I had a great experience there and have no complaints. I bought 4 tires and had the alignment done - the service was done relatively quickly and the price quoted/what I actually paid was much cheaper than many other quotes for the tires I purchased. Should something negative happen with one of the tires or if I discover something that wasn't done properly, I will revise this review. read more

Very unprofessional. I had ordered a rim with these people because they had told me that my rim was cracked. I put a down payment and told them I'll be back on Friday from vacation(this was the prior Saturday. I come back and my rim was not there. Probably not ordered either. Now I am unable to drive anywhere. read more

2.5 hours for inspection Place was chaos with food being delivered at 11:00A Reps Eating in front of customers Angry customers by the half-dozen read more

DO NOT BUY TIRES FROM MAVIS!!A day after I had to return my truck for a re- balancing because they didnt do it correctly the 1st time. A day after that I went on vacation and one of the tires began a slow leak on the side of the tire. No scuff marks, no damage to the exterior of the tire. Just a small hole. Obviously a defective tire! They wouldnt replace it because I didnt purchase road hazard insurance So my choice was to buy the insurance or buy a new tire. Not much of a choice considering its a new tire. DO NOT BUY TIRE FROM MAVIS! read more

I had a flat tire and this place was the closest place I could get to. They replaced the flat tire and suggested I replace all four. I agreed to replace all four. Then they called me and said I need work done on my breaks that wound cost $1000.00. I refused the break work and took the car to my mechanic, who let me know there was nothing wrong with my car's breaks. read more

Took my car to get an alignment, Tony was very efficient, super helpful, and kind!! Overall had a great experience with the quality of work and staff. Will be going back in the future. read more

Terrible customer service! Do NOT go there. Drive the extra couple miles to the next mechanic because this one was awful. Man working there with promised us immediate service over the phone because we specified that we were in a time crunch. We arrive and hear this man being incredibly rude to customers on the phone and otherwise. About an hour passes and our "immediate service" was evidently not going to happen so we ask and get immediately dismissed and told "whoever was on the phone with you was just telling you what you wanted to hear to get you in the store". Not only this but he specifically got every repair done in the entire garage worth of cars -- some of which came in after us -- then did ours when they had all left. Overall this is not worth your time or value and I would just use another mechanic. read more

Our wheel was deflating in the middle of nowhere during a thunderstorm and they told us to wait two hours meanwhile the shop is like dead and empty read more

Made an appointment for 10AM at the Newburg location. Got there twenty minutes early and checked in. Gave us an estimate of two hours max. Okay. Walked over to Perkins for breakfast. Came back over an hour later and my truck hadn't moved yet. Asked how much longer and was told another two hours? Why take appointments if it is a free for all there? Now I am pissed, and you guys lost the sale of four truck tires. The reason I made an appointment was because I had other things to do today. At least be honest on the phone and tell customers up front that it really isn't an "appointment"! It's obviously first come first serve. I'll never go back. read more

Charged me for an hour of labor while I watched them do less than 5 minutes of work changing a light. Avoid them like the flu

I've been loyally servicing both of my vehicles at this place for quite a few years. Whenever they said my vehicles needed something done, I never question it and got it done. My vehicle failed a NY inspection due to them saying I needed a new rack and pinion, 3 new tires, and new front brakes which they said will cost $2800. This time I decided to take it somewhere else. It turns out none of the things I was told were true and I passed the inspection somewhere else. At first I didn't believe the other place until they placed the vehicle on the lift and showed me everything for me to see with my own eyes. I was livid!! read more

went 2 mavis tday for a wheel alignment everything wnt nice/smooth appreciate it xavier and the 2 gentleman at the front desk !!

