I got a storage unit here a few months ago and I am loving it! The move in day process was super…read moreeasy, they had all the paperwork ready and had one employee show my boyfriend to the unit while I filled out the forms to save us time. They allow you to borrow a truck on your move in day, it was extremely convenient if you're able to return the truck before the end of the day- this was no problem for us with their Saturday hours. The security seems good, I have no fear for my possessions. The after hours access is the major game changer, the big chain in Seattle area has horrible hours for folks who work traditional business hours. I've been able to stop after work, after dinner with friends, weekends, etc. and their location right off 405 makes it a quick trip from when I'm coming from the east side or seattle. So stress free- will continue to use stor house even though I don't live very close to them!

I enjoyed the experience here at the Bellevue location. The staff especially Kim & Steven are…read morereliable & responsive. If I had not moved to a bigger apartment, I would have continued to use their services. Once I become a wine connoisseur later in life, I would definitely use the wine storage.

I needed a unit for a friend who was not available for any paperwork. The ladies that run the front…read moreoffice were always willing to work with me and deal with me from across the state and made transferring everything into my friend's name, easy. They will text/email and call and won't let things become a problem if they can help it. I appreciate their care and understanding.

I had my storage unit for two years at this location and I had no issues that staff has always been…read moreamazing and helpful. Highly recommend this place.

Century Square Self Storage is the place to store your important personal items. Clean and safe…read more Anu and Bruno, Managers, take care of your needs and are always there to help. I strongly recommend storing your items at Century Square Self Storage.- AO

Terrible service terrible owner imagine you been rent a parking spot there for ever a yr and the…read moreowner just takes it away just because he doesn't like the way trailer looks that's what you can expect from this place I used too think they were fair not anymore! Don't go here there are better places!!!!

This storage facility is very nice. It is clean and bright and climate-controlled. The elevator is…read moresecurity controlled and the staff is friendly. That said, the price is a bit high and they have said they will raise rates at the end of my year contract. I am happy to pay a fair price for a quality facility, but they are about 30% more than other climate-controlled facilities around the area. Overall, very good.

I reserved a Uhaul truck and furniture dolly 1 month in advance for 24/7 pickup and talked to a…read morewoman at Issaquah Highlands Self Storage to confirm by phone 2 days prior, yet neither was ready when I arrived. I was told to come back in 2 hours, and when I did, I learned they didn't have a dolly, nor one at all for a while. The staff had 1 month to ensure they would have the inventory for my reservation, yet they took zero responsibility for their mismanagement. The male front desk representative showed no empathy or accountability, saying they were just a Uhaul "partner" and telling me to call Uhaul myself. Perhaps he didn't understand what the word "partner" meant, a term used to indicate supporting one another, in this case, between Uhaul and Issaquah Highlands Self Storage - something this man demonstrated he didn't know how to do. After 30 minutes on hold, Uhaul's only solution was sending me to another location 30 minutes away in Redmond, a 1-hour roundtrip, with no compensation for the time or gas. I instead did my own research and drove 10 mins to Issaquah Newport Self Storage, where a representative there pulled some strings and got me both a truck and dolly for same-day rental from her own location in 15 minutes, hassle-free. She did this without us having to explain the awful experience we had at Issaquah Highlands storage. She even took care of calling Uhaul to issue me a refund for the unmet reservation earlier. The difference in service between these storage businesses were night and day.

We needed a storage unit upon moving to Washington and this place proved to be the perfect fit from…read morethe beginning. We had our belongings shipped U-Pack and they will deliver your goods that you loaded on a trailer and give you three days to unload. Worried about finding a storage facility that would be accommodating to this was a little stressful but when visiting the facility they assured this was no problem and something they were accustomed to. Our tour of the facility, really impressed me. Well lit, great security, very clean and great customer service. I should mention that we have changed units too. We are now in third unit. As we moved into our place and had less items to store, we moved Into smaller units to save money. Moving was easy and painless as they have elevators, wide halls, lights, and flat bed dollys to help move your items in and out of units. The storage is facility is locked by gates after 10pm. To enter the building and elevator you have to enter your security code. The place is well surveillance with security cameras too. My only gripe is that I have to do new paperwork every time we change a unit. But I guess if I had switched to a another storage i would still be doing paperwork - so I guess I get it. Anyways - highly recommend for all your storage needs.

