Our power steering was acting up so we had the whole system replaced. When we got the car back it was extremely loud so we brought it back again to get the belt adjusted. The second time they worked on it the noise was better and it seemed to be okay for small local drives. Once we took it on the highway, the belt broke off, coolant exploded and we lost power steering because the belt broke off the track and the car overheated. We brought it back a third time and they fixed it again but forgot to refill the coolant. The incompetence was unbelievable. This place seems legitimate but it isn't. You should go anywhere but here. read more

They were more than accommodating Broke windshield wiper blade from snow storm a couple of months after winterizing service for my car Took me in without appointment right after I called Replaced wiper No charge for it In out done Quickly friendly professional service read more

The best mechanics I've ever had. They're honest and thorough. I never get my car back with any issues. I swear by them

I been going to Freemans for years. I moved to PA. I drove 1 hour to have them look at my car for noise coming from the rear. They took my car right away and diagnosed the problem right away and in couple hours they replaced my calipers, and replaced my pads and rotors that was covered under warranty. They did a great job on my car as always. I definitely recommend them to anyone looking for a reliable repairs on your vehicle. read more

Freeman's Auto & Tire - Auto Repair Near Me - Monroe, New York

I used to take my cars to this place for years and liked the service people I dealt with but it's changed to more of a dealership feel and price. The last straw was when they made me feel like I was forced into a $1300 repair just to pass inspection on something that had no bearing on how the car ran. I went down the road and the car passed inspection and another repair cost me 1/2 of what Freeman's was charging me. Can't trust them- I'm not going back, plenty of other good shops around That you can trust. read more

Not only is this the company that use to service my ex-wife's car that I spent over $3,000 for an engine that died in less than a year but they also sent a rude, clueless employee to my house for roadside assistance who refused to help boost my car because he couldn't get the hood up and didn't even try to help me. He left a disabled person alone in the rain with a dead car. Avoid this company at all cost! read more

I can't say enough nice things about Freeman's auto. My son was involved in a very serious car accident. Freeman's handled the Towing. Not only did they do an excellent job of handling the accident scene And vehicle retrieval, but they were so kind and compassionate with me. They helped me sift through the wreckage looking for my son's belongings. I was given a very fair price to pay for their services. They are good people. I thank them for their kindness Especially Dave and Matt read more

Very happy with the service that I received from Freeman's. Had to have my car towed from New York to my home in Massachusetts. The were communicative, prompt and professional. The driver that assisted us was phenomenal. Thank you for the great experience! read more

I was referred to this garage by a close friend for a car inspection. The place was well run, quick, spotlessly clean, friendly, modern equipment, and very professional. I was in and out in a few minutes. Highly recommend. I will return again. read more

My car's have been serviced by Freeman's for over 10 years. Highly organized & professional services. Staff members are knowledgeable & get things done as promised. Fair prices, for the work provided. read more

This is the only business I have now learned to let work on my car. They are professional, timely, thorough, and go out of their way for their customers. I will share three experiences I've had that highlight why they deserve five stars: 1. Before I regularly started going here I had taken my car to several other shops in the orange county area to diagnose why my check engine light kept coming on. I was told it was this or that and they would reset the light so it would stop turning on only to have the light come back on, basically the runaround. I brought my car to Freeman's and they diagnosed it as a faulty sensor. They explained it was in a spot that would require a part of my car to be disassembled to reach. They gave me an estimate of the part and labor. They completed the work within that estimate and the light never came back on. 2. Two summers ago me, my significant other, and a close friend took a weekend trip to the Jersey Shore with my car. We arrived early Saturday morning. We spent our day at the beach and boardwalk and returned to my car at 5 pm to drive to our lodging. However, when I tried to start my car it would not turn over. We were 110 miles from the area. Long story short, my car assistance plan was unable to find a business to tow my car. The car shops in that area were behind 2+ months for repairs. We were stranded. We ubered to our lodging. The business where my car was parked gave us permission to leave the car overnight with no extra charge. They provided us with food and water due to it being over 100 degrees. The next day Sunday, we returned early to the car. We called Freeman's and explained our predicament. Freeman's dispatched their tow truck 110 miles away on a Sunday and got my car around 1pm. We hopped a train later that day and returned home. They saved us from the shore and their pricing was more than fair. It turned out to be another (different) sensor that died. They again ordered and repaired it in a timely manner. 3. After eight winter cycles with my car, my exhaust began to have issues. My exhaust system had several holes in it. One hole was at a joint where the pipe meets the converter. They explained they could patch some of the holes, but others they were unable to because of their location and the deterioration of the metal. They offered to patch the holes which was a short term less cost solution which would inevitably fail or replace the system, which would be a better long term solution, but would be a little more costly. Seeing how I was anticipating on keeping my car for a long period of time I opted to replace the system. They gave me the estimate and ordered the parts which had to come direct from the manufacturer. This was at the height of covid so supply chain issues were present. We ordered the parts 12/10 and they did not arrive until 4/15. I do not fault Freeman's for this. They completed the work timely and within the estimate. I appreciated their candor in explaining what was going on and what my options were. I trust and believe these guys when they perform work on vehicles. I highly recommend them to anyone in need of repairs. Thanks guys! read more