I went to get my tires balanced this afternoon at mavis on rt300 Newburgh. I had dropped the car off because they said they were going to squeeze me in. Anyways knowing they were closing at 6 I went down and waited in the parking lot. They callled to notify me that I could also use a wheel alignment, which would be a additional $120. I said ok go ahead and do it. They said it would take about 15-20 mins . Not even 2 mins after I hung up they brought my vehicle out and parked it. Waited another 15 mins and called and said my car just came out and was ready I watched and waited! They never did the wheel alignment! So I went inside and asked for the before and after printout so I can see it was done and they said the machine was down and there was already another car on it so they can't show me . When I mentioned watching the car sit there in the lot while they were supposedly working on it the man's face was blank and he ran to the back to get the manager. He said that since they were closing shortly they went ahead and started the wheel alignment without authorization and they figured if I said no they just wouldn't charge me. B.S ! Needless to say I did not pay for that! Bad buissness! read more

Raul was extremely helpful in dealing with our emergency repair on a Saturday. He went out of his way to explore all options. I highly recommend this Mavis location! read more

I had an oil change done on my car this summer at Mavis in Newburgh. The mechanic didn't close the drain plug properly which caused it to come off later and spill all the oil. After it was towed to the local dealership service center, they determined that engine is seized. Car is worthless now. I drive my kids in this car all the time and thankfully this did not happen on the highway. This was a car that never had any mechanical problems. Mavis refuses to reimburse the damage. read more

Mavis Discount Tire - Auto Repair Near Me - Newburgh, New York

Brought my car in when I had a flat, asked them to see if they could patch it. Watched the worker take the tire off, put the spare on, the walk away. Never even looked at the flat tire. What a joke, don't go to any chain shops like this. Always go to local mechanic, they don't hire delinquents read more

Awesome customer service. Would like to thank Xavier for going out of his way to help me and get me in and out. Definitely a customer in future. read more

Made an appointment for a random weekend day. At 0900 when they opened up. Walked in at 9:06 when they opened and waited on line. At 9:15 checked in...sat for almost an hour before my car was taken in for the NYS inspection. Still took another 25 minutes...unsure why they do appointments if they do whatever they want anyway. Service wasn't impeccable but the guy Anthony was nice and did his job correctly. Overbooked and short staffed I suppose, but not an excuse for poor service with long waits. Overall experience is poor. Overall recommendation is NO. read more

Went there last week they were to put new tires that I had already purchased elsewhere. BF Goodrich 35/12.50/20 The guy upfront was pretty friendly. Well the problem is that looking at my receipt I see that they put in a note that there was a cracked rim and that I was informed and aware. BULLSHIT I DIDNT HAVE A CRACKED RIM NOR WAS I INFORMED. I LIKE HOW THEY HID THAT SHIT ON INVOICE. SO NOW IVE A CRACKED RIM RIGHT AT TIRE BEAD. SO NOW I RUN THE CHANCE OF MY TIRE GETTING DAMAGED CUZ THEIR TIRE GUY FUCKED UP MY RIM NEVER HAD AN ISSUE WITH MY RIM. The only was way rim would be damaged is I had low profile tires or ran tire super low. These are off-road beefy tires. Not to mention wheel is in rear no road strikes or etc like u would on front wheels. $400 rim and $450 tire. Smh. Both documents provided to me were not signed by myself. Love how they put in small text about damage. Smh read more

Mavis Discount Tire - Damage to rim : 3" chunk missing from rim (by barcode) - Auto Repair Near Me - Newburgh, New York

Came in with a spare tire needed two back tires they took my right away and I was out of there in an hour, two tires for my Mercedes $340 with warranty, not bad. Of course they try to upsell you but that's the norm anywhere. Everyone was professional n courteous. My experience was pleasant. read more

Mavis Discount Tire - Auto Repair Near Me - Newburgh, New York

As per usual, friendly, helpful service! And pretty reasonable!! They don't try the whole upsell on things you don't need. Thanks Xavier!!

Rolling around the streets of Newburgh, our vehicle's tire sensor was triggered. After a brief search, we decided to go to the location that was closest, despite the low star review rating (and our manufacturer's recommendation;). What a surprise! Not only were we in and out in no time, the customer service was outstanding! What an exceptional team! S/o to Juan, Raul, and Exevier! Run there, well drive carefully, for any of your tire needs! #problemsolved read more

Gotta admit that ive NEVER had a good experience at a mavis. Like literally ever. This is the third location i've visited and it was refreshing to just be in and out, no bullshit, the men didnt waste my time, everyone i spoke to was nice and informative. When shopping for tires again i would definitely choose this mavis location over others in the area. They also happened to welcome my dog into the waiting area! Yay! read more

