Our panels were installed just before Covid-19 hit, so I kind of get it, but I'm losing my patience. Must agree with others. Communications are the worst. Project address is 479 Hanover st, Livermore. That should give you enough information to help me give you more stars on this review. 7/10 update: got a call the day of my review. Got heartfelt apology and plan going forward. Final star allocation on 8/1/2020 when my system starts producing what was promised. 7/16 Update: things moving along. Now waiting for up to 3 weeks for PGE to provide approval to operate. Upping stars read more

A salesperson came to my door today. When I said no, he clearly became agitated and pointed to my Jeep saying even with me pulling from PGE for my hybrid. I restated. That I already said no. He gave me the wave off and basically said whatever. Then as he walked away he said enjoy that high bill. He was so rude I had to go back to my Nest and review it. I saw him at the neighbors and I said to her I wouldn't use him. He is rude. He then started smarting off again. I walked to the neighbors yard standing on the sidewalk and was confronting him about his rudeness. He then said that when I told him no I was hiding behind my screen door. I told him that I wasn't behind my screen door anymore. He said if I touched him, he would own my house. However, he never stopped talking rudely. My wife got 90% on camera plus the nest. He then said, you just blew up the neighborhood. He then decided to leave and we continued to argue as he walked past my house. He never stopped talking crap as he went down the block. READ THE REVIEWS. There are similar problems like this from sales to installation. 1.5 stars. Just do yourself a favor and read. read more

Freedom Forever - Rude salesman - Solar Installation Near Me

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The pricing was good but the service was bad. Sloppy install, and they drilled a bunch of holes in the wrong places on my brand new roof. Argued with the terrible customer serve for 4 months to get reimbursed for the roof repairs. I wasted way too much time and effort on this project. read more

After Coy Thomas (salesman) after I asked him to leave us alone. He stood after my door for five minutes. He then broke our pot plant on our door step. When he left flipping us all way down the street. Don't ever deal with this rude person. read more

Freedom Forever - Pic of Coy Thomas and the pot he broke on my door step - Solar Installation Near Me

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Requested service in August in order to receive the 30% tax rebate, ff were the lowest estimate and we were urged to hurry as the trump administration has cancelled all federal solar incentives as of new year's day, so we signed a contract and remitted $1000 deposit. They confirmed an installation date in September but here we are in February 2026 and we still haven't got solar and the rebate has expired. It will now cost an extra ten thousand to go ahead or we can sign a new lease contract that signs away all ownership and rights of the generated power even though we are paying in full upfront. It's either sign this shady contract, pay an extra ten grand or lose our earnest money! We decided to cancel rather than have any more dealings with these clowns and are talking to a lawyer read more

Never reaches out to me as a custome,never calibrates or services my panels such as a wash or let me know how good its working. The salesmen who came to my door by the name of Chris doesnt check to see if I am satisfied with my panels. The initial name of the Solar company was told to me as APRICOT solar. This company is only interested in auto pilot service after they receive your business. A total GHOSTING! Not to mention the roofing company that only reroofed 1 side of my roof did a hack job. Nails protruding through my eaves which was perfect before. 1 star is who they are. read more

AVOID THIS COMPANY AT ALL COSTS. We paid over $100,000 for a ground-mount system. The company confirmed an install window of Dec 23-26, 2025, requested full payment, and within five minutes of payment clearing in PayKeeper, called to say they could not install in time for the 30% tax credit. I made countless calls trying to resolve this, and no remedy or assistance was ever offered. To make matters worse, the salesperson, Dominic Pardini, began harassing me. He also stated that they needed to increase my contract price because they "missed" something, and implied that if I didn't agree, his pay or commission would be docked. Completely unprofessional and inappropriate. When I attempted to cancel, I was told it would take 60 days to receive my money back and that they would withhold $1,000. Multiple emails went unanswered. I ultimately had to send a formal legal letter, file complaints with the California Attorney General and the CSLB, just to get the project canceled and my money returned. I am now pursuing legal action. Companies that operate like this should not be allowed to do business. DO NOT USE THIS COMPANY. read more