I made an appointment for 11AM inspection and when I got there at 10:55 . The people at the counter took me in right away did the inspection sent me a detailed email on anything they were concerned about and even went over with me after! Told me about and showed pictures of two bubbles in tires I had and were going to replace them as well as an out TPMS sensor that has been bugging me! Thank you for the great service and detailed inspection. You gained a client with me. read more

Only place I trust.. can't say anything negative about them.. they always find the issue and fix it. Great customer service!

DONE TRUST THEM. They tried to tell me my car needed something they already did 6 months ago.

My elderly (209,000 miles) needed attention and repairs. After a local garage blew me off because of a check engine light, my daughter's friend suggested Freeman's. I'm happy I did. After a call to make an appointment for the following day. I was there at the day's start, greeted by their service writer and gone in a flash. I was initially a bit worried because the parking lot was overflowing. But fear not, Freeman's has a method to keep mechanics doing what they do best... the car work. There are employees who ascertain a car's problem and communicate that to the mechanic to more efficiently service your car. Freeman's found my problems, called me to discuss everything and had my car finished in very timely manner. I will from no onwards bring my vehicles for service and confidently read more

They agreed to put in brake pads and Disk on 1 back wheel while i provided them with New ones. They installed old rusted pads and disk and sent my Grandkids 8yo & 9 yo off the road. Representative got upset saying we should never have provided them Materials after they accepted to do job and charged Me! They put our lives and grandkids in danger with no remorse. After we have given them thousands of $ in work thru the years thats how they treated us. Hope this helps the next victim. read more

I found them when I needed a car inspection years ago and have stayed with them for their honesty and excellent work. I am a woman with an old car who lives in the city, so in most auto shops I am treated like $hit and taken for a ride. These guys treat EVERYONE so much respect and keep you informed of what is going on with your car without the slime factor, that you leave feeling like you have met a unicorn. A car shop that isn't out to steal your money...WHOA!!! I genuinely can't recommend this place enough! read more

I have been going here for over 8 years I moved and still travel to them for everything. I won't go anywhere else not even for an oil change. read more

Freeman's has fixed our cars for about 15 years. They are knowledgeable and honest.

The staff at Freeman's has always been honest and fair with me. They have never tried to sell me things and services I do not need and when they do find something that needs attention they fully explain the what and why. read more

The best mechanic shop I've ever been to. Honest, well priced, efficient, and courteous. Highly recommended.

Wow!!! I can't say enough about these pros. So my 99' Tahoe had a bad fuel smell. They determined it was the fuel tank. Couldn't find a new one anymore. My wife called 20 junk yards and found one in PA. They took it and made it work! Bryan treats me like a VIP. Pat and Bruce go out of their way to help. I live 20 minutes away but we'll worth it. I highly recommend Freeman's Auto! read more

I've had nothing but good experiences. Today, they cleared a warning signal off my dashboard, and any other place would've found a way to charge me for it. Turns out it was a loose wire. Really appreciate the honesty. read more