Price was fair. Got it ok n a special. Clean and secure. Worked out great. Recommend to anyone…read morelooking for long or short term.

Attentive service, friendly staff and secure facility. A huge shout out to Jordan for his amazing…read morecustomer service! With limited space at home we needed a place to store our new travel trailer - Storage One on 4th to the rescue! Our unit is climate controlled, has lights inside, and is close to home. I highly recommend Storage One on 4th!

Customer service needs to be a little more customer focused. Lady at the front desk refused my…read morepayment because I was frustrated they had locked my storage and wouldn't accept partial payment after explaining and showing them proof I had broken my leg and was out of town for a family members unexpected death/ funeral. No compassion what so ever. I work in customer service and would never treat my customers the way I was treated here. When I first got my unit the gate wouldn't work for the first few times, did I complain and tell them to give me my money back? No.... Sometimes being kind doesn't hurt.

I rented a 8ft x 10ft unit with West Coast Storage from October 2020-Feb 2021 and had nothing short…read moreof a wonderful experience! The staff was friendly and the monthly rates are super reasonable. The building is clean, in a safe area, and secured with passcode entry at the front door and elevators. I used a professional moving company for my move and they had no problem getting in and out of the facilities. Would definitely recommend using West Coast Self Storage! 5/5 experience Lastly, special thanks to Remy on the Management Team! She followed up with me after my departure to ensure my account was closed and that I enjoyed using their services. Remy made my rental particularly pleasant. Thanks for all of your help!

Scam scam scam Got an online deal which was not bad for a…read more5x5 room. When arrived found out it's only good for 3 months and after that going 2 times higher. I mean WTF??? Take your business somewhere else UPDATE: The manager replied saying it's a web offer good for 3 months and even when the price doubles it's still a good price. Find the attached screenshot - their websites never mentions the 3 months deal, 5x5 room goes up to $76 per month which is the worst price around, you can get a 5x10 at the storage next door

I've been using Storage One @ Benson for at least five years now as my work storage unit, and it's…read morebeen an overall good experience. Pricing seems fair for the area and it is an ample size. Service here has always been pretty kind the few times that I've needed help, and they've always been super responsive if I need help getting payment links reset or changed. Parking lot here is a little on the small side but I've never been here when it's been crazy busy. They also have dollies to use which is always helpful for getting things to and from my car! Will definitely continue to give them my storage business as a result of years of positive experiences! It's a little farther than I would like, but it's easily accessible when I'm on my way up to Seattle anyways, so I make it work.

1 Star (only because 0 isn't an option)…read more I've had a 10x7 unit at Storage One at Benson since January 2, 2016. For the first several years, things were fine -- mostly because of Nicole, the former manager who actually cared and knew what she was doing. I also had 24-hour access, which was essential for me because I store expensive tools I use for work. I got this unit specifically because of that 24/7 access. But once Nicole left, everything went downhill -- fast. Suddenly my on-time payments weren't being recognized, and I started getting flooded with emails and calls claiming I hadn't paid. Totally false. Then came the spotty access. Sometimes I'd get off work and be locked out of my unit for no reason (code wouldn't work). For someone who depends on secure, reliable access -- this was a nightmare. I had always paid at the end of the pay cycle -- and Nicole never had an issue with that. But after years of doing things the same way, I decided to adjust my payment date to avoid the drama. I even paid extra to cover the shift in date. What happened? I showed up, and my unit was locked. To top it off, the new guy working there had a major attitude problem. Didn't explain anything, didn't apologize -- just walked over, unlocked my unit in silence, and walked away like I was the problem. For the last 2.5 years, it's been pure chaos. Constant employee turnover, staff who don't know what they're doing, and a total lack of customer service. It's like they're running a revolving door operation over there. I've since moved to a much better storage facility -- indoors, cleaner, more professional, and half the price. I should have left years ago. Until Storage One at Benson gets its act together and starts hiring competent, respectful staff, do yourself a favor and take your money elsewhere. If you value peace of mind, reliability, and decent customer service, this is NOT the place for you.