Asked this company to stop coming to my door and they continued to do so. The two boys that came up rode their hoverboards right up my lawn. When I asked through ring what they needed they continually said they can't discuss over the Ring camera and that I had to come to do the door. I had to ask multiple times what company they worked for before I could even figure out what they were trying to sell, I had to look it up later. And then when I nicely requested them to leave they said they would come back at another time, despite me telling them I wasn't interested and please not to return. So beyond rude, not sure how you're going to sell anything if you ride through peoples yards and not respect their property. read more

I had the freedom forever and install my solar panels. It's been almost 6 months. They're still not hooked up. They give me a song and dance about Fairfield permits and all this other stuff. I'm very pissed off. I do not recommend them at all. read more

This company is the worst. They guaranteed that I would not have a lien on my home but after install the roofing contractor has not been paid by Freedom forever. I placed a ticket regarding the subcontractor with freedom forever 6 months ago and freedom forever has not responded. I am now stuck with a $10k bill that I did not anticipate and a sub-contractor threatening to foreclose. Stay away from this company if you value your peace. read more

We completed our solar project in late April. We questioned our sales rep, Grant Ortland if had enough panels. He assured us we did, and we will not have any electric charges from PG&E. He also said if we need more panels, it is easy to add 2-3 at any time. When we got our first PG&E bill after having solar for a full month, we were shocked to see a significant electric charge. When we contacted Grant, we were told we can't get any more panels unless we get a minimum of eight. Somewhat depressing to think this is a 25-year contract and it appears we will always have an electric bill in addition to the solar bill. Bill K. read more

Poor customer services compounded by technically inept panels which does not generate the promised power . Lack of accountability , no action on monitoring triggers , could not help with temporary panel removals . Pathetic read more

I highly recommend Skylar Sherrier of Freedom Forever, solar pros. Skylar offered great information and guided us into a solution based on our needs, not what he needed to sell us. We decided to buy a complete solar system vs. lease and Freedom Forever was professional and efficient in its installation and very thorough. Their project management portal is robust making it easy to follow the installation through approvals and sign off. I highly recommend Skylar Sherrier and Freedom Forever if you are considering solar. read more

The customer service is terrible! I've been trying for months to contact them via email, phone, Facebook, and text with no success. Initially, they were really nice, promised me $1500, and called to give me updates, but then everything stopped. They placed my panels and "ghosted". Also, the placement of my equipment is another issue. I should have read the reviews first but since the salesman was a friend of a friend, well, you know how that goes. Next stop BBB....... read more

At first the service was great. Once installed they really don't care. I was LIED TO! Production guarantee is written so they can ignore problems. BUYER BEWARE, THEY CAN NOT BE TRUSTED! read more

Door to door salesmen keep coming back even after we told them we're not interested. They give attitude when asked to not come back.

Cancelled the contract and keep getting harassing phone calls from Freedom Forever. The first (can't recall his name) tried to get me to sign up again and I refused. Then he proceeded to tell me go ahead enjoy PG&E high rates and had the audacity to call me a BITCH. read more

Very poor communication. Installation team does not understand inspectors requirements. We are on the fifth inspection and 2 out of 4 requirements have not been completed. During one inspection their technician dropped and damaged the battery and freedom almost didn't want to replace it. A few weeks later they show up to replace it. They show up without communicating to anyone. I had take time off work multiple times. read more

Freedom Forever did a great job with install. Their communication was spot on! They saved me a lot of money I was paying way too much with PG&E and they really helped me out! They did everything I requested even put the panels where I would like them! :) read more

