Misleading quote and poor communication I called Mavis Discount Tire to get a quote for a full set of tires and a wheel alignment. The representative I spoke to gave me a specific price over the phone and even took my phone number to "lock in" the quote. When I arrived at the shop, I was told that no one by that name worked there. The staff searched my number in their system and couldn't find anything. I showed them the phone number I called -- it matched the Mavis location -- but they said there was no record of my call or quote. To make things worse, the price they offered in person was much higher than what I had been quoted. I checked the Mavis website right there, and the prices online were still lower than what they tried to charge me in the store. Very disappointing experience. It feels like there's a serious disconnect between Mavis's phone representatives, website, and in-store pricing. I ended up walking out -- I don't trust a company that can't stand by its own quotes. read more

Consumer Solutions replied to my review in regards to the dishonest handling of my account with this business. It really was no point in the replying with trying to help with a solution bc I called the number with hopes of help and of course I was told I'd get a call back and of course nothing. As I mentioned in my last review I will never be a consumer with this corporation ever again... $800 down the drain read more

These guys just saved me... at closing time, they stayed late to fix a botched plug from another shop. Couldn't find my the key for lock nut and they still fixed it. Super grateful for their positive attitude, willingness to help and expertise. read more

Great Service called in looking for run flat tire they had, and the service was great, Devon was awesome when I walked in, he was polite and knowledgeable. read more

This location they don't get enough respect for what they all do. I noticed that they were short staffed, and I understood that it would take a while until my car was ready . I was okay with them taking as much time as they needed. I came here because I really needed two front tires. The tires were great, and the tech did a great job. The Manger Jessica was very nice and thanked me for my patience. If you are patient with them and not screaming at them like I saw others do, then they will be nice to you. Everyone needs to understand that when you bring your car in, there are others waiting. Please be patient and show some respect. read more

They are very unreliable with how long things should take. I was told my car would be done in 1 hour and I ended up waiting for over 2 hours for a routine oil change. read more

We love going to Mavis!!! Everyone is always super nice and go over and beyond to help out Thank you for always making us feel at home Can't beat the price and the service read more

I came here for some assistance w my 2015 Subaru and the gentleman Roach was not only helpful but was truthful in telling me exactly what was needed. He not only assisted me with the problem at hand but also shared knowledgeable Information so that would be able to make informed decisions. I often bring my cars to this Mavis and will continue doing so because they are not only trustworthy , they stand by their work . You really can't ask for anything else . read more

I've been here twice in the last two weeks for two different cars and the service has been great. They are very upfront and transparent about the work that needs to be done and we're very accommodating. Even when my wheel stud was damaged prior to me bringing the car in they called to update me on the situation, give recommendations, but ultimately do what the customer asks and wanted. They also didn't nickel and dime me on charges. Overall great experiences. read more

Horrible lady!!! Not helpful, no good customer service experience i assume, worst!! I used to bring my car here coz local businesses but this lady is worst... i ask if they do price match, she said NO!! She said only local competitors, show her the walmart price in monroe she said NO!!! Quote me $138 for an $82 tire.. only to find out they do priced match coz i called the florida branch and they do.. horrible attitude... her name represents her bad attitude... feel bad for the owner of this branch.. read more

As a rule, I don't go to mavis, I was a manager there for 4 yrs , However, Jess at the Monroe store is honost and trys to get you out as quickly as possible while still maintaining the quality of work necessary, thanks jess, As an aside to regional mngr Pat Holt, Try listening to your managers, you might get that promotion you keep getting passed over for. read more

Go See Juan, he is honest reliable and always looking out for the customers best interest!

Would highly recommend this location. Anthony was great. Tire went flat on 17. Got to mavis thinking we needed a new tire but Anthony had it looked at and was able to just reseal it saving us hundreds. Was honest and efficient. Thanks Anthony. read more

Love this location Jess and crew are all on point friendly and very knowledgeable. Since she's come to this location it has improved tremendously and I recommend all my friends and family members to come here instead of other places when it comes to the breaks and tires. Hands down the best place in Monroe. read more

Mavis Discount Tire - The Manager Jess and Adam are the best.. Jess is still a ball of fun whenever I come into this location. - Auto Repair Near Me - Monroe, New York

I brought my car in because my tire was really bald. I admit I procrastinated. We called Mavis and they were quick and friendly. My fiance gave them 5 stars. My fiance is a mechanic but doesn't do tires. He noticed my tires were NOT rotated. He knows this because the bolts on my passenger side are really hard to get off. Fast forward to this past weekend where I am hearing banging sounds, having a hard time drinking and my brake is very loud. As soon as I get the car lifted we realize only 3 out of the 4 bolts were loose! Only one was secure. I was told they were not put on tight enough and seeing as I drive 62 miles a day this could have been really bad. Super disappointed and will not return. read more

The manager, Jessica was great! She honored the full warranty on my battery. I was in and out in a flash! Excellent customer service! A+++

