainly no mechanic. Overall I am super happy to have found this place and am committed to being a loyal customer for as long as I live in the Goshen area. If I eventually get a brand new car sadly the team here won't see me for a long time until that new car ages but I'd still recommend them in a heart beat. For now we will have a lasting business relationship for the next few years till my current SUV dies on me, hopefully not too soon under the care of these auto experts. Thank you Goshen Automotive team!

They keep Subaru on the road! I kept an old Forrester going steady for too long in fact, but they…read moredid it! Have preferred friends who have had good experience too. I trust them to only do what's needed and go the extra to find good prices for Parts.

The owner is very accommodating and knowledgeable. It was such a pleasure to speak to him to…read morediscuss my truck. He is very reasonable.

You're honestly stupid if you don't let Hernan work on your car. Hernan is the type of mechanic…read morethat actually takes pride in his work and treats every build like it's his own personal project. He doesn't cut corners, and he doesn't just throw parts on. He takes the time to diagnose the real issue and make sure everything is done correctly. People who choose somebody else usually end up coming back to him anyway, wishing they had gone to Hernan from the start.

Gabriella, the owner, was very professional and knowledgeable. She was very helpful and kept me…read morecalm after my car was totaled. I would definitely recommend this business.

It's very disappointing to schedule a service for a recall, make arrangements to drop your vehicle…read moreto get to said service appointment and be told that they do not have the part and have known and are not sure when they will get said part. If all of this was known then why did you have me come in when you could have just called me when you have the part? I was then told that is the plan as the part is being shipped out two at a time to every dealership and that I am on a waitlist. Again, why was this not explained all prior to me scheduling and even showing up. If anything use one or the two parts you are sent on me and cancel the other one for the week ahead of their visit.

The old adage is that car salesman are really snake oil salesman. To prove this point to be true,…read moretravel to this location. A deal was verbally agreed to and then withdrawn so they can get a quick deal with someone else. You lost my business and trust but I ended getting a better deal from your competition.

I thought I wrote a review about here years ago, but I don't see it…read more This is a dishonest company. They are much better service side than sales, but the trouble is that it's one company. I would give the sales team a rating below 0 if I could. It's nothing but lies and manipulative sales practices on that end. They are disgusting. I'd give service a three if they weren't a part of the same company as the sales team. I settled on rating Suresky a two. I have had issues with service, but this team isn't remotely as horrendous as Midas, for example. I've never wondered if they were making up issues or maybe even causing them. This dealership's work has never made me feel unsafe to drive. The car has yet to make new noises or feel out of wack before I can even pull out of the parking lot. I don't return within days with a list of new problems. The mechanics themselves seem to know their jobs. But it is a struggle to get even a recall attended to. The comments about them claiming not to have the parts each visit are accurate. If you try to be proactive and call to make sure the part is in before showing up for the appointment, it's as if they get offended. You end up transferred from department to department. Get tired of phone tag and just show up and you'll see they don't have the part again. This is just one example of bad communication. They just don't communicate well as a company. I've noticed that sometimes the mechanics are confused about why the car is there because the issue wasn't communicated to them, and they couldn't find anything upon inspection. They'll get the work done once they call to speak to you, but it might not be that day. Things like that makes life difficult for a one car family with a peculiar schedule. The frustrating part is that simple communication would nix the issue. Actual work is usually fine. Good luck when it isn't, but that's typical for the industry. The rare problem doesn't seem intentional, so I'm okay with here until I can find a shop with equal skill but better communication. I will say Suresky is surprisingly accommodating for emergencies. They are probably the best in the area that I've found in regards to that.

Third time scheduling a recall appointment because every other time I showed up the day of to be…read moretold they did not have the part. No one could call me the day prior so I didn't drive in for an appointment I don't have? 8:45 appointment. Jeep dropped off at 7:30am. I call at 12 and my Jeep was next and would be done soon. At 2:45 I called to check as I needed my vehicle, I was told someone would call me back. At 330 no one called me back. Finally at 4 my Jeep was ready. The person who drove me to pick it up laughed and told me it had been sitting out front since they came back from their lunch at 1.