Really wanted to believe that Freedom Forever was trying to clean up their customer service issues but they haven't. Our neighbor used them for their solar so decided to take a chance despite reading less than stellar reviews. Had solar installed at the end of October 2023, the installers broke several roofing tiles on the roof, kicking the broken pieces on the ground and leaving them there. Their own installers said that they broke a bunch of them, took photos and said they would need to be replaced but getting Freedom Forever to lift a finger to fix their damage has been impossible. I follow up with them every week, and every week am told the same thing, "we are sourcing the roof tiles" except that's it's now been almost 4 months without resolution. On top of that they tore a giant hole into the drywall in our garage and left it there open to the inside wall. Freedom Forever refuses to take responsibility for their shoddy work. They rushed the install then never follow up. Once they get paid good luck getting them to answer the phone. Personal recommendation: get your solar somewhere else. read more

Would give zero stars but not an option, Working at the same location as these clowns who were playing and laughing as tools were tossed off the roof. Also bags of clips and spare parts were also thrown from roof with no one below and then left behind. While there the homeowner politely asked them to move their vehicle out of the driveway so the flooring guys could bring in an entire house worth of flooring from the trailer, they ignored homeowner and never moved vehicle out of way! The flooring contractor had to move every box from street into house. Then they proceeded to place tools and tool belt in walkway and leave their vehicle doors wide open to block walkway! Very rude and unprofessional even the homeowner was upset as they put the power box on the wrong side of the fence and his HOA doesn't allow that. Would NOT recommend these people to anyone! read more

Freedom Forever - Vehicle parked in homeowners driveway left door wide open and obstructed walkway - Solar Installation Near Me

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Buyers beware- although the Contract states "you may cancel this contract without any penalty or obligation within 5 businesses days" that is false. Once you sign the contract you are obligated to their security equipment which is a minimum of $1200. Completely mislead, and stuck with a $1200 equipment bill for a security system not installed , and was only taking it because it was free with the install. Would not recommend this company to anyone. Stay away!!! Bad way to run a business by misleading people. Consumer fraud read more

A person from Freedom knocked on my door and told me there was a PGE program I might qualify for at no cost to me all I had to do was schedule one of their engineers to come out and look at might current solar panels and my true-up bill from PGE. I asked for the guys business card and he said he gave the last one to a previous customer. I scheduled a time for the engineer to come the following Monday at 11 and he showed up at 9. I was supposed to get a call confirming the time but it never happened. The "engineer " proposed a whole new system with a solar battery in addition to the one I already had and it wasn't free. He took all my information and said he would get back to me. I asked him for his business card and he told me the same thing he gave he's last one out earlier but he would email his info to me. I have never heard back from him. read more

DO NOT contact or work with Freedom Forever for Solar. They mislead their customer via door to door salespeople. My senior parents were take advantage of and a credit line of $9,000 was opened with Mosaic after cancellation of contract. They were told they need to still make payments on time or it would affect them negatively. This has been since January 2024. My parents have tried to get this resolved. I've called and they have no business process or procedures on how to get to a resolution. PLEASE STAY CLEAR OF THIS COMPANY. We are now forced to take legal action and will be contacting a news advocate. read more

They have made us wait over a year to evaluate the solar system that we purchased for $66,000 and we have not seen $1.00 in savings for an entire year. They said the system is working correctly. Can't get them to come and look at the system to see what is going on and why we have NO SAVINGS on our PG&E bill. DO NOT DO BUSINESS WITH THIS COMPANY!! read more

Wonderful customer service!!!! Eduardo, Crew lead with the MudDawgz crew went above and beyond by calling me back at 10:00 at night to assist me with a partial outage in my home. He FaceTimed with me and in under 5 minutes had my issue resolved. Thank you to Eduardo and his crew for excellent customer support. read more

