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Franz Auto Service

3.7 (16 reviews)
Closed 8:00 am - 6:00 pm
Updated 2 weeks ago

Services - Franz Auto Service

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto general diagnosis

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Recommended Reviews - Franz Auto Service

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7 months ago

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6 months ago

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2 years ago

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4 years ago

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3 years ago

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7 years ago

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6 years ago

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8 years ago

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9 years ago

I heard good things about this family owned business but they didn't live up to the integrity I expected.

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8 years ago

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10 years ago

I just love Rose and Bill at Franz Auto. They always go above and beyond for my Chrysler Sebring! Best mechanic in town

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8 years ago

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16 years ago

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10 years ago

I've been with Billy and Rose for 16 years. You can't find a more honest, custom-service oriented and friendly auto service team anywhere!

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13 years ago

A really good mechanic, reasonable and honest. Just a nice guy!

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Review Highlights - Franz Auto Service

We've been bringing both cars to Bill for a couple of years now, and every interaction is a pleasure.

Mentioned in 4 reviews

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Midas

Midas

(27 reviews)

Mark the service writer is a good straight up guy. I…read morebrought in two vehicles for service. My van needed exhaust parts they could not get. Free diagnosis and lots of on the phone help tracking down exactly the right part. Had the parts 2 days later. Made an appointment, and they were installed the next day. Charged me for an hours work when they could have charged two. Very happy. Brought in my wife's car that needed a radiator. I had the radiator as I was going to do it myself. I injured my arm so had them do it. Cost to install $100 or an hours work. Spot on. Franz Auto Service to whom I used to be a loyal customer wanted $260, which would have included the $45 radiator. Franz also blew me off on two appointments, did not even call to tell me the car would not be done on time. Mark only from now on on new paltz.

I waited over 4 hours to get a tire replaced here recently. It was nice that they were open early…read morein the morning, however that was the only nice part about my visit. After about 1.5 hours I asked for an estimate on when it would be ready and they did not give me a clear answer. I waited in the waiting room another 1.5 hours while many customers came and left. I followed up again going on hour 4, which is when they called to see what was taking so long for the tire to be delivered. After that phone called, I was told the tire was coming from Poughkeepsie and should be there in a half hour. I struggle to understand why this service took so long and why their slogan is "We sell tires", yet the tire sold to me took about 4 hours to be delivered from across the river, not sold in-house. I was very dissatisfied with the service provided, no explanation, sympathy or discount was provided for the inconvenience. They also tried to get me to replace the opposite tire, however I denied the service and consulted with another mechanic in town who said that tire was fine and did not need to be replaced. I got the other tire replaced at Mavis in Poughkeepsie for almost $100 less and their service was much quicker and they were super nice too!

Franz Auto Service - autorepair - Updated May 2026

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