I recently move to the area and need it an inspection for the car, I went there to have it done and the ruined my dashboard by making it a cut with the sharp object they use to remove the old one. I went back and the manager defended the staff by telling me that the employee who did the inspection did not informed him about anything wrong happening during the process. it was his way to get away and not take responsibility for the damage. He pretended he was going to fix it and made me wasted my time twice more than three hours waiting for nothing...just making it hard for me. I will never go there. Not honest or liable service. they didn't take responsibility or fix it. Don't go there. read more

We had a flat tire on our way to NC and with 600 miles remaining. Freeman's made time to fix our flat and get us back on our way. Great service with very fair price. read more

Love this place. Zero complaints or negative experiences after years of have all of our cars serviced here.

Service here is fantastic!! I called to have some routine work done on the car and verified their location (good thing too because they had moved from the center of Monroe). The building is located on 17m across from the military surplus store. They were able to accommodate my service needs quickly and were very professional. Reasonable prices too. I'm definitely keeping their number on the fridge. read more

Freeman's Auto & Tire - Auto Repair Near Me - Monroe, New York

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Excellent customer service, the waiting area was spotless, staff super friendly. Bunch of good dude's working here.

Freeman's is very honest about what's wrong with your car, as well as their price point about fixing your vehicle. Would highly recommend this auto body shop to anyone looking to service their vehicle! read more

Worst company ever! Do not bring your belongings here!! You will be very disappointed!!! Mark my words!! They also steal costumers catalytic converters!!! Be aware! read more

This shop truly saved the day for me. I got a screw in my tire and was losing air FAST while on my way to Vernon for a wedding. I was given Freemans number by my roadside assistance. I called ahead and asked if they would be able to get me in and out. They did exactly that! Can't thank them enough. read more

I switched to Freemans years ago from another large shop on 17M because I felt they were starting to take advantage of my good natured disposition. I know a bit about cars so its tough to BS me and I never have an issue with the work Freeman's team does. Pat and Charlie at the counter are always professional and are able to answer even the tough questions. Keep up the good work guys!! read more

I recommend Freeman's auto because the work they do is always quality and quick . I've needed repairs done just prior to a road trip and they were able to my car in and fixed promptly. I'm also very happy with the mechanics and staff . read more

I brought my vehicle here to get inspected because of the great reviews and I'm glad I did! They were efficient, affordable, and courteous. Highly recommend them!!! read more

Excellent service by top notch mechanics at a shop with integrity. Good work, fair prices. Staff is friendly and doesn't recommend things that you don't need. read more

I like to tinker with common repairs.. Ran into problems with needing special tools .. They took my car in with some of it being disassembled... No Big issue for them.. they installed my parts reassembled and charged me more than fair labor prices.. Highly recommend.. John Monroe,NY read more

Bruce said that crankshaft pulley is cracked by two and its price is $157.98. I agreed to his suggestion because I had no other option in the middle of his working on timing belt change. I asked him why he called so high a price for the part as its price listed in the market is only 39 or 45. He bluntly fired back to me saying "call the manufacturer." I feel cheated by Freeman's Auto & Tire. I will definitely advise my neighbors against the shop. read more

A friend of mine suggested we use Freemans auto and tire when we moved here five years ago. And I'm so glad we did. The people who work there are always so friendly and helpful. We have four vehicles we take in periodically for service or when something breaks down. And when things break down we never feel as if we've been taking advantage of. Their prices are certainly fair. There's been times when I've gone in with a minor issue and they don't even charge me. You don't find that anymore with other places. This is a class act mechanic shop. I can't say enough about them. If you want old school help go here. They're amazing!! read more

Freeman's was very honest and explained what was going on with my car. I don't know too much about cars, but they tried to explain it so that I could understand it. I would definitely go back! read more

The integrity of the employees of Freemans Auto & Tire is beyond reproach. I had though that my clutch needed replacement when the car broke down. They towed vehicle to their shop and discovered that it was an Axle that had snapped. A much cheaper repair. I had called around to find the best deal when I thought it was a clutch, and Freemans gave me the best price. They saved me 1000 dollars. For as long as I live here, I will now only use Freemans Auto. Each time I have, my experience has been a good one. read more