Disrespectful crew that came out to do the work. I was met with an attitude as if I was in their way of doing a job. They discouraged me from asking questions to make sure everything was in order. It turned out that they had the wrong plans and/or the installer was looking off of a completely different set of plans. As a result, they drilled 7 unnecessary holes into my brand new 45K roof. They fought me every bit of the way to install the right layout. On top of this, the guy was extremely rude when I asked questions about painting and what it would take to remove the conduit from the wall. The guy was an ass and he said "you can do whatever you want". The installation was not what I expected. The rails are not in a straight line and the panels a bit wavy. To cap off everything, there were smudges, handprints, and fingerprints on the solar panels. They refused to wipe them off and said it's not their job and that the rain would wash it off, which is BS. Only after threatening them and calling their office, they were a little nicer but they did not have any cleaning materials. This is the same as buying a new car and the outside is dirty and the inside needs vacuuming. Installing attempted to clamp the conduit under my cable wires and the hole the drilled into my house for the electrical feed had no grommet. They only used DAP. The fuc*** said that's how we are trained. They don't give a sh** about the house look bad and forcing the owner to redo their work. Be very careful because Project Solar uses these guys. I just hope my roof does not leak. read more

Freedom Forever - Solar Installation Near Me

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It's been six months since I signed my contract for rooftop solar. Everything sounded pretty good. They submitted for the permits back in June. But there's been questions from the county that I can't see. Have been answered by these guys. They keep telling me they are waiting on the county.that seems like BS. I'm at my wits end trying to figure out how to get a status and get somebody working on this from the company. read more

RUN AWAY!!! Had solar installed in November and still ZERO ability to operate. Spent 30k and now am STUCK. Can't get a hold of anyone at their company. The staff are turning over weekly. If anyone would like to shut them down look at the reviews prior, a class action suit is bound to happen shortly. read more

ABSOLUTELY HORRIBLE EXPERIENCE! Three months ago, I signed up and was required to pay a $1000.00 deposit. They assured me that the deposit would be fully refundable if I canceled. However, I canceled the very next business day, and I still haven't received my initial deposit. Despite making 18 calls & texts over the past three months, I've faced long hold times and received no satisfactory explanation for the delay. It has been an absolutely terrible experience. read more

I have avoided putting a business on blast as it is hard to determine where the fault here completely lies as whenever I reach out I seem to be stuck between departments and the main office and the local branch in Livermore. In general the cost and the installation seemed to be done fine and in a timely manor. So here is an extensive list of issues since then. 1) During the installation on my brand new home with a brand new roof broken tiles were simply and poorly glued together and was not easily noticeable until later. Despite documentation, drone camera images from a sales rep, numerous calls, and emails still 5 years later no effort has been made to correct or remedy this matter. 2) During the initial installation part of the array was improperly installed and was not flashed, this was not noticed until last December when we finally had significant rain resulting in over $20,000 in property damage and related costs to repair. A Freedom Forever technician noticed the issues and acknowledged the error. The panels have been correctly repaired and are now flashed properly. However almost a year later and Freedom Forever has been giving my insurance the run around and I am still on the hook for almost $2000 in uncovered costs related to their negligence. 3) In September my inverter failed, I did not notice the issue until late October when my True Up came in. I usually owe maybe $10 but this time it was over $300. They evidently ordered the part in late October and even though it is at the Livermore branch and has been for sometime the earliest install date is mid January which means I'll have 4 months without solar costing me hundreds of dollars. I have spent many many hours with customer service, and I must say their reps have been wonderful and always amazed how patient I have been. I can however not recommend a company with such poor management and I strongly suggest no one uses them for a solar project. At this point I am ready to start seeking legal actions to recover my losses. read more

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These guys were subcontracted on my install. They messed up placement of one group, but moved it a few weeks later where it needed to go, and unfortunately I now have additional roof penetrations on a brand new roof. They said they were unsure about the placement, but never got clarification on it, just went ahead. I wasn't going to neg on them for that though. Now that it's installed and paid for, it's impossible to get them to do anything. An enphase IQ8+ went out after 2 months of service, chatting with them they denied there was an issue. I contacted enphase, and enphase said yea, you have an issue and sent me a replacement microinverter. I called Freedom Forever to get the replacement swapped out and it's been a month and they haven't even called to schedule the replacement, just says there's a ticket. The company I contracted the install with is asking on my behalf every day for FF to do something, still nothing. read more