Mavis Discount Tire - Auto Repair Near Me - Newburgh, New York

PLEASE STAY AWAY: THIS PLACE HAS TURNED INTO THE BIGGEST SCAM!!!!! All I needed was 2 tires $114 each ...the bill came to $315 with all the BS they added without my permission, TPMS, $40 for balancing 2 tires!!!!!! As I left another customer was livid they quoted him a lower price on the phone but charged him a higher price when he got the bill. PLEASE DONT GO HERE!!!!! read more

dont expect fast service 5hrs for tire repair and never got call tire was done so truck has to sit on jack till morning hope the got it fixed by morning read more

Felicia is awesome!! Needing brakes on a 2006 sucks!!!!!! But Felicia worked with us on the price ... caring, courteous & very professional also always gives each individual customer an update on there car (cool). Kurt who works the front desk #1 no one could represent Mavis better A+ from me ... I will come back!!!!!! Thank You, Owner of the 2006 Scion read more

Mavis made a 10am APPOINTMENT for me on a Wednesday for a simple tire rotation and balance. To make what should have been a short story even longer... I didn't get out of there until over 3 hours later. When it came time to pay I asked the manager what was the point of me making an APPOINTMENT if they were not going to handle sucha simple visit in a timely manner. She told me wasn't really an APPOINTMENT Mavis had made for me, but rather a "RESERVATION." What??? I told her to stop right there and not insult my intelligence. * On the Mavis website you can only make an Appointment. They do not mention making Reservations. On the upside. She did deduct $10 from my total and the work appears to have been completed correctly. Still, I don not recommend this place. read more

When I first was shopping for tires I checked yelp on this place and felt kinda bad for them for having so many bad reviews and wanted to give them a chance. The prices are good and after reading the reviews about waiting we were prepared to wait. It took all day and when we went to get our car it was on the lift (which are adjustable for different sizes of cars and supposed to lift car by the frame) I noticed the car was being lifted by the running boards not the frame of the vehicle and as a result they were bowed and dented by this abuse. I work hard to keep my car nice and seeing such disregard for our personal property made my heart sink. Mavis did admit the wrong and things have been settled but I am not sure I can trust them again with my property. read more

Never going to this place again. Had an appointment at 11am which I called 3 days prior to make, than I walk in there and they tell me I'm not in the system. Dropped my car off for an oil change and an inspection, which they said would take long. Called around 2pm and they said 3 cars were still ahead of mine...3pm and car still isn't ready. Absolutely ridiculous. 8/5/19... UPDATE. I came back because it was the cheapest place to get a new tire sensor.. once again dropped it off at 11am didn't get it back until 5pm. The very next morning I drive my car and the tire pressure system light goes on, I call them and go back in after work. The guy tells me that they never programmed the sensor before putting it in the car after they had it for 6 hours!! I should have read my own review and not come back here after I said I wouldn't. It amazes me this place stays in business. read more

Mavis on rt 300 in Newburgh, highly recommend, knowledgeable staff and friendly! This is where I go for all my oils changes and tires. Look for Kurt, awesome guy. read more

Flat out fantastic service. Provided me with same-day service, and something that has never before. Tyler saved me hundreds by correcting MY incorrect diagnosis and providing a much less expensive alternative. That is some seriously honest, competent, customer oriented service :-) I highly recommend these guys. read more

if you african american or hispanic i wouldnt come here, i had an appointment for 8am and i arrive at 7:20am, they put one of the WORKERS family members in front of me and someone else who was there at 7:20am, who might i add DID NOT have an appointment! how can someone who didnt have an appointment in front of people who did???? then i sat there for OVER 2 HOURS WITH NOTHING DONE TO MY CAR BUT THE TIRED GETTING OFF! OVER THREE HOURS TO CHANGE 4 TIRES? all because they put every white person before me and my fiance who read more

Well, I thought, when I called the number listed on their site, I was calling their Newburgh location, it had a Newburgh exchange. No, it was a call center, that's probably why she wouldn't give me an appt, told me to just show up at 8am. Well, I did that, only to be turned away because the machine they use for the inspections was down. Isn't this a new building? How can that be? Whatever, I went across the street to Midas. I can safely say, I will no longer go to any Mavis locations. read more

