Where do I start...I purchased a new water pump online and picked it up at this store - long story short, 2 weeks later, after repeated reinstallment attempts, the part continued to leak and we had to have the car towed to mechanic. After the mechanic reinstalled it, it was determined that the part was defective and I purchased a 2nd pump at this store and dropped it off to my mechanic. After more repeated attempts, after also replacing gaskets and senors, it was noted that the 2nd part was ALSO defective and my mechanic then purchased a 3rd pump from NAPA in New Paltz instead and that pump worked perfectly. I contacted the store and addressed the issue with Gino, the asst. manager, and was told "well, this happens all the time, I can't do anything about it" and I asked for the number for their corporate office. I then spoke with William at the corporate office and, after explaining that I had now incurred an expensive tow bill and mechanic costs due to their 2 faulty parts, I was given the run around about how they don't reimburse for this/that but they will gladly reimburse me for the 2 defective parts. I pursued this matter and eventually William and I agreed upon a reimbursement agreement for my out of pocket financial loss and he reimbursed me for the first part purchased online and the store did give me a full refund for the 2nd defective pump. After several weeks, I finally did get my reimbursement check in the mail but my tow expenses were reimbursed in an Advanced Auto GC, which was NOT what I was told I would be receiving, and my check has a clause to it that, in order to cash it, I have to accept what they sent as payment in full - which essentially means that I have to use my refund at their stores!!!!! I find this to be completely unprofessional and sneaky.. A subsequent call to WIlliam was useless, I was completely blown off - BEWARE of Advanced Auto.........and buy your auto parts supplies somewhere else..... read more