Update... posted a little over a month ago. Still have not heard from them regarding repairs to our glass ceiling lights and damage done from the rain that came pouring through our ceiling. Over a week ago another person at Freedom said issue was going to their Escalations Team... you'd think you might hear sooner rather than later. But we've heard nothing. Also final checks supposedly completed. PG&E notified my husband it was a go about a week ago.... have not heard from Freedom Forever. Go with a different company! Another update: Kriscely G... did not speak with Escalation Team... please provide their number and we will contact them read more

Freedom Forever - Glass panels that rain was pouring through. - Solar Installation Near Me

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Cheats, thugs and everything else you can call them would be less. They are not only bad they are the worst of team you can deal with. They installed solar which was broken from Day 1 but after 4 months nothing has been fixed. I am not sure how they can operate in CA. read more

They are not doing anything about over charging me for my installation in fact they are taking me to collections because I refuse to pay for something they didn't install.They are a very dishonest company do not use this company. read more

Great experience with the Booters crew. Ontime, professional and neat. I had a last minute change and they were able to accommodate me. Knowledgeable and friendly crew. read more

Do not recommend. Absolutely horrible customer experience. After countless calls and multiple technician visits spanning months since the initial installation, my system is still not fully functioning as initially promised. It feels like nobody at FF cares! You're expected to manage the entire project yourself when dealing with them. They clearly do not value their customers. All contact attempts go through a centralized call center in Vegas, so don't expect to hear from the local management team actually doing the work. They are the epitome of "over-promise and under-deliver." read more

Although this rating doesn't apply to all people I've been in contact with, the first electrician ruined the electrical panel trying to jam in too much into the small box and cut into the wall stucco to hide conduit even with other exposed conduit in a hidden part of the home. We have to replace panel with larger one and are get raked through hell with our local utility company. As a good electrician said who is not associated with this project, utility companies hold all the cards and make you do unreasonable work before the new panel can be installed. This being unnecessary if Freedom had done a decent job in the first place. Freedom's response from regional management to these issues? None as they apparently hope the problem will disappear if they ignored it. The exception was one regional manager who took an interest once we demanded customer service give us a contact, but then he left the company, probably for good reason. So here we are on Day 100 since the installation, having multiple emails go unanswered and a customer service who take no action on case filings. I thought the company must be going out of business,but then read they are gaining market share. It's confounding that such a horrible company is growing so much. They did send out a good electrician who had never seen such a bad job in his 20 years and pledge to fix it right, but he's probably left the company. The installation of the panels appears to be done professionally and correctly, so still hoping one day I can tap into the Sun. read more

Freedom Forever - Main panel after Solar install. - Solar Installation Near Me

1/6/22 A Freedom Forever roofer is coming today to "assess" our panels and roof. Our leaks started around 12/19/21, and this is the first sign of help from Freedom Forever. Mary from Freedom Forever who has been responding to my review on Yelp, has gone silent. The escalation coordinator from Freedom Forever has also gone silent since 12/27/21. Photos of the tarping of our solar panels. My partner and I had to do this between rain storms to slow the leaks. We could not get anyone from Freedom forever to address the leaking. We are very disappointed with Freedom Forever. read more

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These people are committing consumer fraud. On January 24, 2024, I paid $40,444.80 to a solar company called Freedom Forever (FreedomForever.com) (CSLB #1029644) for solar services, including design and obtaining a city permit in Hayward. As of today, August 1, 2024, almost eight months have passed, and they have not provided any service. I'm stuck paying both the bank loan and my electricity bill, which is around $1,200 per month. At this point, I want my money back from the company. They are not responding to my inquiries or the demand letter I sent, despite multiple calls or attempts. read more