I took my vehicle in for a wheel alignment a month ago. After a day of driving it, I noticed the steering wheel was off center and pointing to the right. It's very annoying driving down a road/highway straight and your steering wheel is pointing to the right. I called them up and brought it in the following week for them to correct the problem. They didn't. Took it to Firestone Tires today and they corrected the problem. The steering wheel is finally straight. read more

I'm not sure if it's due to Covid but I ordered 4 tires online with a scheduled time for the service. It is detailed how much I was going to pay. After having my car there several hours they call me to tell me that the tires I ordered are damaged and that they have other ones but I would have to pay a difference and it was like a $300 difference and I explained to them that I would pay the difference on the tires but not all of the other stuff. Then they didn't put the bottom part to my trunk that covers the spare tire and when I called to ask them they said they don't have it. I probably wouldn't go there again. read more

Less than 1 star. Online ordering was great with no problems. Arrived at scheduled appointment time. Waited 30 minutes to check in & do paperwork. Asked if the tires I got were part of the rebate and was told no. My online bill was $891 plus tax. So almost $1,200.00 dollars later we were done. Truck was promised back by 2:30, wasn't done until almost 5pm. Everything about this "discount" tire shop is a joke. They charge for every little thing and are not at a discount rate. Balance $80.00, Alignment $100.00, $14.00 for them to recycle the tires. Customer rep clearly stated no rebate for our tires, but I found 1 through their site for $80.00. Also did not mention anything about coupon for $10.00 off alignment. Clearly was not looking out to help us and I will never go back. Know your job, help your customers. Feel like we got thrown under a bus!! read more

Next time you need help with Tire care think Mavis NOT Firestone if you are in Newburgh. Christmas Day .... nail in tire. We had our holiday ruined. Next day, Needed the tire repaired! That's it ..... nothing elaborate, no engine work or anything and I went to Firestone in Newburgh North Plank Rd .... the guy tells me 2 hours to get it in the building, up to 4 hours to get it completed. I told him I wasn't from here asked for other local options ....not real helpful. I then asked him if he was the manager and of course he was - big ego. He then sarcastically said "Merry Christmas" as I was walking out the door. I used this company for years when I lived in Newburgh. This would not have taken that long. Bye bye Firestone - one bad apple spoils the whole bunch! For tire service, find some decent kind people. Mavis Tire in Newburgh Union Avenue got the job done, and treated me with respect and decency! They were busy and had some seemingly bigger jobs to do. They did not make it sound like it was a big deal probably took an hour .... no big deal - sometimes we have to wait a reasonable amount of time. Thank you Mavis Tire you were all great!! read more

Setup an appointment through their "call center". When indoor rides to have all four of my tires changes bald white guy at the front desk laughed at me and says "That's not gonna happen today"". Not only did my tires NOT get changed that day I got slapped in the face with disrespect and a laugh to go along with it. Ordered the tires myself changed them myself.. it's pretty easy. Save yourself the money and headache and do it yourself if you have the ability. But under no circumstance, give these jokers a chance to ruin your vehicle. read more

Felicia and Andrew was an excellant representation of how Mavis should be represented, professional in mannerism and appearance. A complete 180 from my Vails Gate Visit of the same name brand. They called when they said they would and even with an update, not overbearing, but providing sound recommendations. If I was keeping the vehicle I would have taken their very reasonable recommendation. I have found my trustworthy local repair shop that I'll be using from now on and that I be recommending to all incoming Servicemembers coming to the area. Thank you again Felicia and Andrew, hope corporate and your regional manager recognize your efforts and provide training to those that need it (Vails Gate). Look forward to seeing you soon with my other vehicles. read more

Contacted Mavis to order some tires to the store to get 4 tires ordered/ installed. Shortly after I placed the order I received a call because the order was created incorrectly for two tires when four were ordered. I was told the order would arrive 11:30 am - 12 pm 4/20/20 and I would receive a call. No call received and I had to call multiple times to see if I could get the services completed. They told by end of the day the work would be completed. Shortly after I was told it would be completed by the following morning at 9 am and I didn't receive any call regarding my vehicle besides to upsell me for additional work after 9 am and the vehicle wasn't completed till noon. To top it off I had additional charges on my receipt for work that wasn't authorized and adding to this giant bill. read more