I took my car to have the front brakes and rotors replaced. A day later my car was shaking again I took it back to Mavis. The employee informs me that there was a piece missing and that the brakes were fine. Well my car wasn't fine. I took it to the Honda dealer where I was shown that my so called new brakes and rotors were no good. They had to be replaced as they were no good and pieces were missing from the new parts. I immediately called Mavis to complain where I was met with attitude and questioning. My brakes were on my car less than a week and already needed replacing. I demanded a full refund from them and am getting the run around that a check will be sent from corporate. I will never take my car to them again Don't trust them read more

Adam severely let me down and wasted my time. I booked an appointment in advance to get a simple tire change. An hour and 20 minutes into my appointment my car was still not brought in. I grabbed the tire and left to go to another shop. Very disappointed in Mavis and Adam.l read more

When I came to the shop I was greeted like family. They spoke to me like I wasn't an inconvenience. I was also in a rush but because of the greeting I decided to stay and wait To get my tires serviced. Front desk was honest about the wait time. These guys are very professional. I will continue my business at this location. Thank you . Juan and crew. read more

This organization has helped me tremendously through the years. They have always honored their road hazard warranty this has been very helpful to me with even giving me a loaner attire when I was awaiting new tires. I've received excellent service from this location. read more

I think this store deserves a little more recognition that it's rating suggests. On my way back home on Sunday (2.5 hr drive), got a flat on my runflats and very few stores were open and none carried my tire size. I was initially reluctant to bring my BMW to a national tire store chain, but I had no choice since Mavis was the closest tire shop. When I got there, the new manager, Anthony, and another gentlemen gave me a the full run down (and education) on tire options. Never did they try to sell me anything and they were extremely knowledgeable. I'm not sure why I was surprised, but I guess I wasn't used to that kind of service having had bad experiences in the past with other chain stores. They even let me order a tire from another retailer and get it shipped there for them to install! The price was more than fair- it was down right inexpensive for them to take the flat tire off, put new on, balance, and mount. When's the last time you felt like you weren't taken advantage of at a dealership or auto shop? I left the car there and came back on Sunday to pick it up, and I got there 1 hour after they closed (sorry about that). But, I got my car and got back upstate safely. Anthony and the crew did a great job and definitely renewed my stance on stores like Mavis. Thanks again for great work and service! read more

My wife and I decided to change car maintenance shops a few weeks ago. We decided to give Mavis Tire in Monroe a try. So far we have had 2 vehicles serviced there for minor repairs and have tires mounted for my work trialer. The service from the time they answer the phone to my arrival at their service desk to drop off a vehicle and coming back to pick up the vehicle has been excellent. read more

Unfortunately I did not get the name of the lady working at front desk. She worked Tuesday evening and not only was she training someone but took care of all the customers perfectly. It was a busy day and she helped me get an oil change as fast as possible. I've come to this Mavis Discount Tires for a while now and always come out satisfied. Just have to be understanding with the staff. I will continue to come back read more

very unprofessional!!! Don't go there!!! Went there on Friday with tire problem. They said - not today or tomorrow. But Sunday any time. I said ok, make it Sunday as early as possible. He said come 9 am you'll be first. I came 9 am on Sunday, reception girl said I will have to leave car for whole day or make appointment... I explained it's second visit, I came this early because I had conversation on Friday and should be in your computer... And I supposed to be first on your list. The answer was, no, we have a lot of work, gotta be fine before we can look at your problem. Idiots got me frustrated. read more

I scheduled an oil change and tire rotation dropped it off, and when I went back to pick up my vehicle. Jessica the manager said it's on the house. So nice of them! Merry Christmas to all. Everyone is so nice there. read more

I got a tire rotation.this cost me nothing because I purchased the tires from them. I called and made appointment for Saturday 8:00 am. I waited for my car and it was done before 9:00. They did a good job. read more

Went due to low air pressure in tires .... Took my vehicle to this location was treated well and staff was honest.... Car was returned to me and I was informed my tires lost air due to the frigid temperatures.... I would also like to complement Jessica (Nani) for her exceptional customer service demeanor...I definitely recommend this location for your cars needs. read more

This place is absolutely terrible. It reminds me of when Clark Griswold buys the family truckster in National Lampoons Family Vacation and gets ripped off by the manager. STAY AWAY! Go to Freeman's Auto and Tire in Monroe. They have been servicing people honestly and consistently. McKenzie Motors is also a good place located at https://www.google.com/search?q=mkenzie+motors+central+valley&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari# read more

I wish I could tell you about the quality of their work, but even with appointments, I can't get in. First appointment, they called and asked me to come the next day. 2nd appointment, "oh, sorry, you have to come In the morning.". They told me to come in the afternoon! 3rd appointment, we don't have time today. This is ridiculous. I'll find another place just wish I hadn't wasted so much time trying to get in here. Never again. read more

TOTAL RIPOFF ARTIST and they got caught with their pants down. My front brakes started squealing and I felt that the pads were grinding on the rotors. What I thought would a simple repair to replace the pads and new rotors came out to be a $1400 repair. When I was told this over the phone I was in shock and said I would just pick it up. Now here comes the game playing. After talking to the girl on the phone and back and fourth including managers involvement, the last price because they like me and want to help out was $900. I said i would just pick up my car which I did and drove to Midas on route 17 in Harriman. I asked them to please check my brakes and explained to them as I did at Mavis the problem. They checked my brakes and said the repair would be $450. that's a lot lower then $1400 Mavis quoted at first. I asked the guy about some parts a(capillary's?) and he should me them and they were just fine and absolutely no reason to change them. Brake job completed and I drove back to Mavis and they thought I changed my mind and were so happy to see me until I opened my mouth. It been about 5 months and my brakes are doing very well. MAVIS IS A TOTAL RIPOFF in Monroe NY on route 17. DO NOT waste your time as they are con artist at their worst. read more

My car needed a tire Rotation and the staff was friendly and helpful. They took my car inside promptly, and did the tire rotation right away. I appreciate them for servicing my car on my only day of the week that I'm off from work . I recommend Mavis Tire in Monroe, NY for your tire needs on your vehicle. read more

Mavis discount tire in Monroe has the greatest and most professional staff around. Not only are their prices unbeatable, but their assistant manager Aaron and their manager Tony went above and beyond the call of duty to ensure I was satisfied with their service. Long story short I recently purchased tires and had a problem with one of them. Both Aaron and Tony were all over the problem and had it resolved quickly and with no headaches. I would recommend anyone looking for tires to visit this shop because they truly understand the definition of customer service. read more

Manager lady was poorly trained! agressif and angry with everyone. they sold me they "fixed" my tire. 4 hours later I was stuck in the middle of the high way with the exact same flat tire. they ruined my trip. do not trust these people!! read more

Bait and Switch!! I called the number to the Monroe NY store. I spoke to a Louis and asked him for a price to mount and balance four new tires to my 2016 jeep.He gave me a price of 16 dollars each . I felt that was a good price and went over to the store as instructed by Louis. When I got there I met Chris the assistant manager who told me that the price is 10 dollars more per tire because they are new tires and not used and also Louis is from a call center in Westchester NY. I explained to Chris that I was very clear to Louis when I was quoted the price and that I felt this was a bait and switch. I let him know that this was unfair and that I will share my experience . Chris replied that is the corporate policy pricing and that he wants to continue working there. My answer to that is; if enough people get burned like me you won't have customers to pay your salary!!!!! Update : I contacted Exclusive Motors in Central Valley who quoted me 20 dollars a tire to mount and balance 4 new tires that I purchased elsewhere. Job Completed by them and they kept there word! read more

DO NOT GO HERE. After waiting 5 + hours to fix a flat tire when I picked up the tire the employee was so high and smelled of pot. when I put the so- called "fixed" tire on the truck it went flat again within minutes. Yeah never going there again. read more

I got tires in July...I paid over $500 for 4 I've never tried Mavis but figured its local and a name I have heard of....4 months later and 7 times back to have my tires checked they still are losing air every week....its such an inconvenience for us we have to get to work and dont have time for this I called district headquarters and was told it's under new management so I did he was very nice and tried to help it wasnt his fault but still problem never solved I feel I was definitely ripped off and not even offered a rebate! I feel bad to write like this but it's the truth. read more

There was a nail in my tire went there on a Sunday afternoon and they took care off the issue right away. Also I needed new tired in tje summer they took care of it so fast. Excellent customer service. read more

I appreciate your response in regards to my review. Unfortunately, this was the 2nd time I was lied to. I cannot do business that way. When I bring my vehicle in for any reason, I need to be able to trust that my concerns and complaints will be addressed and not glossed over because I'm a woman. I have been responsible for all auto repairs for 20+ years on my cars. When I voice my concerns and questions, I do not appreciate being treated like I'm clueless because I'm a woman! Thank you read more

Keith and crew are great. Efficient, polite and service is affordable. Free tire rotation with every oil change. Tough job when people walk in in a weekend and expect to be out in 45 with no appt. They handle very professionally and do their best to fit them in. Make an appt, on weekends it's a must do or take s gamble that they will be booked. I have full confidence in their service and I dont say that often. Highly recommend this Mavis location. read more

I went to get my tire checked on my 2014 BMW, because it kept loosing air. The tire was fairly new, but because it was a run flat tire, they had me replace it. Before I even got home the new tire was already flat. I went back, just to find out that I had a cracked rim. I find it hard to believe that the mechanic didn't see this when he took the old tire off or when he put the new one on. I asked to return my old tire, so I could get a refund, but they said they couldn't it was in the garbage. Total BS!! Now I'm down $250 and now need to spend another $250. This is not the first Mavis shop I had problems with. I would avoid Mavis in its entirety, they hire inexperienced mechanics. read more